Edit....Very pleasant people, clean, was disappointed that I wasn’t able to get the vehicle I wanted.

Very nice employees. Facility was very nice & clean. The prices are very reasonable or better than others. I just wish we could have used one of our own finance companies. You have to use one of theirs & the interest rate wasn't as good. Overall great experience & i would buy another vehicle from them.

They don’t refund gap insurance when you sell/trade your car.

Cancelled my extended warranty and gap when I traded my vehicle in, they never refunded the gap. I’ll call they never pick up at guest loyalty, then when they do finally answer, they say the same “we will follow up with corporate and call you back”, which they never do.

Great experience and put a lot of effort into helping us take the care home that day!!

2 different occasions, we attempted to purchase a vehicle from them, called to confirm it was available, it was, then by the time we got there, they were selling it to someone else. The manager said if we call in, and start the purchase, they can put it on hold for us. We did that for a different vehicle, then 2 hours later they called us back to let us knot that they sold it to someone else.

I loved every minute of this place, it was so painless! Test drove a Jeep Compass and fell in love with it. Daron made the whole process so easy and I got to bring home my dream car.

I was referred by my mother-in-law to come here. She told me about her experience and how great they were. This was first time buying a car from dealership. I did my research and was prepared to shift salesman for trying to upscale outside my price range. However from time I walked through doors, I was welcomed by "Big Cliff" McGuire. His personality took over the room! He was absolutely awesome. I had was open to looking at other vehicles as well. I broke down how certain features added value to vehicle. I did not feel pressured at all. It was more like I had a new friend that knew a lot about cars. Long story short...I bought the same model that I originally came to see but was 3 years older, less mileage, more features and only $500 more. I highly recommend coming here. The vehicles are certified and free CarFax report. They even provide gloves and masks. Excellent service! I'm sure everyone is great but ask for "Big Cliff", tell I sent you preferred you!

Easy, fast process. Great Car! Would buy from them again.

Sabrina made the whole car buying process so easy, the Echo Park experience was very different from any other car buying experience I have ever had and I don’t I will buy a car from any other place again. Sabrina has earned my life long business.

Woody, Cliff and Richard were very accommodating and supportive. The process was non-aggressive and free of pressure. Best car buying experience ever!!! Definitely recommend to friends and family.

Woody, Cliff and Richard were very accommodating and supportive. The process was non-aggressive and free of pressure. Best car buying experience ever!!! Definitely recommend to friends and family.

I was a little skeptical coming to Echo Park, but they made this experience great for me!

Sabrina at EchoPark was awesome! We could tell from the start that she wanted to get us the best deal, period! She wasn’t about any games or trying to earn her commission. She truly cared and we were in and out within a couple of hours with a great, nearly brand new, car!

Cliff was an awesome salesman! He was very polite and down to earth. He understood I came there for three specific reasons and did not push any other type of car on me. I walked in and told him what I wanted and allowed me to explore on my own. Now granite they don't work on commission but he wanted to make sure I got the best deal and helped me out as much as possible.

This place is absolutely fantastic. They have a ton of quality vehicles available for you to test drive with very little hassle. EchoPark provides you with a very transparent and streamlined process of shopping/purchasing a vehicle. You can't go wrong giving this place a shot. When you get there, be sure to ask for Sabrina Preiss. She is concise, knowledgeable, and good humored. She will make your experience an enjoyable one.

My wife and I bought our last two cars here. Wonderful experience. Sales people are helpful and not pushy. I felt no pressure to buy a car. I went in with the idea that I was getting one type of car then Manny recommended I try a couple others, even with a lower price tag. Ended up getting a car I didn't even have the intention of test driving that day.

Sabrina was very helpful and caring during our entire experience. We have bought many cars in the past and she is hands down one of the best salesmen we have had! Thanks for everything Sabrina! We will be headed back there for our next car purchase.

We had a great experience at the dealership. Everyone we talked to was very helpful and had a smile on their face! We will be back for our next car purchase!

Sabrina Preiss is an amazing asset to echo park we haven't ever purchased a car this way before but it was very easy , her and her manager were amazing from the time we walked in the door. We will buy from her and echo park again.. thank you for everything

so far so good, picked up the Jeep. They were very nice and accommodating. My kid is on the spectrum and I just did not want to deal with transition issues and virus issues. They came out to my car and I did everything from my vehicle. It seems to be a good deal and I bought it slight below blue book. Gave me a 90 day warranty and 3000 miles. I am happy. Only thing - they need to RE clean the vehicle and it smelled like dog - BUT they will be setting me up in couple days to get it re cleaned. It should of been done before I came, but otherwise so far so good.

This place is so great! I got a good amount for my trade-in. Sabrina is awesome! ABSOLUTELY NO PRESSURE TO BUY!! I was there just under 3 hours and drove off in what I wanted. THANK YOU ECHOPARK NEW BRAUNFELS!

I love this place! Everyone was so friendly and helpful. There was absolutely no pressure to buy.

I went in initially a bit skeptical, but I was pleasantly surprised shortly there after when they treated me very fairly on the trade value. The no-negotiation pricing made it easy after that. My expectations were exceeded and I would gladly purchase there again.

When we walked through the door there was peter greeting us! He explained he usually would shake our hand but of course he was following the CDC protocols. He showed us vehicles similar to what we were looking for. He was very nice and very informative. When we wanted to test drive a vehicle, they actually disinfected the car unlike other dealership I have gone to. What I liked about EchoPark is everything is up front and in the open, not like a regular dealership. I really liked the buying process for my Chevy equinox. Very happy with my purchase and purchasing experience. I recommend Peter and EchoPark to my parents and they will be there Tuesday to look at vehicles. Point is... I recommend 100%!!

Thanks Manny for your help! Love my Mustang Gt 😁

Purchase my sons graduation car from Echo Park. They were fast, easy, courteous, and just all-around amazing to work with. If you were looking for a car I highly recommend going to Echo Park

Went there looking for a first car for my 16 year old son. When we got there Manny immediately knew who we were and had the car we were interested in waiting right in front. He was very professional, low-stress and no high-pressure sales attitude which was a huge relief. He then showed us comparable cars without trying to talk me into a more expensive car. Loved the whole experience and we walked away with a beautiful, VERY reasonably priced car. Afterwards, the manager came by to chat and make sure we were happy - and we were! Thanks Manny!

*BUYERS BEWARE* when I asked if I could take the car for a third party inspection, the answer was no because of liability.. okay. I then asked for the”190 point inspection” in which time I received an email stating they were unable to produce that proof of inspection. I then spoke with the “manager” who acted like I was crazy for asking for proof of inspection. THEN he questioned me and asked very rudely if I had been approved for the loan. I answered, that I was paying cash. He assured me that o would receive a call back on how to resolve this. Still waiting. Would you pay $14,153.00 in cash without inspection proof?

Fast, friendly, and very helpful

Jared was awesome. Buying process was smooth. Drove all over Texas to finally land here. Glad I did.

*BUYERS BEWARE* when I asked if I could take the car for a third party inspection, the answer was no because of liability.. okay. I then asked for the”190 point inspection” in which time I received an email stating they were unable to produce that proof of inspection. I then spoke with the “manager” who acted like I was crazy for asking for proof of inspection. THEN he questioned me and asked very rudely if I had been approved for the loan. I answered, that I was paying cash. He assured me that o would receive a call back on how to resolve this. Still waiting. Would you pay $14,153.00 in cash without inspection proof?

During this COVID time, we received a notification for an Acura MDX--2017 model from Cargurus. I have been looking for this car for awhile now, but wasn't crazy about the idea of test driving a car in SA or Austin traffic. Finding THE car here in NB was great. Gabriel was very helpful. The only "downside" would be that I expected the car to be super detailed. There were some careless paint touch ups and dull chrome. Definitely the retailers could have done better work. But overall, I 'm glad my search is over.

The team at EchoPark is amazing! They make the car buying experience amazing!! Cliff is amazing and went above & beyond to make sure I was super happy with my car!! I couldn’t thank the EchoPark team enough for this car buying experience!

Brian and Ricky both went the extra mile to help me get the perfect car! And they were both so patient with me as I tried to decide which one I wanted lol I highly recommend going there they make everything simple and quick. I am so happy with the car I got :)

Very easy to get in and out. We came in for a car that sold right before we arrived and talked with Sabrina at the New Braunfels location about other options. We came back a week later after seeing another great deal and went strait to her and bought it that day. Easy going business and I love the set fair prices to avoid the uncomfortable negotiation part. Great experience

Cliff and the rest of the team took great care of us! I would highly recommend checking them out when looking for your next car.

They worked with me as an out-of-state buyer and they were thorough, communicative, and responsive. Working with Gabe was a joy because he never ignored my many questions/concerns I had as a buyer 1000 miles away (even on his day off). He did every task I asked of him, such as texting pics of EVERYTHING and getting specific information about the vehicle ready for me. I ended up successfully driving home the EXACT car I wanted because Echopark handled everything exceptionally. If you want the absolute best service, be sure to ask for GABE!

My wife and I found Echo Park to have a good selection of late model, low mileage vehicles. We found the buying process to be quick and simple without any smoke and mirrors. Don't buy you new vehicle without checking out Echo Park first!

My first experience buying a used car and I am very pleased. After much research, I kept finding many “great deal” and clean car fax reports here at EchoPark. I had two cars from their user friendly website already picked out when I arrived. Our salesman, Gabe, was quick to get both cars up front, sanitized (covid precaution), and ready for us to test drive. My first impression of the car was that it looked brand new! The car inside and out was in great condition. I was handed the keys and off for a test drive. The car buying process was easy. They sent out to several banks and came back with the lowest interest rate. The rate was slightly higher than I had anticipated but I only had past experience with new car interest rates and have plans for early payoff. What I found was the interest rate was the same for 3 years as it was for 5, allowing for lower monthly payments to fit different budgets. The price of the car is the same whether you pay cash or choose to finance. EchoPark only sells vehicles less than 8 years old and under 80,000 miles so the car I bought is still covered under the manufacturer warranty for some time. They also offered an additional 5yr/75,000 mile warranty through Ally, gap insurance and an affordable exterior/interior cosmetic warranty to choose from. I was pleased with the price of the car and the total lined up closely with my predicted out the door cost. All the staff were welcoming and friendly and I had multiple staff check in with me throughout my time there. Last but not least, I had no way to bring the new vehicle home with me since I didn’t have another driver available to drive my current vehicle home. I thought I would have to make the 97 mile trip back another day when I had a second driver available. I was so appreciative of Gabe for offering to meet me half way the next day to get my new car. I love my new commuter car and I feel great about my first used car buying experience. I most definitely recommend EchoPark New Braunfels and will keep them in mind for any future vehicle needs.

My wife and I found Echo Park to have a good selection of late model, low mileage vehicles. Their prices are significantly higher than other dealers. We also found the buying experience to be quick and straight forward with no smoke and mirrors. Don't make a vehicle purchase without visiting Echo Park First!

Did not spend hours there filling out paperwork. Did everything online and once approved, went to sign and picked up my vehicle!

Great customer service and prices

Great experience.. cheap and friendly . Don’t push you into buy something really want to help you get what you want .. ask for Clifford he’s awesome

Jordan helped me get into a 2018 Tundra (New Brunsfild Location). The whole process was a breeze, the dealership was clean and modern. I would recommend to friends and family.

I highly recommend EchoPark in New Braunfels. This was a pleasant experience from beginning to end. Jordan was prompt, professional and polite.

What an amazing car buying experience! Went in with a specific vehicle in mind and was able to drive it off the lot within hours. Cliff helped us out every step of the way. Definitely would recommend. Super easy and super friendly.

Woody made the buying experience extremely easy!!

Laid back experience. I randomly walked in (with no car in mind) and made MY OWN choice of vehicle, without the pushy salesman aura around. Whole transaction under 2hrs. 10/10 would buy again. CHECK THEM OUT 😁

Buying a vehicle has never been so easy. The crew at Echo Park were knowledgeable and friendly. The overall process while not quick was efficient. Woody, my guide, happily answered every question I had – even the odd ones. I will happily return if in the market for another vehicle in the future and refer friends and family. Thanks for such a great experience.

Buying a vehicle has never been so easy. The crew at Echo Park were knowledgeable and friendly. The overall process while not quick was efficient. Woody, my guide, happily answered every question I had ? even the odd ones. I will happily return if in the market for another vehicle in the future and refer friends and family. Thanks for such a great experience.

Came to Echo park and was blown away by the service. Excellent from start to finish. I was especially impressed by the personalized and exceptional service from Cliff, who helped us through the whole process. Attn Management: Cliff deserves a raise!! He was attentive, answered all of my questions, and helped me get a car I was truly excited about.

The employees were very friendly. The dealership had a very laid back atmosphere but still took great precaution with the current situation. Everyone wore masks, visits were by appointment, and I felt comfortable. I did not feel pressured to buy, and I left with the vehicle I had been looking at for a while, at a price that worked for me.

Sabrina was wonderful with my son and explained everything to him as a brand new car buyer. This was by far the best car buying experience I have had in my 50 years.

Had an amazing car buying experience today. Thank you Jordan for being professional , informative, and serviceable. I also appreciate the staff that made going in comfortable in these worrisome times. I highly recommend giving them a visit if you are looking for vehicle. I am a happy owner. 😊

Got into my first brand new car in less than 2 hours! Was able to test drive two cars and look at them as long as I wanted. Gabe was very kind and helpful in getting me exactly what I wanted and needed. Will definitely recommend anyone who needs a car to come here first.

Gabe was awesome and helped get me the truck we wanted at the payment we needed. He was patient and such a pleasure to work with. Thanks to everyone today making my 3rd purchase from echo awesome.

Working with Sabrina Preiss to purchase the surprise graduation gift for our daughter was a truly enjoyable experience. She helped make the surprise even more special by being sure to have nice big red bow on the vehicle. We had hoped to surprise our daughter on her actual graduation day at our home but due to COVID-19 the plans had to change and Sabrina made sure we were able to make the surprise a memorable one! She made the purchase and all the paper work a breeze!! She even made sure we had a full-tank of gas! She was truly a pleasure to work with and the whole process was seamless! Thanks EchoPark and especially thank you to Sabrina!! YOU ROCK!!

Buying my Highlander from Echo Park New Braunfels was by far one of my easiest car buying experiences ever. Everything was done over the phone and the price was fair. I literally test drove it, signed the papers and I was driving away in my new car in less than an hour. Sabrina was awesome and everyone there was very nice and helpful. I will definitely be strongly considering them next time I’m in the market for a vehicle.

Buying my Highlander from Echo Park New Braunfels was by far one of my easiest car buying experiences ever. Everything was done over the phone and the price was fair. I literally test drove it, signed the papers and I was driving away in my new car in less than an hour. Sabrina was awesome and everyone there was very nice and helpful. I will definitely be strongly considering them next time I’m in the market for a vehicle.

When I bought my 25k used car, I was promised a Free Car wash for the life of it..Nice perk Right ? Well it never works, and I call and receive bad info Drive 15 miles and it’s broke..My car is nice but dirty They say they return calls within 4 hrs. They don’t consider that when u buy...

My experience at EchoPark was the best! I showed up as a walk-in and was immediately greeted and offered assistance. Peter Molina took time to explain the dealership and how they operate. As I went in with a certain car in mind, Peter showed me their inventory and didn’t try to persuade me to look at others. I was given the comparable trade-in value for my clunker. I never felt pressure and all of the staff was courteous, knowledgeable and professional. Even though I bought during the pandemic, all employees upheld strict guidelines to maintain distancing and infection control in both the dealership and vehicles. I’ve already recommended them to family and friends!

Had a great experience, friendly no hasels and quick.

I worked with Peter and have a really great experience. Process was relatively quick and they gave me a great deal.

Worked with Peter in New Braunfels and had a great shopping experience. Relatively quick and easy process.

Process went well.

Peter Molina did an outstanding job in assisting me on my recent purchase. Very professional !!

We purchased a vehicle here in Jan 2020 and are very happy with the vehicle itself. My issues is with they financing policies. They will not allow outside financing even though they're rates are awful. We financed the vehicle through them and then refinanced to our credit union. Fast forward 3 months and I'm going to refinance my house and see 6 hard credit inquires on my report from the dealership. Plus one from my credit to refinance means 7 new inquires which is incredibly frustrating! Would not recommend because of the financing, pay cash or go somewhere else!

Everyone is super friendly here. They took great care of us! Would definitely recommend. Can’t beat their prices 😊

I have been browsing on line for a Lexus RX350 for about 2 weeks. My wife finally found one that appealed to her and I put my contact information down. I was emailed the following day by David Delgado after exchanging a couple of messages I headed to the dealership with my wife 5PM. We were met by two sales persons and within 5 minutes Jordan had me so infuriated that I was ready to walk out. We all settled down aired out differences and proceeded to do our test drive. My wife loved the car and I decided to get it for her. I filled out the paperwork put $1000 down so I could get a cashier's check the following day since it was already after hours. Jordan handed me his business card and asked if I could stay in contact with him the following day so they could have the Lexus ready. I telephoned him 3 times that morning without getting an answer and left him messages in his mailbox. I showed up at Echo Park Automotive met with a sales person that was there and the car was brought around. The interior of the car was dusty where nothing was done to it. You could see that it had been run through a carwash because the exterior was clean. They had promised a sticker for free carwashes at the dealership but it wasn't installed I had to remind them. It wasn't till I got home that I realized that they had just given me a brand new luxury car with less than half a tank of gas. These guys are CHEAP. DON'T DO BUSINESS THERE. I have bought a lot of cars in my 58 years and this experience was by far THE WORST EVER. I wish I would have read some reviews before giving them my business. TAKE HEED! DONT DO IT!!! YOU WILL REGRET IT LIKE I IMMEDIATELY DID. STUPID ME!!!!

NEVER BUYING A CAR FROM HERE AGAIN!!! The worse experience I’ve ever had buying a car. They did my paperwork 3 times because they added warranties and add-one without even asking me or confirming with me. These people are really rude too and treated me like I was stupid and was giving me false information. The price may be cheap but would rather go to a better place to buy a car. Just spend another $500-$1000 more on your next car and go somewhere else this place isn’t worth it.

Amazing customer service by Sabrina. She will take the upmost care of you! Smooth, seamless and highly recommended. Thank you Sabrina and Echo Park!!!

What's the use oc looking at photos when, prices aren't included gof me to decide on what I can afford

Great service. We worked with Cliff on buying a Tacoma. He was knowledgeable and was able to work with me with financing options. He was very polite throughout the entire process and was not pushy. This was a very welcome change to the other dealers we recently visited, we never felt like he was trying to push the truck on us or hide anything from us. Overall great experience throughout, we will be returning soon for our next car purchase.

Sabrina was very helpful and was always available to answer my questions. The price was right and I was able to easily purchase the car I wanted. The process was quick and we were in and out in under an hour.

Found us exactly what we were looking for with a great price and great financing.

Good deal on the car and easy transaction, but be careful. They went over GAP protection like it is included, never ask you if you want it and then sneak the $566 charge on your bill without asking.

Great customer service from my salesman Cliff! I had a TPMS sensor go out within 5min of leaving. I took it back and they ordered the part and scheduled me to go back in to replace it a few days later, I had no problem with this. Reason for the 4 stars is that I drove 2 hours(there and back) it would've been nice if they filled up my tank for the inconvenience.

Thank you, Gabe, for your help. You were very patient with us while explaining how EchoPark works. The ‘no haggling’ was new to us! It is a nice way to do business. The price was very reasonable and we are pleased with the vehicle.

Cliff are sale dealer help us fast ! And so easy help me and my family get the right ride we needed for the road pull the vehicle out even as it was rain very hard worker when you go to echo park ask for CLIFF !

I just bought a 2017 Ford F-150 from y'all and am incredibly impressed by the service and speed of the entire process. My salesman was Cliff, here at the New Braunfels location and he did an excellent job assisting me in any needs I had. I arrived at noon and test drove the truck, got my trade-in truck appraised, filled out the credit applications, completed all the paperwork, and drove off in my new truck in less than 3 hours! Great experience and I definitely recommend this dealership -- and Cliff -- to anyone interested in buying a car or truck from here. My sister bought a 2016 Lexus from another location as well- their prices and quality of service and vehicles cannot be beat! Thanks y'all!

We had a fantastic experience and will certainly be back the next time we purchase a car. We live a few hours away and got in later than expected, but Sabrina was still willing to help us and did not make us feel like a burden at all! She really made the experience. She was so kind, helpful, knowledgeable, and enthusiastic. Thank you!

I was expecting a "Carmax" experience and got sooo much more! Much better! Great Selection of vehicles that are in great shape! Everyone there is so nice and helpful. I had never heard of this place before and we were impressed!

Daron was super helpful & helped us get everything done as fast as possible! He answered all our questions & made sure we were happy with our purchase. Would definitely recommend EchoPark in the future!

EchoPark was very unprofessional and rude. They don’t even deserve one star! The only helpful employees there were Sabrina and one other lady who helped us finish our paperwork. When we were shown the car, Jordan one of the sales representatives, was uninterested and extremely unhelpful. He wasn’t knowledgeable on the car besides knowing how to turn the car on and off. When we came back to sign the paperwork, we worked with Peter who was extremely RUDE and very ignorant. If you are looking for a car, DONT SHOP HERE! If you do, ask for Sabrina and she will take care of you. Everyone else there is I’ll-mannered, audacious, ignorant and down right disrespectful. I advise to shop for a car anywhere else but here!

We just bought our 2nd vehicle from Echo Park! Both times, the experience was so quick and smooth. I recommend many people to Echo Park when car shopping. Everything from the website to the people inside the center are so easy to to work with. We just bought a Jeep Grand Cherokee that we had already identified. Cliff McGuire pulled the car around for us, gave us a great overview of the vehicle and then we closed the deal! Cliff didn't sell us, but instead educated us on the vehicle and did a great job. All in all, another amazing experience from Echo Park! Thanks! Bret Royal

My car is in the shop and I needed a vehicle to drive while my car is in the shop. I stopped by Echo park, my little sister loves this place. I walked in, completed a credit check, they picked out the perfect car and my credit score got me approved!! I love my car, hands free, great gas mileage, plenty of space, a great buy.

Sabrina Preiss was extremely patient and helpful throughout the entire buying process. We test drove a few vehicles, talked about financing options, prepared the final paperwork via phone and online, and showed up with trade in and to sign docs. Sabrina offered a very professional and pleasant experience for my wife and I.

Sabrina Preiss was extremely patient and helpful throughout the entire buying process. We test drove a few vehicles, talked about financing options, prepared the final paperwork via phone and online, and showed up with trade in and to sign docs. Sabrina offered a very professional and pleasant experience for my wife and I.

This place is okay. They're flexible with payments and trying to get the numbers to match. Beware they will run your credit multiple times if you don't get an approval on the first time.

Came for a car, walked out with a car, Peter Molina was great and easy to talk to

Cliff was just amazing helping us and was extremely proficient. We were in and out with our new car in no time! Will definitely come back and see him for any other needs.

The car buying experience was honestly pretty good but yall really just sold me a car with an empty gas tank? Edit: Thank you for making it right and sending me a gift card. To expand upon my review to further explain why it wasnt a 5 star experience: I felt a little rushed when completing paperwork, and my salesman Eric wasnt entirely clear with me on where the total charges were coming from individually. I was clearly having a long and exhausting day and the hodgepodge of information and large stack of paperwork was daunting and impossible to fully review without spending an additional couple hours there with no dinner. I also would have appreciated some snacks being available given the inherent length of the car buying process and a quick walk through of my cars features would have been nice instead of being handed the keys and saying goodbye. All that said, it was a less stressful experience than a traditional dealership and they did go out of their way a couple times to help when I needed it. The folks were friendly and the setup, while it felt a bit too much lile an AT&T store, waa comfortable, with an area for kids to stay occupied. The pricing is also affordable and I really like not having to be accosted by a pricey dealership service department.

after searching for a car for weeks. Cliff made my experience so easy. He was very patient and helpful. I would recommend echo park to anybody. see Clifford McGuire he's awesome.

Such a wonderful and easy car buying experience, the vehicle was one I had been looking for for a while. When we showed up, it looked exactly like it’s pictures, no surprises! Sabrina Preiss dealt with my hectic schedule to make sure I got the car that I wanted. She was incredibly personable and helpful and genuinely seemed interested in helping me succeed! She found the best financing for me and best of all, the EchoPark system insures that my vehicle and I will be well taken care of for the next five years with warranties that cover just about every mishap. All the staff was very friendly and patient. Everyone around us seemed to be in good spirits and jovial. My mom went with me to buy my car and enjoyed the experience so much she wants to buy her next car from EchoPark as well. Would gladly do the entire process all over again!

Feb 29,2020-went toEcho Park in NewBraunfels-Nissan Sentra w/dent and appearance coverage-found I didn’t need coverage.March2 went back talked w/Mr.Harris.store manager tells me very bluntly No cancellation policy.Went to back room to consult with finances , then tells me only dent policy could be credited.Had no explanation for appearance policy refusal .Left dealership very disappointed..Later Ms. Stephanie from finance calls to come in , sign paperwork and told me both dent and appearance coverage would be credited to my pri pal on my auto loan.It remains to be done .phone calls not returned to me.Please someone in Power listen and honor your policy.Disheartening experience

CLIFF at EchoPark at New Braunfels made all of my dreams come true! First of all, I came into this experience SCARED TO DEATH of car dealers/dealerships (and rightfully so... we’ve all heard the horror stories). I walked in and immediately felt at home. I got a tour of the floor, complimentary drinks AND pizza (we lucked out and came on pizza Saturday), and was put at ease about the whole process! CLIFF went ABOVE AND BEYOND to make sure I found a vehicle perfectly matched for my style preference, budget, and well-being. I couldn’t have asked for a better first buy or a better guy to help me! I can’t say enough amazing things about EchoPark. :)

Everything went very smooth. Everyone was very helpful. Monique Moreno was awesome!

Fast. I loved how quick I was in and out. Your great prices made the no haggle part not an issue. The financing part was fast however the rates were high and I have an 840 credit score. I will have to refinance which is pain. All that being said I have already sent many customers your way.

Great service. They handled everything in a timely manner and was a great help to us. Made our experience so smooth. Would 100 times recommend

This place is not somewhere you want to go shopping at. The service and costumer service is absolutely garbage/trash/lies. Not somewhere you want to go if you're uneducated.

If I could choose 10 stars I would have. Woody was fantastic! I will be buying all my vehicles from Echo Park and will be telling everyone I know to do the same. Well done, Echo Park!!!!

Echo park is just as advertised. No gimmicky sales pitches, no pressure to buy, & no haggling with price or getting gouged with fees or extras that just lines another mans pockets. I had a late appointment on a super busy Saturday for the dealership. I had to wait a bit, but to be expected on such a busy day. While I was waiting, they took care of my trade in estimate & I was able to relax and enjoy the very nice waiting area, that’s equipped with large screen TVs, beverages and iPads that you could look at inventory with, while you waited. We had Team member Sabrina to help us with our car search & she was great! Even after a such long day, she treated us as though we were the only people there that day. Took many test drives and after talking with her, she steered us in the right direction of what we were looking for. We purchased & I had a pre approval, so I had a round about idea of what the cost was going to be, but they found me a much better APR & we went with that. To my surprise at signing, They saved me a few dollars on my monthly payment which is always good. We were the last customers there , & they were closing but still took the time to make us feel right at home. Couldn’t have went to a better place to buy a car, and the people were outstanding! Thank you Echo Park! I’ll definitely be back & theyre #1 in my auto trade group.

I purchased a beautiful 2017 loaded Hyundai Sonata Sport for $15k with just 29k miles from EchoPark. Eric Harris was my sales rep and helped me as soon as I walked into the door. He was very patient with me, courteous, professional and had a “can-do” attitude. I told him what I needed to make a deal and he was able to deliver. I came in looking for a specific type of car and ended up leaving with one I liked better. Eric talked me through the entire process, explained how things worked at EchoPark, gave me options and let me decide what I was comfortable with. I didn’t feel pressured to buy anything. Overall, I had a wonderful experience and would highly recommend EchoPark and Eric to all my family and friends. Great job!

They conned us into signing up for super-expensive GAP insurance and ALly Premier Protection plan, stating that the money is refunded if you cancel these plans in 60 days. This not only added around $4000 to our loan amount but when we canceled the GAP protection plan, no money was refunded. On enquiring with Ally financial, I was informed that they have refunded their share ($172/$799) to the dealership(EchoPark) and the dealership refunds the complete amount. Since the past 2 months, with frequent inquiring and calling the helpline, EchoPark has still not refunded nor has offered any update on the status of the refund.

I just bought my car from EchoPark New Braunfels today and overall it was a great experience! The first time I stopped by to look at cars was in the afternoon and it was really busy. The second time I had gone was a little after lunch time on a Thursday and there was no wait at all! Cliff helped me throughout the whole process and did a great job showing me a lot of options that fit what I was looking for. He was really friendly and helped me find the perfect car! A 2017 Ford Fusion.. I got it with low mileage for a good price! The process of signing the contract and financing was a little bumpy, but we were able to figure it out and Cliff was able to make adjustments for me based off of what I wanted and was able to afford.. and ultimately I am very happy with the results. He got back to me quickly anytime I had questions and tried hard to work with me to ensure I was satisfied and taken care of. Stephanie and Daron, also very friendly, helped me and my family finalize everything and we were good to go! I would definitely recommend buying a car from EchoPark New Braunfels!

We had a terrible experience with this particular dealership. We went to see a car on Monday 2/24/2020 and spoke with Eric H. He showed us the vehicle we were interested in, and told us he would contact us tomorrow Tuesday. We asked him if echo park allowed to try the car for 24hrs he said no, we asked if we could pick our own bank for finance he said no, and last we asked if he could hold the vehicle he said no. We were surprised because other dealerships have allowed us to do these requests. Also he NEVER called us back about the vehicle. We called him several times, and we could not leave him a voicemail because it was full. We called to speak to someone else and they told us the vehicle was sold Tuesday 2/25/2020?!? And no one, not even Eric, called us to inform us about the sell. To me this is very poor customer service. Hopefully they get their act together. I will never refer anyone to do business with this establishment.

This place is GREAT! Salesman Manny really made things happen even with my bad credit and I was able to drive off with my dream car 😍 Thanks EchoPark!!

Awhile back, I had gone to EchoPark NB a couple of times when we were looking for a car, and while we did not buy a car then, I was very impressed by the feeling of the whole operation. But this month, we went again, and this time we BOUGHT. I can say nothing but positive things about the whole experience. I love the no-haggle pricing, and love that they are focused on having you drive away in a car that is safe and that you are happy with. Everyone we dealt with from Jordan in sales, to Carlos in Service, to Cody in management was polite, professional, knowledgeable, and NOT PUSHY at all. Only HELPFUL and GENUINE. I can guarantee that I will be back.

The car wash is fine when working. The customer service is mediocre at best. If you want an Echo Park car ...go to the one at The Rim in San Antonio. Their customer service is great.

We had a fantastic experience and will certainly be back the next time we purchase a car. We live a few hours away and got in later than expected, but Sabrina was still willing to help us and did not make us feel like a burden at all! She really made the experience. She was so kind, helpful, knowledgeable, and enthusiastic. Thank you!

We were sceptical and nervous about buying a usedcar online for the first time. But EchoPark made our experience simple and stress free. Cliff and Gary went above and beyond to help us search for a great used car. They were both very knowledgeable, professional and attentive, especially with it being so busy on Valentine's Day. Driving from Austin after work in rush hour, Gary was very accommodating and intuitive with helping me schedule an appointment with a sales person with ample time. Cliff understood what kind of car we were looking for and he surprised us with his knowledge of brands. He also helped us get the financing terms that worked for us and overall made this experience enjoyable and hassle free. We will definitely be buying again from Echo Park and we will be reccomending them to everyone we know.

By far the best car selling/buying experience ever. Nick was superb in dealing with our old car (gave us fair “trade-in” value)....Jordan helped us find the perfect vehicle! Jeremiah helped as well! All offered incredible customer service!! Will never buy a vehicle elsewhere!!

Great Experience. I spent two weeks researching the exact car I wanted. I contacted 4 direct brand dealers and Echo Park. The dealers messed around for two days with bs haggling on overpriced cars promising me that I'm getting their best deal. I used my USAA car buying app and all the cars I had looked at were listed on USAA site at USAA's pre-negotiated price were lower than the dealer's "lowest price"; except Echo Park. The price was what they said and it was easily the best deal. The car I bought was a former lease turn in with underused mileage and was in pristine condition. Staff was focused on customer service and not on pressure sales. Peter Molina was an awesome rep. Professional, easy to work with and bent over backwards to make the process easier. Texted me through the whole process, and set the car aside for me without a signed contract. Walked in that morning, car was ready, detailed and shiny. In fact a couple tried to buy the car before I showed up and they honored our handshake agreement over the phone. BTW, they also undercut Carmax on prices by 2k or so. I highly recommend considering as no one should buy a new car and no one should have to guess the best price for 6 hours at a dealership.

Carlos lied, gave me the run-around. Still no title and paper plates expired. Terrible experience! Sent me all over county to pickup plates. Tax office said they notified Echo Park it was rejected due to their mistake.

Eric made us feel welcome and informed. We'll be back when it's time for another car.

Great customer service and easy to work with! The online options made it very easy to purchase-we we’re in and out in a matter of minutes. The best selection of cars too! Thanks again.

Amazing Experience!! I have been looking for a SUV for over a year due to sticker shock I waited and thank goodness I did! I am now a very proud owner of a 2019 Chevrolet Traverse the price was unbeatable! I had a very knowledgeableExperience Guide Bryan Woodrum he took his time never any pressure,easy and best car buying experience ever! I bought the warranties at a low cost and now have peace of mind and no worries. Thank you EchoPark

Very friendly staff. They try to go the extra mile to get you into your desired vehicle. Great pricing.

Monique was very helpful, polite and prompt. It was one of the better car buying experiences I’ve had.

Go see Cliff in New Braunfels for no-hassle car buying! We are confident in our purchase and highly recommend Cliff’s style of customer service.

Called and set up test drives for a specific vehicle on two different occasions, following up one hour prior to appointment time so as to not make the trip in vain (from north Austin to New Braunfels location). Both times, I show up and after some internal miscommunication between the staff, I am informed that the vehicle that I came in for had been sold. Two weeks apart and two different vehicles, it seems as if this is a pattern, and although the prices seem fair and the staff was friendly, it has been too much of a hassle to even see the vehicle I was scheduled for. Would not recommend relying on website or phone call to verify that a vehicle is available and get your hopes up, your only bet is to show up and place your eyes on it yourself.

No other way to buy a car! Great experience. Peter Molina was our guide and was amazing. Manager Cody was right there assisting us along the way as well. No hassle. Honest people and very welcoming. Highly recommend this place to all!

Was a very easy process. Didn't feel pressured at all. Very smooth experience.

It was an overall pleasant experience from the time we walked in and was greeted until the time we were walked out and given the keys to our new vehicle. Would highly recommend to others.

This place is where everyone should go. No Hassel no games, they explained everything to me as we went through the process. They will work with you and help you with what the best for you. No regrets!

My experience with this dealership was great. I submitted an inquiry about a car online and got an immediate phone call. I was able to easily set up an appointment to test drive the vehicle. The sales staff kept me informed about the status (sold or on the lot) of the vehicle prior to my appointment. I arrived early and was immediately taken care of. The test drive went well and the purchase process was easy for me. Overall excellent experience.

Being that this was my first visit and first time buying a vehicle myself, the experience was what you expect and more! I don’t remember the managers name but he was very helpful and friendly! My experience guide Daron E. was beyond exceptional! He helped me with the entire process, trying to make it the best experience I could have. Also helped be get a better rate! Daron E. was excellent and I will definitely be come back again when it’s time!

Being this was my first visit and first time buying a vehicle myself, the experience was what you expect and more! I don’t remember the managers name but he was very helpful and friendly! My experience guide Daron E. was beyond exceptional! He helped me with the entire process, trying to make it the best experience I could have. Also helped be get a better rate! Daron E. was excellent and I will definitely be come back again when it’s time!

We had great service right when we walked in. We got checked in and have someone show us around. They had refreshments and even some snacks. Once it was our turn to test drive some vehicles , it was a very smooth process. We told them what car we wanted to test drive and they went and got the car for us. I really like that our guy (Cliff) gave us some alone time to talk through our decision. When we were ready to purchase the car, it took very little time to get that process going. I really like this business model of purchasing a car. At Echo there is no haggling like the traditional way at dealerships which can be very frustrating. Things are straight forward and transparent. We've been looking for a car for a while and everytime we went to a traditional dealership we'd always leave bummed or frustrated. At Echo, it felt like this is how buying a car should be like.

Great Customer Service, Smooth & Simple Process, No Pressure - There's not much more you can ask for when it comes to a vehicle purchasing experience. I would highly recommend this Company & Location!! Overall a great experience.

One of the best car buying experiences I’ve had! Went here knowing exactly what I wanted. Jeremiah was great at explaining how they are different than a regular car dealership. He was also very familiar with brand of car I was looking into and was able to gives us more info about it. The whole car buying process at EchoPark felt stress free. No one pressuring you or pushing you to look at certain cars. I would definitely recommend anyone whose looking into buying a car to try out EchoPark and recommend Jeremiah to help you out!

I got my 2012 Chevy Impala at EchoPark New Braunfels last Saturday and my buying experience and customer satisfaction could not be better. Fantastic attention to their customers. I want to specifically thank Mike Bell (general manager) and Monique (not sure about the spelling) and Sergei. Monique had a great sense of humor and walked me through all the hurdles of buying a car. Sergei had great knowledge of everything associated with the car.

I have nothing but great things to say about EchoPark! This was the best experience we have ever had at a car dealership and this place really is SO different than the rest. Our salesman Peter Molina was friendly, helpful, and just great all around. We were able to fill out the financing application online and then go the next day to test drive and sign the papers. It was quick and easy! All of the employees were friendly and they even had pizza delivered at lunch time for everyone. You can’t beat the prices or the environment. Check them out- you won’t regret it!

Had a great experience at EchoPark Automotive in New Braunfels. I called and made an appointment on our way to the dealership. When we arrived the dealership was very busy so we were thinking we would have to wait awhile to talk with someone, but within a couple of minutes a salesman came over and introduced himself as Peter Molina. He explained how their dealership works (basically they have the best price listed online so there is no haggling, which we like.) We went on a test drive and loved the car! Peter was very thorough and walked us through the necessary paper work and we drove out with a great car. It was honestly the easiest experience I’ve ever had when buying a car. I will definitely buy our next car here and recommend him to friends & family!

With a history of 13 vehicle purchases, this was by far the very best and the shortest. Vehicle prices are low for high quality vehicles and. overall we had an exceptional buying experience. Eric Harris our salesman felt more like a friend that a car salesman. The facilities were comfortable while waiting to complete our transaction. We will definitely be using this dealership in the future.

With a personal history of 13 vehicle purchases, this was by far the very best and the shortest. Vehicle prices are low for high quality vehicles. We are so happy with our purchase and overall it was an exceptional buying experience. The staff was helpful and not pushy and the facilities were comfortable while waiting to complete the transaction. Eric Harris our sales guy felt more like a friend than car salesman. We will be using this dealer in the future for sure.

With a history of 13 vehicle purchases, this was by far the very best and the shortest. Vehicle prices are low for high quality vehicles and. overall we had an exceptional buying experience. Eric Harris our salesman felt more like a friend that a car salesman. The facilities were comfortable while waiting to complete our transaction. We will definitely be using this dealership in the future.

Shout out to Echo Park for running a car dealership the right way! 2 of my sisters needed a vehicle in the last 2 weeks. I recommended Echo Park and both are driving great vehicles for an unbeatable price. Thank you for treating them great and feeding my whole family pizza! I will continue to send anyone looking for a quality car for a great price your way!

Terrible experience. So, I guess we waited way too long to see some positive response but it kept getting worse. First, we went to see a car a few months back and we were grateful to the associate helping us. I now understand that was not a mutual feeling. He calls us up next day asking if we TOOK his tablet (the one that he carried all the time to check prices or whatever). This was EXTREMELY OFFENSIVE, I mean is this how you treat your customers? We were there to get a car and not steal your tablet, cmon. And let me tell you this those were his words. There was no apology ever. Later when we went back he said he left it on another car.. I mean if I was him I would check everywhere before I act so unprofessional and disrespectful towards anybody. Second, we got a car and paid way too much when the car was not even well maintained, he asked us to come back so they can CLEAN it properly. I went specially for that and they did NOTHING. I could clearly see nothing was done. We let it go one more time. Then while the associate was SELLING the car he said your first oil change is on. We are so sure he said it and then when we go there after a month or so, the guy at the reception asked if we had anything in writing. I mean if we were aware that the associates said anything or made false promises while making a sale, sure we would have taken every word in writing. For those planning to go here BEWARE!!!!! You’ll pay more and get fake promises just so you get a car. I am now unsure of visiting any echo park and not just the one in NEW BRAUNFELS. This one experience was enough.

Had a great experience, no haggling the whole process was seamless. Sabrina our sales person was excellent. five stars, and two thumbs up

Bought a 2016 Kia Rio in 2018 at a good price ,which was a good car, but just wasn’t for me. Gone back again to Echo Park today to trade towards a new one and got a 2019 Kia Soul. Gorgeous! Love it! verrry happy! happy! With our new car. Another great experience with Echo Park. As God is my witness this business with All of their employees are so friendly it’s truly a wonderful place, the best dealer to purchase a car. And to Ms. Sabrina can’t thank you enough for helping with the vehicle we brought also for great fun conversation it was a joy. My best wishes for a wonderful New Year...prayers for your doggy. 🙏🏻 Also to Cliff thank you for your assist n senting Sabrina to help us. Super place!! Aloha 🌺

Came into Echo Park New Braunfels looking to trade in my car for something bigger. From the moment i walked in to the end the experience was top notch! I have to thank Clifford for helping, showing us several cars, keeping in contact while trying to decide and most of all making everything such a smooth experience! I left with a 2019 Tahoe in awesome shape and low miles! Thank you Echo Park for the awesome experience and great customer service! If you are looking to buy i highly recommend this location and ask for Clifford!

Cliff and Isaac were a great pair to work with—professionals from start to finish. I’ve shopped at several car dealerships over past years who’s services and expertise pale in comparison to what is experienced at this EchoPark location. Great work!

(Translated by Google) We really liked doing business with you, the service and the treatment is very professional and have good cars and good price, I recommend it. (Original) Nos gusto mucho hacer negocios con ustedes, el servicio y el trato es muy profesional y tienen buenos autos y a buen precio, se lo recomiendo.

Tienen autos muy buenos a buen precio y la atencion es magnifica, lo recomiendo.

It’s a great experience, was well done

Very different feel at echo park. No pressure, relaxed atmosphere. Easy proces. Very accommodating. Overall best car buying experience I've had.

The sales person I dealt with was very easy to get along with that current location did not have what I was looking for but would recommend the place to other people

No fuss car buying. salesman stayed with us throughout the entire process.

Very pleasant experience. Easy to work with. No pressure.

Excellent selection of cars, quick appraisal process! Overall very enjoyable experience.

I want to say Thank you to Darian for making outlet car buying of the Lincoln MKZ last night so easy and not stressful. He was very polite and so were the many others that introduce themselves to us. I will recommend Echo Park New Braunfels to many. Thank you for a great experience.

The whole process was very stress free. Everybody there was very laid back, and that’s hard considering we were there with 2 very hyperactive children. Sabrina was very friendly and understanding. They even price matched an appraisal that came in 2k more than they initially offered. Very good experience and definitely will return for a second vehicle.

A++++ experience, Very helpful Staff. Easy and quick buying experience. Submitted my info online, quick response, no hassle pricing and a very good finance rate with one of there prime lenders... And my daughter thanks them too

I went to echopark because I saw a car online and I want to take at look, I didn't make a appointment but they take walk in, first they call the sale person experience Guide, my guide was awesome he explain me how they do business, pretty simple the price it's set up and they don't have any ads just taxes and registration plus all the cars come with 30 days warranty, they work with a lot of banks, you just has to fill the application in the tablet and they just look for the lowest rate, I wast out in an hour best experience ever.

I truly enjoyed their smooth and easy buying process, and Nick gave me a really good trade offer! Manny was also pleasure to work with. I definitely would recommend them to anyone looking to buy or trade in a car!

Awesome selection of cars and very friendly staff. Car buying process was definitely easy. However, they will try to sell you $4000+ in extended warranties. I specifically asked to be see the numbers with and without buying the warranties, and they didn't do that. They sold me the warranties, which is my own fault for not paying more attention. I was able to cancel the most expensive policy. Just an FYI for future buyers who may not want the extra cost.

This was my first time buying a car straight off the lot and I’ll be honest I was very nervous. I didn’t know what to expect, The staff kept everything straight forward which I really appreciated and Antoine helped me the whole way! By far best customer service I’ve ever experienced! Thank y’all!

Saw a vehicle i wanted online. The whole buying and trade in process was quick and easy. My sales person Woody was very helpful and got us in and out within about 90 minutes.

Peter was low key but always ready to offer all their available products. I appreciated his approach and their no haggle, bottom line lowest price approach. Everyone I dealt with was friendly and efficient. They did not waste my time or theirs. I would go back and I will recommend them to friends and family.

Caution this company is not to be trusted. They said they had said car for 11k. Got financing secured through my bank. When I got there the car that was to be looked at mysteriously sold. They also refused to allow me to finance through my bank. Saying they don't work with it. Then offered me an older car for 1k more then original car when I questioned them about the price of older car being more. They became rude and said I was wasting THEIR time. When I drove an hour to get there. Then had to wait for an appointment for another hour. Then tried to see what they had for another hour. In short they screw you on interest rates and use a bait and switch to get you in

My husband and I bought a truck here and it was a great experience. The price was unbelievably low and they were nothing but helpful the whole time. Jeremiah was great with us, and we will definitely be getting our next car here.

The service was professional,fast and accommodating! They work with you but are not pushy! This is the best experience I have ever had buying a car! Thank You Jordan!

Went in on 1/11/2020. Just wasted a trip to San Antonio looking and waiting on sales people there. On my home to Austin when I stopped to see a car. They were packed full and I was still seen in less than 10 minutes. He didn’t rush me and showed me the car I see and a few more that wasn’t up on the site yet. Talked about a trade in, I was low balled at other places but they gave me a very fair offer and I took it. Now I am in my new car. Staff is A+, not pushy at all. And I did have a small stain on the car I bought and detail fixed it up before I left.

Awful customer service. Plus they screwed up on their end and expected me to pay to get them out of the negatives

BEWARE! We went to buy a car and they tried to make us pay $2000 even with excellent credit. The banks they use said the car was over-priced and in order to buy it, we would need to pay $2000 to make up the difference for them to loan to us. We said it make no sense that we would have to pay kind of money to buy it. We even spoke to the General Manager of the store and he said there is nothing he could do because the price is set. Good luck to them selling the car if a bank won't do a loan without paying $2000 down to get it. Basically, they bought the car for too much and were trying to pass on that mistake to us. Deceptive practices. Go elsewhere.

Our Experience Guide, Sabrina Preiss, was such a joy to work with. She was friendly, knowledgeable and committed to meeting our needs despite the fact that we showed up 30 mins before closing and she had to stay well past 10pm to have the car washed for us to take home. Thank you Sabrina... this is what a car buying experience should be about! We will be back!

If I could give this place zero starts I would! After 4 hours of being there boom.... all of a sodden the bank won't fiance the car -with an excellent credit rating! The dealership wanted us to put down $2000 more before their banks would finance the loan. Bottom line the dealership bought the car for to much and tried to pass that cost onto us. We offered to purchase the car for what it was worth but the General Manager wouldn't even try to make it right! Do NOT waste your time!! Very deceptive practices!

If I could give this place zero starts I would! After 4 hours of being there boom.... all of a sodden the bank won't fiance the car -with an excellent credit rating! The dealership wanted us to put down $2000 more before their banks would finance the loan. Bottom line the dealership bought the car for to much and tried to pass that cost onto us. We offered to purchase the car for what it was worth but the General Manager wouldn't even try to make it right! Do NOT waste your time!! Very deceptive practices!

BEWARE! We went to buy a car and they tried to make us pay $2000 even with excellent credit. The banks they use said the car was over-priced and in order to buy it, we would need to pay $2000 to make up the difference for them to loan to us. We said it make no sense that we would have to pay kind of money to buy it. We even spoke to the General Manager of the store and he said there is nothing he could do because the price is set. Good luck to them selling the car if a bank won't do a loan without paying $2000 down to get it. Basically, they bought the car for too much and were trying to pass on that mistake to us. Deceptive practices. Go elsewhere.

The salesman and the manager both were professional. The salesman gave a detailed explanation of their business model.

If I could give this place zero starts I would! After 4 hours of being there boom.... all of a sodden the bank won't fiance the car -with an excellent credit rating! The dealership wanted us to put down $2000 more before their banks would finance the loan. Bottom line the dealership bought the car for to much and tried to pass that cost onto us. We offered to purchase the car for what it was worth but the General Manager wouldn't even try to make it right! Do NOT waste your time!! Very deceptive practices!

This place had a nice atmosphere. I really appreciated the expedient process, I was in and out with my new truck in under two hours. Everyone was friendly and attentive.

Very pleasant and no pressure sales experience. My sales representative, Cliff, was very professional and patient during the buying process. He made the overall experience great! I would definitely reccomend visiting Echo Park in New Braunfels for good prices and quality cars & trucks.

great personal service and not pushie. The sales person was excellent and very knowledgeable. Need to be more thorough with pre car inspections. Automatic door window assembly not working on rear passenger side. Had to take to dealer and wait a week to be repaired??

Sabrina Preiss did an excellent job and made the buying process enjoyable.

Such a neat experience. Great price on my new car! My husband said he wants to come back here for all our future car purchases.

Best car buying experience I've ever had! Antoine was patient, polite, and informative. I never got the car salesman vibe from him. Thank you!

bought a van from echopark yesterday. The easiest cary buying process in my lifetime. Everyone was nice and no pressure. I would highly recommend this place to anyone. The best part is the pricing is very competitive to blow cars out. They are not going to haggle/negotiate with you so don't bother. Thanks for an easy process .

We recently bought a new vehicle at echo park with the help of Daron Esquivel, and it was an amazing experience. Thanks for your warm, friendly and professional help, Daron! If you are considering buying a car here, I would definitely recommend!

When I first came by I was a little suspicious about the dealership and the low prices of the cars. However, immediately walking into the establishment we were greeted with a smile and true hospitality. We began the process with all the intricacies explained in full detail, you could tell our representative knew what she was talking about. The was no haggling, and no extra fees included in the final pricing of the vehicle, just true transparency. The optional warranty they offer covers practically everything on your car for 3yr, or you can choose the 5yr option, and it's a great deal in my opinion, better than what any ol dealer would offer you. My only issue was that they didn't accept Navy Federal for financing, they explained to us that they simply don't receive their money in a timely manner from Navy Federal, somewhere between 30-45 days, and their qualifed lenders are usuly 24hrs. Even though it sounded a little shady, they actually we're able to match my interest rate I would've received from Navy Federal anyways, I went with their "qualified lender" Wells Fargo. Some of the cool things in the dealership are, free coffee/hot chocolate, water, and they have a play area for kids. Pros: -Friendly and Knowledgeable Staff -Welcoming environment -Transparency all around -Complimentary beverages -Very low prices on their vehicles. -No hidden fees or money grabs in their contract. -Able to pay off vehicle early Cons: -Few errors on the paperwork that had to be corrected -Wasnt able to go with Navy Fed until I refinance -Tank wasn't refilled and Key fob battery was low (easy fix that they quickly addressed and corrected) Overall, I had a great time with the dealership and they made buying my first car fun and easy, thank you guys. Silver 2016 Mazda 6 GT

Jordan was our sales guy and was super helpful. We went in thinking we knew what we wanted but he was patient in helping us decide. Would definitely refer him specifically to friends and family.

I highly recommend EchoPark. I am an advocate for trying to shop local. However, the deal I received on this truck could not be touched by local dealers. We tried. I purchased my 2019 F150 FX4 for about $5k under bluebook. This deal sounded to good to be true so I was really skeptical. However, after doing all my homework and looking the vehicle over, I pulled the trigger on the deal. My experience with EchoPark was awesome. Most of the deal was done over the phone. No sneaky trickery, no high pressure sales tactics, and for the most part, no back and forth negotiation. Really the only negotiations was the interest rate. While the interest rate was still a little high, I am still pleased. When I arrived at the dealership, Bryan Woodrom had the vehicle parked up front ready for me to look it over. He was not pushy, was not a “know it all” sales. They were obviously very busy, but I was Bryans only concern at the time. Total time at the dealership including looking the over, test drive, paperwork, and discussing where the beat food in town was, was just shy of 1.5hrs. I am sure it would have been faster if it wasn’t for me looking the truck over with a fine tooth comb. Here are my 1-5 ratings Experience: 4 Financing: 3, interest rate was not competitive to my bank and they would not allow a bank transfer. So they make it hard to use your bank. However, you can refinance through your bank at anytime. Salesman/Finance: Bryan Woodrom 5+, great guy. Vehicle cleanliness: 2, they could have done a much better job in this area. Truck was cleaned, however it looked like a 2 minute wipe down with a quick vacuum of the inside. Vehicle Pricing: 5+, I could not find a better deal. Sales tactics: 5, no pushy tactics. If you don’t want the add ons, no problem. Do your homework before purchasing the warranty and gap insurance. All in all, great experience and awesome staff. I would definitely do business here again.

Thank You Jordan, amazing experience. Very professional, no pressure.

Very polite and helpful

Quick and easy. Headed there from Austin late on a Friday with a specific truck in mind that I found online. Priced thousands lower than comparable trucks that I test drove the weekend prior. Worked with Peter in the dealership, who let me take it on a test drive and gave me quick numbers on my trade-in that was only slightly lower than KBB. Gave them the title of my trade-in, signed the paperwork on the truck, and that was it. Quick transaction. Don't know what their rates look like if you need to finance your car because I paid cash, but very smooth from start to finish.

Spent a few hours working with Eric Harris over at EchoPark and could not be happier with the experience. Low pressure, great information, and a relaxed purchasing experience. Thanks Eric!

Smooth car buying experience from start to finish!!

Great experience from start to finish.

Worst dealership I’ve Ever been in my life wouldn’t do personal financing I had a 13’800 loan and it was pre approved from Navy Federal Credit Union and it was ready to use in hand I it was a hour in a half drive from Bastrop where I live they had told me over the phone they take it and when I showed up at the dealership they said they don’t take it I wasted time honestly I’m upset because they wasted my time and now they lost business from me I will never go to that dealership ever again The employee that helped me was Darren Kelly but manny said I couldn’t use the loan

Jordan Ramirez at the New Braunfels location was professional and knowledgeable. We actually liked and appreciated the deal as well as the experience, that we bought 2 cars that day. Great service! We will recommend to all.

Jordon was awesome. They make buying a car easy and Super fast process. Will recommend to all my family and friends.

I have purchased 2 cars from this location. Each time it was a great experience. I flew from Dallas to find a car for my daughter and every dealership we visited wanted to pull the good ole bair and switch. Echopark was up front and honest. We called ahead to see if the vehicle was available. They confirmed it was. I told them I was on my way. By the time I got there there pulled the car to the front. I test drove it and made the purchase. We were in and out in about 1 hour. Great customer service!

Good prices and selection. Only lightly pushy staff. Poor selection of lenders they are willing to work with. Sexist staff. I'm surprised they kept sending me emails asking me to leave this public review after I said as much on the private review.

Horrible service. Thank god we got a different person the next time we went. They didn't show any features on the car or go over any of the basic functions. And then they don't even give you a full tank of gas when you purchase a vehicle. If you are into buy n go type dealerships this is it. If you want a true car buying experience go to a professional dealership. Only thing they do well is cutting checks for vehicles

Reiner was so helpful and made my car buying experience so smooth and stress free! Very friendly staff with a straightforward and simple process.

Thank you Sabrina (New Braunfels) for helping me make my first time purchasing a car a great experience, you were able to meet all my expectations and help me find something most convenient for me, Appreciate it! I would most definitely recommend.

This was THE BEST car buying experience I've ever had! This is definitely not your "typical" dealership. There was nobody waiting to pounce on me as soon as I got out of my car. Whew! Went inside and was immediately greeted and set up with an "Experience Guide", not a salesperson. Sabrina was the perfect match for me: she listened to want I wanted and didn't try to sway my wants/needs. I was in and out in about 2 hours--including working up my trade-in. Never once felt pressured. I will definitely buy from them again.

hands down the 1# one place to get you into your new vehicle, they helped me get into my dream 2019 ram 1500 lone star $6,000 below the going rate, at %4.6, and being a first time buyer with not much credit, they helped me every step of the way no hidden fees or miscommunication.... they put everything on the table for you to review, walk you thru every single step and detail, thank you echopark 10/10 recommend

Everything was as advertised. No hassle, no gimmicks, and the fastest, in and out experience I've ever had at a dealership. Peter Molina sold us our car and explained everything honestly, promptly, and clearly. I'll buy my next car from EchoPark.

Had a great experience last night at EchoPark Automotive. My fiance went in last night just to see if we would qualify to get a vehicle and we did!! Jordan our salesman was super sweet and helpful through out the whole process! Even went out of his way to go pick up some info we needed to drive off with the vehicle that day! Thank you to EchoPark Automotive & Jordan! We are completely satisfied with our experiance & LOVE our new vehicle!!

I saw a listing for a car for the make I wanted in the mileage range I was looking at, at a really good price. Went in to the place, and Javier was super helpful, answered all the questions I had, and it was a really smooth process.

Great customer service! Our sales guys Manny was very patient and very helpful. He wasn’t pushy at all he listens to everything we wanted and he made it happen. Will definitely come back here when I need to purchase another vehicle!

*Relaxed atmosphere *Lovely Sales staff *All transactions handled by one person. *Absolutely the best car buying experience in my 52 years of life.

Thank you to Daren, Cody, Peter and Issac for all their help and patience. It took a village, but we made it out in the best family SUV! Highly recommend Echo Park.

TL;DR - If you're looking to buy a vehicle, I recommend checking Echo Park first. The experience is super relaxed, quick, and without pressure. Also, be sure to ask for Monique Moreno. For context: I'd been shopping for a vehicle for almost 2 weeks, and met/dealt with several car salesman from various dealerships. Echo Park was the last dealership I visited and purchased from. (It was a roller coaster trying to find a good deal). Echo Park Automotive New Braunfels for me, was everything I could ask for from a dealership. From the selection of vehicles to the lack of pressure from the staff. If you do decide to visit this dealership, I highly recommend Monique Moreno. She did an amazing job selling me the vehicle I wanted. She actually listened to what I was looking for and took the time to show me what I could actually want. I highly recommend her. As for the rest of my experience, I have to give a shout out to Cody Chapman (and of course Monique) for answering all my questions. By the time, I got to Echo Park I was wary of buying a vehicle. So I'm surprised how patient and courteous they were listening and answering all my questions. If I had one issue with my experience at all, it would probably have to be the way in which financing is arranged. You can only use their in-house lending and I had an awesome rate from an out-of-network lender. However, that's something they are very upfront about. So I don't really consider it a negative. Especially since they were able to negotiate with one of their lenders to get me a competitive rate. Which ultimately, sold me on the purchase.

Found all the information about the vehicle on a Sunday, walked in on Monday morning, and walked out with the car I wanted in just two hours.

Car has no floor mats. Car looked like it came off the show room floor but has no floor mats. Please send me the RS floor mats that should have been in the car. Go look by the vacuum cleaner where the car was detailed. Someone probably forgot to put them back in the car.

I am so happy with my experience at Echopark! Buying a car can be very stressful, especially with pushy salesman, but everyone at Echopark is absolutely wonderful! They really work to find the right car for you. Cliff helped me out and was amazing! If you are looking to buy a car, I highly recommend checking them out. You won't be disappointed.

I just want to say thank you to all the staff and to our sales guy, Jeremiah! He seemed more like family then sales. Very knowledgeable and listened to our needs and concerns. He was very patient with us. We will be sure to go back when we look for another vehicle! Awesome job all around!

Nice cars

I was dreading having to deal with a car salesman, but from the moment we walked in the door, we felt welcomed and never pressured. Our sales guy (Cliff McGuire) was absolutely wonderful and was very patient with trying to figure out the best car for us. He never got frustrated or tired of us wanting to test drive cars. Not the usual car buying experience at all. Thank you, Cliff, for taking the pain out of this process.

Cliff was amazing and so patient. Our experience was fantastic!

Just bought a car here yesterday and highly recommend this used car dealership! They have an alternative business model that allows them to honestly price their cars under KBB value. I worked with Jerry Mares and he was super helpful, patient, and not pushy at all through the entire process. He even stayed nearly an hour and half late so I could drive in from Austin after work! I also brought in my brother and dad, who are both car and tire experts and they couldn't find a thing wrong with the car I wanted to buy. The service team at Echo Park is top notch! Definitely go check out this place for your new ride!

I research for this vehicle in every site as well as in my local dealerships, therefore, an up-to-date online inventory is important to me. I don't mind driving to another city for the perfect car. At the end of the day, Echo Park helped me made a smooth purchased. I found the car I wanted, I called, got financing, drove to the dealership, sign and picked up my new car (new to me).

My salesman is Cliff McGuire whom I worked with long distance to secure a quote for my trade in, to secure financing, and to verify details on the truck I was purchasing. Everything worked very smoothly when I arrived at the dealership. Cliff honored his long distance appraisal of my trade in. They had all of the paperwork arranged and ready when I arrived. I would certainly work with Echo Park again and I unconditionally recommend Cliff McGuire as your go to sales consultant. They have a good inventory of vehicles to choose from at very competitive prices, as I compared vehicles from Phoenix to Denver to Oklahoma to Houston. Mark Kelly - El Paso Texas.

Jeremiah didn’t just sell us a vehicle, he sold us an experience. No pressure, laid back but at the same time very professional. Great attention to detail and knowledgeable of all the vehicles we wanted to look at. Will definitely be back and will recommend ALL of our very large family. Thank you Jeremiah for everything.

A wonderful place!!! Great atmosphere and very clean vehicles!!!

Jeremiah didn’t just sell us a vehicle, he sold us an experience. No pressure, laid back but at the same time very professional. Great attention to detail and knowledgeable of all the vehicles we wanted to look at. Will definitely be back and will recommend ALL of our very large family. Thank you Jeremiah for everything.

Javier took care of us and made the buying process easy!! My son loves his new car and we are grateful! Thank you, Javier!

We had a great experience at Echo Park in New Braunfels. Daron was extremely helpful with our car buying process! We would highly recommend purchasing a vehicle from Echo Park NB!

The car buying experience at Echo Park was very enjoyable. There was no pressure and no negotiations. We knew which car we wanted and in less than 2 hours we drove it off the lot. We were able to call ahead of time to set up an appointment and Cliff was waiting for us when we got there. He answered all our questions and made sure we got the car we wanted quickly. Thank you, Cliff and all the crew at Echo Park New Braunfels!

We had a great car buying experience at Echo Park in NB! Daron and Cody were extremely helpful! Very friendly and excellent customer service!

Quick and simple! Just bought a vehicle this past Saturday at 9pm...we were the last ones there (drove 3 hours to go see/pick up the car). Peter was very patient and fast getting all the paperwork ready. All in all we were there tops 2 hours from greeting to driving out. Definitely as enjoyable as it could have been.

Daron is great! Casual comfortable non pressure place. Highly recommend

Great selection of vehicles, easy paperwork with much of it completed online, and knowledgeable staff. Monique Moreno was terrific and showed me how to use all the bells and whistles on my new car. Extremely easy process from start to finish. Long gone are the days of having to spend an entire day at the dealership when purchasing a new vehicle. Definitely will recommend Echo Park to anyone needing a car.

Easy, friendly experience. Straight forward pricing and Javier was extremely helpful and responsive. Would recommend!

DO NOT DO ANY BUISSNESS WITH THESE PEOPLE THER ARE A SCAM BIG TIME THEY LIE OR DO WHAT EVER THEY HAVE TO DO TO TAKE MORE MONEY OUT OF YOUR POCKET DO YOUR SELF A BIG FAVOR LOOK ELSEWHERE

Newer cars at a good price. Second time I?ve purchased a vehicle from echo park.

Had a very good experience there the salesperson was excellent excellent service and excellent results bought a vehicle before the end of the night.

I love the way people treated you nice and courteous

Better than any dealership for sure,”cliff” help me a lot getting a new car very helpful too

Came for the great prices. Stayed for the excellent service, shout out to Daron and Javi. Left with a new car for a heck of price. Recommend echo park to anyone!

Monique and daron helped me a lot I went in for a specific vehicle and they helped get into I definitely recommend. Great crew great workers they’ll take there and work with you to make everything possible. Great experience!

Edited 11/12/2019 I am fixing this review because these guys at Echo park made it right and got me a great deal on a truck! My first review was due to a guy in finance who I felt did not know what he was doing, but my salesman, Daron, worked with me and got it all figured out. Daron took care of my deal and had me out of there within an hour and had my truck looking clean. If you can get Daron I highly recommend him to get you into a new car.

I really love my new Tacoma. Eric was helpful and knowledgeable. I would recommend EchoPark

Easy car buying experience like no other. Javier was amazing to work with.

EchoPark made purchasing my car so simple. It was a great experience to have my son witness as he moves into being an independant adult. I will definately go there again.

Edited 11/09/19 So after a week and talking back and forth we ended up buying the car from Echo Park and here’s why: After the initial upset several upper management contacted me to make things right. They cleared some miscommunication from the first salesman and even offered to drive the car up to North of Austin for us so we could test drive it. We were able to make it back down to NB today and we were well taken care of. Got a test drive immediately and papers were drawn and signed in an hour. They even held the car for a day so we could get back to look at it. My biggest take away is this....if you have problems with the initial sales person ask for another. I was much more satisfied with the service I received from Richard and Isaac. We did end up taking the GAP insurance because this car is for a teenager but Richard wasn’t pushy at all and we actually got a better interest rate with their financing than our own bank. I’m going to leave my original review below because everyone needs to see the exact experience I had and I’m going to give 4 stars instead of 5 just because of that initial experience but it did have a happy ending and I’ll have a happy boy this afternoon. Happy car shopping y’all and if you do go to Echo Park for your car tell them Mendy sent you and to talk to Richard or Isaac! 😉 READ THE BAD REVIEWS!!!!! Tried to buy a car for our son. Wanted to use our banks financing. We have excellent credit and get preferred interest rates. They don’t want to accept outside financing because they want to up your rate to make more money. They came back to us with a interest rate almost double than what we can get through our bank. Shady, shady, shady. They tell you it’s because it takes too long to get paid! Not if I walk in with a cashiers check from the bank!!!!! Also, they push all the warranties and gap insurance and up your rate if you don’t take it AND they run hard inquiries on your credit multiple times. Shameful. Don’t walk away....RUN!!!!!! They need to be shut down.

Excellent easy experience from start to finish! Good selection of vehicles, all priced well, and the customer service was phenomenal!!

If anyone is looking for a vehicle, go see Sabrina! She’s literally amazing! Best service ever! I was in and out without the stressful “new car buying” stuff. Best place ever!

Great experience! Jordan was awesome and very helpful. I highly recommend this place if your looking for a vehicle.

Terry Bennet was extremely helpful and made the buying process enjoyable! Drove home in a beautiful 2016 F150

Very friendly and knowledgeable staff would recommend to everybody looking for a used car or truck

Excellent experience. Great selection of vehicles to choose from. Jerry had the vehicles we were interested in ready to look at. Got a good deal for our trade. No pressure.

The car buying experience at Echo Park was much smoother and somewhat quicker than at a regular dealership. The price is what's listed online and our guide explained the Echo Park process and pricing to us right when we arrived. We were able to test drive the vehicle we came in to see quickly and were able to complete all of the financing through a tablet. Eric Harris did a fantastic job of explaining everything and made it a great experience!

Very easy transaction, and a price that could not be beat!

great experience. Jeremiah was a pleasure to deal with. will definitely go back when we need another vehicle. felt no pressure. great job guys

Took our Granddaughter to EchoPark to buy a car and had a much better experience than at other car dealers! Met with Sabrina Preiss and she was attentive to what we said we wanted and was very friendly and patient with us. We drove several cars, learned a lot about each model, and never felt pressured to buy. While on the lot, every car had the year, make/model, miles, and price on each vehicle. Also the keys were on every car so you didn’t have to wait for the sales person to go back to the office to get another set of keys. Unfortunately we didn’t find the car we wanted but feel comfortable that the prices we saw were very competitive and every car was in great shape. So much so that we are willing to wait until the car we want shows up on the web site or we hear from Sabrina. Great experience and EchoPark has our business!

Not outside lender friendly. They don't tell you until datamining and giving your DL back. Every car listing page should indicate this. It is ok they lost a $25k sale!!!

Great experience. I'm definitely Going back. For another car when needed. Jeremiah was awsome to deal with.

I will forever buy cars at EchoPark!!!

Terry Bennett was really helpful! He helped me get a great car!

Terry Bennett took great care of me and I highly recommend working with him for your car purchase. No BS and smooth transaction.

The store was clean, simple, and modern. The sales associates were friendly and readily helpful, not only with me but with one another. There was a spirit of camaraderie that felt less competitive than most other car dealerships. Jordan was extremely nice, knowledgeable, and friendly. I felt no pressure to buy or hurried to make a decision at all. I get heard, respected, appreciated.

Definitely recommend this place we had an awesome experience with Jordan love the no hassle pricing

Want to give a shout out to Cliff McGuire at Echopark Automotive in New Braunfels. Got me into a beautiful car and made the process so easy. He's knowledgeable, friendly, and gets the job done. I definitely recommend him if you're car shopping!

(Translated by Google) I visited Echo Park in New Braunfels with my wife today and the experience with Manny Miranda was excellent. Tremendous customer service and very professional. If you are looking for a good used car with tremendous customer service in Spanish, visit Echo Park in New Braunfels and try Manny Miranda. (Original) Visite Echo Park en New Braunfels junto a mi esposa en el día de hoy y la experiencia con Manny Miranda fué excelente. Tremendo servicio al cliente y muy profesional. Si estás buscando un buen carro usado con un tremendo servicio al cliente en español, visita Echo Park en New Braunfels y procura por Manny Miranda.

I think my experience was more than getting a first car by myself! These people are beyond sweet & helpful & understanding. Bottom line they are just lovely!!! I loved the experience & I loved how they gave me all the information I needed to know & where to go to find it.

Terry helped us on our first visit to Echopark. He explained the echopark approach and patiently helped us check out several cars that we were interested in. We weren't ready to buy that day but returned when the price dropped on one of the cars that we really liked. Javier was thorough and helped us complete the purchase. Overall, the best car buying experience we have ever had.

superior customer service, friendly, helpful, knowledgeable and efficient No wasted time- no pressure, very enjoyable experience

As a first time car buyer Terry Bennet made my experience incredibly easy to understand and fast. I got a really great car at an even better price, I will definitely be referring my friends and family over to Echo Park for their car buying needs!

Manny assisted me with finding the best car for my wants and needs. Echo gave me good appraisal amount for my trade in and found me the best APR with the very little down! I love the fact that I was given time to decide without having to have my trade in re-apprased so I knew what I was putting down a week later when everything was finalized. Thank you I absolutely love my ford explorer!

Thanks to Manny, Dave, Nick, & Sergey for all the help in ensuring we were able to drive off in the proper car. The collaboration of this team was crucial in ensuring we had an amazing experience. What a pleasure to do business and will highly recommend to all we know.

Very easy car-buying experience after months of disappointing shopping. Thanks to Sabrina and everyone at EchoPark!

Salesman Terry Bennett went above and beyond in our purchase of our Ford Explorer! He was knowledgeable, personable and helpful beyond expectations. Very fair trade in value for our other vehicle. No pressure sales approach and all staff were really nice and helpful. Will definitely do business again in the future!

I had Terry, he was very friendly, straight to the point and gave us a lot of information.

Terry Bennett was amazing! He was extremely friendly and informative. I would definitely buy another car from Terry.

Daron was patient, efficient and truly cared about getting me the best deal for my car! I couldn’t walk away any happier! 10/10!

10/10 experience! I loved the car i walked away with! Daron was patient, efficient and super helpful!

I was invited to EchoPark to see what was in the in inventory, I had an SUV in mind. Daron waited on me and he was a gentleman! He offered water, coffee, ect, made me feel as it were his home. He offered me a great deal on My my new Hyundai Santa Fe, which I brought home on the same day!! I will refer family and friends to EchPark..

Best customer service me and my mother have ever received! As soon as we came in the staff was so friendly and welcoming. But it didn’t stop there because the whole time I really felt like they were focused on what I was really interested in and just gave me so much helpful information to make the whole process easy for me. Definitely recommend EchoPark and I will definitely be coming back in the future!

Really Terry Bennett you're a rock star. Keep up the good job

Terry Bennett made the car buying process easy!!

Very helpful throughout the whole process. Cliff gave me a great test drive and set up everything. Terry was very quick with the buyign process. I would recomend the prices and service to anyone, especially Cliff and Terry. They a great help!

My experience was amazing the staff members really care about their customers that wall through the door when I took my first car which was a Chevy equinox LS something unexpected came up so just to be on the safe said I ask for another car, and Sabrina look and she ened up getting me a 2017 Jeep with much more lower mileage than the first car I had. This was my first time buying a car from here and I can say it wouldn't be my last

We were looking for a new car for my mom and found the perfect one at Echo Park. Peter Molina was our salesman and he was very professional and answered all of our questions we had about the vehicle and the buying process at Echo Park. We test drove the vehicle we had picked out and within 2.5 hours we were driving away in my mom's new car. This was the easiest car purchase we have ever experienced. I highly recommend Echo Park in New Braunfels. Thank you Peter Molina for a great car buying experience!!

I luv this place for real. Good people never had a problem

The process is smooth and quick. All staff very friendly.

Excellent service, this was my second car. Manager to the sales staff are very personable.

From the moment we walk in everyone greeted us making us feel welcome. Our sales men had other clients, and he keep coming in and checking on us. The process into buying a used car was quick and easy, I even learned more from my sales men here then I have anywhere else that ive purchase a car from.

We found the car online and my husband went to check it out. Thanks to Terry, I was able to see it later that day and discuss the potential purchase details. Terry stayed connected to my husband while we made our decision (which was great) and now I'm driving a car that I absolutely love. The experience was so easy - I've told all of our friends!

Very pleasant buying experience. Great Dealership and concept. Would highly recommend if you are looking for a used car.

Sabrina at New Braunfels was excellent. Great prices, absolutely no pressure when looking or deciding to purchase. Sabrina left us alone to look at the cars and discuss amongst ourselves about the cars and when making a decision. No hasseling from the manager about buying. The only person we dealt with was Sabrina, never even met the manager. Overall a great experience and we love our very well kept used car.

My Husband and I were very pleased with our experience at Echo Park. Terry Bennett was attentive, patient and very clear about the process of purchasing a Vehicle. We did not feel pressured, which is exactly what we wanted. He shared what to expect about how the buying process works at Echo Park and was very knowledgeable, we had no idea he had only been there a short time, until we were told. We also inquired about a good place for BBQ and what Terry suggested turned out to be a GREAT BBQ place instead! ....What a successful day! Thanks again Terry Bennet for a pleasant experience!

Very nice staff and clean bathroom.Very beautiful cars and trucks!!! Tell them Cynthia Sent You and pastor Allen

Sabrina Preiss was excellent saleswoman and made it a pleasant experience.

Terry Bennett was our sales rep and he was excellent to deal with. Knowing I didn't have to haggle about price was very refreshing. The overall experience was great. Thanks Terry!

Hands down the best experience I have ever had buying a car. Terry Bennett made the buying process easy and frustration-free. Thanks for doing things a little differently from the traditional dealers. Will absolutely be back to your New Braunfels location for our next purchase.

Smooth, haggle free experience. Great experience. First time purchase from EchoPark but our next vehicle purchase will again be with EchoPark. Manny Gonzalez was really great through the entire process and easy to reach with any questions I had.

I got there late like 8pm and took a little while to attend me but once Terri jump in it was smooth sailing! Ended up leaving with a vehicle at 11:30pm! These guys were detailing and pushing to give me a nice car even at that hour! Daron took time to explain my new cars features, all in all thanks guys! This is the way car buying should be...♡♡

My experience was great. There were no pushy salesmen, the information was accurate, everything was done to accommodate my needs, and the process was very fast and precise.

I RECENTLY HAD AN EXPERIENCE GOING THRU WEBSITES TO FIND A CAR. I KEPT COMING ACROSS THIS ECHOPARK SITE, I DIDN'T KNOW WHAT IT WAS AND IT KEPT BOTHERING ME. THE NEXT MORNING I MADE IT A POINT TO FIND OUT WHERE AND WHAT IT IS. I FOUND IT, WENT IN, ASK DO THEY TAKE TRADES AND THEY DO. FROM THAT POINT ON IT WAS A DREAM. MONIQUE, A SALES REP, APPROACHED ME AND ASK WHAT WAS I LOOKING FOR, I BRIEFED HER AND SHE MADE IT ALL HAPPEN. I PURCHASED A GREAT SUV AND LOVE IT, I LIKED THE SERVICE SO MUCH, I INQUIRED ABOUT A JOB. BLESSED EXPERIENCE,,YOU GOTTA GO HERE.

Definitely not the car buying experience I was expecting. Daron and Terry were so helpful, showing me not just the vehicles I went in to see but also others that were similar and in my price range. They took the time to explain all the features and once I decided on my purchase, the financing and paperwork only took about an hour. Driving away in my new car, I couldn’t believe how quick and easy everything was. Will definitely recommend Echo Park, Daron and Terry to anyone looking for a new vehicle!

My wife and I sold two vehicles here. Nicolas Singley was easy to work with and made the process flawless. We got a great deal for the vehicles we sold and will definitely go back to either buy or sell in the future. I would recommend EchoPark for anybody looking for a nice environment, quality associates, and good deals.

Wonderful experience! The time my husband and I spent inquiring and ultimately purchasing a vehicle with Echo Park New Braunfels, Texas has been flawless! The employees are very professional and wonderful to work with. I had the pleasure of working with Sabrina. Her wealth of knowledge in the automobile industry is amazing and refreshing. She is also a very good listener! This is a whole new way of purchasing used vehicles and going forward we will return to Echo Park for our vehicles. Best regards, Fay Meloy

Easiest experience ever! Came in to get an estimate on selling our truck on Saturday and came back and dropped the truck off on Monday and had a check in hand for an extremely fair price!! Sergey and Nick were excellent! No pressure to purchase anything!! Definitely recommend to anyone in the market!

Proud to say I was Terry Bennett’s first ever sale! I read many bad reviews about people being pushy or unfriendly. Terry is the exact opposite. Friendly, unassuming and knowledgeable about the sales process since he came from the finance side previously. Process was easy and painless. Highly recommend you ask for him!!! Congrats on the new gig, @Terry Bennett!!!!

We went to New Braunfels looking for a particular make and model. Sabrina showed us exactly what we were looking for at a fair price. The transaction process was quick and painless. The evaluation of our trade-in was very courteous and thorough. We will be back for another purchase.

First off I just wanna day a BIG thank you to Jeremiah, he was extremely knowledgeable of each car, he didn’t pressure me into anything. Relaxing and friendly environment. Everyone there was super kind and helpful, the manger approached us and introduced himself and explain how Echo Park is not your basic dealership, which is so true 🖤 I would 100 percent recommend. Thank you for assisting me in purchasing my first car.

Sabrina(sales) and Cody(finance) were amazing! They went above and beyond to make sure we were taken care of. I would recommend Echo to everyone. In fact my sister is going to visit them soon to purchase her next vehicle.

Sabrina and Peter were very helpful with my son making his very first car purchase. The manager took care of us very well also. Highly recommended!

Great place to buy a vehicle. Costumer service is amazing. Ask for Javi. He went above and beyond for us

Echo Park is awesome! So different than the normal car dealership. No high pressure, we met 2 different sales people (Woody and Eric) and they were both great. No torturous couple of hours in a small room with a finance guy. Your salesman does it all. I went home with the perfect car for me!

Manny was wonderful from beginning to end! knowledgeable professional and fast! we were in and out within 1.5 hours. we did have to request additional bank checks to ensure we received lowest interest rate. would have been great for him to have checked them all first. turned out to be a $3,000 difference for us overall. still a great and easy experience. love our new truck!

We researched what we wanted and found the best deal at Echo Park. We went in, test drove, and bought within two hours. Easiest car buying experience ever. Nothing is fun about car shopping, but they sure made it easy and efficient.

Absolutely first rate experience. From beginning to end, Eric walked us through our entire experience like a pro. He treated us with respect, showed tremendous patience, and never pressured us at all. Eric was a great advisor and helped guide us through a purchase that we left feeling comfortable and confident about.

Absolutely first rate experience. From beginning to end, Eric walked us through our entire experience like a pro. He treated us with respect, showed tremendous patience, and never pressured us at all. Eric was a great advisor and helped guide us through a purchase that we left feeling comfortable and confident about.

It was really nice and easy, everyone was nice, but mostly what was really good was that there prices are very good, like really good I’m very happy

My husband looked at a car this morning. We decided we wanted a different one they had in stock. They were working the process and my husband got called into work. They rushed everything to get him gone and let me finish. I was totally impressed. Not to mention I love the no haggle pricing.

Michael and Cody were very straight forward and super easy to talk to. This is the fastest I've ever purchased a vehicle. I'd buy here again.

Peter Molina is who helped us and he was awesome! Highly recommend!

What an awful experience. I contacted this dealership over the weekend for a Tundra. I received a few email exchanges from Judy Benson claimed the vehicle was STILL AVAILABLE as of yesterday, 26 August. We scheduled an appointment for today, 12pm on 27 August. I even called the dealership earlier today to confirm the vehicle was still available at 10am before I drove TWO HOURS to see the vehicle, and it was CONFIRMED the vehicle was in stock at Echo Park, New Braunfels. Guess what? I show up, sit down, agent goes to retrieve the vehicle for a test drive and it’s not there. The manager walked up to apologize that the truck was sold on Saturday. So it was sold on Saturday, but since SUNDAY this company has been trying to sell this vehicle for me. Waste of my time. And 4 hour round trip. Thanks for nothing. At least they were nice about it, but they’ll never receive my business ever again.

These people CARE about their customers. Thank you Sabrina, Rommel, and everyone @ EPNB for being amazing!

THEY SAY THEY'RE DIFFERENT THAN ALL THE OTHER USED CAR DEALERSHIPS. THAT'S RIGHT, THEY'RE WORSE! LIED TO USE SEVERAL TIMES DURING THE COURSE OF NEGOTIATIONS. WOULD NOT DO BUSINESS WITH ANY CREDIT UNIONS, WILL ONLY ALLOW $5K DOWN PAYMENT. INSIST ON USING THEIR BANKS. THATS BECAUSE THE MANAGERS AND SALESAMEN GET COMMISSIONS FROM THE BANK FOR WRITING THE CONTRACT. I WILL SAY THIS AS A POSITIVE; THEIR WARRANTIES SEEM TO BE RELATIVELY REASONABLE. I WOULD NEVER GO BACK THERE AND DONT RECOMMEND ANYONE ELSE GOING THERE, EVEN IF YOU'RE DESPERATE, THERE ARE OTHER MORE REPUTABLE(DON'T BELIEVE I JUST SAID THAT) AROUND, BUT BE CAREFUL OF THEM AS WELL. GET YOUR OWN FINANCING BEFORE U GO. READ EVERYTHIHNG CAREFULLY....

Super nice,clean, and friendly environment. Speedy service! Helped me get the best deal and did everything they could to help me the most!

Very pleasant experience . So very professional . No pressure sales . Quick , easy and out the door .

Very friendly sales staff. No pressure sales. Easy financing. Pain free paperwork 😊

Great service and hassle free!

I bought an SUV here a few days ago. My salesman was Jeremiah and he was extremely helpful. He was not pushy and made sure to find an SUV that I LOVED! I was in and out within a couple of hours and I couldn’t be any happier with my experience there! Definitely recommend! Don’t go anywhere else, go HERE!

The Moment My Husband and I walked in we were greeted by Cliff. He was super Laid Back with a Wealth of knowledge of the Vehicles. We had our minds set on a particular truck coming in. Cliff never once was pushy or try to up sale us. He remained in the criteria we were looking for. It was such an Easy Buying Process. We spent 2 hours there and out the door with our truck. Great Place with Wonderful People.

The best car buying experience I have ever had. Sabrina was very informative and easy to work with. EchoPark is lucky to have her!

Daron Esquivel did an amazing job! He was very professional, informative and fast. He made the entire process easy and fast. I will definitely recommend EchoPark Automotive because of Daron Esquivel.

Daron Esquivel was an amazing sales person and made us feel at home during the buying process.

Sabrina Preiss is amazing. She helped my granddaughter in achieving her dream! Great vehicles here!

With a few spoken words me and my significant other Tasha decided to check out EchoPark. I would have to say I was impressed. First of all the we saw and wanted seen on internet we parked next to pulling in. No one approached us strange I thought. Any hoo I continued inside. Sabrina Preiss greeted me and Tasha, next thing I knew we were driving down I35 it was brought to our attention air-conditioning was blincking off and on they stated they would fix no extra charge. Gave use a 3 year extended warranty cheap price. Most dealers wouldnt even think about giving it away at such a great price. I will drive home with it Sunday back to Lubbock.

Professional sales team, clean and organized dealership and LOTS of vehicle on the lot to choose from.

I stopped by EchoPark to take a look at a vehicle for my just turned 16 year old daughter. The salesperson I dealt with, Jeremiah, was extremely helpful, very professional, and not pushy in any way. The purpose went very quickly and we drove her vehicle away shortly after I arrived there. Their selection of vehicles was very good, too.

We just bought a car today. Our salesman Bryan "Woody" Woodrom was fantastic. The entire process was smooth and stress free. Highly recommend them :)

Very professional, patient and it really shows that they care about the customer! Jordan was great! Highly recommend!

Just bought my first car from here Jeremiah was very helpful and the experience was great. Definitely recommend this place!

Great buying experience. No pressure. Dealing with real numbers. Simple and Easy! Sabrina was great to deal with!

I enjoyed the whole experience.

Had a fantastic experience with this dealership, extremely friendly, no pressure, very relaxed. Was able to see a wide range of vehicles. The whole process was fast and pleasant. Would absolutely buy here again.

Was searching for a car since March so my patience was gone. Went to north park Audi found a A3 but it was way over priced. Ended up going to the Echo Park San Antonio and was immediately pressured into a car that didn’t meet my accommodations, so I went to echo park New Braunfels, met cliff and within two days I drove off with the perfect car. It was super smooth and I’m extremely satisfied. Highly recommend coming here.

As a first time financer, We went in thinking they were going to try to screw us BUT, that was not the case at all. Although we didnt want to dealer financing, it worked out in the end. We got an amazing car that was only a year old and for a ridiculously great price!! Darren, our guide was super helpful and not pushy at all!! We told him exactly what we came for and we were in and out in 2 hrs!! It was great and i got to drive my car home that day. I'm glad we went when we did because they had just lowered the price on the car and not even 20 mins after we signed, a young lady came in wanting the same car!! I cant say enough great things. Thank you guys.

Very deceptive. Test drove a Kia Sorento. Was brought out an approval for financing with Ally Bank with no verbal explanations and a rush to sign it. Every option such as warranty, gap, and fabric and paint protection was added. When I asked them to remove those things, they said that they were required for my financing approval. I told them I didn't want those things, and they then proceeded to deny me. This is a warranty farm in collusion with Ally bank. Be careful. Would never trust them again. I am reading other reviews of people experiencing the same thing. I have reported this to the Texas Attorney General, Federal Trade Commission, and Consumer Financial Protection Bureau. I encourage anyone else that has experienced this to do the same. With enough reports, they will have to answer to the authorities for this. Forced Finance and Insurance products as a prerequisite to financing is illegal. Guess who sells the warranties? Ally. Don't buy their warranty and they reject you. So you aren't only getting a bad rate, but also a huge write up on the price. I have a guy that can pretty much replace everything on a car for the price of their warranty. Google Ally, EchoPark, and Sonic and you'll see exactly what is going on here. Seems counterintuitive that someone would get a rejection for refusing a warranty and instead putting the large down payment into the equity of the vehicle until you realize the cushy relationship here between Ally and EchoPark. Complete scam. Should be investigated, shut down, and run out of Texas.

So glad that I went there! I had been looking for a car for almost a month when I located a couple here. I love the fact that you don't have to negotiate a price. The price listed is the price you pay, such a relief. There was no pressure and was a great experience. I bought a Toyota Camry and I'm loving it.

Hate buying new vehicles because I dont like the games dealerships play. Nowhere near the case with EchoPark. Very transparent and honest. My salesman was even paid salary so there was no pressure. I was in and out in just over an hour. Cant say enough about this place!

An AMAZING experience at EchoPark New Braunfels. I purchased two vehicles from here. Manuel Miranda was my (Experience Guide). Very cool atmosphere, new technology and a positive attitude from everyone who works there.

I bought a 2016 with less than 40k miles. It was the lowest price challenger that met that criteria within 200 miles. Car was ez to buy and I only dealt with one person the whole time!

Straight forward and they made my time well worth it! My family and I were in and out in 3 hours. I would recommend this place to all my friends and family!

Bought my CRV and Sierra from EchoPark and the experience was like nothing I have ever experienced at Carmax or any other dealer. Staff is friendly and the prices are amazing. The facility is state of the art, clean, coffee bar, big screens , and inviting. Will never go anywhere else to buy a car again. BTW bring your Carmax offer and see how much more they offer. WOW!

reported this dealership to state attorney general for deceptive sales practices. falsely advertise a car and then tell you it’s not available, but others are.

Every single person has a positive, friendly, and outgoing attitude. They will treat you like family without feeling pressured.

This was a very enjoyable car buying experience. EchoPark has a unique business plan where no cars are older than three years old or have over 30k miles on them. So basically your are buying an almost new car for half the price. All the employees are on salary and not competing with each other for commissions which makes for a very pleasant environment. My sales representative was Daron Esquivel and he couldn't have been more positive and helpful. After I had paid for my car he brought over a colleague, Rommel Echauri, who had encyclopedic-like knowledge about the make of car I bought. They were both upbeat and clearly enjoyed helping my wife and I out. A great place where you can buy any car you want for half the price.

Best car buying experience ever! My salesman Daniel Lopez was super helpful and patient as we looked at almost every car on the lot. Great prices and selection.

Love this place, gave me the most than any other place for my trade in including car max. No games no gimmicks, just straight forward professionalism. Jose was great to work with and really knew his stuff.

Bought my BMW 428i this past Saturday was helped by Jordan. Just an outstanding customer experience and by far the most non stressful buying process I have ever had great business model and friendly atmosphere

I bought a used SUV here about a month ago. The woman (Marisol) in charge of the paperwork unfortunately misspelled my last name. I didn't catch it until I got home. I called them to alert them to the error and had to drive 3 hours round trip to correct it. Today my plates and registration came in and guess what? They didn't bother sending in the corrected version that I drove 3 hours to sign. After calling their office 3 times today, I finally got an answer and they told me I'd have to go down to the county to fix it. So now I have to waste more of my time on their mistakes. They have offered me NOTHING for this mistake. I will never recommend them to anyone and will make sure everyone I know knows how much they don't value their customers.

I will continue to relay our experience to everyone I know and will meet in the future. If a person has 75% in cashier check made out to the auto dealership and outside financing, they will continue to use high pressure sales with different people coming at you using manipulation tactics. Having driven over 5 hours and remaining there for 3 hours was not a game for me to play with them. I wasted my PTO and gas money because I was going to get the car. Once they realized they could not make money off of financing. They ignored us, mainly the manager. I received follow-up calls from another one with apologies but possibly it was just protocol. I did call him back but heard nothing until the next day. I had already returned the cashier check to my credit union. I should have paid closer attention to the reviews and red flags that kept coming up but I didn't and I own that. I abide by a moral compass and am still surprised though when others don't. It was one of those life lessons. No, I would advise others to take their chances elsewhere.

5 Star Experience...... Staff, Management, Inventory and Pricing are all top notch.

Great experience, the sales staff was very courteous. Got a great deal. I will be buying all my cars here going forward!

David Wells helped me the last time I was there. He had all the answers and provided service with a SMILE!!! Ask for DAVID......he's the BEST!!!!

Joseph Abeyta was the guy that is worked with us. He was responsive and no pressure at all. We came specifically to echopark for this reason, so it worked out fantastic. Things went smoothly and I feel like I got the best deal with the best warranty. Thanks so much.

This was the greatest car buying experience I’ve ever had.

This was the greatest car buying experience I?ve ever had.

Bret was a wonderful sales person. The whole process was very straight forward, very accommodating. My son didn't want to do a test drive with me, so he stayed in the "kid's" area. When I got back he said the sales guy was really cool; apparently they had some good conversation. From looking around at other places that sell cars, I got a great deal on my Impreza.

Echo Park was awesome and made my first experience buying a car smooth and painless! Great customer service and so patient when it took forever to get ahold of my bank!

Interest rate you're way too high

Everyone here was great with helping me out and explaining things to me. I am grateful that they were patience with me while I tried to get the vehicle I bought from them insured so that I could take it home that same day.

Brian Lopez here at Echopark treated my wife and I very well. We were very picky and asked for a lot of accommodations and they were all met. We ended up buying a vehicle for a great price and they took our trade a bit lower than we wanted but that's alright. Overall it was a very good experience and we can't think Brian and Echopark enough.

Great place to get a car, the salesmen are not pushy at all.

I have never had such a smooth vehicle buying experience like I did at Ehco Park. Their selection of vehicles with low miles and low cost was a double bonus. I found the exact Audi I wanted after searching for a long time. I bought my Audi A4 Quattro from Echo Park for a lot less cash and mileage then anyplace else I looked. Thank you for such a wonderful experience!!

The staff was very helpful and friendly as well as being good at explaining everything with making it take forever. I was very impressed with their financing department, who gave me a really good financing package. I also really liked that it came with an inexpensive extra warranty, so my car is covered for a good long time. They were also very fair on the trade-in value of my old car. I don't enjoy shopping for cars, but they made it easy. With my next car, I will be shopping with EchoPark again.

Great place especially for a first time buyer they made the experience easy and walked through the whole process with me never get like I was getting taken advantage of and everyone was very friendly!

Our experience was great! Anthony was accommodating and informative. I did have some trouble with closing the sunroof on my new car 10 mins after I left. I went straight back to the dealer and there was no one to help me. They told me I would need to come back the next day. That’s the only reason I gave 4 stars instead of 5.

Anthony was AWESOME! Full of information and so helpful! His kindness and personality were spot on in helping us out and making it easy for us! Thank you so much!!!

Great buying experience despite the virus limitations. My consultant Bret MacMillan was very helpful and stepped me through the process and did it safely. I'd definitely buy another vehicle from this organization and have already recommended them to a coworker. Brad Hutcheson Woodland park CO 2017 Subaru Legacy

Great buying experience despite the virus limitations. My consultant Bret MacMillan was very helpful and stepped me through the process and did it safely. I'd definitely buy another vehicle from this organization and have already recommended them to a coworker. Brad Hutcheson Woodland park CO 2017 Subaru Legacy

Great buying experience despite the virus limitations. My consultant Bret MacMillan was very helpful and stepped me through the process and did it safely. I'd definitely buy another vehicle from this organization and have already recommended them to a coworker. Brad Hutcheson Woodland park CO 2017 Subaru Legacy

Sam did an amazing job! Best car buying experience I have ever had!

1st time financing a car and it couldn't have been better! Brett helped us get into a beautiful nissan rogue today and we couldn't be happier! He was very informative and supportive during a confusing time considering it was our first time financing. Thanks to Brett I cant see us ever going anywhere else!

1st time financing a car and it couldn't have been better! Brett helped us get into a beautiful nissan rogue today and we couldn't be happier! He was very informative and supportive during a confusing time considering it was our first time financing. Thanks to Brett I cant see us ever going anywhere else!

Bret helped me pick the right car and even showed me the same exact car for a lower price! Great costumer service and highly recommend for total customer satisfaction!

The combination of the convenient online features and Bret at Echo Park Colorado Springs made the whole experience easy, understandable, and even enjoyable. Not only do we have a fantastic car, but continued support after our purchase. Thank you!

Just bought a 2017 Ford Escape and Daphne was absolutely excellent to work with! She answered all the questions I had, was very understanding on any issues presented, and never put any pressure on me regarding the sale or anything of the sort. It was painless and a wonderful experience!

I just wanna say Justin Sobojinski at Echo Park, Colorado Springs was very helpful, professional, and knowledgeable when it came to us having questions about a vehicle we were interested in and helped us pick the perfect vehicle/match fro us! Just wanted to say thanks again Justin for all the help!

Today I bought a Jetta from the CO springs dealership. They were very helpful and straightforward. The “salesman” don't earn commission (to my knowledge) which means they don’t hassle you with BS dealer fees etc ... therefore, they will give you nothing but the facts/ specs of the vehicle. Had the appointment at 4:30 pm and left with my new car at 7:15! Super quick! Thank you!

I've had a terrible experience with EchoPark. I spoke to a salesperson yesterday that told me a vehicle was available, I slept on it and decided to make the purchase, so first thing this morning at 9am when they opened I called and setup a delivery of the vehicle for this afternoon. I asked if I could put a hold on it and they said that once the delivery was setup it is essentially a hold and I wouldn't miss out on the car. The dealership is in Colorado Springs and I live on the north side of Denver, near their Thornton location. I asked if they would be willing to transfer the vehicle to the Thornton location to save me the 1 1/2 hr drive and they said that they don't transfer vehicles but would offer a complimentary delivery to my home, cool! The sales rep told me someone would be reaching out in the next hour to setup all the details. After 2 hours went by and no call, I called and was told the rep was unavailable but would get back to me. I waited another hour and called back, and again I was told the rep would get back to me. Around 3:30pm I called AGAIN and I finally got a hold of a sales rep and I was told that the vehicle was no longer available because someone put a hold on it and was going to make a purchase. They also said that they had recently transferred the vehicle from the Thornton location to the Springs location and since they had a buyer on site, they sold the vehicle to them. I'm incredibly frustrated and have given them every opportunity to make this situation right. There are a few vehicles that are similar but lacking the features of the vehicle I missed out on, I told them I would consider it if they would match the price on the one I missed (keep in mind I'd be settling for less features) and they wouldn't do it. I was told I didn't need to put a hold on a vehicle, and that they don't transfer vehicles (which was a lie), and then they wouldn't do anything to make the situation right. This has been an awful experience and I can not recommend them at all.

From the moment I arrived to Echo Park I was impressed. The atmosphere was very professional and I was seen as soon as I walked in. I worked with Bret MacMillan the whole time and he was great!! He asked me what I was looking for and what I was not. The whole time he stayed in those parameters. I was so over whelmed with the options they had but he helped me narrow them down to the car I ended up getting. There was no pressure at all to buy anything!! I was there with friends for support and he led us to a private corner where we could sit and review all of my options. He walked away to give me privacy and from there I made my decision. I stayed well within budget and got pretty much everything I wanted within my new car!! The experience was so exciting!! If you are looking for a no haggle experience, this is the place to go.

These guys did an awesome job!!! The were fast, had a great vehicle and got us out the door quickly during the Covid .

Easy way to buy a car. We knew what we wanted and bought it without any hassle or pressure. No hidden fees, no deception. Daphne was great.

I recently went in just to test drive a jeep compass. The rep Justin was thorough and attentive even though he was busy and helping multiple guests. He made sure to answer my questions and he didnt make me feel like another sale. I would have never known / noticed he was even helping other customers if he hadnt told me. And i ended up purchasing the compass that day! Thanks for great service and the new ride!

I recently went in just to test drive a jeep compass. The rep Justin was thorough and attentive even though he was busy and helping multiple guests. He made sure to answer my questions and he didnt make me feel like another sale. I would have never known / noticed he was even helping other customers if he hadnt told me. And i ended up purchasing the compass that day! Thanks for great service and the new ride!

Bret had everything ready when we got there for the test drive. He had a mask and gloves on the whole time and kept distance from us. The car looked perfect, inside and out. Bret streamlined the whole process and didn't pressure me one way or another. Would buy a car from there again.

Great place gave us more for or trade in then we ever thought to get and the car we got was three thousand below book they made this experience fast and super easy

Fantastic all around experience. Everyone was so nice within two hours I was walking out with a new car.

This was the best car buying experience ever! No pressure, Ron was the best, knowlegeable, professional, and thanks to him, he made it happen! So happy, best day ever through our world tough times. Echo Park and Ron will definitely be highly recommended!! 5 stars!!!

What a great experience. We had professional stuff assisting us, answering all our questions and keeping “pressure” of car purchase as light as possible. We have brought so many cars before but we have never had such a great experience before. We are thankful that we worked with Justin Sobojinski.

Anthony was amazing! He made the entire process completely easy and understandable. The process at this dealer is so amazing. I would highly recommend!

I recently visited this dealership and left with the SUV I have been wanting for a long time. Bret MacMillan was our salesman, and he was incredibly professional, knowledgeable, and the most low-pressure salesman I could have worked with. The employees are not commissioned, so they don't have to hound you or use unethical practices to get you to buy a vehicle, unlike other dealerships I have gone to. All in all, it was a very pleasant buying experience, and we will be buying our next family vehicle from Echo Park!

Went in to go look at an SUV. Bret Macmillian was fantastic. No Haggling on price, quick to fix discrepancies found in paperwork, friendly and professional. He was ready to show us anything in the lot at a moments notice. I had a loan prepared with my bank and he was willing to get me a cheaper interest rate. I definitely recommend going here to shop for a vehicle.

I spend a fair mount of time researching the type of vehicle I want to buy. Given that someone ran into me and totaled my vehicle, my insurance company gave me less one week before my rental car (c0vered by my insurance) would have to be returned. For several days I checked out various dealer's used car stock online, made many phone calls, and concluded the selection and prices offered by EchoPark Automotive of Colorado Springs were the best. I bought a replacement for my vehicle that was a substantial upgrade from the one that was totaled. Bret MacMillan provided outstanding service and product knowledge and was a great "Exerience Guide." I recommend EchoAutomotive without reservation!

Justin is AMAZING!!! This was THE best car buying experience I have ever had!!! If I could give 10 stars I would. No pressure, Justin opened every car I wanted to see and was VERY knowledgeable!!

I went to test drive some cars and was fully expecting to be pushed to buy. Daphne E. changed my opinion of car shopping forever! She was lovely. We went on several test drives and she helped talk me through the differences of each model, the pros and cons, and shared her extensive knowledge with me. I even got my car quoted for trade in value during a test drive! They prefer if you make an appointment on Saturdays, but she didn't make me feel rushed or guilty for not knowing to make one. I had so much fun! I will definitely be back when I'm ready to buy. Thanks Daphne!

although they had a large selection of vehicles.. they ran my credit and not only through capital one which offer high APR rates but ran it through banks that gave me an 8.49% when i have A+ credit and my bank quoted me 4.99%. Won’t negotiate even though they are higher than “Kelly Blue Book” and the actual value of the car. Will not go back there!

We had a wonderful experience buying our car with Justin Sobojinski!!!!

There is a trend now a days with dealerships stating they are a no hassle best price up front establishment. I have found that many of these still produce a similar classical dealership experience that is draining, stressful and a negotiation to the end. However, my experience was different and better here. I drove an hour to get to this dealership location and it was well worth the drive. I do my research and found the up front price to not only be competitive but truly unmatched by anything I could find in a search or attempted to negotiate elsewhere. The whole experience was quick, informative and transparent. The vehicle I purchased truly was in fantastic condition and I believe them when they talk about their inspection. I have a long time hobby of working on, tinkering with and tuning a variety of vehicles and sports cars. It is in no way related to my profession, but I generally know what to look for. I have bought vehicles before that passed "inspection" but with this one I was surprised to find brand new brake pads, brand new oil, brand new filters, new batteries in the key fob, and new batteries in the rear entertainment headsets and remote. They really didn't leave with much I needed to worry about or do any time soon on my own. I am accustomed to planning out a maintenance schedule, measuring the brake pads to determine wear etc, but the vehicle was really "like new" and ready for a family road trip. I have no complaints and would go back in a heart beat if I needed another vehicle and they had the models I was looking for.

I took my dad to EchoPark to look at a couple of trucks. The prices were very reasonable, financing was easy and the warranty offered is awesome. Everyone working there is friendly and professional. We found my dad a beautiful Chev Colorado all thanks to Justin S. who made the entire process seamless. When in need of a new vehicle, our family will absolutely look to Justin in the future. Thank you Justin and EchoPark!

Bought a gorgeous Toyota Tacoma from Echo Park in Colorado Springs yesterday and our sales guy Brantley Nuffer was pure awesomeness! He made my truck buying experience comfortable, seamless, and friendly. No pressure, no haggling he even paired my phone for me. Super nice guy. Would buy from him again.

Great service! I was helped by Brantley Nuffer, he was very friendly and knowledgeable. He explained Echo-Park policies up front, answered all of my questions and made sure I understood and was satisfied with my purchase. I highly recommend EchoPark and .Brantley for

Found the car online, at great price. Came to buy , haggle free , left with the car in 1.5 hrs . After financing and all .

Had a fantastic experience buying my vehicle from EchoPark- Colorado Springs. Ron is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Ron and EchoPark if you're in the market for a slightly used vehicle. - thank you!!

Justin Sobojinski was my car salesmen, the last time I bought a car I felt rushed and ended up in a car payment that wasn’t the best! I went in with Justin doing more research and had a few cars I wanted to look at, he was kind and patient with me! After choosing what I wanted he went right to work and was very diligent! He explained every detail and I left feeling confident in knowing I made the right decision!! Thank you 😊

Anthony Hurt was amazing to work with. As a first time buyer I had a lot of questions and concerns and he eased all of those with his friendly attitude and car knowledge. He explained everything in great detail and made the process super easy. I had connotations of the car buying experience to be very stressful and drawn out but not here. Thanks again Anthony!

Greeted quickly and the young man produced the vehicle I was interested in and off we went for a test drive. I?ve never had a trade processed as quickly ever and I?ve been around a long long time. And they didn?t low ball me on my trade. I?m impressed.

Justin Sobojinski helped me buy a vehicle and was such a delightful young man. Thankyou again

Anthony Hurt was amazing to work with. As a first time buyer I had a lot of questions and concerns and he eased all of those with his friendly attitude and car knowledge. He explained everything in great detail and made the process super easy. I had connotations of the car buying experience to be very stressful and drawn out but not here. Thanks again Anthony!

I never thought id make such a huge decision so quick but Brantley made the process so fast and easy. I came in with my mind set on “im just looking” but the guy was awesome explaining everything and very convincing. I left with my dream car!!! Thanks Brantley!!!

Had a great experience purchasing a car here. The purchase process was easy and the salesmen, Justin, did a great job turning around my experience from the one I had when I came earlier in the morning. Darren was also very helpful steering me in the right direction when I came to test drive vehicles several weeks ago. Overall, it was the nicest car buying experience that I’ve had

I always get so overwhelmed when shopping for cars. I went here recently and Justin was so helpful. He took his time as I expressed my concerns. Amazing customer service!! i give this place 5 stars!!

When you come to this auto dealer, know that what you see is what you get. The lobby is clean and welcoming. I mean, anyone that has latte on demand is okay with me ;). We came knowing exactly what vehicle we wanted and made an appointment to see it. They texted me a reminder and kept the lines of communication open. Bret M. did a great job and took care of us throughout the sale. There is no haggling here-- running back and forth to management to see if they can "make a deal." To us, it was a refreshing change, and we highly recommend this dealership.

First off, Ron was a great host and awesome dude to talk to while I purchased my vehicle. He is hands down the best salesman in the lot. I told him the disappointing and awful service I had at another dealership. He gave me realistic expectations of what I can buy and it was in the range of what I was looking for. My Interest rate was better and the vehicle was better, with less Mileage and a better sticker price. Hands down the best experience I have had at a dealership. Thank you again Ron.

Never buy a vehicle there. Wasted 3-days. I'm shocked 😱 never had a problem on vehicle purchasing before, now I'm leaving a 1-star. Folks are rude, they have never tried to give a 3-star service even, just "no and not able". I'm not buying $5-10k car, the car almost costs $40 grand out the door. The service is horrible, but Gary was perfect. Let me buy a Lexus RX350 F Sport from another dealership.

So this was the last car shop I had visited for the day I had been super stressed dealing with two other dealerships that didn’t have vehicles I could purchase or want, I went to echo park with an idea of what I wanted a Dodge Durango, Bret who helped me out let me check out all the vehicles that I could potential get as well as being super knowledgeable of what features each had, after seeing the Durango had almost no bells and whistle he showed me a Santa Fe which he did not pressure me to it had everything I wanted except the look, I finally got to the 2019 Ford Explorer which had everything the look I wanted the features I needed, and the initial one the Sport model had a twin turbo, he informed me however it only took premium gas which not only saved me money but allowed me to find the Explorer I wanted without the draw back if prem gas, I have bought 4 cars in my life and Bret made buying my 5th which was rushed for me due to a total loss of my current vehicle, feel smooth, easy, relaxed, and very personable, I did not feel like someone’s commission but like a real customer Thank You Bret loving my Explorer!!!!

Had Brantley as our car salesman. Was everything you would want out of a salesman. Best car buying process

Every this was great until we had to resign the paper, love the vehicle look and a great test drive loop

Very professional, very good customer service, trustworthy company

I got a pretty good deal on a car and the salesman who helped me was very friendly and welcoming.

Easy, friendly and affordable. It was a great experience!

I purchased a car in the past and it was a great experience. I would recommend Echo Park a place to purchase a slightly pre-owned vehicle. I purchased the very expensive after market warranty they sell. I called Ally about coverage and found out they have a subscription plan and can finance it at 0% directly through them. So I would recommend going this route to save money because it's half the price and 0% interest.

Bret, was very helpful, he had a lot of knowledge about the whole process. Fairly great prices with a huge inventory of cars. Will highly recommend this place for anyone looking for a used car.

Had a fantastic first car buying experience here! Brantley was extremely helpful and made the process as easy and simple as possible!

Brantley Nuffer helped my husband and I buy our first car and he was amazing! He spent the entire day with us and was nothing but patient and kind. I highly recommend him for your next car buying experience!

I've had a very pleasant and enjoyable experience coming into this dealership. I felt treated like family, with Ron listening to all of my needs, and making suggestions for vehicles I hadn't considered. When I was looking I to a particular make and model, he encouraged me to do some research into an issue this particular vehicle had, just like a friend would. I would highly recommend this dealer to anyone looking for a new car, and especially recommend Ron.

Horrible service and bad sales tactics. I would steer clear of this place

We had a great experience at Echo Park. We worked with Sam and he was just great. He was very friendly and knowledgeable. I ended up buying a car that I love and I think the price was good. Sam helped us through the entire process, what was helpful, because we actually came two different days and he exactly knew what I was looking for.

Best experience I’ve ever had buying a car! Fair, open, no pressure, fast and comfortable. Our salesman, Brett, was very knowledgeable and took care of us from beginning to end. He listened carefully and found the perfect car for us!

I had a wonderful experience at EchoPark Automotive last Saturday, February 15, 2020. I went into EchoPark on Friday the 14th for a quick test drive and Justin took care of me right away. I wasn't pressured at all to purchase a vehicle and was in fact, encouraged to come in a few days later when they would be able to give me ample time to go through questions and paperwork. Well, I was eager, and returned the next morning and Ron took care of me right away and had me in and out of the dealership in less than 2 hours. I am so happy with my new vehicle and all of the transparency that the dealership offers. I would highly recommend EchoPark to anyone in the market for a slightly used vehicle.

Brantley was amazing! He was super nice and very knowledgeable! He was not pushy at all and very personable. Great conversations and was all about getting us the best deal! I will highly recommend him to everyone I know looking for a new car!

This was the very first time I have gone to Echo park and I will not be using anyone else now because of the service I received. I had Darren assist me and he was not only knowledgeable but so approachable and assisted with all of my questions. I don't need another vehicle for a while but when I do, I will specifically look for Darren. What I was expecting to be an entire day ordeal took me less than 3 hours. The level of efficiency displayed by Darren and Echo park has not been matched by any of my prior car purchasing experiences. Thank you for all of your help Darren. *He deserves a raise*

The car dealership had good deals. Great customer service. My husband and I were helped by Brandon Hanks. He made the process really smooth. I highly recommend this dealership!

Excellent service! Best car buying experience ever! Thank you Joey Abeyta for your professional and courteous treatment on 2/14/20. Very efficient process to purchase / trade a vehicle. Great prices and selection. No hassle. No pressure. We enjoyed ourselves and were treated incredible well. I would give more than 5 stars if that was possible.

Excellent customer service, and easy to understand price comparison. Every car is priced under Kelly Blue Book. Easy financing, and extra insurance options available. Car buying made easy!

If you hate the thought of going to a dealer, and all that comes with that experience, give this business a try. They were amazing to work with.

Had an awesome experience with Justin! My last time at a dealership left a very sour taste in my mouth BUT this experience was so wonderful, easy, and fast. Justin turned back around after heading home so we could get our hands on the truck we wanted. He also took his time through all the paperwork, explaining it well to make sure we understood.The no-pressure vibe really sold me. I recommend everyone go here if they value honesty and respect and good deals!

Brantley and Brandon were awesome! Incredibly helpful and made the whole car-buying process as stress free as possible. 😁

We purchased a Ford explorer at EchoPark in Colorado Springs and our experience could not have been better. From the moment we walked in the door to completing paperwork, the process was quick, efficient and our sales person, Darren was very knowledgeable, professional, and personable. I highly recommend EchoPark for your next vehicle purchase!

Great car buying experience! Darren was knowledgeable and patient when I was picking out a car and getting financials figured out. I didn’t feel pressured or obligated to make a decision right away which is how I felt at other dealerships. Great prices and great salesmen!!!

Darren helped us and went above and beyond to help us though he was in no way pushy or "used car salesman"-y. He stayed late in order to help me get the paperwork in for my car. Great experience! I would definitely return in the future.

I had a great buying experience with Brett and Bentley! I was greeted with warmth and professionalism. The buying process took minimal time from start to finish. I highly recommend Brett and Bentley to help you find your next vehicle purchase. Very friendly and family oriented atmosphere. Easy access to vehicle lot and everyone is approachable. Thanks for a great experience!

Went to EchoPark with the wife looking to get a new car. We had an excellent experience thanks to our salesman Ron Young. He was very knowledgeable and friendly. We never felt pressured. We of course bought a car and are very happy. Highly recommend Ron Young and EchoPark. Thanks.

The whole experience was worth the wait. I appreciated speaking with someone who knew more than what they wanted to sell the car for. Darren was awesome. I'm a happy proud owner of a Ford Fusion 2019. Friendly staff as well. Thank you!

Best car buying experience we've ever had. We lucked out and got Braedon, he really knew his stuff. Ask for him and you won't be disappointed. While we were doing the paperwork, we observed the lackadaisical attitude of some of the other salesman. Including one that was smoking while walking with a customer!

Loved this experience - and I hate buying cars. We were looking for a "new" used car and I found Echo Park while looking for a specific model online using DuckDuckGo. Had never heard of it. My husband and I began the day in Motor City, however, and while the sales associates were nice there we spent over an hour and never drove a car. The one we came to test was nowhere to be found and finding something similar was difficult because they didn't know where vehicles were parked. We finally gave up and headed to Echo Park. Great decision, great experience and love the new car! The manager Ken, front desk associate Jordan, and especially the sales associate Sam, were terrific! We will go back.

Bret M. did an amazing job. Overall experience was fast and easy.

Recently purchased a RAV4 from Sam in Colorado Springs great guy will be back for a car in the future!!!!

Anthony Hurt is an excellent person and was incredibly helpful throughout the process of buying a car, this is the third car I buy from him

Awesome experience. No Bs and didn’t have to haggle over our trade in. Far prices, nice cars with high standards to even be placed in the lot. Didn’t feel like I was getting hussled and answered all My questions honestly and confidently. I will honestly go there again if I’m in the market for a new car in the future.

The process was super easy and everyone we worked with were great. I filled out the application online and they quickly reached out with additional details and to set up an appointment for a test drive. Ron was awesome! Plus he got us in and out with a new SUV incredibly fast.

After looking at cars all day, Ron was so happy to help me find the car I wanted. As well as letting my family pick apart the cars/ let us drive which ones we liked. Thank you for amazing service and God bless you Ron!!

my Echopark Colorado Springs experience was great! I couldn?t have asked for it to go any better. Thanks to Brian and Mark, great job!

I had a great experience at Echo Park. Easiest process of buying a car i've ever had. Joseph was great. He answered all the questions i had and had me out of there in no time. Their vehicles are in great condition. Highly recommend Echo Park automotive.

Jan 2020 - Sadly, my beautiful VW Passat R-Line that I bought from Echo Park at Chapel Hills last February was totaled last month, right before Christmas. There was a lot to do related to the accident, but I knew when I was ready to buy a new car, I would absolutely return to see Anthony at Echo Park again. With the amazing experience I had previously, I didn't consider going anywhere else, and I knew Anthony, with all his car-expertise and knowledge, would be there to right-fit me into my next vehicle. Again, my expectations during this second car-buying experience were overwhelmingly exceeded! After working with Anthony previously, he already had an idea of what I wanted in a vehicle, and what I loved about my Passat R-Line. With this personalized approach, and the time he spent reviewing all the additional features and benefits with me, we were able to find my next perfect car that evening! The entire experience took about 2 hours from start to finish, and again, I'm just as happy with the process, my new vehicle, and of course, Anthony as my consultant! Please consider Echo Park when looking to buy a new car, and please ask for Anthony! I promise, you will be truly amazed through the entire process! Now, I hope to not need another vehicle again any time soon (especially if it means another accident). However, should I need one, I will absolutely continue to return to Echo Park to have Anthony help me find another vehicle - but for now, I'd rather just refer everyone else. :o) Happy car-buying, everyone! And again, Anthony - THANK YOU!! ------------------------------------------------------------------------------------------------------------------ Feb 2019 - This was THE BEST car-buying experience EVER!!! From the moment I walked in the door, Anthony was there as my consultant to help me select a mix of cars that met my requirements, budget, and overall expectations in style and features. He even brought the cars to the showroom for me to see and test drive - I never even had to go outside! Forget spending all that time walking around the lot to see what you might like; they make it easy to find and browse the cars that are best fit for you right from an ipad in the lobby. The financing was also an easy process. The entire experience was about 2.5 hours - from walking in with no clue which car I wanted, then narrowing it down with Anthony, test driving, financing, and finally walking out and driving my dream car home!! This truly was awesome and I would recommend Echo Park to everyone - the process was easy and streamlined, the prices are competitive without haggling, and the customer service was phenomenal. THANK YOU SO MUCH!!! I'm truly ecstatic, and I'll be sending recommendations your way! Anthony - You were awesome, and I can't thank you enough!! :o)

We bought a Subaru Impreza Premium yesterday. We did not get a owners hand book as the sales person said he would print one off also were promised a recall notice that it had. I am disturbed that we only received one key & pay have to come back to your shop to have one made.We decided to buy used to save money I didn't realize that these standard items would not be available. In good faith we provided our expected standard items.

Overall enjoyed my car buying experience at Echo Park. I was disappointed that my 2018 did not come with floor mats, they did not put any gas in the vehicle, and they wouldn’t let me finance with my own bank. I got the car I had been hoping for though!

The Inventory here is all newer, late model vehicles. New condition Lease & rental returns, etc. They post the haggle-free price on the window of each unit. The prices are definitely quite Good. The "Problem" is: they include a Extended Service Contract in your purchase contract whether you asked for it or not. You're rushed thru the closing at a coffee table & easy chair without time/ability to really crunch the numbers. When I got home, I saw the unauthorized expense ($2900.00) in our contract & decided to examine further because it stated the contract could be cancelled at any time. The Extended Warr. looks O.K., though it is a bit over-priced. Also, not needed immediately on a one year old,low miles vehicle. The factory Warranty covers the 2nd buyer for quite awhile, In a few words: Be Careful & Be Aware !

greeted upon arrival, excellent customer service, easily view inventory in several locations within the comfort of the lobby

It was the most straightforward and easy car buying experience I have ever had. I loved the transparency and they weren't pushy at all with the extra add-on packages, etc. My only complaint (it's not really a complaint) is that we couldn't use our pre-approved loan we had through our credit union. They were able to find us a loan through a different credit union that had the exact same terms as the one we walked in with, however, I still would have preferred to use our own credit union. That being said, I still highly recommend this place.

So far, so good! Applied for financing online, had back and forth conversation with a finance manager over text message. I send over all required documents via email and headed to the dealership next day. Everything was smooth and streamlined. We weren't bombarded with 10 salesman trying to get a sale. We walked in, had an appointment and dealt with a great salesman called Brandon. It was the shortest time I have ever spent in a dealership and within an hour we were driving away with our new car.