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Recent Reviews from EchoPark New Braunfels

Absolutely the worst car experience myself, and my fiance have ever had. First, our credit was and is more than fine - although it took a pounding after this business ran, individually, checks through each lender BEFORE using our credit score to make a loan. My fiance's credit score was low 800s, which means they only needed to run it through whichever lender and then give us rate. They ran it, for no other reason, as we saw on our credit reports, through upwards of 20 lenders, at 3 points a piece, this is dentramental to your credit. It is one thing if you have poor credit and they are searching, but another to drag it down and then try to make rates with lower score. After all of this, and it taking a very long time to somehow produce the vehicle, we take the car home. We are from Florida, and because we paid tax, title and registration at dealership, they were responsible for plates getting to us, in a timely manner. The temporary plates were for 60 days, thank the lord. Weeks go by, I am asking where my plates are, as I am proactive and always getting things done before last minute. No one is able to respond or produce any answers at all. We are now 2 weeks from temp tags expiring, I am frantic. I call both Texas and Florida motor vehicle - both state that the VIN cannot be found and thus far, does not exist as they know it. No real work had been done at all to get us our tag and no one there seemed to care a bit. They, barely, produce a title and registration and plate transfer and get me my tag. Funny thing is, the title dated was within a few weeks. Most likely meaning they lost or did not have the title and had to reapply for one, which would have been fine if it was explained at all. No explanation. But wait there's more! The quality of the vehicle... Within a month, the car driver seat, with electronic components for automatic seats, completely comes unhinged and unwired. The dealership stated that it seemed to have temporary glue after market, placed in areas that were coming off. We had to replace the entire component. Hundreds of dollars. Here is the best and final part in this 2 year old car upon purchase; 6 months from purchase (a month ago) the transmission completely goes. I get my insurance to tow it to dealership and, yes, they explain my transmission needs to be replaced at an expense of 4,300 dollars. A vehicle not even past 80,000 miles, should never experience these problems. This is not just luck or coincidence. Our guess is that this car dealership clearly practices some illegal things and gets away with keeping the vehicles from breaking down inside the little warranty window, while knowing they are lemons. Be aware, maybe even have a vehicle road tested within the 30 days if you purchase here to be able to return when and if you find issues. We have accepted this vehicle as a mistake and are getting a new one, but I do not want this happening to anyone else. Businesses like this should be condemned.

Rebecca McGinn Sep 14, 2018

UPDATE 8/26/18: It has been two months since we purchased this car and we still have not received our license plates. I left voicemails repeatedly asking for someone to call me back. No response yet. This is getting to be ridiculous. ------------------------- Overall, very good experience. We got the car we wanted and for $3k below blue book retail value. The whole process took about two hours to complete including financing. There are a few areas for improvement. 1) You will basically have to finance through them unless you pay in some form cash and their interest rates are well above the best rates you can get at your local credit union. For example, we had to go with a 5.4% rate (their best option) but were offered a 2.8% rate with same term of 60 months at a local Austin credit union. Obviously, we are going to refinance right away, once the plates arrive. 2) Many of their cars are fleet vehicles, meaning they are purchased at auction and were driven by many people as rental cars. We didn't notice that right away but quickly realized after driving the car and having it inspected thoroughly post-purchase, that there was a lot of wear and tear on the car, paint touch-ups and the brakes are down to 30%. The car is a year old. Not a deal breaker and overall, the car is in great condition but will need new brakes and tires in the next year, bringing our "savings" from blue book's value closer to what others would have charged us. 3) We were told that we'd be done in 30 minutes for financing which took two hours and we just had to wait for that long due to many people being in line. That's understandable but maybe they shouldn't set expectations then, especially since we made an appointment in advance to pickup the car. 4) Post-purchase, if you live in a country that requires vehicle emmissions testing, they will ask you to do that yourself and send them a copy so they can complete the title transfer. Travis county like many others in Texas do not require this to be done if the car is two years old or newer. I talked to one of their managers about it and he just said that they don't have insight into that process since their county does not require it. A waste of time for ther customers who don't need to get it done and waste of money as well. I suggest that they look into this further. Overall, decent to good experience at a fair price if you know how to say no to all their add-on warranties that they'll try to sell you in the purchase process and once they fix the post-purchase emissions test requirements.

Michael Roehricht Aug 24, 2018

Goodness where do I start? There were several things that went wrong over the course of my attempt to do business with EchoPark. Everything that I could find on this dealership seemed to check out. Great reviews, nice vehicles to choose from. What more could you want?! I was coming from Pflugerville (north of Austin) so I wanted to make sure I had all my ducks in a row in the event that I wanted to move forward with a purchase. So I did what a lot of people do and I got pre approved through my bank for a car loan. I then contacted the dealership so I could get final walk out numbers (since this is a no haggle dealership) on a Honda Accord that I was interested in. The person that I spoke with was having system issues but said he would email me with those numbers AND would put the Accord on hold. During the conversation though he advised that they would not accept my third party financing and would only be able to do finance internally. I informed my bank of this and they advised that it wasn't something that they had heard of. My bank called them to inquire about why this couldn't be done and they were informed that I had been given incorrect information and that they COULD in fact use the bank's financing. Well remember when I said the person I spoke with would email me? Well that never happened. I called them again and was finally given final walk out numbers and was AGAIN told that my financing wouldn't be accepted. I contacted them again, was told that they would research it and call me back. Can you guess what happened next? If you guessed that they didn't call me back, you'd be correct! At this point I was very confused but decided that I would make the trip down there the next day and figure it out when I got there. As I previously stated I was coming in from Pflugerville and it was when I was just south of Buda that they called me asking if I was en route and were informing me that the "Chevy Malibu that you put on hold was actually moved to the San Antonio location." I informed them that it was a Honda Accord that was supposed to be put on hold to which they then informed me THAT vehicle had also been moved to the San Antonio location. I wanted to badly to do business with this dealership as they seem very modern with a relaxed atmosphere. But after all of this back and forth with them, I will NEVER do business with them. I hope that anyone reading this has a better experience than I did in the event that you decide to do business with them.

Evan Huber Mar 18, 2018

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Recent Reviews from EchoPark Colorado Springs

Ultimately, it’s pretty clear that the sales people at Echo Park are paid a salary. Their customer service is reflective of them not caring so much about the customer during the sale, and very little, of at all, after the sale. However, I am happy with my car. Here’s my experience— I purchased a vehicle on Tuesday, after researching EchoPark’s availability for a couple of weeks. I had narrowed my options to a few cars, but was a bit unclear on how the process worked. So I went in, and was directed to the IPADs for more research. I found Darren, and he allowed me to drive two of the cars. He was informative. I wasn’t ready to make a decision just yet, so Darren gave me his cell phone number to reach out with any questions. It was difficult to reach Darren. I finally let him know that I would be in to make a decision after driving a couple more cars. He was courteous. I ultimately decided on my new Hyundai Tucson. Which I like. However, the first day I drove the car on my own, the tire pressure indicator lights came on. And I noticed that the car had no floor mats. I text Darren, and had no response (even though his “read receipt” informed me that he had received my message.) I decided to wait a couple of days for a response and received nothing. So I went in to get my questions answered. Another sales person who was sitting on a chair using his cell phone. reluctantly stood up to greet me (I wish I had his name). I asked him about my floor mats, and he told me that “sometimes cars don’t come with mats when they are purchased at auction, and the price reflects that.”. This felt pretty dismissive but I understood. So I asked if someone could look at my tire pressure indicator light, he said “it’s the cold weather.” Again, dismissive. I asked him if someone could add more air to my tires and to reset the sensor. He quickly said “I don’t know if we have anyone available.” I asked him if he could check. He did. A tech added more air and turned off my indicator light. I was appreciative. But do not feel welcome to walk back into the store in the future. And maybe that’s an intentional business model.

Ashley Benakis Nov 11, 2018

This company is terrible. Incompetent, unethical, greedy. Pros: Relaxed buying environment, friendly staff, free car wash. Cons: Long list... read on if you want info. In short: they don't know how to do their jobs - at least not in Colorado Springs / El Paso County. They can't keep their books straight, they don't know how to fill out their own paperwork, their customer follow-up to resolve issues is non-existent, and they try to buy favorable reviews from their customers. I wouldn't recommend them to anyone. First, they botched the power of attorney for my title. I had to go back 2 weeks after the sale to sign a new one. That delayed getting my tags, and I had to go back in again after the first temp tag expired to get a new one. That caused another problem down the road... Legally, they're supposed to have emissions checked on diesel vehicles that they sell (in El Paso county), but they didn't. I didn't know that until I got my registration notice in the mail. (Remember, it was late.) By the time I got it tested (required for the registration), I was already outside of my return window. So before I could register my vehicle, I had to get it tested myself. During emissions testing, I discovered that I had a major (and very expensive) problem. But it was too late - I wasn't able to either have them fix it, or return it. So I had to pay for those repairs out of pocket. After repairing the vehicle, I subsequently sold it. (And I fully disclosed all issues, repairs, and provided emissions testing results.) After selling it, I inquired about GAP cancellation. They gave me the run-around for 2 weeks saying that I needed to go to a 3rd party GAP company. Incorrect. They hold the GAP policy. More time wasted. After getting that sorted, I submitted the GAP cancelation request, and it took 17 weeks to get a refund check. During that time, I called 7 times, visited 3 times and posted this review before they actually did anything. After finally figuring it out, they called me to come in to pick up the check. When the manager gave it to me, she asked me to change my review to a favorable one. Are you kidding me? You're going to try to buy a favorable review - *with my own money?!* Unbelievable. This company is terrible. Incompetent, unethical, greedy.

Matthew Adams Jul 27, 2018

This is the absolute best customer service I've ever experienced...in any type of situation, not just car buying!! I was worried about the Echo Park no haggle pricing business model. How could I be sure I was getting the best price?? Would the service provided be sub par? I stopped at the dealership I've always bought from first, but they weren't willing to work with my budget on the type of car I wanted. I then went to Echo Park and I worked with Brian, who is literally the nicest human being I have ever met. Nothing sales-y about him, just a good, solid dude. The man was willing to bend over backwards to make me happy. Let me explain - I found the car I wanted online at Echo Park previously, but the car was in Denver. Brian and the team had that exact car down from Denver within a few hours!! The list price of that car was significantly lower than the cars I'd found online with the same specs. Gave me more for my trade-in than I expected to get. They were able to find us financing at a lower interest rate than our own bank that we've been with forever. We got through the paperwork in half the time this would normally take. Here's where things get crazy!! Less than an hour after driving my car off the lot, I went to a large home store, being sure to park near no other cars. In for less than 20 minutes and when I walk out, there was a huge, at least 4 foot long gash down both doors on the passenger side! Unreal! Extremely upset, I drive it right back to the dealer to see what they could do. They immediately provided me with a loaner car, so that they could keep the new one for their body shop guru to look at and provide an estimate when he came in the following day. I was already getting ready to file an insurance claim, trying to figure out how to scrounge up my deductible, disgusted and heartbroken that this was how my life with my new car was starting. Folks - I kid you not. Brian called me the next day and let me know that Echo Park was going to take care of the gash AT NO COST TO ME!! I was IN SHOCK! Who does that? NO ONE! I picked up my brand new car, with no gash, 2 days later. I cannot express my gratitude enough to Brian and the entire Echo Park staff for what you did for me. Truly, you've earned my loyalty and respect.

Jennifer Chandler Oct 20, 2017

Jenn Lee Oct 20, 2017

Echo Park is the new industry standard for used car purchasing. While shopping around for used cars I was baffled to see that car dealers were STILL using sleazy 1973 tactics to try and sell cars! Shop around and then make EP your last stop, and you'll see what I mean. You are actually so taken aback by their process that you swear there has to be a catch; something you are missing. Once comfortable and reassured, however, you'll see that it is on the level. I have been buying cars for probably 32 years, and we all get that it's a business - the difference is how they treat people. No 'extra' dealer handling or b.s. mark ups on cars (ie, Rocky Mountain Region premiums, undercoating, anti theft etc etc) Sure, an 'old school' guy like me has a hard time wrapping my head around the 'no haggle' thing, but I'll tell you this: The prices of the cars are competitive, they have plenty to choose from, they are so patient (test drives, questions, etc) and... and pay attention to this, they offered me $2,500 MORE for my trade than the next closest competitor WITHOUT marking up an appraisal sheet with (insulting to my intelligence) bogus reconditioning comments and costs! We were so impressed, we bought TWO cars, back to back from them (Ford Escapes), within a couple weeks! Hannah Bitterman was our sales consultant and is incredibly knowledgeable about the vehicles, and anything she didn't know off the top of her head, she would immediately look up on her tablet. Walk into the dealership, watch them service cars, watch tv, sit at the bar and pull up images of cars you are interested in, or have a cup of mocha from their machine. We even went back to ask the service department if they could look at something on one of the cars for us, and they did, AND took care of it, no cost and no questions asked. Give em a try. I honestly think you'll enjoy the experience and won't suffer the typical buyer's remorse you get from most shops. You'll also be able to enjoy your free car washes too!!

Ryan Kercher Oct 11, 2017

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Recent Reviews from EchoPark Automotive Thornton

I first visited echo park a year or so ago when a friend of mine was looking for a new car. It was very low pressure and they let us walk around and drive whatever. Because of this, I came in to test drive a vehicle I had no intention of buying. I had the same vehicle being brought in from out of state at carmax. I went to echopark just to test drive it. I decided to fill out a credit application just to see my options. They ended up beating car max's APR by 4% thanks to Blake. This was for a second $25k car loan, with no proof of income. I came back later that day and bought the car. Gray was extremely friendly throughout the entire process. I bought the car at night, and didn't go thru it 100% given EchoParks reputation. When the weather got better and I cleaned the car, I noticed a few cosmetic issues, as well as the floor boards where the 2nd and 3rd row seats move and are bolted in where dirty. My salesman Gray got it handled immediately with out hesitation. He communicated with me via text even when he wasn't at the dealership. He and his manager were very apologetic and detailed the entire car for me inside and out, and even filled up the gas tank. For the record it wasn't THAT bad. I have high standards due to my last 2 cars being from the BMW dealer. Awesome place and awesome customer service. I only buy my BMWs from the dealer, but I will definitely be back again for our family car. My girl loves her new Acadia. Thanks a bunch! UPDATE: I was in the market for a truck, and reached out to echo park. The trade in for my car was reasonable. Blake was very helpful as he was the first time. Got me numbers and financing via phone as I moved to Colorado Springs. I had an appointment with him on a Friday. I was in the area on Thursday and decided to stop in and narrow down the search. Blake was not working so I met with someone else. This is when it all went down hill. First off the guide wasn’t very helpful and somewhat rude. The interest rate I was originally quoted went up 2 points. The biggest issue was the down payment and trade. I had a check for $4k from the insurance company for the hail damage on my trade. They refused to work with me until I get the check cash. Kind of hard when the lien holder is based out of Ohio. So I left without a vehicle. What is sketchy is their new warranty and financing partner. Their warranty and preferred lender is ally. It’s funny how my only approval was with ally at 12% interest. I decided to stop by 2 other dealers on my way home. Nobody had any issues with the check.....they said I will endorse it and they will send along the remaining amount due after the check. Pretty straight forward right? I don’t understand why echo park was the only dealer that wouldn’t do that? They said they are taking too big of a risk Incase the check bounces....nobody else thought that. Anyway....some great rebates were going on and I got a brand new Silverado for $2200 more than their 3 year old one, with a better interest rate. I also got $2k more for my trade and was able to pay the loan in full, and use my check to lower the price. So I actually technically paid the same for a brand new vs 3 year old with 30k Miles. How come I got in with GM financial at a decent rate ( I also got offered a loan with a credit union) but echo park could only get me a high rate with their preferred lender? Scam? I think so. This place has lost vision of what they are trying to become.

Zach B Nov 6, 2018

I went to EchoPark, because I found a vehicle online at their dealership that I was interested in. I have had nothing but trouble with them since deciding to buy the car. First, I asked that if I used their financing method if they could ultimately get the financing done through my credit union, and they said yes. Then when the paperwork came through the financing was done through a different credit union. Second, the one thing that didn't work on the car when we test drove it was the turn signal, and they kept the car to fix it. It took them two weeks to supposedly figure it out. Then when we went to pick it up, we drove a couple blocks away and discovered it still was a problem, and we had to turn around and bring it right back. Then it took another two weeks before we could pick it up again. They told us several times they had to go over the entire electrical system repeatedly to find the problem. Then a few weeks after bringing it home, the car wouldn't start, and I had to have it towed. The mechanic that looked at it said the previous owner had gerrymandered the electrical system, and it needed a different battery and replacement of much of the electrical system which I ended up paying for. Obviously, EchoPark decided they were going to try and fix the turn signal problem without telling us about the electrical problems with the car. Either that, or the staff was so incompetent that they couldn't recognize the greater problem after working on it for a month. Given that the problem was recognized by the mechanic I took it to in a few minutes, I am betting it was intentional, and that speaks to an integrity problem with this business. Third, I bought the gap insurance, and they told me that if I wanted to cancel it at any point I could get a refund of the unused portion--I just needed to call them. It turned out I paid the car off soon after purchasing it. I called them to cancel the gap insurance. After waiting several months and not receiving my refund I called them back. They then sent me an email, and told me they sent my check to the credit union that I had it financed with, and the credit union cashed the check. Why would they send the credit union a check for my gap insurance that I paid for!? EchoPark told me I would need to contact the credit union and talk them into issuing me a refund! EchoPark has consistently demonstrated to me incompetence and a lack of integrity in the way they have worked with me. I notice there are a lot of bad reviews from other about them also posted online. Don't buy a car here!

Andy Ornberg Oct 30, 2018

UPDATE 10/9/18: After posting this review, 24 hours later, an EchoPark employee (don’t know his exact job title) TJ reached out to me. TJ gave me his number to contact him whenever I wanted. There were days where I wanted to know what was going on with my title & the process, some days he was off or it was past regular business hours, he never hesitated to respond and always provided me thorough answers. I have received my title & EchoPark paid for my registration since it took almost 5 months for me to get my title, however, I’m pleased with TJ and cannot praise him and his hard work and dedication enough. He updated me almost every day with what was occurring. I don’t blame him for what had happened, however I still stand firmly that EchoPark could have handled it much differently and shouldn’t have passed me around. Thankfully for 2 months I dealt with only 1 person and he handled everything. I also would like to note that some of the issues that transpired (such as the DMV in both Illinois and Colorado) were much out of EchoParks control, but to be clear, this would have been much less stressful had they been honest about misplacing the title in the first place. I have changed this rating to 5 stars because of TJ and the great customer service he provided me with. Let me start with the good; my salesman Keefer was nothing short of amazing. He was very thorough and seemed interested in selling me the car. HOWEVER- the dealership/management itself, SUCKS. I purchased a vehicle, that was set to another person's settings, which couldn't be adjusted unless you had another key, which I was only given one. The first phone call I had with EchoPark, they informed me that I should "go to a Ford dealership and have the do it", that would have been roughly $650 for them to reset the system and give me another key. So, called Echopark back, to speak to a service representative who informed me that the key guy could be there to fix my vehicle, for free. Great. So I drive from Cherry Creek to Thornton, to be told that the key guy wasn't actually in. This happened twice. I guess I can be kind and say that they fixed my problem for me a few days later, after I told them they needed to come get my car, and they compensated me for my gas, cool. Still annoying. My door key pad still isn't fixed, not going to complain over that anymore, though. My BIGGEST issue however is that the dealership DOESN'T have my title. There's been multiple excuses. Some people are pleasant to deal with at the dealership, and while I completely understand that "mail gets lost" or "the state had an issue with the title", it's ridiculous and an inconvenience to continue to call EchoPark, deal with a new person each time, explain the situation over and over, and try to get something resolved. I was over nighted an extension temporary license plate, however that still doesn't mean that the situation is okay or even resolved. I purchased this vehicle over a month ago, and somehow a title or an explanation hasn't been given. Keefer is the ONLY reason that there's a 3 star review, otherwise it would have been given 1 star.

Marissa Wilson Oct 9, 2018

I had the absolute BEST experience at Echo Park in Thornton CO last night. I drove an hour and a half from Colorado Springs during rush hour traffic to have an appraisal done on my current vehicle and test drive a different vehicle in hopes of purchasing it. Once I got to the store there were about 4 or 5 salesmen sitting and standing around the reception desk whom all welcomed me in. George T jumped out of his chair with perfect enthusiasm, introduced himself, shook my hand and asked me my name. He asked me what brought me in today. I explained I wanted to look at and test drive the Acura TLX. He quickly got to work looking up their current inventory and swiftly walked me outside to the lot to show me the two cars in my price range. Of course, instantly I fall in love. I’ve wanted this car for a very long time. George was VERY helpful, he answered ALL my questions quickly and promptly. My situation was a bit unique as I had just purchased an Acura ILX a few days ago. VERY shortly after purchasing the ILX I regretted it and wanted so badly to get into the TLX as it was a little bigger and I’ve always wanted one. Buying the ILX was a rushed decision and not a very well-informed decision. I had purchased the ILX at a different dealership who said they could not and would not take it back. I would have to consider trading it in. Echo Park had the best inventory for the best price, compared to the market. Although it was a drive for me, George and Echo Park made my trip well worth it. They made an offer on my current car I could not refuse. I had already received two different appraisals on my ILX at two different dealerships and Echo Park beat both out of the park, plus they had the exact TLX I wanted for the price I wanted. I was sold on the TLX. George worked hard and quickly to get all of the paperwork and detailing of the car started. The cherry on top was Dave, a manager, took the time to come out and explain the details of my unique situation to me and helped me to understand the outcome. He was very nice and informative. I appreciated both Dave and George’s customer service. Right before signing the paperwork, I asked a silly question. I asked them to pull both my current ILX and the new TLX into the building in the light (it was dark outside) so that I could take a closer look at them side by side in the light. They had absolutely NO problem doing so. They rushed to pull them into the light, parked them next to each other and let me look at them. Them going the extra mile solidified my decision to purchase the TLX from them at that moment. I could go on for days at how wonderful they were, constantly offering me water or coffee, explaining every step to me, the very clean and organized establishment and friendly staff was amazing. Thank you, Echo Park. Especially George T and Dave. I love my new Acura TLX (my Dream Car). Within 14 hours of my experience I have already recommended Echo Park Thornton to two family members in the market for purchasing a car.

Vanesss Bowman Sep 11, 2018

From Dream to Nightmare: I bought a minivan from this dealership. It started out rather pleasantly. The van was in good condition for the most part and the price was marketable. The sales rep that sold us the vehicle was humble, respectful, and hospitable. It was my dream to get a minivan, and the process to purchase the vehicle was good overall. Then came the NIGHTMARE. I had to drive back to this store (>30 min away) the next day, because they made a mistake on the financial paperwork. Then, when it came time to register my vehicle with the DMV (after waiting for almost 3 hours), they told me that the dealership didn't send the title paperwork to the County. I spent my own money to purchase a temporary registration. After calling the dealership, they told me that they would send it to the County right away. After going back to the DMV to get my registration two weeks later (after waiting 2 hours there), the County said that there was something wrong with the paperwork so they sent it back to EchoPark 5 days ago. EchoPark did not send it back (until today I found out later). Either I could spend more of my money for another temp registration at the DMV, or I could go to an EchoPark and get it for free there. Unfortunately, I would have to drive over half an hour just to get a temp registration that I shouldn't have had to get. After the unfortunate result, I spoke with EchoPark, and they told me they sent it to the County today. It's just unfortunate that they didn't do it in time, and they didn't notify me of the delay. They have taken me away from my time with family and at work. I had to spend my own money to rectify their mistakes. ECHOPARK SAYS THAT WE CAN GET THE NEW CAR FEEL WITHOUT THE NEW CAR PRICE. THAT WAS TRUE FOR ME. UNFORTUNATELY, IT DID NOT COME WITH THE NEW CAR PROCESSING. Keep this in mind if you're considering this dealership for your next purchase. UPDATE: After speaking with (and venting at) the title person and manager, they told me I can get a temporary registration at a closer location. They offered me a couple things as compensation for the inconvenience they have caused. I'm thankful they were willing to hear me out. I will change my rating/review once I know they will follow through with their word.

Timothy Sin Aug 28, 2018

minivandriver Aug 28, 2018

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