How does EchoPark make car buying fast and simple?
At EchoPark it’s your car, your way. You can buy your car 100% online—you’ll get the lowest price (no haggling!), competitive financing terms, a great trade-in offer, and a complete Carfax vehicle history report. If you love getting in the driver’s seat before you buy, schedule a test drive instantly online. In store, we pair you with an Experience Guide who walks you through the process from start to finish. They answer your questions, match you with the perfect car, set up a test drive, and break down the finance process. From researching your dream car to keys in your hand, we have you covered.
Does EchoPark negotiate on car price?
No, at EchoPark, we give you the lowest price upfront (always up to $3,000 less than the competition) and take pride in providing a hassle-free, no-haggle, transparent experience.
How does buying a car online work?
Choose your dream ride, click Buy online, and we’ll walk you through the process from start to finish. You’ll customize your deal, choose to finance or pay with cash, and give us a few details about where you live and work. Pay $500 today and your car is removed from our online inventory. We’ll send a confirmation email and reach out to set up your pick-up time and confirm all the details.
What is Matic insurance?
Matic is an insurance agency and works with over 40 A-rated carriers to provide coverage to their customers. As your agency, they will match you with the carrier that best suits your auto insurance needs.
Does EchoPark offer car insurance?
Yes! EchoPark has partnered with Matic Insurance to be your one-stop shop for buying and insuring your next dream car. They shop over 40 auto insurance companies to find you your ideal match, making sure you have coverage that fits your needs.
When I complete a purchase online, does it guarantee me the car?
Most of the time, yes! After you check out, we do one last availability confirmation with the car’s location. In the event the car is no longer available, we will notify you immediately and initiate a refund.
Do I get to test drive the car before I buy?
We always encourage guests to check out their car before they buy. You also get 7 days or 250 miles (whichever comes first) to make sure you love your car. Try it out on your commute or see if the kids’ car seats fit . . . make sure it’s right for you. If not, we’ll take it back and refund the purchase price.
How does EchoPark take the hassle and “haggle” out of car buying?
We give you the lowest price upfront (always up to $3,000 less than the competition) and we take pride in our hassle-free, no-haggle, transparent experience. Complete the entire process online or get an official offer and finish the rest in store. You’ll never have to enter a finance office, be pressured into buying, or haggle for a great car.
How can I be assured the numbers won't change once I get to EchoPark?
The terms we quote you are exactly what you will see when you arrive as long as all the information you provide is accurate and verifiable at time of purchase. Our Experience Guides will contact you to verify your information before you come in.
Are all vehicles on the website available for sale?
Yes! We place cars online once they have completed our quality inspection process and are ready to be sold. Chat, email, or call us to get more details on a car, or schedule a test drive online instantly to get in the driver’s seat.
What is an Experience Guide?
An Experience Guide (EG) is your personal guide to buying a car, no matter where you are in your car-buying journey. They answer your questions, match you with the perfect car, set up a test drive, and break down the finance process. From researching your dream car to keys in your hand, they have you covered.
After I make my purchase online, how do I know when my car is ready for pick up?
We’ll send a confirmation email with your pickup location and we’ll reach out to set up a pickup time and confirm all the details.
Where do I pick up my car after I purchase online?
When you are ready to buy, you’ll confirm your pickup location during checkout and receive an email confirming all your purchase details.
What can I expect when I pick up my new car?
Park in one of our guest spots and meet your Experience Guide inside. We’ll give you some time to check out your car and give it a test drive before driving it home. If you haven’t completed your paperwork online, our team will be ready to finalize everything on-site and get you on the road in your new ride.
How do I reschedule my pickup time?
If you need to change your pickup time, you can always call us and make that change with your Experience Guide.
I bought my car online. What do I need to bring with me when I pick up?
A few things to remember to have with you when you arrive:
• A valid driver’s license & proof of insurance
• If you have a cosigner, bring them and their valid photo ID with you
• If you have a trade, make sure your remove all personal items from your car and bring a valid photo ID for everyone listed on the title (be sure they come with you, too!), the car title, loan payoff, and/or lienholder info (state requirements vary—check with yours first!), and all keys and keyless remotes. Bring service & repair records, too, if you have them.
Do I need to request insurance for my new vehicle?
Yes. You will need to have proof of insurance for your new car at the time of your pickup. You can either print off the proof of insurance or show it to us on your smartphone. Some states may require you to provide proof of insurance prior to picking up. If this is necessary, we will reach out to you to go over these requirements to ensure everything is registered correctly for state-specific guidelines.
How does Matic work?
Matic’s licensed agents make saving money on car insurance easy for you by shopping over 40 auto insurance companies. They do all the work to find you options for coverage that fit your car and your budget. Matic agents help you navigate policies and complete paperwork. Because Matic isn’t bound to one insurance carrier, you get honest advice and unbiased answers.
What are the benefits of the protection plans?
Protecting your perfect car provides peace of mind for the road ahead. From paying just $100 for covered repairs, to fixing that accidental ding on the door, to knowing you're covered if your car is stolen or totaled, EchoPark's
protection plans let you take adventures without worrying about the impact to your wallet should the unexpected happen.
How much are shipping fees?
If your car isn’t at your local EchoPark and needs to be shipped, your shipping fees will vary based on your location. If a shipping fee applies, we list fees on the car details page and throughout the checkout process.
Why is EchoPark working with Matic?
At EchoPark Automotive, it’s your car, your way. You can buy your car 100% online or in one of our coast-to-coast locations. We pair you with an Experience Guide, who walks you through the process from start to finish. They answer your questions, match you with the perfect car, set up a test drive, and break down the finance process. They shop over 40 auto insurance companies to find you your ideal match, making sure you have coverage that fits your needs. From matching you with your dream car to protecting it down the road, EchoPark and Matic have you covered.
If my car is being transferred from another location, how long will it take to ship?
Cars transferring from another location are typically available for pick-up at the EchoPark Experience Center of your choice within 5 to 10 days. We will confirm the pick-up details with you and arrange an appointment that fits your schedule.
How much can I save by using Matic to find car insurance?
Quotes are free with no service fees. After switching, customers reported annual average savings of $579*.
* For Matic customers who self-reported their prior insurance policy cost and who found savings, this number reflects the median of the difference between the cost of the customers’ prior insurance policy and their new insurance policy.
Can I ship a vehicle to a location closer to me?
When you purchase your car online, we will give you the option to ship your car to your closest EchoPark Experience Center. Non-refundable shipping fees will apply and are based on location. We do not ship cars for the purpose of test driving.
What forms of payment do you accept?
We accept cash, debit cards, and cashier’s checks in store. We accept credit, debit, Apple Pay, and Google Pay online. Credit card, Apple Pay, and Google Pay are not available for down payments above $500.
How do I change my payment option?
If you have not already scheduled your pickup time, just give us a call and we can change your payment option.
What is the $500 deposit for?
The $500 deposit removes the car from online inventory. We’ll apply this non-refundable deposit toward your purchase if paying with cash or toward your down payment if financing. The $500 deposit will be returned on financed deals with $0 down.
Is the $500 deposit refundable?
No, the $500 deposit is not refundable.
How long will the $500 deposit hold the car?
The $500 non-refundable deposit you pay at checkout will remove the car from online inventory, and you will have 3 business days from the time the car is ready to be picked up to seal the deal in-store. If you do not pick up your new ride within 3 business days, the car will be returned to active inventory.
Can I use a credit card for the down payment on a vehicle?
We do not accept credit card payments for down payments over $500; however, you can pay any amount using a debit card (check your bank's daily withdrawal limits before making a large payment). If you decide to pay your down payment at the store, we accept cash, debit cards, and cashier’s checks.
Do I have to buy car insurance through EchoPark?
No, but now's a good time to compare coverage and costs through Matic, at no charge to you. Many customers save money when they shop with Matic—on average, $579* annually.
* For Matic customers who self-reported their prior insurance policy cost and who found savings, this number reflects the median of the difference between the cost of the customers’ prior insurance policy and their new insurance policy.
What lenders does EchoPark use?
We work with top lenders to get you the most competitive financing terms. Our lenders span from big names like Ally and Wells Fargo to smaller credit unions to get you the best offer. Your financing agreement is subject to the lender’s contractual loan terms and conditions.
Can I finance through my own lender?
Our preferred lender network allows us to offer you the most competitive rates. However, if you’d prefer to use your own lender, we can accommodate lenders that provide a cashier’s check. We also accept draft checks from USAA, PenFed, and Navy Fed.
What makes EchoPark different from other dealers who offer financing?
You’ll never have to come to the store and spend hours haggling. You can complete the entire buying process online or get your finance offer and finish the rest at the store. The numbers won't change when you show up as long as the information you provided is accurate and verifiable.
We offer financing through top-tier lending partners such as Capital One, Ally, Wells Fargo, Truist, and more. Many of these financing programs are only available at EchoPark.
How do I know how much car I can afford?
Fill out a short, simple form by clicking on What’s my total budget? on any car details page. Get an estimate in about 3 minutes—with no hit to your credit!
Will getting my budget estimate affect my credit?
No, getting your estimated budget amount will not affect your credit. It’s a great way to save time—and your credit score—from taking any unnecessary hits. You’re able to find out your estimated max loan amount based on your gross income (pre-tax) to shop for cars that fit your budget. Keep in mind a trade-in or cosigner can give you even more room in your budget.
What if I can’t get approved for loan?
We have a nationwide network of lenders, and our team will work to help you secure financing. If you don't automatically get qualified online, one of our Experience Guides will reach out to help you secure alternative finance options.
Will getting approved for a loan affect my credit?
Yes, getting approved for a loan does affect your credit. We’ll use your completed finance application to review your credit and build a custom deal for you in minutes. The end result? You're one step closer to your dream car.
If I have bad credit can I still finance with EchoPark?
Yes. We have a network of preferred lenders that work with all levels of credit.
What credit score do I need to be approved for financing?
Our preferred lenders make their approval decisions based on your credit file and the ability to repay the loan. There is no specific minimum score to be eligible for financing through our lenders.
How are my financing terms determined?
Our preferred lenders determine your finance offers based on your credit file and the ability to repay the loan.
I don’t have car insurance yet. Can I still buy insurance online?
Yes, it just takes a few minutes! Fill out a form online and Matic will shop their network of over 40 A-rated insurance carriers for you. Review your free quotes and coverage options, then buy your policy online or work with a licensed agent. It's that easy!
How do I know my monthly payment?
You can see an estimated monthly payment amount for each car throughout our website. If you want to get a more personalized estimate, use the calculator tool to input your down payment and terms. During your checkout process we ask for your payment preferences in order to build a deal specific to you and our lenders will present you with offers based on your preferred payment terms.
What if I don’t have the down payment required by the lender?
An Experience Guide is happy to assist in looking for alternative finance options. We have a nationwide network of lenders, and our team will work to help you secure financing.
Can I find out what's on my credit report?
Yes. There are 3 credit-reporting agencies: Experian, Equifax, and TransUnion. You have the right to obtain a free report from each one once per year OR if you have recently been turned down for credit. You can get your reports and learn more at www.annualcreditreport.com.
Can I purchase an extended warranty?
Yes. An Extended Service Contract through Fidelity Warranty Services is available for an additional 5 years and 75,000 miles. Coverage includes all major parts and systems and can be included in your financing.
Coverage may vary for cars older than 5 years. Some vehicles do not have the option of extended service coverage.
I purchased an extended warranty. Who can I use for my repairs?
You choose your repair shop. If you purchased the Extended Service Contract for your new car, then you can take it to any certified mechanic for repairs.
How do I switch car insurance carriers?
It’s easy! Once your Matic agent finalizes your policy, their customer service team takes care of everything else. All you have to do is electronically sign your insurance application and you’re done.
What does the Extended Service Contract include?
This plan covers 7,400 parts and all the core systems of your car including: engine, steering and suspension, heating and cooling, electrical and computer, transmission and driveline, braking and traction control, fuel system, and hi-tech components. Learn more about our
Extended Service Contract.
I purchased dent and appearance protection. What happens when I have a claim?
If you added optional protection plans to your purchase, you’ll get detailed information on your protection plans when you pick up your car. This contains any contact information to make a claim and use your protection plans. If you have any questions when you pick up your car, your Experience Guide is there to walk you through.
What is the charge to use Matic auto insurance to get quotes?
It's free! There are no extra fees when you buy a policy through Matic—you pay only the cost of your premium.
Can I purchase the protection plans later?
We cannot include the price of the protection plans in your financing after you make your purchase and take it home. An Experience Guide is happy to talk you through your protection options before purchase to answer all your questions.
My car is still under manufacturer’s warranty. Why do I need additional coverage?
Many manufacturer’s warranties do not cover all the core systems and electronics. The vehicle service contract will extend your coverage to cover the average time of ownership—5 years or 75,000 miles—so you can drive happy knowing you don’t have to think about unexpected costly repairs.
