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Recent Reviews from EchoPark Automotive New Braunfels

What can I say about EchoPark? Well for one, their customer service is exceptional and their team is jam packed with professional and genuine people. I was working with Jordan and Cliff, and from the moment I started my inquiry about a Jeep Renegade they had, they were willing to work with me since I am currently living in California. I told them about my dilemma and how this is going to be my first vehicle purchase where I would need financial assistance. This kind of decision is very crucial, time consuming, and money consuming. I told them that I would be booking a flight so I could go see the car and look at it. I was blown away by their service and assistance during my trip over there. I didn't feel pressured into buying the car, even when they were holding the car for me. After much thought, I decided to buy the vehicle and I couldn't have been happier. Their extra coverage is also a HUGE bonus since it adds 75,000 more miles to your vehicle. Now, despite me being a mechanic myself and fixing all my previous cars without the help of dealers, it's a nice change of pace to be able to have the car parts and repairs covered if anything should happen to it! Which actually came in handy the day after I purchased the vehicle, the 'check engine' light came on, which got me concerned since I had just bought it and barely drove it home! BUT FEAR NOT! it was only a faulty thermostat and they fixed it the next day! They even covered the rental car charges but I didn't feel that I had bought something that was going to be a lemon. I am very happy with my purchase, I drove it from Texas to California a few days afterwards and have been happy with it ever since! This is the very first dealership that is unlike any other dealership that I've ever been too! I cannot recommend it enough for a vehicle purchase, first timer or not, definitely go here and seek out Jordan or Cliff. Anyone there will be more than happy to work with you and assist you!

Joseph Reh Aug 6, 2019

About 5 weeks ago. I drove out to Echo Park Automotive New Braunfels - Outlet, 3191 N Interstate 35 Frontage to see if i could find a car for my grand daughter. When I arrived i was greeted by salesman Michael Rodriguez. Michael explained the Echo process, gave me a tour of the Outlet, introduced me to some of his co-workers and made me a great cup of coffee and sat with me at a computer until he wrote down what i was looking for and I had the idea of how to use the computer system. Michael went on to help others as he returned back and forth to check on me. Michael was very knowledgeable, Focused, and Professional. But unless you were directly working with Michael, those traits were not worn as a badge by Michael. He was more interested in making you feel in good hands and in trusted hands.I say this only because that is what I felt like. , That is how Michael's mannerism made me feel. Michael came up to me and said he wanted me to see a Jeep that fit what I was looking for, It was an Awesome Black exterior 2017 Jeep Composs 4 door Latitude Hatchback low mileage awesome price. After a test drive, I purchased the said jeep Cash. Michael said that I should purchase a warranty. Michael said that even though the vehicle was a 2017, often warranty is for the unexpected and never purchased with the hope of using it but for the peace of mind of having it in case some thing was to go wrong. The entire staff at ECHO PARK were the best, kindest, sweetest, helpful, and words can not describe just how pleasant they helped make me feel there. i had just had the worst back surgery experience whereby the doctors cannot repair it by even a fusion to stop the pain completely. i must say that i felt at peace there despite my pain. Don't take my word for it, go see for yourself.. i was able to purchase a Warranty on credit for a very reasonable price. 3 days after getting home, I had to break hard and the car went off the road I had to use the warranty because the alignment was in a bad way but it was covered and repaired.which did save a lot of money, Thank You Michael Rodriguez Arthur Garcia Buyer

Arthur Garcia Feb 27, 2019

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Recent Reviews from EchoPark Automotive Colorado Springs

Overall, my experience was pretty good. I got a 2016 Nissan Sentra, which is in excellent condition. I am very satisfied with the vehicles at EchoPark Colorado Springs. The reason for my lower rating was due to the customer service, which wasn't poor, but it also wasn't outstanding. I hope the other salesman at this location don't forget about their clients, become rudely pushy or partake in unethical practices, and if my hopes are truth, I highly reccomend EP to people who want a lightly used vehicle! Long story, not so short..... After inquiring about the vehicle through CarFax, Ryan contacted me. He was great over the phone, but since I wouldn't be able to come in until Friday, he said he'd send me an email on Thursday with what I need to bring, which was fine. Thursday afternoon rolled around and I did not get an email. It felt like he forgot about his client :(. I was still able to get the email from Demara (she was really awesome, she's one exception to my ok rating). So my boyfriend and I show up at EP about 15 mins early for our 11:00 meeting with Ryan. To our surprise, we were told Ryan doesn't come in until noon on Friday. What disappointed me was that he scheduled the appointment with me, yet he forgot about me..again. The great thing was that the other salesman there were able to get us taken care of, and that's where Sam came in. Sam was good, he was patient with me and answered my questions. However, when it came to the financing part where he was trying to sell me the $3,189 extended warranty, I ran into a problem with him. I get it, salesman will be salesman, they're kind of cocky jerks -- understandable. But for a company that brags about how their employees are not commission-based, this was pretty disappointing. When I told him "you know, I just don't think I'll need it," he goes "what, do you think you'll just get lucky?" I get that in sales you are told to push, but that was just rude. So I told him I'd rather save that $3k so that IF something were to go wrong, I can just use that money. He kept droning on and on about how I should be worried about something going wrong, which it shouldn't in such a young car. In addition, everytime I would ask a question regarding financing without the extended warranty, he wouldn't directly answer my question, then kept repeating himself on how "great" the warranty is. So even if these people aren't commission-BASED, they definitely still earn some commission from selling warranties. After Sam finally gave up on trying to sell me the warranty, we started signing papers. Unfortunately, he was rushing me while I was reading through what I was signing, which I have the right to do. This practice is very unethical, and it's unfortunate that he took part in it. As well as rushing the paperwork, when I was signing forms on the tablet, he would scroll to the bottom while I was reading through the form before signing. Very, very sleazy.

Lilly R Sep 16, 2019

First impression is the facility, absolutely beautiful, welcoming, modern, clean, spacious. Next impressions are the staff in signing in and feeling welcome/greetings. Third impression is the initial greeting and communication in the sales rep understanding what you are looking for and no pressure in trying to find you anything you are not looking for. The sales person we had (Justin) was incredibly knowledgeable and informative of each vehicle we were interested. He listened and took time to hear what we were looking for and budget. He was pleasant and even weathered some rain while we looked at several vehicles all along talking in very knowledgeable detail about each vehicles features, strong points and even some weak points. He even suggested a vehicle that was within the specs and price point that wasn't really on our radar and wow, it turned out to be the best value with the most options of any of the others, and turned out to be the vehicle chosen. The no haggle, no hassle, straight forward sales approach in incredible, all of the staff very helpful and accommodating even to the point of staying 45 minutes after closing. I had never heard of this dealer prior to today and this dealer will now, going forward be our first choice for all future vehicle purchases. The extended warranty and car car options were some of the best in the industry and the coverages were beyond anything any dealer previously had offered and the prices were really truly reasonable. No pressure at all during any of the price, just genuine people who really wanted to help. I could write on and on about our amazing experience today and all the staff that we came in contact with and the cars, oh, let me share quickly about the cars. All cars are in excellent condition, clean, well taken care of, most only 1 owner, all clean carfax, no accidents, all newer models all priced below Kelly Blue Book value. I was skeptical prior to arriving why they were priced so low thinking "what is the catch" - and so delightfully surprised at this unique selling experience of no pressure and truly is a deal with "no catch" no hidden issues or agendas. I will recommend this dealer to everyone and we will come back again.

Patricia H Jul 28, 2019

This is the absolute best customer service I've ever experienced...in any type of situation, not just car buying!! I was worried about the Echo Park no haggle pricing business model. How could I be sure I was getting the best price?? Would the service provided be sub par? I stopped at the dealership I've always bought from first, but they weren't willing to work with my budget on the type of car I wanted. I then went to Echo Park and I worked with Brian, who is literally the nicest human being I have ever met. Nothing sales-y about him, just a good, solid dude. The man was willing to bend over backwards to make me happy. Let me explain - I found the car I wanted online at Echo Park previously, but the car was in Denver. Brian and the team had that exact car down from Denver within a few hours!! The list price of that car was significantly lower than the cars I'd found online with the same specs. Gave me more for my trade-in than I expected to get. They were able to find us financing at a lower interest rate than our own bank that we've been with forever. We got through the paperwork in half the time this would normally take. Here's where things get crazy!! Less than an hour after driving my car off the lot, I went to a large home store, being sure to park near no other cars. In for less than 20 minutes and when I walk out, there was a huge, at least 4 foot long gash down both doors on the passenger side! Unreal! Extremely upset, I drive it right back to the dealer to see what they could do. They immediately provided me with a loaner car, so that they could keep the new one for their body shop guru to look at and provide an estimate when he came in the following day. I was already getting ready to file an insurance claim, trying to figure out how to scrounge up my deductible, disgusted and heartbroken that this was how my life with my new car was starting. Folks - I kid you not. Brian called me the next day and let me know that Echo Park was going to take care of the gash AT NO COST TO ME!! I was IN SHOCK! Who does that? NO ONE! I picked up my brand new car, with no gash, 2 days later. I cannot express my gratitude enough to Brian and the entire Echo Park staff for what you did for me. Truly, you've earned my loyalty and respect.

Jenn Lee Oct 20, 2017

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Recent Reviews from EchoPark Automotive Thornton

Let me just quickly say that this was a good experience and definitely different than the traditional dealership "rigamarole". Like their competitors (I not mention names), the "no haggle price" which, if you do your homework, is more often than not very competitive, is a nice way to purchase a car. The EchoPark facility is very modern, well laid out, and the staff friendly and helpful. I would recommend them to others. I inquired about a listing on the subject SUV and received a prompt reply from a sales rep. He asked when I could come in for a test drive and I explained I live in MT and needed a set of eyes to assist with determining if this car was the right one. I asked for some additional photos of any significant interior/exterior blems and I received a reply that the company only provides those photos shown on the website. He went on to tell me that EchoPark only sells cars one to four years old and with less than 50,000 miles. Also that their buyers are very selective and that all cars go through a 192 point inspection and get detailed. After considering it that night, I called the following day and asked to speak with a sales manager. Mike B. was the contact. I explained to him that I was interested in the car and would fly to Denver to complete the deal, but before committing to the cost of a flight, etc., wanted to be assured the car would be held for me. He said they can do so for 4 days with a $500 deposit and valid flight itinerary. That seemed fair enough to me and he said he would have the car secured. I completed the deposit approval form and sent that and a copy of my flight info later that day. I flew into Denver Tuesday, and took a taxi to their facility - arriving at 11:30 am. David B. was my assigned sales rep and after introductions we went to view the car. All was in good condition as described though some close up images of some minor wear of the rear cargo carpet would have been nice. I would suggest EchoPark Auto consider allowing sales agents provide out of area buyers some additional detail photos. After a test drive, David said he would get the paperwork going (cash buy in my case). He would also have the car re-washed and vacuumed for me. I completed the paperwork and was on my way back to Montana at 1:45 - just a little over 2 hours from walking in their showroom! I have never purchased a car in this manner before and certainly not two states away. To say I had no apprehension about doing so, particularly from a company I had just heard of in the last fews day, would be a lie. But, short of the minor detail/suggestion noted above, I really enjoyed this new approach to car buying. To perspective long distance buyers, I would not hesitate to consider a purchase from EchoPark Automotive.

W. Schell Aug 14, 2019

My wife and I purchased a vehicle on 06-25-2019 around 7:30 pm from this location. Everything "seemed" to be perfectly fine with the vehicle. On 06-27-2019, so within about 1 and half days of driving the vehicle the check engine light turned On and the vehicle seemed to being driving a little odd. The RPM's would rev up and the vehicle seemed to not want to accelerate. It was later in the evening so the only thing I could do at the time was to take to an Autozone and check the code to see what caused the check engine light to go on. I got the code " P0507 " - which indicated it was the" Idle Air Control – RPM Higher than Expected" - So the exact way the car was driving, is the error the system gave. - I called EchoPark to set up an appointment to have it serviced. Now, when we purchased the car, we were told that there is a 30 day/1000 mile warranty for the vehicle to ensure everything on the car is ok. That anything with the Engine or Transmission would be covered - We went to the appointment that following Monday 07-01-2019. We were told that the Tech checked the vehicle, and received the SAME error code, however instead of fixing the issue or replacing the part that clearly caused the check engine light to go on in the first place.. we were told " it seems to be working properly now" and its not covered by the so called "Warranty" the dealership provides. I personally spoke to a manager Michael, who told me that even though the check engine light came on, that I verified the error code, that his tech also verified the error code.. that regardless , they would not be able to fix the issue because it was a " computer glitch" (which should now I be concerned about the computer system in the vehicle if is giving false errors that both myself and their tech confirmed) - This is ridiculous. Within a day and a half of buying this car and validating all info, they still refuse to assist and replace the part which is around $500.00 - I do not recommend this place whatsoever and we will not be back to purchase the 2nd vehicle we were looking at.

Edward Jul 1, 2019

I went to EchoPark, because I found a vehicle online at their dealership that I was interested in. I have had nothing but trouble with them since deciding to buy the car. First, I asked that if I used their financing method if they could ultimately get the financing done through my credit union, and they said yes. Then when the paperwork came through the financing was done through a different credit union. Second, the one thing that didn't work on the car when we test drove it was the turn signal, and they kept the car to fix it. It took them two weeks to supposedly figure it out. Then when we went to pick it up, we drove a couple blocks away and discovered it still was a problem, and we had to turn around and bring it right back. Then it took another two weeks before we could pick it up again. They told us several times they had to go over the entire electrical system repeatedly to find the problem. Then a few weeks after bringing it home, the car wouldn't start, and I had to have it towed. The mechanic that looked at it said the previous owner had gerrymandered the electrical system, and it needed a different battery and replacement of much of the electrical system which I ended up paying for. Obviously, EchoPark decided they were going to try and fix the turn signal problem without telling us about the electrical problems with the car. Either that, or the staff was so incompetent that they couldn't recognize the greater problem after working on it for a month. Given that the problem was recognized by the mechanic I took it to in a few minutes, I am betting it was intentional, and that speaks to an integrity problem with this business. Third, I bought the gap insurance, and they told me that if I wanted to cancel it at any point I could get a refund of the unused portion--I just needed to call them. It turned out I paid the car off soon after purchasing it. I called them to cancel the gap insurance. After waiting several months and not receiving my refund I called them back. They then sent me an email, and told me they sent my check to the credit union that I had it financed with, and the credit union cashed the check. Why would they send the credit union a check for my gap insurance that I paid for!? EchoPark told me I would need to contact the credit union and talk them into issuing me a refund! EchoPark has consistently demonstrated to me incompetence and a lack of integrity in the way they have worked with me. I notice there are a lot of bad reviews from other about them also posted online. Don't buy a car here!

Andy Ornberg Oct 30, 2018

From Dream to Nightmare: I bought a minivan from this dealership. It started out rather pleasantly. The van was in good condition for the most part and the price was marketable. The sales rep that sold us the vehicle was humble, respectful, and hospitable. It was my dream to get a minivan, and the process to purchase the vehicle was good overall. Then came the NIGHTMARE. I had to drive back to this store (>30 min away) the next day, because they made a mistake on the financial paperwork. Then, when it came time to register my vehicle with the DMV (after waiting for almost 3 hours), they told me that the dealership didn't send the title paperwork to the County. I spent my own money to purchase a temporary registration. After calling the dealership, they told me that they would send it to the County right away. After going back to the DMV to get my registration two weeks later (after waiting 2 hours there), the County said that there was something wrong with the paperwork so they sent it back to EchoPark 5 days ago. EchoPark did not send it back (until today I found out later). Either I could spend more of my money for another temp registration at the DMV, or I could go to an EchoPark and get it for free there. Unfortunately, I would have to drive over half an hour just to get a temp registration that I shouldn't have had to get. After the unfortunate result, I spoke with EchoPark, and they told me they sent it to the County today. It's just unfortunate that they didn't do it in time, and they didn't notify me of the delay. They have taken me away from my time with family and at work. I had to spend my own money to rectify their mistakes. ECHOPARK SAYS THAT WE CAN GET THE NEW CAR FEEL WITHOUT THE NEW CAR PRICE. THAT WAS TRUE FOR ME. UNFORTUNATELY, IT DID NOT COME WITH THE NEW CAR PROCESSING. Keep this in mind if you're considering this dealership for your next purchase. UPDATE: After speaking with (and venting at) the title person and manager, they told me I can get a temporary registration at a closer location. They offered me a couple things as compensation for the inconvenience they have caused. I'm thankful they were willing to hear me out. I will change my rating/review once I know they will follow through with their word.

minivandriver Aug 28, 2018

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