Need help buying a used car at EchoPark?

Explore questions by topic

  • popular faqs


  • about us faqs


  • our cars faqs

    About our cars

  • purchase car faqs

    Buying a car

  • test drive faqs

    Test drive

  • trade faqs



How are EchoPark's prices so low?
By selling mostly 1-5 year old cars that have already depreciated, you get a great car at a great pricealways up to $3,000 less than the competition. Plus, you won’t incur the cost of home delivery with our network of stores and Pickup Points coast to coast.
Does EchoPark deliver to my house?
We do not do home delivery. Instead, we save you money by having stores coast to coast, keeping shipping costs low and picking up easy.
What is EchoPark's 7-Day Guarantee?
All of our cars come with a 7-Day Money Back Guarantee. If you change your mind about your car purchase within 7 days or 250 miles (whichever comes first), return the vehicle to EchoPark in the same condition for a refund of the purchase price.

Please note: If your financing included negative equity from your trade-in, you can either repay the negative equity or finance it with a different vehicle, subject to financing approval.


What’s different about the used cars at EchoPark?
Most of our cars are 1-5 years old, under 60,000 miles. The cars at our stores undergo a quality inspection process, are equipped with new technology packages and eligible for a 5-year/75,000 extended service plan. And most importantly, they’re always priced up to $3,000 less than the competition.
What work does EchoPark perform on vehicles prior to sale?
EchoPark cars go through an intensive 190-point quality inspection to get a comprehensive look at how the car operates and looks. Our technicians fix issues uncovered in the inspection, perform needed maintenance and every vehicle is thoroughly cleaned and detailed. Every car meets or exceeds state inspection requirements, and we ensure it is road ready and looks like new. You can also ask your Experience Guide for details of the work completed on your specific vehicle. For more information see our quality inspection page.
What does EchoPark's quality inspection actually inspect?
Our 190-point inspection includes a road test and detailed inspection of the interior, exterior, under hood, tires, wheels, brakes, underbody and any major electric systems. For a detailed breakdown see our quality inspection page.
How does EchoPark make car buying fast and simple?
At EchoPark it’s your car, your way. You can buy your car 100% online - you’ll get the lowest price (no haggling!), competitive financing terms, great trade-in offer and a complete Carfax vehicle history report. If you love getting in the driver’s seat before you buy, schedule a test drive instantly online. In store, we pair you with an Experience Guide (EG), who walks you through the process from start to finish. They answer your questions, match you with the perfect car, set up a test drive and break down the finance process. From researching your dream car to keys in your hand, we have you covered.
What is an Experience Guide?
An Experience Guide (EG) is your personal guide to buying a car, no matter where you are in your car-buying journey. They answer your questions, match you with the perfect car, set up a test drive and break down the finance process. From researching your dream car to keys in your hand, they have you covered.
What can I expect when I pick up my new car?
Park in one of our guest spots and meet your Experience Guide inside. We’ll give you some time to check out your car and give it a test drive before driving it home. If you haven’t completed your paperwork online, our team will be ready to finalize everything on site and get you on the road in your new ride.
I bought my car online, what do I need to bring with me when I pick up?
A few things to remember to have with you when you arrive:

  • A valid driver’s license & proof of insurance

  • If you have a cosigner, bring them and their valid photo ID with you

  • If you have a trade, make sure your remove all personal items from your car and bring the car title or lienholder’s contact information, all keys, keyless remotes, manuals and service records
Do I need to request insurance for my new car?
Yes. You will need to have proof of insurance for your new car at the time of your pickup. You can either print off the proof of insurance or show it to us on your smartphone. Some states may require you to provide proof of insurance prior to picking up. If this is necessary, we will reach out to you to go over these requirements to ensure everything is registered correctly for state-specific guidelines.
What forms of payment do you accept?
We accept cash, debit cards and cashier’s checks in store. We accept credit, debit, bank transfer, Apple Pay & Google Pay online. Credit card, Apple Pay and Google Pay are not available for down payments above $500.
What lenders does EchoPark use?
We work with top lenders to get you the most competitive financing terms. Our lenders span from big names like Ally and Wells Fargo to smaller credit unions to get you the best offer. Your financing agreement is subject to the lender’s contractual loan terms and conditions.
Can I finance through my own lender?
Our preferred lender network allows us to offer you the most competitive rates. However, if you’d prefer to use your own lender, we can accommodate lenders that provide a cashier’s check. We also accept draft checks from USAA, PenFed or Navy Fed.
Do I get to test drive the vehicle before I buy?
We always encourage guests to test drive their car before they buy. You also get 7 days or 250 miles (whichever comes first) to make sure you love your car. Try it out on your commute and see if the kids’ car seats fit...make sure it’s right for you. If not, we’ll take it back and refund the purchase price.

Helpful videos

Have questions?

Our Experience Guides are here to help, whether it's a general question, checking the availability of your perfect car or if you need some help with next steps.

Contact us