Had an oil change appointment that took almost 2 hours! Will not be doing that again! Made me late for another appointment.

Working with echopark was a great experience. It was a great price without a bunch of added fees. Everything was up front and no pressure. They told me everything I needed to know before I went into the store to test drive the vehicle I wanted. Had first tried another traditional dealership and left frustrated by added fees, pressure tactics and them trying so hard to get a ?gotcha? moment on me. I prefer honest and upfront. Which is what I got at Echopark!

I am a buyer from Houston, Seth facetime me to take look at my Lexus GS350 and schdule me at certain time 2 weeks ago. I came in the store at 3pm and out at 4 pm last Wed (Fast maybe because I pay in full, finance might take longer). Fast service and they take care of everything before I came in. Seth is a nice man and fill a full tank for me. I didn't talk the price with them because it is already a good deal. So if you already found the car you want at here, contact with Seth and he will take care of you. I love my new car btw it is very beautiful. Thanks!

No haggle price is all I needed to ensure I got the best deal. A quick test drive, a few forms and we were out the door. Nice clean cars. A large inventory to choose from.

Corey was our sales person and was the best! From the very start he was eager to listen to our needs and help us get in to something we wanted. The process was very transparent and haggle free with reassurance we would get a great deal. Corey never gave up on our deal even when things went in a totally different direction. We were super excited to have him on our side. Everyone at Echopark was very friendly as well!

Good service, I could get my new car in one day, I recommended to anyone!

Fantastic service and everyone was so helpful and nice.

My 2and time at echo park. Very pleased from beginning to end. Gabe was awsome to work with .no pressure or haggle. Definitely recommended

I didn’t have a great start here due to a miscommunication but Corey Donaldson was able to turn that around. He’s so great! Corey helped us find the right car at the right price. He’s honest, easy going and follows through. Great communication! He’s the reason why we chose this dealership.

Ecopark was AMAZING in helping my find my new car! I had been in a accident recently that totaled my car. So I came here and got the best service in finding a new bigger car for my growing family. Sabrina amd Eric we’re super friendly and knowable and helped me understand everything being a first time buyer! 10/10 would recommend!!

I only found out about this place while searching Car Guru for a car with the bells and whistles I had to have. Friendly staff. Darren (I REALLY hope I got his name right) explained the whole process from start to finish. I highly recommend EchoPark New Braunfels

I logged on to the Echopark- New Braunfels outlet website. Found the truck I was interested in. I called it in, test drove it, and bought it. Simple as that! The Teams were friendly, and ready to help. My inquiries about the vehicle were answered with no hassles, no pressure. This is the second vehicle (husband and daughter) I purchased from Echopark. I will buy my third car from them. This time for me! Thank you Team Echopark for a warm welcome back!

I was helped by Seth Hidalgo. Seth, was incredibly knowledgeable, up front, transparent and very responsive. He personally helped make my experience simple, fast and easy. I was in and out in about an hour and a half with the car I was interested along with a bunch of great optional warranty plans. Eager to do business here again for my next car!

Easiest time I've ever had with buying a car. On the usual mountain of paperwork, instead of burning your wrist out, they have a tablet where you sign once or twice and click everywhere a signature is required. Peter Molina handled this very efficiently and we were done 2 hours after we got there, to include test drive time and fueling up. When Peter couldn't find the usual personnel to fill the tank up (yes I said FILL the tank up, not just half way like many dealers do these days), rather than wait for someone like other dealers have done in the past, he went and did it himself! On top of all that, we got the car below the minimum blue book estimated value by close to $1,000. The only thing that personally I could have cared less hearing about (but know others care a great deal about) is their spiel on how their associates are not paid on commission. The story has merit though where you go in wanting one car and they try to steer you towards something THEY'D rather sell you. Not the case here. The car you want is the car they want to sell you. Seems like a no-brainer to me. Not only is this way so much less annoying, but also wastes no time. Everyone should sell cars this way.

Excellent service! Thank you Peter Molina for the awesome customer service. This was most definitely the very best and expedited experience I have ever had in purchasing a car. Wonderful staff very friendly and courteous. Again, thank you so much Mr. Peter Molina for making this a beautiful experience we definitely love our new car! Blessings~

Just purchased our 3rd vehicle from EchoPark and every time it gets better and better!! Recommend to everyone and will be back again soon!

Great car buying experience thanks to the help of Peter Molina.

simple, friendly, selection, enough said.

I will NEVER buy a used car from a typical dealer again! EchoPark was so easy - the price is the price (no haggling/negotiations!) and the car is exactly what you see. They give you the CarFax and all details online (or print them out for you if you prefer) and they'll even print you their 190-point inspection where they checked literally everything and fixed it up. "Salespeople" don't make commission, which completely changes the game. If you want to test drive 50 cars, they help you. If you don't know what make/model/year, they help you. If you have no earthly idea what you want, they'll help you! And your same salesperson stays with you the WHOLE process - even through finance! It was so incredibly nice to work with ONE person and build a relationship, instead of being bounced around. Speaking of one person, Renata is seriously the best "salesperson" I could ask for! She was incredibly patient and knowledgable. I will definitely be recommending her to anyone in the area and looking her up when it's time for me to trade in! Seriously, can't recommend her enough!!!

These guys were really good to work with, no BS.

Purchasing a vehicle through EchoPark was a seamless and pain free experience. The representatives there were all very friendly, especially Renata Rayburn, who helped me look at some options and make the best decision for my needs. I would highly recommend her as she was patient, knowledgable, and took the time to listen and work with me. Renata was also very transparent about the vehicles and never made me feel pressured to execute the purchase until I was absolutely sure. I had been shopping around for almost a month and they have arguably the best deals in the Austin-San Antonio range. I have had my '16 Camry for a week and love it.

So easy and friendly!!! Loved Peter!! Will always recommend them and will be back to buy again.

When I arrived I was caught off guard by how friendly and comfortable Darron and Peter made me feel. The both of them deserve a huge high 5 from corporate. I was unable to secure financing bc my credit but once I improve it I am certainly going back.

Great experience. Started our application in the evening online and worked through text getting details worked out. Went in the next morning and was given 2 options of what we were looking for. The team was very helpful and not a typical pushy sellsman. Daron and Cody were awesome. I will recommend Echo Park Auto to friends and will be back to purchase another vehicle.

Courteous, professional no bull —t I would recommend them

Great experience. Worked with Peter who was super. He kept in touch with me and quickly walked me through the buying experience. The dealership is cool and modern looking. The best part is that I got a fine vehicle at a fair price.

On September 16th 2020, I bought a 2017 Lexus CT200h for my Daughter from EchoPark, New Braunfels, TX with less than 20K miles on it. I say, I have never been happier than this. Actually, I was monitoring the CT200h for almost 6 months until I saw this one. The car look like a new car and the price was excellent, almost 2K less than similar cars in Texas. My daughter is so happy that I bought this car than any other car for her. The car's look and condition was exactly like it was advertised on EchoPark website. As the price was non-negotiable, I knew what I will be paying if I decide to buy this car. The only thing I did not like is that they do not accept outside financing. If you are buying the car from them, you have to go with their financing which I did not mind.

The experience was better than any other dealership I have been too. They really personalize the process. It was quick and easy to get through financing and paperwork. I love my new vehicle!

We purchased a car last week from EchoPark in New Braunfels. On the way home the vehicle started beeping for no reason. At first I thought it might have to do with one of the sensors (blindspot or too close to the line). The next time we drove it, the beeping started again. Both my wife and I attempted to figure out where the beeping was coming from and was unable to do so. There is nothing on the dash or the console to indicate the problem. Called EchoPark and was transferred to Carlos the maintenance manager. Carlos instructed us to send him videos of the beeping to see if they could figure it out prior to us bringing it in since we live out of town; which we did. We have called him and text him on his cell phone and left messages on his voicemail and he has not responded in anyway. It has been a week now with no response. I believe there is something wrong with the vehicle and EchoPark knew it at the time of the sale; which is why we haven't heard back from them or to schedule a time for us to bring it in. Waiting for it to be late to return the vehicle; and forcing us to take it else and pay to have it assessed and repaired. I suspect it will be a very costly repair. So, we are not enjoying the car we purchased or our experience with EchoPark. 20200914 Update: The Ford dealer determined the fault code for the MKX was the FCIM with an estimated cost of repair to be $1,042.00. The Ford Dealer and I both contacted and left messages for Carlos w/ EchoPark. Neither of us received a response. The vehicle has been repaired at our expense with no response or followup from EchoPark. At this time, I will not be changing our original rating. Additionally, we are still waiting on our plates for the vehicle. Not sure if the delay is from EchoPark ( possible negative review ?) or from the State due to COVID; either way we are getting a little nervous as the expiration date for the paper plate is only couple of weeks away. 20201008 Upeate: Carlos took care of us and reimbursed us for the repairs. We received our plates and we are happy now with the way things turned out and with the vehicle. Thanks for making it right with us.

Love the experience there . Good vibes . Great customer service

Jordan was super professional but also very friendly. I never felt pressure from the moment I got there and enjoyed the selection with good prices. I strongly recommend EchoPark and Jordan.

The staff was professional and not pushy. They had a nice selection of used vehicles.

Our sales guy Daron was amazing! He even stayed after his shift to get our sale done. He was very helpful and knowledgeable.

Great experience!

Renata Rayburn was amazing and made the process smooth and easy! Definitely recommend anyone who is in the market for a vehicle to go down and see her at the Echopark In New Braunfels!

Very friendly staff

The place is great. For us it was a bit of a drive but we called them and let them know that were going to be late and they had no problem with it. Cliff was awesome. it's only been a day so if something comes up with the car in the future I will make an edit. At this time I would surely write them five stars. It felt like no pressure. The no-haggle price eh... Not too fond of that but the car was a good deal. It was not overpriced and we didn't feel under pressure. Everyone was very friendly and wearing masks. They searched the cross many lenders for us and found us the best interest rate. The extended warranty is not required but they will figure that into the price. You can decline probably drop your payment by fifty bucks or more a month. All in all I feel that it was a much better environment than when I bought my truck last year from Covert Ford. That was a nightmare. Anyhow in summary I would buy another car from them in the future. Thank you Echo Park.. Update. -- they continue to work with us despite a couple problems with the vehicle. They did the brakes and rotors and some new tires on the front as well as a new battery at no cost on our schedule. Thanks again. Will definitely be browsing their inventory first upon the purchase of our next vehicle.

An absolutely amazing experience! While shopping for our son’s first car we found an abundance of selection that fell into the criteria across all their dealerships. So amazing selection, amazing quality and something we actually wanted to put our son into and feel good about it in the long run. The staff was amazing too! They went above and beyond to meet our needs (mother’s really!) so we knew it was a vehicle that was safe and would continue to meet his needs going forward. In fact they acted as though it was their son getting the car! So they have become like family! We will definitely be returning for a repeat performance! AMAZING JOB!

Super friendly staff and atmosphere, and the buying process was simple and easy. Would recommend to family and friends.

We had a young lady by the name of renata Rayburn help us out ! she really went out of her way to help us get our truck that we really wanted! ! We are forever grateful for echo park having wonderful professional people like renata in their team ! Thank u echo and renata !

Met with Daron, amazing buying experience! He was very informative and even after the purchase accessible with questions etc. I highly recommend EchoAuto in New Braunfels.

I went here just to look at a car and try to figure out what my current car is worth and had no intentions of buying that day but thanks to Daron being extremely helpful he found ways to get the car down into my budget I’m extremely happy I found this place and got to meet Daron he’s F*!?|*! Awesome

My experience there from start to finish was amazing! I loved it. No pressure, very informative and friendly staff I wish I could?ve remembered all there names but from Bryan, Kyle, Sabrina, and one more that unfortunately I can?t remember his name. Thank you all for your help and making it a very smooth process to get my new car.

Clifford, ?Cliff,? was an awesome dude and made the buying process as painless as possible. I never felt rushed, and all my needs were quickly satisfied.

Love it! Will come back next time I need a car!

I'll start by saying after a lot of research they were definitely the best price around for the vehicle I was shopping for. That being said, once I arrived I was very put off by the fact that several team members were not wearing masks. A face shield is not a face covering and is not safe for the wearer or those around them. I felt uncomfortable having to sit close to someone wearing one while I signed my contract. I initially made an appt to see one vehicle, only to be told they couldn't find it, then that it was in the repair shop and not available to sell. I had driven 45 minutes and was pretty upset, luckily they had a similar one that I ended up purchasing. My team member talked a lot about all this great coverage and warranty I would have by purchasing from them, not at all mentioning that it was coverage I was opting to pay into at an additional $4,000. Read your contact thoroughly because it was totally misrepresented to me. Also the no outside financing thing is really ridiculous and bad business practice in my opinion. I ended up refinancing through my credit union, but I'm super unhappy about the several credit inquiries on my credit report. You should be given an option on how many times you want your credit pulled under the guise of "getting you the best rate

I've bought many cars in my life and this was without question the easiest and most pleasant experience to date. Renata was professional, courteous, patient and fantastic to work with on the purchase of our truck. The next time I need a car this will be the first and last place I look. Absolutely perfect!

I've bought many cars in my life and this was without a doubt the easiest and most stress free purchase ever. I can't recommend Renata and the rest of the staff enough for the way we were treated during the purchase. No haggle is the best way to purchase a car and when I need another this is the first and last place I will look! Absolutely perfect!

My experience there from start to finish was amazing! I loved it. No pressure, very informative and friendly staff I wish I could’ve remembered all there names but from Bryan, Kyle, Sabrina, and one more that unfortunately I can’t remember his name. Thank you all for your help and making it a very smooth process to get my new car.

Echo Park was a truly delightful experience from start to finish. The salesperson Daron made sure to always make us feel welcome and his attitude during the entire process was exceptional. Daron made the car buying experience relaxed and first class all the way! Thanks to the entire crew at Echo Park. By the way Daron and Cody(manager) said they would try to get me an Echo Park baseball cap to proudly wear around town!! I would even drive back down to Echo Park to get the hat so I can proudly show everyone that this is the place to buy a great vehicle!!

I messaged this place and set up an appointment to see a vehicle I found online they were quick to answer that they had it the message was answered at 2:30 for appointment time to be at 6:30,I asked them to please tell me sny detail on the vehicle I should know about since I was driving 2 hrs after work and had to work at 5 a.m the next day as well they said nothing. I go to the appointment and right away they want to show me other vehicles when I already knew what I wanted and said they couldn't find the vehicle I was there for and they didn't know where it was that maybe it was at another location I was furious abd they knew it then they said it was sold wich I didn't believe cause it seem like they didn't know what the hell but lets say maybe they did sell it couldn't they tell me before driving all the way over there??? Very very bad service

Had a great experience yesterday with EchoPark. My salesman Gabe was amazing and took great care of me. Got a killer deal on my trade in and the price I purchased my vehicle was hands down the best price in the market. I will definitely be back for future purchases.

Had an amazing experience buying a car at EchoPark and it's all thanks to Cliff! He made the whole process extremely easy and was very helpful. Cliff has a great personality and truly wants the best for his costumers. His communication skills were superb and I was able to get in contact with him if I had any questions or concerns. If anyone is thinking of buying a car, go to echo park New Braunfels and ask for Cliff!

My wife and I purchased a 2016Toyota Highlander . We are very pleased with the out come. Our sales guy (Seth) was awesome and very helpful through out the process. When the time comes again to purchase another vehicle we will definitely return Echo Park.

Waste of time unless you are trying to get ripped off

I had been searching for a Nissian Armada and no one in San Antonio had better prices than Echopark . My past cars I have always purchased brand new so I was a little hesitant about a used one. However I went in March 2019 and the gentleman who assisted me was the coolest (Very tall white guy, I don’t remember his name). I test drove the vehicle and he went over everything. Their no hassle buying makes things really comfortable and calm... i purchased the vehicle about two days later and couldn’t have been happier. But what has me writing this review months later was my interaction with them months after I purchased. What I appreciate most is their integrity and their business. I had some issues a few months after buying my vehicle and they truly cared and listen. I was aware that I was buying a used vehicle and I signed the document that explained all the details about a used cars and the document suggests to have the vehicle checked by a mechanic (which I didn’t do) due to Echo’s policy of only a 30 day 1,000 mile warranty. But let me tell you how much the people at Echo sincerely care about their customers and product. They could have easily said “we’ll Ma’am our warranty is up, please contact your extended warranty.” But they didn’t. I called about my issue and spoke with David (In sales) him just listening to my concerns gave me a sense of dignity. He put me in contact with a service guy named Carlos. Carlos was amazing as well. He took the time to explained in detail a lot about Armadas (which I googled and looked at reviews and comments and he was correct) Carlos worked with the dealership I had my vehicle at and within hours everything was squared away. Although it was something extremely minor the fact that they listened to my concern gave me comfort. If you are looking for a place to buy a used vehicle THIS IS THAT PLACE. Prices are the best, but it’s the PEOPLE who are going to take care of you, assure that you are in good hands. Even AFTER you purchase and drive off. EchoPark New Braunfels, from the bottom of my heart, thank you for your service, your time, and most importantly your care 💜. I will highly recommend your dealership to everyone I know!

Ryan and Kalli were both excellent salesmen there was an issue that popped up and they made sure to take care of it! 10/10 would recommend the both of them!

Planned a drive down from Austin because I was told when I made the appointment that the car I was interested was available. After arriving for my appointment I was told the car I was interested was sold and they tried to sell me on other cars. Then was told it wasn't sold but the battery was dead and being jumped. They even responded to my negative review on another site seeming all concerned and asking me to call them, but gave me a non working number! Terribly unprofessional experience and I have had my 1st and last trip to any EchoPark

Kalli and Team were great. Very straightforward in the process. The vehicle was exactly how described on website. It was an easy process. Glad I found this dealer. Sabrina at front desk was very friendly too. Wish they were closer to my home. I dislike IH35 traffics but it was all worth it. Thank you ? once again.

Fabulous.. extra professional.. Mr. CLIFF,. He attended me.. with no hesitation,. Got me in my new vehicle,. And am loving it.. everything,. The experience of his high profecional ethics,. To assist, a client, and the immediate response.. to my needs of purchasing a vehicle.. thanks Mr. CLIFF...you're awesome . God bless..

First time shopping here I was impressed Smooth buy. Smooth vehicles great inventory Great help from top to bottom I will return for a new trade thanks to the team here.

EchoPark made purchasing a car so easy. Nick Singley was a tremendous help when picking out my vehicle and Manny Miranda was professional and fast during my sale. The location was very clean and followed all CDC guidelines during this COVID-19 time. I would definitely purchase a vehicle here again and would use Nick to sell one when I need to. Both Nick and Manny were very professional and knowledgeable. I could not be more happy!

EchoPark made purchasing a car so easy. Nick Singley was a tremendous help when picking out my vehicle and Manny Miranda was professional and fast during my sale. The location was very clean and followed all CDC guidelines during this COVID-19 time. I would definitely purchase a vehicle here again and would use Nick to sell one when I need to. Both Nick and Manny were very professional and knowledgeable. I could not be more happy!

? awesome, Ms Renata did a fantastic job assisting us with everything and making us feel welcome and comfortable.

Great pricing and great service. Gabe did a great job getting everything ready for us

It was very great service all the employees there are very polite and helpful

Peter Molina was a great salesman. He helped me along the was and answered all my questions. He got me in the vehicle I wanted when I arrived. He was polite, upfront, informative and courteous. Very COVID-19 friendly. I would recommend Echo Park to my friends and family. Thanks echo Park!

Cliff was great to work with and it felt like he genuinely wanted what was best for me. Overall, it was a positive car-buying experience and I would absolutely return to EchoPark to purchase another vehicle in the future.

I was going to buy a vehicle from this dealership. I am located a few hours away so I inquired about the vehicle on a Sunday and asked that someone call me right away Monday morning as I knew it would sell quickly. Erick called me Monday morning and had my car appraised via their mobile app and was assured he had everything and would put together the deal. I asked if I could place a hold on the car (which is $500), and was told that was not necessary. I did not hear from him all day and he would not answer my calls. I finally reached someone only to be told I would be called back. I was contacted by a manager who said he was sorry but the car was just sold and there was nothing I could do. He said he would check all his inventory for something similar and get back to me. No one has got back to me. I called again today to speak to a manager only to be told he would check some things and call me back in ten minutes, that was hours ago and I have not been called back. At the end of the day its a car, which I need do need another one, but i am disappointed with the lack of consideration of the salesman and the managers who said they were going to help but have not. I see good reviews and it doesn't seem that this is the norm for herr, but my experience was not good and it reiterates why buying vehicles is no fun ordeal.

This is the second vehicle I have purchased through EchoPark. Easy and usual. I know everyone wants to barter and haggle, but these are awesome bargains without all that mess. Do yourself a favor and buy here

The entire process was incredibly smooth. Everyone was friendly and explained everything from how they operate to what all they offer. Because of the way they operate it took away the stress of wondering if i was getting the best deal possible which made everything so much easier. i would definitely recommend EchoPark to anyone looking for a great deal on a used vehicle without having to stress about price haggling or getting the best deal.

It was good experience.

I bought a car today! This place is GREAT!! Seriously we went to 4 different dealerships today and every one of them (except EchoPark) gave us a price quote above what they had advertised! What a scam. We even had a place that tried to sell us a car that they did not have in their possession so we couldn't see it or test drive it. Then they all turned rude when we weren't falling for their lies and deceit. Did I mention that EchoPark is also the only place that gave us a good price for our trade in?! I mean over $1,500 more than the other guys. Echopark was the stand alone place that honored their advertised price, didn't try to rip us off and didn't become mean when we said we were going to keep shopping. We ultimately returned to purchase my beautiful car. My husband was skeptical of their lack of wheeling and dealing but as we drove my new car home he said "I'm surprised how easy that was", as we are used to making a deal and then having to sit in a scary back room for hours with a financial person to fill out paperwork while they pushed upgrades on us. I will without a doubt purchase all of my vehicles here from here on out! Trustworthy and no BS... just how car buying should be! I could go on and on but really, save your time, money, and sanity and purchase your next car here. P.s. Kalli was our guy and had our car getting detailed before we even got back! What a rockstar.

We had been shopping for a vehicle for a week. I had a friend helping me look for used car dealerships that would have several of the cars I was interested in, so I wouldn't need to drive all over the place. We chose the New Braunfels location because they had my main vehicle choice available, including the options that were a must. The staff was very friendly. Darren explained the financing process and how things would progress once we knew I was approved. I drove off with exactly what I wanted.

Cody and Gabe in New Braunfels TX made good on a deal that went extremely sour in San Antonio. Thank you for the great service and response time. We now have our 2016 Mini Cooper S 4WD. Her name is Zippity....

EchoPark offers a car purchasing experience like no other. They offer excellent guidance in a stress free environment. They had an great selection of vehicles, haggle free pricing and a no-nonsense business model. Our salesperson Kalli was very hepful. Thanks EchoPark!

My experience today was absolutely amazing! Jordan was so helpful and very thorough. He went at a good pace and not only did he make sure that my uncle and I were fine, he also kept a steady pace with the new employee that was shadowing him and made it a learning experience for him and a great moment for me! He had good conversation to pass the time while everything was getting finalized and just made us feel like we were at home and that we made a great decision going with EchoPark! Loved every moment and even let out a few tears. Haha What topped it off is that Jordan heard me and new exactly what I wanted. A lady that I believe was his boss came out with a pink bow to put on my new car so I can take pictures and Jordan came right back inside with it and switched it out for the color i had wanted. I only said it once and it was an hour or so before everything was finalized and he remembered. It’s the little things that count! Thank you so much to Jordan and the EchoPark team!

Thank you so much to the salesperson for making the experience much better than anticipated. We knew exactly what we wanted entering the showroom and so that made the process easier, faster, and with less surprise. The only thing that we didn't anticipate was the higher than expected interest rate - but that was not the fault of EP. We have been working hard to attain a decent credit scores, but the market didn't return the favor. Perhaps another time. Again, thanks and please send our regards to the team that helped us out. Good day.

We love the customer service the environment peter molina made the purchase so easy we highly recommend them, ask for Peter he did amazing helping us with the transaction.

Echo Park provided a nice truck and considerate attention to detail with a friendly and efficient representative, Renata Rayburn, providing professional support. Service and experience has been pleasant.

Fantastic experience! Woody was great and professional!

Customer service was fantastic. They are not pushy like other car dealerships . Great quality vehicles for great prices. I would recommend this place to anyone. Thank You Eric Harris for taking care of us and an awesome experience.

Overall great experience with EchoPark! Woody was a great salesman to work with and an overall great guy that made my first buying experience easy. I would recommend buying here to anyone looking to buy a preowned vehicle.

Worked with Miquel Macias and actually enjoyed buying a car ( first time ever!) No heavy sales tricks, no pressure to buy. Just presenting the car, discussing merits and giving me the best deal on my trade-in. Not to mention the best deal on my new car. EchoPark knows how to take the anguish out of selling cars! Everyone was friendly, helpful...and I absolutely love my new Genesis!!!

Worked with Miquel Macias and actually enjoyed buying a car ( first time ever!) No heavy sales tricks, no pressure to buy. Just presenting the car, discussing merits and giving me the best deal on my trade-in. Not to mention the best deal on my new car. EchoPark knows how to take the anguish out of selling cars! Everyone was friendly, helpful...and I absolutely love my new Genesis!!!

We had a very stress free experience purchasing a new vehicle! How often do you read about that? They deserve much props.

Great experience. The staff was very helpful & NOT pushy, Miguel greeted us warmly as we entered the building. We didn't have an appointment. He listened to what we needed & took everything into consideration before showing us vehicles that would meet our price range & needs. NEVER tried to push anything on us, offered but never pushy. The manager was also very sweet & made sure we were comfortable & if we needed anything she was willing to work along side Miguel if needed. The loan process was VERY easy. If I ever need another vehicle they will get our business! 5 stars!! great business, great customer service & the best part... A GREAT CAR AT A GREAT PRICE!

Amazing customer service, those was my first time buying a car and Peter Molina was an amazing help. I would definitely go back for my next car

Won’t say it was the worst experience but it definitely was the most deceptive. Heather, in whatever department should consult with Sales Manager, whatever his name is, and make sure they’re consistent with who they do and do not partner with for financing. Because one will lure you into the dealership only to inform you after you’ve selected the vehicle of choice, that they don’t work with your financial institution. Then sales manager, without knowing your credit profile will insist he can beat the rates of your credit union! Don’t bother confirming this info before setting your appointment either. Don’t check with your credit union to verify this either. Anyone so desperate to get you to the dealership, just to waste your time, isn’t worth it. Keep looking.

Had an amazing experience at echo park. This was my first time buying a car and Peter Molina made it so easy and quick. Amazing customer service we were greeted the moment we walked in the door. It’s very obvious they really care about helping you find a car that’s best for you and not just selling a car.

This was a really simple, enjoyable, hassle free car buying experience! All of the staff at EchoPark New Braunfels were friendly and professional, but Cliff was especially awesome. He helped us earlier in the day over the phone and had 2 vehicles we chose ready for us to test drive when we pulled up to the lot. Like less than an hour later we had already purchased a vehicle and were driving home in it. There were no gimicks or sleazy sales tacticts. Cliff did a great job, and I’m sure we’ll be back the next time we purchase a vehicle.

Had a great experience buying my truck here. Kalli helped find the right vehicle for the right deal. This will be the 1st place my wife and I will look when we’re in the market for another vehicle

The worst car buying experience ever! High pressure to buy extended warranty. Slow, slow people and they have terrible customer service after u buy.

Took my daughter to buy her first car on her own and was very pleased. Richard and Peter made it so easy!!! Richard started everything over the phone and Peter took care of us once we arrived. Smooth experience like I’ve never had before. I highly recommend EchoPark for their great prices and awesome customer service!

After scouring the internet for days I was able to find the vehicle I wanted for considerably less than other dealerships. Once I confirmed that my 4Runner was available, I made an appointment and went to test drive and inspect. From the desk staff to the (non-commissioned) sales guy, everyone was courteous, prompt, and efficient. The whole process was very streamlined, and took a fraction of the time a traditional car buying experience goes. Shout out to Manny and Sabrina! I'll most definitely look here first for my next purchase.

Don’t buy car at this place. I’d rather pay few extra bucks to a more professional dealership. I purchased my car here in March and it has been 5 months and I still haven’t got the car title. The sales person doesn’t even know the procedure. I suspect they never mailed the title to the DPS. I tried to contact the dealer but they never replied back to me. They’ll ditch you after they sold you the car. Just don’t waste your time here.

I was greeted promptly and kindly when I arrived for my appointment by Kali. He explained how Echo Park works and guided me through the process. I have had horrible experiences with other “dealerships”. Echo Park is so refreshingly different. Great used car selection, quick and easy finance process. I highly recommend! Thank you, Echo Park. I’m very happy with my experience and my new (used) car!

Service was excellent, had a great time buying. The staff was very friendly and helpful, got a great deal so I can’t complain, would definitely recommend for any one in search of a quality pre-owned vehicle.

Excellent customer service throughout my car selection and purchase process. I got a reasonable deal for used 2017 Kia Sportage EX compared to other dealers in Austin or nearby area. Special thanks to Miguel and Kasey for helping me. Would recommend them if you're looking for real deals at the competitive price along with customer service.

No hassle car buying, it is what they say it is! Great experience overall!

Just want to share about the great service and team members that will surely go all the way for you, and treat you with the upmost respect, you will enjoy your visited

I would recommend this dealer too everyone, so very very kind and will go all the way out to help you.

I test drove a car and I really like it last month which was July 2020, but there was bad small inside the car so I asked to oxidizing the vehicle and told that I will buy a vehicle after oxidizing is done. So the lady who guided me said she will keep me updated. After a week later, I didn’t hear anything so I reached out the lady and asked when the oxidizing will be done and she said it was already sold... what a terrible customer service....

I recently bought a new car and Peter Molina did an awesome job answering all my questions and creating a seamless experience. Would definitely recommend Echo Park to friends and family. Thank you!

Was not expecting to buy a vehicle today but Darren went above and beyond to ensure we were able to see any vehicle that met our needs and wants. He helped us find the perfect vehicle. 10 out of 10 for sure.

Eric was very courteous and did a great job helping us. Would buy from y’all again.

My husband and I bought a 2019 Ford Explorer Limited last Friday from EchoPark. Not only is the car perfect and has very low milage, the customer service and whole experience was amazing!! Our guide/sales person was Kalli Escamilla and he made the experience enjoyable, and I never thought enjoyable would fit in the same sentence as buying a new car. He was on top of our paperwork, listened to what we wanted, and had cars waiting for us to test drive. He had a great personality and got us out of there in no time with a brand new car for our family of 5. I 10/10 reccomend this place if you're looking for a great car at a nice facility with outstanding customer service. -The Derksens

Had a great experience. Everyone was very friendly and accommodating. My sales person, Eric was thorough and helpful.

Loved my experience with EchoPark in New Braunfels. Started my application online and they had upfront prices. No hassle at all and all team members were courteous. Above all, I appreciated the procedures they had in place to protect everyone from Covid-19

Echo Park truly made buying a car simple and straight forward. The stated price of the car selected was honored and the credit arrangements were clear from the start. I would have preferred to secure my loan from another source, but it was made clear from the beginning that that was not an option. The entire process took only 2 hours-- from entering the front door to driving away in a new (used) car.

From the search online to arriving in person, it was a great car buying experience. Cliff was helpful over the phone and in person, he had the cars I asked to test drive ready to go. He wasn’t pushy, in fact everyone was friendly, a very kind lady walked around and checked on us several times and conversed with us to make sure we were ok and if we needed anything. I appreciated their kindness all around and was happy that I left with the car of my choice without the hassle of dealers trying to push me around or try to get me into something else.. Cliff was a great guy and will definitely return for any future buys

Great experience and best prices!! Beyond satisfied!!! Thank you EchoPark! We’ll be back again 💯

From the search online to arriving in person, it was a great car buying experience. Cliff was helpful over the phone and in person, he had the cars I asked to test drive ready to go. He wasn?t pushy, in fact everyone was friendly, a very kind lady walked around and checked on us several times and conversed with us to make sure we were ok and if we needed anything. I appreciated their kindness all around and was happy that I left with the car of my choice without the hassle of dealers trying to push me around or try to get me into something else.. Cliff was a great guy and will definitely return for any future buys

Very nice experience. Salesman very professional and respectful. Process went very smooth. Great deal on car.

We purchased a car for our grandson from Cliff and it was a great experience. He listened to the type car he wanted and then delivered 2 perfect cars for Mason to choose. Fair deal with good warranty and follow up care of the car we purchased. We Will be back the next time we need a car! EchoPark is a class operation!

We would like to thank Peter Molina for his excellent service. He made buying a new car very easy. We really enjoyed his assistance with it.

Peter Molina was my salesmen but this experience was not like by other “car sale” experience we’ve ever had. He was cool breeze, professional & thorough. He wasn’t overbearing nor made me feel pressured. I was with my spouse and he gave us equal eye contract, interaction and respect during the entire process which is major when couples are buying a car. He didn’t tell the typical corny nor demeaning jokes that many dealers make when selling a car to couples. I know because we’ve bought several cars together during our 21 year marriage. I was very impressed with him and the entire EchoPark staff! We’ll def be back when we are ready to upgrade!!!

Peter Molina was THE best!!! Long review made in Google! Check it out and check them out!!!! You will NOT be disappointed!!!

This was the most bizarre experience we've ever had in the last 30 years. We were greeted with courtesy we were offered water and the rep set the expectations upfront: prices financing and trading. He took my insurance and driver's license and after 15 to 20 minutes waiting for him to bring us the car for a test drive, he came back and said that the Armada was too rusty and suggested an alternative dealer in San Antonio. Clearly he was in a hurry to get rid of us. This is the first and the last time we would consider this dealership. We are heading to Carmax in Austin. These guys are better at treating their customers. Good luck to you guys.

i went in to get my antenna fixed and they were super helpful. greeted me and made sure someone came to help me. and the wait time was super quick

The easiest car buying experience I’ve ever had. Sabrina Preiss made the process so easy and simple. There was no sitting in the lobby hours waiting for a response. I came to the dealership twice. Once to test drive and then to pick up my car. The dealership is clean and neat. The staff is kind and welcoming. The selection of cars ensures there’s something for everyone. There was no harassing with early morning and late evening calls. I submitted an online application. Sabrina called and I let her know which vehicle I was interested in. Went in later that day to test drive. She called to let me know which lender picked my app, the interest rate and terms of the contract. I went in the next day to sign my paperwork and pick up my car. I can’t think of an easier process! Highly, highly recommend!!

Super unprofessional and dirty! First guy you see can't even wear a mask. No hand sanitizer in sight and they can't even call you to tell you your car sold before you come in for your appointment.

Great Experience! The sales associate who helped me was Eric Harris and he was really great. (I've never said that about a car salesman in 25 years of car buying) Eric was there to greet me for my appointment and was totally on point the whole time. He explained the Echo Park process to me and answered any questions I had. It was all very upfront. Every person I saw from the mechanics to the people in the office were wearing masks or face shields. The waiting room was setup so that you could social distance from others and it was very new and sanitary. The cars were very clean and the pricing process was directly explained. I never felt pressured to do anything, and Eric was patient with me while I figured out what I wanted. I had been shopping for a MONTH before going to Echo Park New Braunfels. What a waste of time all those other places were! Seriously this place made it the fastest, easiest and most comfortable car buying experience I've had. I wouldn't hesitate to recommend going there!

Thank you Darren at EchoPark New Braunfels for a fast and friendly experience! I appreciate your assistance in helping me secure an awesome deal! We will be back!

I didn't know EchoPark was a nation wide used car company like CarMax. They buy cars from around the country, fix 'em up, detail 'em & sell 'em. They have a "no haggle" policy, so the price is the price until you tack on tax, title, license, paperwork, etc. Like everything else, be ready to spend more $$ than you thought. A very pleasant surprise was the 30 day/1000 mile warranty. It's way better than the usual nothing. Plus it alleviates, to some extent, that fear of the engine blowing up as you leave the dealership and it's your problem: "as is, where is". Since they sell all kinds of used cars, know what you're looking for before going in, the salesman can't possibly know all the bells & whistles for 200+ cars. Also, being used cars, they will not be perfect new cars, adjust your expectations accordingly. There will be wear & tear & possibly some body work. We were looking for a newer, lower mileage Toyota Sienna. They had one with a Carfax, which you should know is better than nothing, but no guarantee of the car's entire history. If you can't meet the original owners & see the maintenance receipts, then CarFax will have to do. Another pleasant surprise was the Extended Warranty. As soon as we said we were NOT interested, our salesman dropped it. In fact, our salesman (Cliff McGuire) was really good, low key, no pressure, no BS, helpful and just sold us the Sienna like selling us a dishwasher (well, as much as possible, I forgot how much paperwork there is with a car). Plus they let us bring our dogs in, that was nice. All in all, the right car, the right price and as minimal hassle as you can get buying a used vehicle.

I had a very good experience at Echo Park, Peter was amazing, I had sent in my financial application for a Dodge Ram 1500 the night prior, the next morning I sent in any other document that was asked from him when he called, he texted me and called me and kept me updated all through the day while I was at work. He asked me what I wanted my payments to be and I told him, and he got my payments where I wanted them to be. He had most of the paperwork all set up and ready when I got there, did a test drive and my family and I were out of there in 45 minutes. It was fast, easy, and I was satisfied. The only thing that bothered me was that I do believe the truck could have been cleaner than it was, it was not filthy but I am OCD and I found some stuff that needed to be wiped down and vacuumed and cleaned. My family and I left happy, Peter and the rest of the team were welcoming and so sweet. Great Place.

Thank you Darren at EchoPark New Braunfels for a fast and friendly experience! I appreciate your assistance in helping me secure an awesome deal! We will be back!

Everything was so quick and easy. Very simple process

No one was very helpful, no one would call me back. I had to call up the repair dealership to find out the car was ready to be picked up, the salesman did not know the car still had the factory warranty, the DEALERSHIP's policy is to be sleezy and charge people for a paint treatment they ALREADY did on the vehicle that was not on the sticker price (which could possibly be ILLEGAL), and EchoPark was not aware of the location of the vehicle when I called at one point because they thought it was on their lot, when I called up the Hyundai Dealership and they were actually looking at it and said that no one had told them it had been left there 2 days ago, which slowed the repair process down. There are MANY reasons I would not recommend this dealership. The entire process made it take 6 days to purchase the vehicle. Also, I did not have any other choice but to finance through EchoPark and they did NOT give me the best rate, and once I chose to not purchase the $3000 warranty from them, the interest rate went UP (from 4.5 to 5.64 when my credit union was offering 2.5)!

Peter molina Thanks for the help and staying after hours to make sure we drove off with our vehicle.

I called and inquired about a car - the employee I spoke with was rude. She either did not seem very interested to make a sale, or she wasn’t sure what she was talking about. She was supposed to send me an email with my appointment details and an application for financing, but never received it. Checked my inbox and junk mail. Called again, spoke to someone else, this time I made a comment that their cars are really good priced and low miles, and I wondered how they were different than a normal car dealership. All he could say was they go through an extensive inspection process. Didn’t really answer my question, it almost sounded like he was just reading a script, like he didn’t understand how theyre different from a normal dealership.. so I am hesitant on going to this place to buy a vehicle.. just seems odd and too good to be true.

Cliff, was excellent. He wasn’t there to sell me a vehicle and too be honest I was not planning on even buying anything, was just there to look. He was very patient and let us look at several vehicles before we settle on a truck. It was by far one the best experience I have had. I will definitely be back.

Purchased a 2016 Hyundai Veloster recently at this location. Was able to start the process online. Arrived at the dealership and seen the car parked in front washed and ready for a test drive. Peter was the rep that we were working with. He greeted us very well and walked us around the car before the test drive. He was the most patient person and not high pressure like other dealerships that is out there. Peter treated us like family. Inside was very clean and everyone was wearing mask's. I was surprised that there was no desks but a comfortable and warm area to do business with. Delivery with a bow on it? Wow!! Talking about rolling out the red carpet. Recommend to all car buyers to check this place out because they deliver what they say.

Worked with Eric at Echo Park in New Braunfels, TX outlet, he took care of all my needs and made it a hassle free deal with no surprises, it only took about an hour then I drove all the way back to KS also thanks to Brandon for his great service and helping me get connected to the right persons since I started with auto trader call Thank you

EchoPark in New Braunfels is awesome! I love my new (2018) Chevy Equinox! Gabe and Sabrina were extremely helpful and knowledgeable. Sabrina worked with me on the financial side and explained everything in detail and assured me she will get me the best deal, which she did! Gabe spent quality time with me explaining all the features on my vehicle and explained in detail all of the paperwork that I signed. He was very personable and professional. I highly recommend EchoPark and Gabe and Sabrina for your next vehicle! Great place and great people! Thanks Gabe!

Lots of great vehicles at great prices!!!!

I can honestly say this is a great place to purchase a vehicle from. Your taken on time for your scheduled appointment, vehicles are sanitized practically in front of you, all staff are wearing masks, everyone is friendly and the facility is super clean. You're not pressured to make a quick decision like other places & there vehicles are priced below the actual value. I purchased a 2017 SUV with very low mileage-23,856. I will continue to purchase future vehicles from EchoPark!

Please do not fall for it. First impression the prices are awesome... customer service is the worst. I went to buy a car last night I was going to pay it cash. When the representative told I was not going to be able to take the SUV home. Manager submitted a credit report on my behalf even though they were selling the car to someone else. Richard (the manager) was just impossible to work with me. He even said "Oh its because your application didn't arrive in time its already 10:50....." And I was like what??? How is that even possible when right now its 10:10am..... And the approval came at 9:30am....... PLEASE SAVE YOUR TIME AND MONEY.

I went yesterday to buy a car either cash or financed. I was instructed by the sales associate not to do it cash since because of the time I was not going to able to take the car with me that day..... it was already 9:30pm Then Manny the sales associate in New Braunfelds said to wait until the next day... its not like they can sell it over night and apply until. I did. Got the approval next day right away as soon as they open and they sold the car to someone else eve though we already had a deal in place...... PLEASE TO FALL FOR IT. DEFINITELY THEY ARE NOT HONEST

It was very easy and quick process. From walking in with no appointment to keys in and less than 2hrs. The lobby was very clean. I like how the all wore gloves and ppe. I would recommend to friends and family

Very smooth transaction, very friendly staff, kind of complicated with no outside financing, no credit cards only debit and their financing. so be prepare. Otherwise you see nothing more nothing less.

They made buying the vehicle I wanted easy. Cody went the extra mile and had the CR-V I liked transferred from out of town for me to test drive. There is no pressure to buy; they respect that the customer will make the best decision for herself.

Love the "No Hassle" buying process at Echo Park. This is my 5th vehicle I have purchased from them and I haven't had any complaints yet. I wouldn't go anywhere else.

Good group of salespeople doing their job and doing it well. No haggling made things easy, and the issues we did have with the vehicle we wanted were resolved quickly.

Nice sales staff. Very clean environment. Peter Molina is friendly, very knowledgeable and patient. Thank you Peter for making my first time car buying experience a great one.

I found the buying process was easy and quick. All materials were reviewed and any questions I had were answered. Also, I have been searching for a Acura TLX vehicle for quite some time across Texas. I found many but, none came close to the price and mileage my vehicle had that I purchased. Salesman was helpful and knowledgeable. I will definitely use them again.

Jordan was extremely helpful on my new purchase! He was able to get me approved with a great rate! The show room is amazing and comfortable and the staff was more than welcoming:)

Love Bryan Wooddrum he is wonderful!!!

Great service!! Our Salesman Peter Molina was very accommodating and helped us get in and out with our purchase in no time. We love our new Acura and will gladly send any referrals y’alls direction. Thanks again!

Sabrina was very thorough in walking me through the features on the vehicle and the car fax. She made me feel comfortable with no pressure. She was kind and personable and a great representation of your company! Thank you all for helping me pick out the right vehicle for me!

Okay, so I don't know much about dealerships and how things really work. I always assume the salesperson is always honest and helpful. My wife and I went to echopark New Braunfels and got through the process of trading in our car fairly quickly, unfortunately it was after 7pm so it was getting late. After our test drive they told us we would have to wait until the next day to get approval from the bank. We gave them both our information and proof of income, we settled on our trade in offer, the next day comes and we're waiting to hear back from a representative and was transferred to the San Antonio store. The night before they had ran my credit and the next day when I called they wanted proof AGAIN and ran my credit once again. Told me it was good so we come in and no one has our application saved, we give them proof of income AGAIN and FYI I'm the co signer my wife is the one signing the car, we tell them this the day before and wasted all that time just for them to tell us that I(cosigner) was approved because my credit was better and couldn't leave with the car cause I have no valid driver's license SMH. SO INCONVINIENT.

Very easy, no haggle pricing. Jordan was very helpful and courteous. Was given a more than fair trade amount and compared to traditional dealership experiences, I would recommend EchoPark everytime. good job!

Very professional and explained everything. Quick buying experienece all done in 2.5hrs with the same representative. Awesome vehicle and awesome service.

The complete service was great from beginning to end. I would highly recommend to everyone looking buy a car to give them a try. Our sales person was Peter Molina but their whole team made us feel comfortable and safe especially with this pandemic. We were very happy all in all.

Wish I could give them ZERO stars! This place is awful. They do not accept ANY outside loans, lenders none of the sort. Everything must be done in house regardless. They say it's due to back pay from the "outside" lenders taking 30-45 days to pay them back. IF they are worried about that "guaranteed" money as in money in the bank then they are in the wrong business. COMPLETE AND TOTAL LETDOWN

Go see Cliff in New Braunfels for no-hassle car buying! We are confident in our purchase and highly recommend Cliff’s style of customer service.

Echo Park Automotive gave me an awesome car buying experience. The staff was polite and attentive despite the number of customers and Cliff McGuire was great to work with. He was transparent and got everything done surprisingly quickly, even with all the sanitizing for Covid prevention. It was an all around good experience and I would highly recommend Echo Park Automotive for anyone looking for a used car.

The car buying experience at Echopark was great. I felt comfortable and confident with the sales person, Daron. The selection of cars was great too. The only downfall was the car sell quickly! I had two potential deals slip out right from underneath me. My advice would be if you see something you’re interested contact them ASAP!

We felt very well taken care of and not taken advantage of. Unlike your typical car dealership, this was a hassle free, much quicker, honest and professional place I’ve ever experienced in buying a vehicle. We couldn’t be any happier with the purchase of our new family vehicle at EchoPark!

The car buying experience at Echopark was great. I felt comfortable and confident with the sales person, Daron. The selection of cars was great too. The only downfall was the car sell quickly! I had two potential deals slip out right from underneath me. My advice would be if you see something you?re interested contact them ASAP!

This car buying experience at Echo Park was the best experience I've ever had. Sabrina Preiss was so helpful and her assistant was there to assist as well. All of the staff that we encountered were very professional. I highly recommend Echo Park for your next car buying experience. Thank you.

My husband and I recently purchased a 2017 GMC Acadia Denali from EchoPark. The vehicle was located at the dealership in San Antonio, but they transferred it to the dealership in New Braunfels which is closer to where I live. The vehicle was competitively priced and in great shape. Because we were driving almost an hour to see the vehicle I asked to have it looked over for dents and significant damage. The sales team did look over the vehicle for me and assured me the car was in great condition. The vehicle was as promised. The transaction was quick and easy and I like the “no haggle” price. The only down side is that you can’t contact the dealership directly and MUST go through a call Centre. I found that kind of annoying, but it did all work out and our sales lady Sophia was great! I would definitely recommend if you want to do all the research yourself and then just go and pick up a car!!

Applied for pre-approval online and received follow up call the next day from Richard. He was very helpful and easy to work with. He found us the best auto loan interest rate. The vehicle we were interested was placed on hold. We spent about 1 hour or less at the dealership completing paperwork and we drove off the lot with it that same day. Quick, easy, and painless.

Jordan was amazing! I have been to other places where they are quite pushy, but Jordan listened and understood our needs. He really helped us get the perfect car.

We bought a beautiful 2019 Dodge Ram truck. It’s exactly what we wanted and the price was very reasonable. Sabrina, our sales representative, went above and beyond and stayed late to help us complete the sale quickly. She had a easy-going personality and felt like a friend. Our son bought from Echo park two years ago and had a good first experience. We will definitely return to say hi and as customers!

We enjoyed our entire experience at EchoPark in New Braunfels, TX! Our salesman, “Woody”, and all the staff are top notch and easy to work with from beginning to end! If you are in the market for a lightly used vehicle at a great price , I highly recommend you check them out, and do yourself a favor and ask for “Woody!”

We enjoyed our entire experience at EchoPark in New Braunfels, TX! Our salesman, “Woody”, and all the staff are top notch and easy to work with from beginning to end! If you are in the market for a lightly used vehicle at a great price , I highly recommend you check them out, and do yourself a favor and ask for “Woody!”

Went in not really intending on buying a vehicle in that moment. Just had questions and wanted to see what they had. Well.. I left with a 2019 Grand Cherokee Limited. Lol They were never pushy! The guy was awesome there.. don’t remember his name and got me more than what I could have asked for. This place is awesome!! I would recommend 100% this place over any other big dealership. Everywhere else try’s to highway rob you. I would say, it is a first come first serve basis with these vehicles. If you want it, you better jump on it or someone else will.

Manny was so helpful and knowledgeable at the New Braunfels location!!!

I want to sincerely thank Sabrina for making buying a car during a pandemic a simple, safe and painless process. I found a car I liked online. She was so kind and sent me a video of the vehicle right away. She then helped me navigate financing options and worked with me to make sure my credit didn’t take a bunch of hard pulls because I already had a pre-approval. Sabrina and everyone at the dealership were quick and efficient in getting my trade in appraisal completed remotely with pictures. We handled everything online so that when I arrived all I had to do was test drive and sign. The dealership has seating areas separated with partitions and is constantly cleaning after people leave an area. They also had sanitizer everywhere for customer use. The whole experience was great and I highly recommend them.

The BEST car buying experience I have had! In the dealership and out in 3 hours.....instead of all day! Eric and Cody were great and we love our jeep! Highly recommend!

Overall a great experience. one thing that did bother me - the addition of the extended warranty after I expressed, in my position in sales there’s no point in adding it, and yet when the financing details came out it was added in. I know this is a money maker for you guys but when a customer says I’m not going to need it don’t try and sneak it in. when I saw my car payment knowing the neighborhood it should be in it took my breath away, and I had to ask and yes it was added in. That’s fine I’ve been screwed before and that’s why I’m hyper vigilant now but an unknowing customer might not catch it and honestly that’s shady business. I’m in sales so I know. straight commission sales. I didn’t catch it at first the last car I bought but I had to go back two days later to have them remove it. Be genuine and sincere some people may need it some people may not but don’t force/ sneak the issue or at least quit talking so fast so that they know what they’re getting. it doesnt do the car business justice. again I’ve been in sales for the last 20 years myself straight commission so I think I know a little bit about how to make abd maintain business

Excellent service and great quality of vehicles.Very patient with questions and excellent follow up with all steps of the purchasing process.

I had the exact make, model, year even the color of I wanted for my next car. I narrowed it down to two different ones at two different dealerships, one happened to be EchoPark New Braunfels. We tried them out first since they were local. We did not regret it! Sabrina Preiss helped us; she was honest, knowledgeable & not pushy whatsoever. We actually ended up leaving to try out the other place & she was ok with that but we ended up coming right back! The process was quick, not painful & we even had our two youngest kiddos with us. When we are in the market for our next car we will definitely return to EchoPark New Braunfels! :)

I don’t like traditional dealerships, but I also want to be able to go to a building, talk to a person, and sit in the car I want before making up my mind. Echo Park is in that sweet spot: namely, none of the annoyances of the outdated model of car buying and all of the ways that modern-day car buying is geared toward helping the customer. My salesperson, Gabe, was friendly, professional, knowledgeable, and helpful throughout the process. And the process itself was smooth and respectful of my time. I got exactly the car I wanted for a good price, and I got more for my trade-in than I was expecting. Because I'm a naturally suspicious person, I kept waiting for there to be a catch, but there never was. Simply put, it was a great experience from beginning to end. I highly recommend Echo Park, and I would definitely use them again in the future.

CUSTOMER SERVICE AT ITS FINEST!!!! I purchased my vehicle in Nov of 19 and experienced a MINOR mechanical issue. They immediately rectified the problem and was on my way. Six months later, the same issue occurred on the opposing side. Although I was five months out of the warranty, the staff at Echo Park NBTX (Carlos) welcomed me back and again fixed the problem without any questions. This is the type of service that will keep me coming back to Echo Park in the future!! Amazing staff, always courteous, professional and willing to help!! HIGHLY RECOMMENDED!!!

I recently purchased a Challenger from the Echo Park location in New Braunfels, Texas. The prices are unbeatable. It was the easiest car buying experience I have ever been through. My salesman Sabrina was awesome! She was not high pressure whatsoever. She was friendly, honest and accommodating. I will for sure come back for my next car purchase and I would highly recommend Echo Park If your in the market for a used car.

Echo Park New Braunfels is the place to purchase a vehicle! It was The Bomb.Com, Quick and painless car buying NO BS! (Peter Molina) was our sales man. A professional to say the least, outstanding and informative. Paper work and communication with the bank was a breeze! I’m thankful for the help and Professionalism of Echo Park New Braunfels. They’ve earned a lifetime customer!

Very professional and excellent service. Cody Chapman was a pleasure to work with.

I enjoyed my car purchasing experience @ EchoPark in New Braunfels! It was fun, simple , and stress free . Cliff and Isaac were extremely helpful throughout the whole process . Thanks!!

When we were looking for a car we ended up at echo park New Braunfels. We started off a little bumpy with a couple things. Once these errors were made aware of to staff, they were fixed with such grace. They took complete ownership and handled and fix EVERYTHING and then some. Carlos was the most positive, friendly, and honest person we had the pleasure to work with. So happy with my car and such great pricing. When a company can make their mistakes right and go the extra mile it says more than just getting it right every time. 100% recommend to anyone!!

Our sales person was excellent..Daron was very professional and provided us with excellent service .. I recommend Daron if you are in the market.

Woody made it an extremely easy process didn't expect it to be so not stressful thank you so much. Awesome pace

Overall, I enjoyed the car buying experience at Echo Park. Jordan was very courteous and accommodating knowing we were driving in from a little over 100 miles away.

Awesome place great staff, especially Woody he made my experience completely easy thank you again

Manny helped my husband and I at EchoPark. We had a great experience. The process was very simple and left with a car within a couple hours. The atmosphere and people are very different from a usual dealership. Manny was extremely helpful and my husband and I didn't feel any pressure from any of the staff. We were able to pick out cars that we were interested in and test drive just myself and husband. Very relaxed and stress free!!!! Absolutely recommend

I highly recommend EchoPark .Fast service,friendly helpful staff ,some really nice, dependable car's at fair price's.And a BIG Thank you to Nick & Gabe for all your help..You guy's are awesome..

Great experience. Very friendly and professional.

3rd car our family has bought from echo park in New Braunfels. Went in to get an appraisal ended up leaving in the Jeep we were looking for. We worked with Nick and Gabe. Super friendly and helpful. Made the experience a lot easier than pushy salesman trying everything they can to get u in a vehicle ur not really interested in. Haven’t meet anyone there that wasn’t extremely friendly. Thanks again!!

Sergey was fantastic! He gave me a really good price for my car and was a true gentleman!

Scheduled an appointment on a Thurday to check out a car 4pm, because I live 45 min away from this location, I arrived for the appointment at the scheduled time 4pm. The parking lot wasn't very full, and there weren't many customers visible to me. The greeter told the car is almost ready and just needs to be sanitized which takes 10 min. He then left the lobby area. At 4:25 pm, now 25 minutes later, the car was still not ready and the employee still gone, so I left. I was then called on my cell phone at 4:45 pm and told the car is now ready for viewing if I am still on the property? I said No," I left, your 10min window expired 35 min ago." I emailed Mollie Perry Guest Experience Manager who replied via email asking me to contact her to share my experience. I called the number listed, the off property operator who takes the calls, paged Ms Perry, and I was put on hold. I was then told by the Operator that Ms Perry needs to know what "Company I am with", I said I am not with a company, we had previous email communication. I was then told Ms Mollie Perry does not accept phone calls from individuals she doesn't know nor will she talk to me unless I provide the name of the "Company I work for"? I sent Ms. Mollie Perry Guest Experience Manager an additional follow up email which she did not reply too. Customer Service is obviously not there strength. I was a potential buyer.

I had a great experience purchasing my vehicle. I worked with the salesman Peter Molina did a wonderful job! I was able to get the payment and car I wanted. It only took 2 hours to finalize my purchase. I would definitely visit Echo Park in the future 😊

Felt like the Finance guy failed a few times, did not run my credit correctly.

Simply put this was by far out of 22 years of buying cars, the simplest and most straight forward process I've ever witnessed. I've purchased cars from some really big dealers and these guys put them to shame. My 18 years old was able to finance a vehicle with a competitive rate, all on her own. Darren took care of her and then a week later, he took care of her older sister by helping her into a car. My 2020 graduate was grinning ear to ear and said she didn't feel intimidated throughout any of the process....10 🌟 s fellas

My visits was very easy going and positive. Eric was very helpful and informative. Cody was also there to help. Grateful that I had them with this car buying experience.

Best car purchase experience. 2hrs to get my new expedition....at 9pm!

Great service. Special thanks to Jordan for going above and beyond.

Edit....Very pleasant people, clean, was disappointed that I wasn’t able to get the vehicle I wanted.

Very nice employees. Facility was very nice & clean. The prices are very reasonable or better than others. I just wish we could have used one of our own finance companies. You have to use one of theirs & the interest rate wasn't as good. Overall great experience & i would buy another vehicle from them.

They don’t refund gap insurance when you sell/trade your car.

Cancelled my extended warranty and gap when I traded my vehicle in, they never refunded the gap. I’ll call they never pick up at guest loyalty, then when they do finally answer, they say the same “we will follow up with corporate and call you back”, which they never do.

Great experience and put a lot of effort into helping us take the care home that day!!

2 different occasions, we attempted to purchase a vehicle from them, called to confirm it was available, it was, then by the time we got there, they were selling it to someone else. The manager said if we call in, and start the purchase, they can put it on hold for us. We did that for a different vehicle, then 2 hours later they called us back to let us knot that they sold it to someone else.

I loved every minute of this place, it was so painless! Test drove a Jeep Compass and fell in love with it. Daron made the whole process so easy and I got to bring home my dream car.

I was referred by my mother-in-law to come here. She told me about her experience and how great they were. This was first time buying a car from dealership. I did my research and was prepared to shift salesman for trying to upscale outside my price range. However from time I walked through doors, I was welcomed by "Big Cliff" McGuire. His personality took over the room! He was absolutely awesome. I had was open to looking at other vehicles as well. I broke down how certain features added value to vehicle. I did not feel pressured at all. It was more like I had a new friend that knew a lot about cars. Long story short...I bought the same model that I originally came to see but was 3 years older, less mileage, more features and only $500 more. I highly recommend coming here. The vehicles are certified and free CarFax report. They even provide gloves and masks. Excellent service! I'm sure everyone is great but ask for "Big Cliff", tell I sent you preferred you!

Easy, fast process. Great Car! Would buy from them again.

Sabrina made the whole car buying process so easy, the Echo Park experience was very different from any other car buying experience I have ever had and I don’t I will buy a car from any other place again. Sabrina has earned my life long business.

Woody, Cliff and Richard were very accommodating and supportive. The process was non-aggressive and free of pressure. Best car buying experience ever!!! Definitely recommend to friends and family.

Woody, Cliff and Richard were very accommodating and supportive. The process was non-aggressive and free of pressure. Best car buying experience ever!!! Definitely recommend to friends and family.

I was a little skeptical coming to Echo Park, but they made this experience great for me!

Sabrina at EchoPark was awesome! We could tell from the start that she wanted to get us the best deal, period! She wasn’t about any games or trying to earn her commission. She truly cared and we were in and out within a couple of hours with a great, nearly brand new, car!

Cliff was an awesome salesman! He was very polite and down to earth. He understood I came there for three specific reasons and did not push any other type of car on me. I walked in and told him what I wanted and allowed me to explore on my own. Now granite they don't work on commission but he wanted to make sure I got the best deal and helped me out as much as possible.

This place is absolutely fantastic. They have a ton of quality vehicles available for you to test drive with very little hassle. EchoPark provides you with a very transparent and streamlined process of shopping/purchasing a vehicle. You can't go wrong giving this place a shot. When you get there, be sure to ask for Sabrina Preiss. She is concise, knowledgeable, and good humored. She will make your experience an enjoyable one.

My wife and I bought our last two cars here. Wonderful experience. Sales people are helpful and not pushy. I felt no pressure to buy a car. I went in with the idea that I was getting one type of car then Manny recommended I try a couple others, even with a lower price tag. Ended up getting a car I didn't even have the intention of test driving that day.

Sabrina was very helpful and caring during our entire experience. We have bought many cars in the past and she is hands down one of the best salesmen we have had! Thanks for everything Sabrina! We will be headed back there for our next car purchase.

We had a great experience at the dealership. Everyone we talked to was very helpful and had a smile on their face! We will be back for our next car purchase!

Sabrina Preiss is an amazing asset to echo park we haven't ever purchased a car this way before but it was very easy , her and her manager were amazing from the time we walked in the door. We will buy from her and echo park again.. thank you for everything

so far so good, picked up the Jeep. They were very nice and accommodating. My kid is on the spectrum and I just did not want to deal with transition issues and virus issues. They came out to my car and I did everything from my vehicle. It seems to be a good deal and I bought it slight below blue book. Gave me a 90 day warranty and 3000 miles. I am happy. Only thing - they need to RE clean the vehicle and it smelled like dog - BUT they will be setting me up in couple days to get it re cleaned. It should of been done before I came, but otherwise so far so good.

This place is so great! I got a good amount for my trade-in. Sabrina is awesome! ABSOLUTELY NO PRESSURE TO BUY!! I was there just under 3 hours and drove off in what I wanted. THANK YOU ECHOPARK NEW BRAUNFELS!

I love this place! Everyone was so friendly and helpful. There was absolutely no pressure to buy.

I went in initially a bit skeptical, but I was pleasantly surprised shortly there after when they treated me very fairly on the trade value. The no-negotiation pricing made it easy after that. My expectations were exceeded and I would gladly purchase there again.

When we walked through the door there was peter greeting us! He explained he usually would shake our hand but of course he was following the CDC protocols. He showed us vehicles similar to what we were looking for. He was very nice and very informative. When we wanted to test drive a vehicle, they actually disinfected the car unlike other dealership I have gone to. What I liked about EchoPark is everything is up front and in the open, not like a regular dealership. I really liked the buying process for my Chevy equinox. Very happy with my purchase and purchasing experience. I recommend Peter and EchoPark to my parents and they will be there Tuesday to look at vehicles. Point is... I recommend 100%!!

Thanks Manny for your help! Love my Mustang Gt 😁

Purchase my sons graduation car from Echo Park. They were fast, easy, courteous, and just all-around amazing to work with. If you were looking for a car I highly recommend going to Echo Park

Went there looking for a first car for my 16 year old son. When we got there Manny immediately knew who we were and had the car we were interested in waiting right in front. He was very professional, low-stress and no high-pressure sales attitude which was a huge relief. He then showed us comparable cars without trying to talk me into a more expensive car. Loved the whole experience and we walked away with a beautiful, VERY reasonably priced car. Afterwards, the manager came by to chat and make sure we were happy - and we were! Thanks Manny!

*BUYERS BEWARE* when I asked if I could take the car for a third party inspection, the answer was no because of liability.. okay. I then asked for the”190 point inspection” in which time I received an email stating they were unable to produce that proof of inspection. I then spoke with the “manager” who acted like I was crazy for asking for proof of inspection. THEN he questioned me and asked very rudely if I had been approved for the loan. I answered, that I was paying cash. He assured me that o would receive a call back on how to resolve this. Still waiting. Would you pay $14,153.00 in cash without inspection proof?

Fast, friendly, and very helpful

Jared was awesome. Buying process was smooth. Drove all over Texas to finally land here. Glad I did.

*BUYERS BEWARE* when I asked if I could take the car for a third party inspection, the answer was no because of liability.. okay. I then asked for the”190 point inspection” in which time I received an email stating they were unable to produce that proof of inspection. I then spoke with the “manager” who acted like I was crazy for asking for proof of inspection. THEN he questioned me and asked very rudely if I had been approved for the loan. I answered, that I was paying cash. He assured me that o would receive a call back on how to resolve this. Still waiting. Would you pay $14,153.00 in cash without inspection proof?

During this COVID time, we received a notification for an Acura MDX--2017 model from Cargurus. I have been looking for this car for awhile now, but wasn't crazy about the idea of test driving a car in SA or Austin traffic. Finding THE car here in NB was great. Gabriel was very helpful. The only "downside" would be that I expected the car to be super detailed. There were some careless paint touch ups and dull chrome. Definitely the retailers could have done better work. But overall, I 'm glad my search is over.

The team at EchoPark is amazing! They make the car buying experience amazing!! Cliff is amazing and went above & beyond to make sure I was super happy with my car!! I couldn’t thank the EchoPark team enough for this car buying experience!

Brian and Ricky both went the extra mile to help me get the perfect car! And they were both so patient with me as I tried to decide which one I wanted lol I highly recommend going there they make everything simple and quick. I am so happy with the car I got :)

Very easy to get in and out. We came in for a car that sold right before we arrived and talked with Sabrina at the New Braunfels location about other options. We came back a week later after seeing another great deal and went strait to her and bought it that day. Easy going business and I love the set fair prices to avoid the uncomfortable negotiation part. Great experience

Cliff and the rest of the team took great care of us! I would highly recommend checking them out when looking for your next car.

They worked with me as an out-of-state buyer and they were thorough, communicative, and responsive. Working with Gabe was a joy because he never ignored my many questions/concerns I had as a buyer 1000 miles away (even on his day off). He did every task I asked of him, such as texting pics of EVERYTHING and getting specific information about the vehicle ready for me. I ended up successfully driving home the EXACT car I wanted because Echopark handled everything exceptionally. If you want the absolute best service, be sure to ask for GABE!

My wife and I found Echo Park to have a good selection of late model, low mileage vehicles. We found the buying process to be quick and simple without any smoke and mirrors. Don't buy you new vehicle without checking out Echo Park first!

My first experience buying a used car and I am very pleased. After much research, I kept finding many “great deal” and clean car fax reports here at EchoPark. I had two cars from their user friendly website already picked out when I arrived. Our salesman, Gabe, was quick to get both cars up front, sanitized (covid precaution), and ready for us to test drive. My first impression of the car was that it looked brand new! The car inside and out was in great condition. I was handed the keys and off for a test drive. The car buying process was easy. They sent out to several banks and came back with the lowest interest rate. The rate was slightly higher than I had anticipated but I only had past experience with new car interest rates and have plans for early payoff. What I found was the interest rate was the same for 3 years as it was for 5, allowing for lower monthly payments to fit different budgets. The price of the car is the same whether you pay cash or choose to finance. EchoPark only sells vehicles less than 8 years old and under 80,000 miles so the car I bought is still covered under the manufacturer warranty for some time. They also offered an additional 5yr/75,000 mile warranty through Ally, gap insurance and an affordable exterior/interior cosmetic warranty to choose from. I was pleased with the price of the car and the total lined up closely with my predicted out the door cost. All the staff were welcoming and friendly and I had multiple staff check in with me throughout my time there. Last but not least, I had no way to bring the new vehicle home with me since I didn’t have another driver available to drive my current vehicle home. I thought I would have to make the 97 mile trip back another day when I had a second driver available. I was so appreciative of Gabe for offering to meet me half way the next day to get my new car. I love my new commuter car and I feel great about my first used car buying experience. I most definitely recommend EchoPark New Braunfels and will keep them in mind for any future vehicle needs.

My wife and I found Echo Park to have a good selection of late model, low mileage vehicles. Their prices are significantly higher than other dealers. We also found the buying experience to be quick and straight forward with no smoke and mirrors. Don't make a vehicle purchase without visiting Echo Park First!

Did not spend hours there filling out paperwork. Did everything online and once approved, went to sign and picked up my vehicle!

Great customer service and prices

Great experience.. cheap and friendly . Don’t push you into buy something really want to help you get what you want .. ask for Clifford he’s awesome

Jordan helped me get into a 2018 Tundra (New Brunsfild Location). The whole process was a breeze, the dealership was clean and modern. I would recommend to friends and family.

I highly recommend EchoPark in New Braunfels. This was a pleasant experience from beginning to end. Jordan was prompt, professional and polite.

What an amazing car buying experience! Went in with a specific vehicle in mind and was able to drive it off the lot within hours. Cliff helped us out every step of the way. Definitely would recommend. Super easy and super friendly.

Woody made the buying experience extremely easy!!

Laid back experience. I randomly walked in (with no car in mind) and made MY OWN choice of vehicle, without the pushy salesman aura around. Whole transaction under 2hrs. 10/10 would buy again. CHECK THEM OUT 😁

Buying a vehicle has never been so easy. The crew at Echo Park were knowledgeable and friendly. The overall process while not quick was efficient. Woody, my guide, happily answered every question I had – even the odd ones. I will happily return if in the market for another vehicle in the future and refer friends and family. Thanks for such a great experience.

Buying a vehicle has never been so easy. The crew at Echo Park were knowledgeable and friendly. The overall process while not quick was efficient. Woody, my guide, happily answered every question I had ? even the odd ones. I will happily return if in the market for another vehicle in the future and refer friends and family. Thanks for such a great experience.

Came to Echo park and was blown away by the service. Excellent from start to finish. I was especially impressed by the personalized and exceptional service from Cliff, who helped us through the whole process. Attn Management: Cliff deserves a raise!! He was attentive, answered all of my questions, and helped me get a car I was truly excited about.

The employees were very friendly. The dealership had a very laid back atmosphere but still took great precaution with the current situation. Everyone wore masks, visits were by appointment, and I felt comfortable. I did not feel pressured to buy, and I left with the vehicle I had been looking at for a while, at a price that worked for me.

Sabrina was wonderful with my son and explained everything to him as a brand new car buyer. This was by far the best car buying experience I have had in my 50 years.

Had an amazing car buying experience today. Thank you Jordan for being professional , informative, and serviceable. I also appreciate the staff that made going in comfortable in these worrisome times. I highly recommend giving them a visit if you are looking for vehicle. I am a happy owner. 😊

Got into my first brand new car in less than 2 hours! Was able to test drive two cars and look at them as long as I wanted. Gabe was very kind and helpful in getting me exactly what I wanted and needed. Will definitely recommend anyone who needs a car to come here first.

Gabe was awesome and helped get me the truck we wanted at the payment we needed. He was patient and such a pleasure to work with. Thanks to everyone today making my 3rd purchase from echo awesome.

Working with Sabrina Preiss to purchase the surprise graduation gift for our daughter was a truly enjoyable experience. She helped make the surprise even more special by being sure to have nice big red bow on the vehicle. We had hoped to surprise our daughter on her actual graduation day at our home but due to COVID-19 the plans had to change and Sabrina made sure we were able to make the surprise a memorable one! She made the purchase and all the paper work a breeze!! She even made sure we had a full-tank of gas! She was truly a pleasure to work with and the whole process was seamless! Thanks EchoPark and especially thank you to Sabrina!! YOU ROCK!!

Buying my Highlander from Echo Park New Braunfels was by far one of my easiest car buying experiences ever. Everything was done over the phone and the price was fair. I literally test drove it, signed the papers and I was driving away in my new car in less than an hour. Sabrina was awesome and everyone there was very nice and helpful. I will definitely be strongly considering them next time I’m in the market for a vehicle.

Buying my Highlander from Echo Park New Braunfels was by far one of my easiest car buying experiences ever. Everything was done over the phone and the price was fair. I literally test drove it, signed the papers and I was driving away in my new car in less than an hour. Sabrina was awesome and everyone there was very nice and helpful. I will definitely be strongly considering them next time I’m in the market for a vehicle.

When I bought my 25k used car, I was promised a Free Car wash for the life of it..Nice perk Right ? Well it never works, and I call and receive bad info Drive 15 miles and it’s broke..My car is nice but dirty They say they return calls within 4 hrs. They don’t consider that when u buy...

My experience at EchoPark was the best! I showed up as a walk-in and was immediately greeted and offered assistance. Peter Molina took time to explain the dealership and how they operate. As I went in with a certain car in mind, Peter showed me their inventory and didn’t try to persuade me to look at others. I was given the comparable trade-in value for my clunker. I never felt pressure and all of the staff was courteous, knowledgeable and professional. Even though I bought during the pandemic, all employees upheld strict guidelines to maintain distancing and infection control in both the dealership and vehicles. I’ve already recommended them to family and friends!

Had a great experience, friendly no hasels and quick.

I worked with Peter and have a really great experience. Process was relatively quick and they gave me a great deal.

Worked with Peter in New Braunfels and had a great shopping experience. Relatively quick and easy process.

Process went well.

Peter Molina did an outstanding job in assisting me on my recent purchase. Very professional !!

We purchased a vehicle here in Jan 2020 and are very happy with the vehicle itself. My issues is with they financing policies. They will not allow outside financing even though they're rates are awful. We financed the vehicle through them and then refinanced to our credit union. Fast forward 3 months and I'm going to refinance my house and see 6 hard credit inquires on my report from the dealership. Plus one from my credit to refinance means 7 new inquires which is incredibly frustrating! Would not recommend because of the financing, pay cash or go somewhere else!

Everyone is super friendly here. They took great care of us! Would definitely recommend. Can’t beat their prices 😊

I have been browsing on line for a Lexus RX350 for about 2 weeks. My wife finally found one that appealed to her and I put my contact information down. I was emailed the following day by David Delgado after exchanging a couple of messages I headed to the dealership with my wife 5PM. We were met by two sales persons and within 5 minutes Jordan had me so infuriated that I was ready to walk out. We all settled down aired out differences and proceeded to do our test drive. My wife loved the car and I decided to get it for her. I filled out the paperwork put $1000 down so I could get a cashier's check the following day since it was already after hours. Jordan handed me his business card and asked if I could stay in contact with him the following day so they could have the Lexus ready. I telephoned him 3 times that morning without getting an answer and left him messages in his mailbox. I showed up at Echo Park Automotive met with a sales person that was there and the car was brought around. The interior of the car was dusty where nothing was done to it. You could see that it had been run through a carwash because the exterior was clean. They had promised a sticker for free carwashes at the dealership but it wasn't installed I had to remind them. It wasn't till I got home that I realized that they had just given me a brand new luxury car with less than half a tank of gas. These guys are CHEAP. DON'T DO BUSINESS THERE. I have bought a lot of cars in my 58 years and this experience was by far THE WORST EVER. I wish I would have read some reviews before giving them my business. TAKE HEED! DONT DO IT!!! YOU WILL REGRET IT LIKE I IMMEDIATELY DID. STUPID ME!!!!

NEVER BUYING A CAR FROM HERE AGAIN!!! The worse experience I’ve ever had buying a car. They did my paperwork 3 times because they added warranties and add-one without even asking me or confirming with me. These people are really rude too and treated me like I was stupid and was giving me false information. The price may be cheap but would rather go to a better place to buy a car. Just spend another $500-$1000 more on your next car and go somewhere else this place isn’t worth it.

Amazing customer service by Sabrina. She will take the upmost care of you! Smooth, seamless and highly recommended. Thank you Sabrina and Echo Park!!!

What's the use oc looking at photos when, prices aren't included gof me to decide on what I can afford

Great service. We worked with Cliff on buying a Tacoma. He was knowledgeable and was able to work with me with financing options. He was very polite throughout the entire process and was not pushy. This was a very welcome change to the other dealers we recently visited, we never felt like he was trying to push the truck on us or hide anything from us. Overall great experience throughout, we will be returning soon for our next car purchase.

Sabrina was very helpful and was always available to answer my questions. The price was right and I was able to easily purchase the car I wanted. The process was quick and we were in and out in under an hour.

Found us exactly what we were looking for with a great price and great financing.

Good deal on the car and easy transaction, but be careful. They went over GAP protection like it is included, never ask you if you want it and then sneak the $566 charge on your bill without asking.

Great customer service from my salesman Cliff! I had a TPMS sensor go out within 5min of leaving. I took it back and they ordered the part and scheduled me to go back in to replace it a few days later, I had no problem with this. Reason for the 4 stars is that I drove 2 hours(there and back) it would've been nice if they filled up my tank for the inconvenience.

Thank you, Gabe, for your help. You were very patient with us while explaining how EchoPark works. The ‘no haggling’ was new to us! It is a nice way to do business. The price was very reasonable and we are pleased with the vehicle.

Cliff are sale dealer help us fast ! And so easy help me and my family get the right ride we needed for the road pull the vehicle out even as it was rain very hard worker when you go to echo park ask for CLIFF !

I just bought a 2017 Ford F-150 from y'all and am incredibly impressed by the service and speed of the entire process. My salesman was Cliff, here at the New Braunfels location and he did an excellent job assisting me in any needs I had. I arrived at noon and test drove the truck, got my trade-in truck appraised, filled out the credit applications, completed all the paperwork, and drove off in my new truck in less than 3 hours! Great experience and I definitely recommend this dealership -- and Cliff -- to anyone interested in buying a car or truck from here. My sister bought a 2016 Lexus from another location as well- their prices and quality of service and vehicles cannot be beat! Thanks y'all!

We had a fantastic experience and will certainly be back the next time we purchase a car. We live a few hours away and got in later than expected, but Sabrina was still willing to help us and did not make us feel like a burden at all! She really made the experience. She was so kind, helpful, knowledgeable, and enthusiastic. Thank you!

Daron was super helpful & helped us get everything done as fast as possible! He answered all our questions & made sure we were happy with our purchase. Would definitely recommend EchoPark in the future!

I was expecting a "Carmax" experience and got sooo much more! Much better! Great Selection of vehicles that are in great shape! Everyone there is so nice and helpful. I had never heard of this place before and we were impressed!

EchoPark was very unprofessional and rude. They don’t even deserve one star! The only helpful employees there were Sabrina and one other lady who helped us finish our paperwork. When we were shown the car, Jordan one of the sales representatives, was uninterested and extremely unhelpful. He wasn’t knowledgeable on the car besides knowing how to turn the car on and off. When we came back to sign the paperwork, we worked with Peter who was extremely RUDE and very ignorant. If you are looking for a car, DONT SHOP HERE! If you do, ask for Sabrina and she will take care of you. Everyone else there is I’ll-mannered, audacious, ignorant and down right disrespectful. I advise to shop for a car anywhere else but here!

We just bought our 2nd vehicle from Echo Park! Both times, the experience was so quick and smooth. I recommend many people to Echo Park when car shopping. Everything from the website to the people inside the center are so easy to to work with. We just bought a Jeep Grand Cherokee that we had already identified. Cliff McGuire pulled the car around for us, gave us a great overview of the vehicle and then we closed the deal! Cliff didn't sell us, but instead educated us on the vehicle and did a great job. All in all, another amazing experience from Echo Park! Thanks! Bret Royal

My car is in the shop and I needed a vehicle to drive while my car is in the shop. I stopped by Echo park, my little sister loves this place. I walked in, completed a credit check, they picked out the perfect car and my credit score got me approved!! I love my car, hands free, great gas mileage, plenty of space, a great buy.

Sabrina Preiss was extremely patient and helpful throughout the entire buying process. We test drove a few vehicles, talked about financing options, prepared the final paperwork via phone and online, and showed up with trade in and to sign docs. Sabrina offered a very professional and pleasant experience for my wife and I.

Sabrina Preiss was extremely patient and helpful throughout the entire buying process. We test drove a few vehicles, talked about financing options, prepared the final paperwork via phone and online, and showed up with trade in and to sign docs. Sabrina offered a very professional and pleasant experience for my wife and I.

This place is okay. They're flexible with payments and trying to get the numbers to match. Beware they will run your credit multiple times if you don't get an approval on the first time.

Came for a car, walked out with a car, Peter Molina was great and easy to talk to

Cliff was just amazing helping us and was extremely proficient. We were in and out with our new car in no time! Will definitely come back and see him for any other needs.

The car buying experience was honestly pretty good but yall really just sold me a car with an empty gas tank? Edit: Thank you for making it right and sending me a gift card. To expand upon my review to further explain why it wasnt a 5 star experience: I felt a little rushed when completing paperwork, and my salesman Eric wasnt entirely clear with me on where the total charges were coming from individually. I was clearly having a long and exhausting day and the hodgepodge of information and large stack of paperwork was daunting and impossible to fully review without spending an additional couple hours there with no dinner. I also would have appreciated some snacks being available given the inherent length of the car buying process and a quick walk through of my cars features would have been nice instead of being handed the keys and saying goodbye. All that said, it was a less stressful experience than a traditional dealership and they did go out of their way a couple times to help when I needed it. The folks were friendly and the setup, while it felt a bit too much lile an AT&T store, waa comfortable, with an area for kids to stay occupied. The pricing is also affordable and I really like not having to be accosted by a pricey dealership service department.

after searching for a car for weeks. Cliff made my experience so easy. He was very patient and helpful. I would recommend echo park to anybody. see Clifford McGuire he's awesome.

Such a wonderful and easy car buying experience, the vehicle was one I had been looking for for a while. When we showed up, it looked exactly like it’s pictures, no surprises! Sabrina Preiss dealt with my hectic schedule to make sure I got the car that I wanted. She was incredibly personable and helpful and genuinely seemed interested in helping me succeed! She found the best financing for me and best of all, the EchoPark system insures that my vehicle and I will be well taken care of for the next five years with warranties that cover just about every mishap. All the staff was very friendly and patient. Everyone around us seemed to be in good spirits and jovial. My mom went with me to buy my car and enjoyed the experience so much she wants to buy her next car from EchoPark as well. Would gladly do the entire process all over again!

Feb 29,2020-went toEcho Park in NewBraunfels-Nissan Sentra w/dent and appearance coverage-found I didn’t need coverage.March2 went back talked w/Mr.Harris.store manager tells me very bluntly No cancellation policy.Went to back room to consult with finances , then tells me only dent policy could be credited.Had no explanation for appearance policy refusal .Left dealership very disappointed..Later Ms. Stephanie from finance calls to come in , sign paperwork and told me both dent and appearance coverage would be credited to my pri pal on my auto loan.It remains to be done .phone calls not returned to me.Please someone in Power listen and honor your policy.Disheartening experience

CLIFF at EchoPark at New Braunfels made all of my dreams come true! First of all, I came into this experience SCARED TO DEATH of car dealers/dealerships (and rightfully so... we’ve all heard the horror stories). I walked in and immediately felt at home. I got a tour of the floor, complimentary drinks AND pizza (we lucked out and came on pizza Saturday), and was put at ease about the whole process! CLIFF went ABOVE AND BEYOND to make sure I found a vehicle perfectly matched for my style preference, budget, and well-being. I couldn’t have asked for a better first buy or a better guy to help me! I can’t say enough amazing things about EchoPark. :)

Everything went very smooth. Everyone was very helpful. Monique Moreno was awesome!

Fast. I loved how quick I was in and out. Your great prices made the no haggle part not an issue. The financing part was fast however the rates were high and I have an 840 credit score. I will have to refinance which is pain. All that being said I have already sent many customers your way.

Great service. They handled everything in a timely manner and was a great help to us. Made our experience so smooth. Would 100 times recommend

This place is not somewhere you want to go shopping at. The service and costumer service is absolutely garbage/trash/lies. Not somewhere you want to go if you're uneducated.

If I could choose 10 stars I would have. Woody was fantastic! I will be buying all my vehicles from Echo Park and will be telling everyone I know to do the same. Well done, Echo Park!!!!

Carlos lied, gave me the run-around. Still no title and paper plates expired. Terrible experience! Sent me all over county to pickup plates. Tax office said they notified Echo Park it was rejected due to their mistake.

Great customer service and easy to work with! The online options made it very easy to purchase-we we’re in and out in a matter of minutes. The best selection of cars too! Thanks again.

No other way to buy a car! Great experience. Peter Molina was our guide and was amazing. Manager Cody was right there assisting us along the way as well. No hassle. Honest people and very welcoming. Highly recommend this place to all!

Being that this was my first visit and first time buying a vehicle myself, the experience was what you expect and more! I don’t remember the managers name but he was very helpful and friendly! My experience guide Daron E. was beyond exceptional! He helped me with the entire process, trying to make it the best experience I could have. Also helped be get a better rate! Daron E. was excellent and I will definitely be come back again when it’s time!

With a personal history of 13 vehicle purchases, this was by far the very best and the shortest. Vehicle prices are low for high quality vehicles. We are so happy with our purchase and overall it was an exceptional buying experience. The staff was helpful and not pushy and the facilities were comfortable while waiting to complete the transaction. Eric Harris our sales guy felt more like a friend than car salesman. We will be using this dealer in the future for sure.

With a history of 13 vehicle purchases, this was by far the very best and the shortest. Vehicle prices are low for high quality vehicles and. overall we had an exceptional buying experience. Eric Harris our salesman felt more like a friend that a car salesman. The facilities were comfortable while waiting to complete our transaction. We will definitely be using this dealership in the future.

Shout out to Echo Park for running a car dealership the right way! 2 of my sisters needed a vehicle in the last 2 weeks. I recommended Echo Park and both are driving great vehicles for an unbeatable price. Thank you for treating them great and feeding my whole family pizza! I will continue to send anyone looking for a quality car for a great price your way!

Had a great experience, no haggling the whole process was seamless. Sabrina our sales person was excellent. five stars, and two thumbs up

Tienen autos muy buenos a buen precio y la atencion es magnifica, lo recomiendo.

Very different feel at echo park. No pressure, relaxed atmosphere. Easy proces. Very accommodating. Overall best car buying experience I've had.

No fuss car buying. salesman stayed with us throughout the entire process.

Very pleasant experience. Easy to work with. No pressure.

I want to say Thank you to Darian for making outlet car buying of the Lincoln MKZ last night so easy and not stressful. He was very polite and so were the many others that introduce themselves to us. I will recommend Echo Park New Braunfels to many. Thank you for a great experience.

Saw a vehicle i wanted online. The whole buying and trade in process was quick and easy. My sales person Woody was very helpful and got us in and out within about 90 minutes.

If I could give this place zero starts I would! After 4 hours of being there boom.... all of a sodden the bank won't fiance the car -with an excellent credit rating! The dealership wanted us to put down $2000 more before their banks would finance the loan. Bottom line the dealership bought the car for to much and tried to pass that cost onto us. We offered to purchase the car for what it was worth but the General Manager wouldn't even try to make it right! Do NOT waste your time!! Very deceptive practices!

BEWARE! We went to buy a car and they tried to make us pay $2000 even with excellent credit. The banks they use said the car was over-priced and in order to buy it, we would need to pay $2000 to make up the difference for them to loan to us. We said it make no sense that we would have to pay kind of money to buy it. We even spoke to the General Manager of the store and he said there is nothing he could do because the price is set. Good luck to them selling the car if a bank won't do a loan without paying $2000 down to get it. Basically, they bought the car for too much and were trying to pass on that mistake to us. Deceptive practices. Go elsewhere.

The salesman and the manager both were professional. The salesman gave a detailed explanation of their business model.

If I could give this place zero starts I would! After 4 hours of being there boom.... all of a sodden the bank won't fiance the car -with an excellent credit rating! The dealership wanted us to put down $2000 more before their banks would finance the loan. Bottom line the dealership bought the car for to much and tried to pass that cost onto us. We offered to purchase the car for what it was worth but the General Manager wouldn't even try to make it right! Do NOT waste your time!! Very deceptive practices!

great personal service and not pushie. The sales person was excellent and very knowledgeable. Need to be more thorough with pre car inspections. Automatic door window assembly not working on rear passenger side. Had to take to dealer and wait a week to be repaired??

Sabrina Preiss did an excellent job and made the buying process enjoyable.

bought a van from echopark yesterday. The easiest cary buying process in my lifetime. Everyone was nice and no pressure. I would highly recommend this place to anyone. The best part is the pricing is very competitive to blow cars out. They are not going to haggle/negotiate with you so don't bother. Thanks for an easy process .

We recently bought a new vehicle at echo park with the help of Daron Esquivel, and it was an amazing experience. Thanks for your warm, friendly and professional help, Daron! If you are considering buying a car here, I would definitely recommend!

I highly recommend EchoPark. I am an advocate for trying to shop local. However, the deal I received on this truck could not be touched by local dealers. We tried. I purchased my 2019 F150 FX4 for about $5k under bluebook. This deal sounded to good to be true so I was really skeptical. However, after doing all my homework and looking the vehicle over, I pulled the trigger on the deal. My experience with EchoPark was awesome. Most of the deal was done over the phone. No sneaky trickery, no high pressure sales tactics, and for the most part, no back and forth negotiation. Really the only negotiations was the interest rate. While the interest rate was still a little high, I am still pleased. When I arrived at the dealership, Bryan Woodrom had the vehicle parked up front ready for me to look it over. He was not pushy, was not a “know it all” sales. They were obviously very busy, but I was Bryans only concern at the time. Total time at the dealership including looking the over, test drive, paperwork, and discussing where the beat food in town was, was just shy of 1.5hrs. I am sure it would have been faster if it wasn’t for me looking the truck over with a fine tooth comb. Here are my 1-5 ratings Experience: 4 Financing: 3, interest rate was not competitive to my bank and they would not allow a bank transfer. So they make it hard to use your bank. However, you can refinance through your bank at anytime. Salesman/Finance: Bryan Woodrom 5+, great guy. Vehicle cleanliness: 2, they could have done a much better job in this area. Truck was cleaned, however it looked like a 2 minute wipe down with a quick vacuum of the inside. Vehicle Pricing: 5+, I could not find a better deal. Sales tactics: 5, no pushy tactics. If you don’t want the add ons, no problem. Do your homework before purchasing the warranty and gap insurance. All in all, great experience and awesome staff. I would definitely do business here again.

Thank You Jordan, amazing experience. Very professional, no pressure.

Spent a few hours working with Eric Harris over at EchoPark and could not be happier with the experience. Low pressure, great information, and a relaxed purchasing experience. Thanks Eric!

Jordan Ramirez at the New Braunfels location was professional and knowledgeable. We actually liked and appreciated the deal as well as the experience, that we bought 2 cars that day. Great service! We will recommend to all.

hands down the 1# one place to get you into your new vehicle, they helped me get into my dream 2019 ram 1500 lone star $6,000 below the going rate, at %4.6, and being a first time buyer with not much credit, they helped me every step of the way no hidden fees or miscommunication.... they put everything on the table for you to review, walk you thru every single step and detail, thank you echopark 10/10 recommend

Had a great experience last night at EchoPark Automotive. My fiance went in last night just to see if we would qualify to get a vehicle and we did!! Jordan our salesman was super sweet and helpful through out the whole process! Even went out of his way to go pick up some info we needed to drive off with the vehicle that day! Thank you to EchoPark Automotive & Jordan! We are completely satisfied with our experiance & LOVE our new vehicle!!

Thank you to Daren, Cody, Peter and Issac for all their help and patience. It took a village, but we made it out in the best family SUV! Highly recommend Echo Park.

Car has no floor mats. Car looked like it came off the show room floor but has no floor mats. Please send me the RS floor mats that should have been in the car. Go look by the vacuum cleaner where the car was detailed. Someone probably forgot to put them back in the car.

I just want to say thank you to all the staff and to our sales guy, Jeremiah! He seemed more like family then sales. Very knowledgeable and listened to our needs and concerns. He was very patient with us. We will be sure to go back when we look for another vehicle! Awesome job all around!

I was dreading having to deal with a car salesman, but from the moment we walked in the door, we felt welcomed and never pressured. Our sales guy (Cliff McGuire) was absolutely wonderful and was very patient with trying to figure out the best car for us. He never got frustrated or tired of us wanting to test drive cars. Not the usual car buying experience at all. Thank you, Cliff, for taking the pain out of this process.

I research for this vehicle in every site as well as in my local dealerships, therefore, an up-to-date online inventory is important to me. I don't mind driving to another city for the perfect car. At the end of the day, Echo Park helped me made a smooth purchased. I found the car I wanted, I called, got financing, drove to the dealership, sign and picked up my new car (new to me).

A wonderful place!!! Great atmosphere and very clean vehicles!!!

Jeremiah didn’t just sell us a vehicle, he sold us an experience. No pressure, laid back but at the same time very professional. Great attention to detail and knowledgeable of all the vehicles we wanted to look at. Will definitely be back and will recommend ALL of our very large family. Thank you Jeremiah for everything.

The car buying experience at Echo Park was very enjoyable. There was no pressure and no negotiations. We knew which car we wanted and in less than 2 hours we drove it off the lot. We were able to call ahead of time to set up an appointment and Cliff was waiting for us when we got there. He answered all our questions and made sure we got the car we wanted quickly. Thank you, Cliff and all the crew at Echo Park New Braunfels!

We had a great car buying experience at Echo Park in NB! Daron and Cody were extremely helpful! Very friendly and excellent customer service!

Daron is great! Casual comfortable non pressure place. Highly recommend

Newer cars at a good price. Second time I?ve purchased a vehicle from echo park.

Monique and daron helped me a lot I went in for a specific vehicle and they helped get into I definitely recommend. Great crew great workers they’ll take there and work with you to make everything possible. Great experience!

Easy car buying experience like no other. Javier was amazing to work with.

If anyone is looking for a vehicle, go see Sabrina! She’s literally amazing! Best service ever! I was in and out without the stressful “new car buying” stuff. Best place ever!

Great experience! Jordan was awesome and very helpful. I highly recommend this place if your looking for a vehicle.

great experience. Jeremiah was a pleasure to deal with. will definitely go back when we need another vehicle. felt no pressure. great job guys

10/10 experience! I loved the car i walked away with! Daron was patient, efficient and super helpful!

My experience was amazing the staff members really care about their customers that wall through the door when I took my first car which was a Chevy equinox LS something unexpected came up so just to be on the safe said I ask for another car, and Sabrina look and she ened up getting me a 2017 Jeep with much more lower mileage than the first car I had. This was my first time buying a car from here and I can say it wouldn't be my last

The process is smooth and quick. All staff very friendly.

Excellent service, this was my second car. Manager to the sales staff are very personable.

From the moment we walk in everyone greeted us making us feel welcome. Our sales men had other clients, and he keep coming in and checking on us. The process into buying a used car was quick and easy, I even learned more from my sales men here then I have anywhere else that ive purchase a car from.

We found the car online and my husband went to check it out. Thanks to Terry, I was able to see it later that day and discuss the potential purchase details. Terry stayed connected to my husband while we made our decision (which was great) and now I'm driving a car that I absolutely love. The experience was so easy - I've told all of our friends!

Very pleasant buying experience. Great Dealership and concept. Would highly recommend if you are looking for a used car.

Sabrina at New Braunfels was excellent. Great prices, absolutely no pressure when looking or deciding to purchase. Sabrina left us alone to look at the cars and discuss amongst ourselves about the cars and when making a decision. No hasseling from the manager about buying. The only person we dealt with was Sabrina, never even met the manager. Overall a great experience and we love our very well kept used car.

Sabrina Preiss was excellent saleswoman and made it a pleasant experience.

Hands down the best experience I have ever had buying a car. Terry Bennett made the buying process easy and frustration-free. Thanks for doing things a little differently from the traditional dealers. Will absolutely be back to your New Braunfels location for our next purchase.

My experience was great. There were no pushy salesmen, the information was accurate, everything was done to accommodate my needs, and the process was very fast and precise.

First off I just wanna day a BIG thank you to Jeremiah, he was extremely knowledgeable of each car, he didn’t pressure me into anything. Relaxing and friendly environment. Everyone there was super kind and helpful, the manger approached us and introduced himself and explain how Echo Park is not your basic dealership, which is so true 🖤 I would 100 percent recommend. Thank you for assisting me in purchasing my first car.

Sabrina(sales) and Cody(finance) were amazing! They went above and beyond to make sure we were taken care of. I would recommend Echo to everyone. In fact my sister is going to visit them soon to purchase her next vehicle.

Sabrina and Peter were very helpful with my son making his very first car purchase. The manager took care of us very well also. Highly recommended!

Echo Park is awesome! So different than the normal car dealership. No high pressure, we met 2 different sales people (Woody and Eric) and they were both great. No torturous couple of hours in a small room with a finance guy. Your salesman does it all. I went home with the perfect car for me!

Manny was wonderful from beginning to end! knowledgeable professional and fast! we were in and out within 1.5 hours. we did have to request additional bank checks to ensure we received lowest interest rate. would have been great for him to have checked them all first. turned out to be a $3,000 difference for us overall. still a great and easy experience. love our new truck!

We researched what we wanted and found the best deal at Echo Park. We went in, test drove, and bought within two hours. Easiest car buying experience ever. Nothing is fun about car shopping, but they sure made it easy and efficient.

Absolutely first rate experience. From beginning to end, Eric walked us through our entire experience like a pro. He treated us with respect, showed tremendous patience, and never pressured us at all. Eric was a great advisor and helped guide us through a purchase that we left feeling comfortable and confident about.

Absolutely first rate experience. From beginning to end, Eric walked us through our entire experience like a pro. He treated us with respect, showed tremendous patience, and never pressured us at all. Eric was a great advisor and helped guide us through a purchase that we left feeling comfortable and confident about.

It was really nice and easy, everyone was nice, but mostly what was really good was that there prices are very good, like really good I’m very happy

My husband looked at a car this morning. We decided we wanted a different one they had in stock. They were working the process and my husband got called into work. They rushed everything to get him gone and let me finish. I was totally impressed. Not to mention I love the no haggle pricing.

Michael and Cody were very straight forward and super easy to talk to. This is the fastest I've ever purchased a vehicle. I'd buy here again.

Peter Molina is who helped us and he was awesome! Highly recommend!

What an awful experience. I contacted this dealership over the weekend for a Tundra. I received a few email exchanges from Judy Benson claimed the vehicle was STILL AVAILABLE as of yesterday, 26 August. We scheduled an appointment for today, 12pm on 27 August. I even called the dealership earlier today to confirm the vehicle was still available at 10am before I drove TWO HOURS to see the vehicle, and it was CONFIRMED the vehicle was in stock at Echo Park, New Braunfels. Guess what? I show up, sit down, agent goes to retrieve the vehicle for a test drive and it’s not there. The manager walked up to apologize that the truck was sold on Saturday. So it was sold on Saturday, but since SUNDAY this company has been trying to sell this vehicle for me. Waste of my time. And 4 hour round trip. Thanks for nothing. At least they were nice about it, but they’ll never receive my business ever again.

These people CARE about their customers. Thank you Sabrina, Rommel, and everyone @ EPNB for being amazing!

THEY SAY THEY'RE DIFFERENT THAN ALL THE OTHER USED CAR DEALERSHIPS. THAT'S RIGHT, THEY'RE WORSE! LIED TO USE SEVERAL TIMES DURING THE COURSE OF NEGOTIATIONS. WOULD NOT DO BUSINESS WITH ANY CREDIT UNIONS, WILL ONLY ALLOW $5K DOWN PAYMENT. INSIST ON USING THEIR BANKS. THATS BECAUSE THE MANAGERS AND SALESAMEN GET COMMISSIONS FROM THE BANK FOR WRITING THE CONTRACT. I WILL SAY THIS AS A POSITIVE; THEIR WARRANTIES SEEM TO BE RELATIVELY REASONABLE. I WOULD NEVER GO BACK THERE AND DONT RECOMMEND ANYONE ELSE GOING THERE, EVEN IF YOU'RE DESPERATE, THERE ARE OTHER MORE REPUTABLE(DON'T BELIEVE I JUST SAID THAT) AROUND, BUT BE CAREFUL OF THEM AS WELL. GET YOUR OWN FINANCING BEFORE U GO. READ EVERYTHIHNG CAREFULLY....

Super nice,clean, and friendly environment. Speedy service! Helped me get the best deal and did everything they could to help me the most!

Very pleasant experience . So very professional . No pressure sales . Quick , easy and out the door .

Very friendly sales staff. No pressure sales. Easy financing. Pain free paperwork 😊

Great service and hassle free!

I bought an SUV here a few days ago. My salesman was Jeremiah and he was extremely helpful. He was not pushy and made sure to find an SUV that I LOVED! I was in and out within a couple of hours and I couldn’t be any happier with my experience there! Definitely recommend! Don’t go anywhere else, go HERE!

The Moment My Husband and I walked in we were greeted by Cliff. He was super Laid Back with a Wealth of knowledge of the Vehicles. We had our minds set on a particular truck coming in. Cliff never once was pushy or try to up sale us. He remained in the criteria we were looking for. It was such an Easy Buying Process. We spent 2 hours there and out the door with our truck. Great Place with Wonderful People.

The best car buying experience I have ever had. Sabrina was very informative and easy to work with. EchoPark is lucky to have her!

Daron Esquivel did an amazing job! He was very professional, informative and fast. He made the entire process easy and fast. I will definitely recommend EchoPark Automotive because of Daron Esquivel.

Daron Esquivel was an amazing sales person and made us feel at home during the buying process.

Sabrina Preiss is amazing. She helped my granddaughter in achieving her dream! Great vehicles here!

With a few spoken words me and my significant other Tasha decided to check out EchoPark. I would have to say I was impressed. First of all the we saw and wanted seen on internet we parked next to pulling in. No one approached us strange I thought. Any hoo I continued inside. Sabrina Preiss greeted me and Tasha, next thing I knew we were driving down I35 it was brought to our attention air-conditioning was blincking off and on they stated they would fix no extra charge. Gave use a 3 year extended warranty cheap price. Most dealers wouldnt even think about giving it away at such a great price. I will drive home with it Sunday back to Lubbock.

Professional sales team, clean and organized dealership and LOTS of vehicle on the lot to choose from.

I stopped by EchoPark to take a look at a vehicle for my just turned 16 year old daughter. The salesperson I dealt with, Jeremiah, was extremely helpful, very professional, and not pushy in any way. The purpose went very quickly and we drove her vehicle away shortly after I arrived there. Their selection of vehicles was very good, too.

We just bought a car today. Our salesman Bryan "Woody" Woodrom was fantastic. The entire process was smooth and stress free. Highly recommend them :)

Very professional, patient and it really shows that they care about the customer! Jordan was great! Highly recommend!

Just bought my first car from here Jeremiah was very helpful and the experience was great. Definitely recommend this place!

Great buying experience. No pressure. Dealing with real numbers. Simple and Easy! Sabrina was great to deal with!

I enjoyed the whole experience.

Had a fantastic experience with this dealership, extremely friendly, no pressure, very relaxed. Was able to see a wide range of vehicles. The whole process was fast and pleasant. Would absolutely buy here again.

Was searching for a car since March so my patience was gone. Went to north park Audi found a A3 but it was way over priced. Ended up going to the Echo Park San Antonio and was immediately pressured into a car that didn’t meet my accommodations, so I went to echo park New Braunfels, met cliff and within two days I drove off with the perfect car. It was super smooth and I’m extremely satisfied. Highly recommend coming here.

As a first time financer, We went in thinking they were going to try to screw us BUT, that was not the case at all. Although we didnt want to dealer financing, it worked out in the end. We got an amazing car that was only a year old and for a ridiculously great price!! Darren, our guide was super helpful and not pushy at all!! We told him exactly what we came for and we were in and out in 2 hrs!! It was great and i got to drive my car home that day. I'm glad we went when we did because they had just lowered the price on the car and not even 20 mins after we signed, a young lady came in wanting the same car!! I cant say enough great things. Thank you guys.

Very deceptive. Test drove a Kia Sorento. Was brought out an approval for financing with Ally Bank with no verbal explanations and a rush to sign it. Every option such as warranty, gap, and fabric and paint protection was added. When I asked them to remove those things, they said that they were required for my financing approval. I told them I didn't want those things, and they then proceeded to deny me. This is a warranty farm in collusion with Ally bank. Be careful. Would never trust them again. I am reading other reviews of people experiencing the same thing. I have reported this to the Texas Attorney General, Federal Trade Commission, and Consumer Financial Protection Bureau. I encourage anyone else that has experienced this to do the same. With enough reports, they will have to answer to the authorities for this. Forced Finance and Insurance products as a prerequisite to financing is illegal. Guess who sells the warranties? Ally. Don't buy their warranty and they reject you. So you aren't only getting a bad rate, but also a huge write up on the price. I have a guy that can pretty much replace everything on a car for the price of their warranty. Google Ally, EchoPark, and Sonic and you'll see exactly what is going on here. Seems counterintuitive that someone would get a rejection for refusing a warranty and instead putting the large down payment into the equity of the vehicle until you realize the cushy relationship here between Ally and EchoPark. Complete scam. Should be investigated, shut down, and run out of Texas.

So glad that I went there! I had been looking for a car for almost a month when I located a couple here. I love the fact that you don't have to negotiate a price. The price listed is the price you pay, such a relief. There was no pressure and was a great experience. I bought a Toyota Camry and I'm loving it.

Hate buying new vehicles because I dont like the games dealerships play. Nowhere near the case with EchoPark. Very transparent and honest. My salesman was even paid salary so there was no pressure. I was in and out in just over an hour. Cant say enough about this place!

An AMAZING experience at EchoPark New Braunfels. I purchased two vehicles from here. Manuel Miranda was my (Experience Guide). Very cool atmosphere, new technology and a positive attitude from everyone who works there.

I bought a 2016 with less than 40k miles. It was the lowest price challenger that met that criteria within 200 miles. Car was ez to buy and I only dealt with one person the whole time!

Straight forward and they made my time well worth it! My family and I were in and out in 3 hours. I would recommend this place to all my friends and family!

Bought my CRV and Sierra from EchoPark and the experience was like nothing I have ever experienced at Carmax or any other dealer. Staff is friendly and the prices are amazing. The facility is state of the art, clean, coffee bar, big screens , and inviting. Will never go anywhere else to buy a car again. BTW bring your Carmax offer and see how much more they offer. WOW!

reported this dealership to state attorney general for deceptive sales practices. falsely advertise a car and then tell you it’s not available, but others are.

Every single person has a positive, friendly, and outgoing attitude. They will treat you like family without feeling pressured.

This was a very enjoyable car buying experience. EchoPark has a unique business plan where no cars are older than three years old or have over 30k miles on them. So basically your are buying an almost new car for half the price. All the employees are on salary and not competing with each other for commissions which makes for a very pleasant environment. My sales representative was Daron Esquivel and he couldn't have been more positive and helpful. After I had paid for my car he brought over a colleague, Rommel Echauri, who had encyclopedic-like knowledge about the make of car I bought. They were both upbeat and clearly enjoyed helping my wife and I out. A great place where you can buy any car you want for half the price.

Best car buying experience ever! My salesman Daniel Lopez was super helpful and patient as we looked at almost every car on the lot. Great prices and selection.

We had a amazing experience with the help of Daron Esquivel and Jose Guzman at the location in New Braunfels. We traded in our Nissan Rogue for a Mercedes Benz c350 and they made it easy for us through all the paperwork. They both were very helpful during the whole process. I will surely recommend this location to all my family and friends!

The experience I had while trying to buy a car was excellent! I walked in expecting to end up with a headache but Jose Guzman helped my visit be stress free. He took the time to explain everything and was very patient unlike other locations I’ve visited. The prices are very reasonable! I will definitely be recommending this location to my friends and family! Thank you Mr. Guzman for all of your help!

Love this place, gave me the most than any other place for my trade in including car max. No games no gimmicks, just straight forward professionalism. Jose was great to work with and really knew his stuff.

I recently visited Echo Park in search of a vehicle for my son. I wanted to get an idea of what kind of vehicles this dealership carried. As I arrived, I was greeted by one of your salesmen, Jose Guzman. He was very knowledgeable about the vehicles you sell and eased my mind on purchasing a vehicle. I will definitely be buying my son his car at your location. So happy there are still honest, caring salesmen like Jose. Will be recommending Echo Park to family and friends. Thank you again Jose!!

I highly recommend EchoPark to anyone who is looking to buy a new car. Thanks to Daron I had an awesome experience here he made the process easy and fast. And I’ll definitely be back to do more business with him in the future!

Bought my BMW 428i this past Saturday was helped by Jordan. Just an outstanding customer experience and by far the most non stressful buying process I have ever had great business model and friendly atmosphere

I bought a used SUV here about a month ago. The woman (Marisol) in charge of the paperwork unfortunately misspelled my last name. I didn't catch it until I got home. I called them to alert them to the error and had to drive 3 hours round trip to correct it. Today my plates and registration came in and guess what? They didn't bother sending in the corrected version that I drove 3 hours to sign. After calling their office 3 times today, I finally got an answer and they told me I'd have to go down to the county to fix it. So now I have to waste more of my time on their mistakes. They have offered me NOTHING for this mistake. I will never recommend them to anyone and will make sure everyone I know knows how much they don't value their customers.

I had to spent the last few weeks trying to find a vehicle after visiting two dealerships including Carmax I had decided that I was done looking then I stumbled upon Echo Park automotive and that was the best decision that I could’ve done the process was so easy and convenient for me I would recommend this place for anyone who is trying to find a vehicle I got a 2017 Chrysler 300 S and the whole staff was great my first point of contact was with Richard the manager then The day I was going to go in another manager Raul called me to confirm and as soon as you walk into the dealership you are greeted by a warm welcome Chris Parker kept us entertained the whole time while the paperwork was getting printed the finance manager Ford was just as great as everybody this dealership is truly phenomenal.

I will continue to relay our experience to everyone I know and will meet in the future. If a person has 75% in cashier check made out to the auto dealership and outside financing, they will continue to use high pressure sales with different people coming at you using manipulation tactics. Having driven over 5 hours and remaining there for 3 hours was not a game for me to play with them. I wasted my PTO and gas money because I was going to get the car. Once they realized they could not make money off of financing. They ignored us, mainly the manager. I received follow-up calls from another one with apologies but possibly it was just protocol. I did call him back but heard nothing until the next day. I had already returned the cashier check to my credit union. I should have paid closer attention to the reviews and red flags that kept coming up but I didn't and I own that. I abide by a moral compass and am still surprised though when others don't. It was one of those life lessons. No, I would advise others to take their chances elsewhere.

This place is the only way to buy a vehicle. In and out with a new vehicle in 2 hours! Bryan L. made it painless and was knowledgeable and seemed to love where he worked!

Absolutely painless experience! Sold my car and didn't buy one of theirs. They gave me a very fair price, honored it even when I came back five days after expiration, and gave me absolutely zero headache. I highly recommend buying and selling your vehicle here! These folks are outstanding

Friendly dealership with great prices. First time I’ve ever enjoyed going to a dealership

5 Star Experience...... Staff, Management, Inventory and Pricing are all top notch.

Great experience, the sales staff was very courteous. Got a great deal. I will be buying all my cars here going forward!

David Wells helped me the last time I was there. He had all the answers and provided service with a SMILE!!! Ask for DAVID......he's the BEST!!!!

Had such a great experience! The staff were friendly but not overly pushy and worked very hard to get us a great deal! Will be going back for our next vehicle!

This was by far the best car buying experience I’ve ever had! AMAZING customer service and they don’t treat you like a “money maker” and instead like treat you like a regular human being. I love my car and I’m so happy I chose EchoPark as my dealer!!! Great Job David!!!

I have dreaded going to car sales lot until I went to Echo Park. Daniel Lopez made the experience stress free without any gimmicks or high pressure sales. I was able to get the car or my dreams at the budget I had set. I am so glad we made this trip out to this new facility and encourage everyone who is looking for a new car to do the same. Thank you so much!!

Brendon did a great job helping us narrow down the SUV that was right for our family. The no haggle pricing made the process easy and free from pressure. The extra cost of all the add-ons or warranty purchases is where the negotiations began, be ready! But overall, they had a great selection of cars to test drive and kind sales people.

Thank you, Anthony Hurt, for an amazing experience!

Thank you, Anthony Hurt, for an amazing experience!

Hannah and the crew here are top notch! My daughter and I flew in from Arkansas to buy a jeep compass and the car was ready to go and perfect! Thanks!!!

What an outstanding way to buy a vehicle! Danny was very polite and courteous, plus the entire staff were all pleasant. I highly recommend Echo Park.... A perfect 10 for all!!!

Simple way to purchase a car. Diego never was trying to sell me the car, but rather was giving me all the information, both car and finance wise. They helped me explore options and were upfront about everything.

I went in with a vehicle in mind and the vehicle I wanted has some damage I couldn’t get past. Sam was able to find another vehicle that was even better than the one I originally wanted! I truly appreciate his professionalism and his patience. He laid out all my options in a way I understood them and was not pushy at all. I definitely recommend Sam and Echo Park. Will return for another purchase.

I am so grateful to have Bret as my salesman to help me narrow down and give me great options to what I originally came in for. I was interested in the Toyota Rav 4 and Bret gave several other options to look at as well. He was really knowledgeable and honest about the vehicles. He didn?t try to push me to purchase anything and answered many of my questions. I ended up purchasing a Ford Escape Titanium which came with more upgrades and was less in cost than the Rav 4. He was really patient with me and helped me feel confident in car buying. I value the integrity, patience, and the kindness of my car buying experience. Thank you!

Joey was super helpful and well informed about the vehicle we purchased. If he didn’t have the answer on the spot he ask and return promptly to answer our questions. Ecopark automotive company was one of the best companies we’ve worked with, their whole staff was friendly and were patient with us as we had our littles with us as well.

Diego was awesome today! I got the car I wanted. I’ve looked ar cars for the last 3 days and he made it soo simple and quick. Will definitely buy from them again if I need to. Ask for Diego :)

Brendan & Mark shown excellent customer service. They both went above and beyond to make sure I left with the car I came in looking for. I would DEFINITELY recommend checking out EchoPark if you’re searching for a vehicle. They will truly exceed your expectations! Definitely coming back for future car purchases!! Just one more HUGE shoutout to Mark & Brendan!!!

EchoPark went above and beyond to make sure my wife and I got the car we wanted for the monthly payments we wanted if you ever need a car go check them out and ask for Brendan Clark or Mark they will definitely help you out

EchoPark went above and beyond for my wife and I they made sure they helped us get the car we wanted and the monthly payments we wanted they didn’t stop trying until we were 100% satisfied with everything I will definitely be going back

Anthony was great. Was able to give me guidance because he took the time to understand what was important to me to have in my next car. This was a very pleasant car buying experience. Thank you.

Buying experience went well and the car performed as expected. Now we sold the vehicle and are trying to get some $ back for warranties we purchased. Still waiting on the echopark portion many weeks later. My wife and I have left 3 or 4 unanswered voicemails. Funny that all their responses on here ask you to call but if your not looking to buy a car, they obviously don't care about you. I have recommended friends that have bought from here because we did have a good experience but I will be stopping that and not buying from here again myself.

Great stress free experience. I’m very happy with my purchase and extended warranty

Excellent car, and excellent service!

Very good car buying experience. Easy to deal with, easy car appraisal process, very impressed with carcash app and the precision of the online appraisal. No pressure, great sales person Anthony, and fast service. Highly recommend them

First time was great, second time was even better! Thanks Brendan.

Outstanding dealership, No pressure, easy to deal with . Outstanding apprasial app. online. I received the exact trade in value quoted by the online app. salespeople were great. Prices fair, no surprises. Highly recommend them.

Great experience. Easy. Everything is Covid-safe including my test drive. Better pricing!!

Great place great service would buy another car from there

Brian Lopez is the best. Great to work with.

The experience was nice. We were able to look at multiple cars that we were in interested in. The salesman was knowledgeable about the car and was able to answer most of our questions. We only test drove the car that we purchased. So far, we love the vehicle. No issues (but it has only been 5 days). Our salesman was nice. Only got pushy when we attempted to deny the Ally warranty. Hopefully it’s worth it, since my husband was convinced to purchase it for $3000+. I was pleased that they cleaned the car before we bought it but disappointed that they didn’t fill the gas tank up, nor did they provide us with a second key fob. The building was clean and not too busy.

Bret immediately greeted my husband and I when we walked in the door and helped us through the entire purchasing process. All of our questions were answered without hesitation. I highly recommend Echo Park to anyone looking for a used vehicle. Everything from the environment to staff is a great experience!

Diego was amazing and very helpful! Made the experience easy and painless.

Diego Gonzalez did a great job to help us find the right vehicle! Diego really listened to what we were looking. Diego provided great customer service from beginning to end.

EchoPark has by far been my best buying experience. DIEGO made purchasing a new vehicle a breeze and answered every question with honesty. There is no pressure when looking and purchasing. Diego did everything he could to find my new family car and did what he could to get it from another city. I would highly recommend EchoPark to anyone who is searching for a new vehicle and ask for Diego!

I researched the car and prices before going to do a test drive and purchase. I drove a few cars for comparison before making the purchase. I bought the extended warranty and a couple other warranties. Although I could sell my car to CarMax for about $500 more, it was convenient to trade my car at the time of purchase. It was not a difficult process and I did not feel pressured. Nice facility.

DIEGO was absolutely amazing man. When I tell you he could answer all my questions with confidence and clarity. Truly a great salesman. If you stop by echopark I would definitely recommend asking for him.

It was very simple. Great experience. I bought the car outright and was out in about an hour and a half. The staff was very helpful

My husband and I have been searching for a car for a few weeks with no luck. I stumbled upon Echo Park Automotive because they had the car I’d been looking for. I called and was quickly given an appointment for that morning - which was appreciated and exciting! My husband and I were greeted by Brendan as we walked in. We quickly got down to business and he listened to our every want and need for a vehicle. Brendan was extremely knowledgeable in all aspects. He didn’t heckle us, never pressured us, was HONEST and informative. We are truly thankful for the experience we had at Echo Park and with Brendan! This was honestly the best car buying experience we have EVER had. If you’re in the market for a vehicle, go to Echo Park and see Brendan, don’t think twice!

Great experience, Staff was very helpful. I bought the car outright and was in and out in about an hour and half.

Our salesman Daniel was absolutely amazing! Knowledgeable, polite, no pressure.

Would not let you deal with your own bank

TLDR: I have had this car for a few weeks and wish I could return it & take my trade-in back. I definitely lost time and money in this deal. ——————————————————— I had a good experience with the test-drive & trade in evaluation down at the dealership in the Springs and they were really accommodating when it came to mailing my trade-in title/paperwork back to Texas for some administrative adjustments. This is where the good experience ended though. When I picked my car up the following week, there was a noticeable dent/scratches on the white hood from what looked like a gate closing on it. The sales manager said he would send emails to the customer experience team to get an appointment scheduled for it to be fixed since it definitely was not there when I test-drove & purchased the car. I thanked him and drove out of the lot, making it one block before the tire pressure alarm went off. One of the tires was at 18PSI instead of 35. I looped back to Echo Park and the same sales manager filled the tire and said he would also include that in the emails to the customer service department. It’s been two weeks and I haven’t heard from anyone to get these issues resolved. I’ve called & spoken to Hannah Bitterman (she has been very attentive) multiple times but no appointments have been scheduled. I traded in a very well-cared-for Mazda SUV for a Jeep Compass with a scratched/dented hood, a tire I’ve had to put air in 5 times now, a heated leather driver seat that has begun to turn green and if my tire does end up flat—I’ve discovered this car is also missing the tire jack. I purchased both the hail damage protection and extended warranty that Echo Park offers but I would love nothing more than to return this Jeep, take my excellent condition Mazda back and try again somewhere else.

Car wash is a huge bonus

No haggle salesman on yur back. Friendly and low pressure. Nice, modern, and clean environment. Bret seemed very knowledgable.

Sam did a great job to help us find the right car! He really paid attention to what we were looking for and provided great customer service from beginning to end.

As always, a first rate experience. Bret was informative, professional, and relatable. This is the 4th car I have bought from EchoPark in Colorado. 3 from the Colorado Springs location!

This was the easiest and fastest car buying experience. There was no pressure to buy anything. The sales and management staff was very friendly.

Quick, easy, no hassle!! Diego was knowledge and down to earth. He made the buying process fun and stress free!!

No hassle from salespeople. Diego Gonzales does a great job. Go see Diego.