Great customer service, friendly staff who helps you without putting tons of pressure on, and a huge selection of vehicles!

Excellent experience, unbeatable prices. The people at Echopark are professional but not pushy. I was able to call ahead, verify the vehicle was available and put a 24 hour hold on it as I was coming in from out of town. They set clear expectations ahead of time as to what to prepare for, one of which was that they do not work with credit union drafting. No worries, they were able to secure my financing ahead of time matching the rate my credit union was offering. When I arrived, the car was pulled to the front and ready for me to test drive. After a short drive, we went inside to review the numbers. No surprises here, everything was as it appeared online, no hidden fees or gimmicks. I was expecting the usual dealer run around because the price online was so low, but it never happened. I used the money I saved on the price of the vehicle to purchase the extended warranty, GAP, and interior protection, and still ended up with a lower cost out the door than buying elsewhere. 5 stars for Echopark, Mike and the rest of the staff are a refreshing change from the traditional dealership experience. If you want a great price without all the gimmicks, give them a try!

Long story short: I was skeptical about this place and ended up with the best deal possible, at the best rates I could get, with a warranty that can't be beat. 10 out of 10 would recommend. This is my first time purchasing a used vehicle 100% on my own. My credit isn't terrible, but it isn't excellent. I was pretty excited when my bank offered me a loan at well over what I thought I'd get approved for, so as you can imagine, I was pretty bummed when I found out Echo park wouldn't take a 3rd party lender, but wanted to check them out because their cars averaged $2-3k below the KBB prices. I saw a Nissan murano that I really liked, for a price that couldn't be beat, so I definitely wanted to check that out and see what echo park was all about. Mike contacted me and asked me what I was looking for, what was a must have, what I'd like and the monthly payments I wanted, as well as the maximum I would pay. He ended up finding a BMW that was in my price range, even with all the added warranties. I never imagined that I'd be looking at a luxury vehicle, much less considered the possibility of me being able to afford one. I thought it was a joke, but I scheduled an appointment to test drive it anyway. The night before my test drive, I decided to look up all the negative reviews on Echo park. I will say, that after reading them, I was pretty skeptical about doing business with echo park, and was dreading going in. Well, I went in anyways, drove the car, hashed out all the financing with Mike and got my car appraised. Mike jumped through every hoop possible to make sure I got the car and all the warranties they offer (trust me, you do not want to pass up their warranties), AND kept my monthly payments within my limitations, without any extra cash up front. EchoPark took care of transferring my car from my Grandfather's name, to mine so they could use it as a trade in, as I had no clue how to go about doing that. Mike also went the extra mile by advising me on my payments and how to get my credit up while making those payments, and then refinancing a year from now to get a better rate. (Again, first time car buyer. I'm completely clueless) I'm not sure how great this deal is for those with excellent credit, but I can say, if you have fair credit and don't want to stress out about being pressured to make a large purchase or having to fix your car, on top of making payments on it, this is the place to go, and Mike is the salesman you want to deal with. I'll be going in tomorrow to pick up a car that I never imagined I'd have the opportunity to purchase. :D I'll update this review and let everyone know about my experiences as I deal with the warranty, and if any problems arise.

Would have been 5 star except the finance department tried to give me a 5.7apr for a 783 credit score. Other then that service was good a vehicle was as described. Why have a high credit score that dosen't benfit you APR?

Loved our experience!! Very nice people! ❤❤ Sabrina and raul were awesome. Very quick experience. Our kiddos didnt have a chance to get comfy!

I'm giving this business two stars bc the facilities are really nice and folks working there do not put too much pressure in you to buy a car. However the rest of my experience with Echo Park (San Antonio location) had been completely awful. When we were purchasing a car the salesman kept pressuring my husband to buy their warranty. He told the salesman "no" several time but he kept insisting. After that when the dealer was handing me the one FOB key for the car I asked him if there was a second key. He looked me dead in my eyes and told me that the car only came with "one key". But luckily for me he gave me a sympathetic smile and offered to give me a good deal on a factory FOB key from his vendor. All I had to do was to come back and talk to him. Later the next day I was looking through the center console and found a weird metal box. Inside the box was the second key. The one Echo Park's dealer told me never came with our car. He lied directly to my face. I know they go through their cars top to bottom or at the very least check all the storage compartments. I do not believe they didn't know the key was in there. They just forgot to remove it before we took the car home. Is that the values of Echo Park? To try to get one over on their customers in order to make as much money as possible? My next issue with this place is that we never got our license plates. We had to go back down there so they could give us new temp plates. Then two days later we got our plates that was shipped over night with FedEx. Which leads me to believe they jeer completed all the paperwork in order to get us our plates. And had we not gone down there we would have never gotten them. The dealer we talked to apologized and was confused as to why we didn't get our plates. Several months later we decided to buy another car but decided to try the New Bransfuls location. Facilities were just as nice but their dealer also pressured my husband about buying their warranty. After saying no several times. They also were very late getting us our plates which we had to call them when there was less than a week left on the temp plates. And just like the San Antonio location we got then the next day as they had been sent overnight. We have had the new car for several months now and have gotten one two different tickets from the car we traded in to them. They just not have completed all their paperwork bc the car we no longer own and traded into to Echo Park is getting tickets and we are being sent them. We signed all the paperwork we were supposed to sign and did our part. Echo Park has once again screwed up their paperwork. And we are being sent tickets from a car we don't own in a city we have never been to. Lastly I want to talk about the car we bought from the New Braunfels location. 3 days after buy the car it started to smoke. We already had an appointment at a dealership to have the car checked out bc there was some manufators issue that needed to be checked. Once it was there they found there was oil all over the inside of the hood and all over the engine. We were told by the mechanic that the last time it got an oil change someone put two gaskets on instead of one and it built up enough pressure and exploded oil all over everything. Now Echo Park did cover the costs for the tow and for the fixing and cleaning of the engine. And that I am very thankful for. However bc of their negligance (Bc Echo Park did the oil change) we were out of our brand new car for nearly a week. I am not happy with Echo Park, the lies, and the negligance. I will never buy a car from Echo Park again and will warn anyone that asks of my experience at two different locations.

Worked with Peter here at Echo Park, 1st class service and vehicles. I already found the vehicle I wanted from these guys through the website and the pricing was very competitive, so I did my inquiry online and they were in touch with me the next morning (today). I explained to Peter what I was trying to do (surprise the wife with new car) and he was able to work my deal via phone, email and text while I was Christmas shopping with my wife before I made the hour drive down. He worked with his team to have the GLA 250 ready to once I got there and finished up paperwork....I was able to meet some of the other guys while Peter was finishing up with another customer (they brought out paperwork and car for a quick test drive) to help both of us out...very seamless process and great vibe from them....I'll be back for sure to get my daughters vehicle. Thank yall for making me look like a Rockstar!

I'll be blunt - my car experience here was one of the best customer service experiences I've ever had. I usually never write reviews, but I felt inclined after getting my car. I got a 2014 mustang gt, and the thing is gnarly in the best way possible. Sabrina at this location is absolutely rad. She understands vehicles, and she knows what she's doing - I highly recommend asking for her if you're interested in a car. I had to even take my car back a few times for an engine light situation, but the whole experience was made incredible by Rommel in service/tech at this location. He's extremely versed in cars; the dude knows his stuff, and engine light ended up being a simple software update. His coworker, Arnold, was also great, patient and understanding and helped me out a lot. Overall, awesome experience. I got a legit deal on my mustang, and my experience with Sabrina in getting the car was awesome - way different than some guy breathing down your neck trying to get commission. Highly recommend, overall - will absolutely recommend this place to friends and fam

Excellent customer service, very helpful and polite. They had no problem accommodating delays on our end. Staff doesn't work for commission, so they didn't push us. And the prices are pretty good, but--because of this--most of the cars they sell are "as is

My husband and I were in the market for a Kia Soul that was held at this location. They were so proffessional and friendly throughout the appointment setting process to the purchasing process. Peter was very knowledgeable and the best part - not pushy! Thank you so much, Peter and Echo Park New Braunfels - we are thrilled with our new ride! :)

DO NOT GO HERE. It is a scam and they will not take outside creditors just so they can charge you outrageous interest rates. They want to charge me double the interest rate that I was offered from two other places. They lure you in with a low priced vehicle and try to give you a chart showing you how much your monthly payment will be hoping you wont punch in the numbers and see how much of a rip-off it is. If you do the math, it is a huge scam. I went ahead and tried to get my outside loan officer to try to work with them and see what we could do to get the car, and they refuse to budge at all because of company policy. I was told that the reason they dont take outside creditors is because it takes so long to get the money, yet my creditor was willing to overnight a check directly to them to prevent that, and it was still a no. If you decide to buy from here, make sure it is cash or else you will be paying 25%-50% more than what you could get the car for somewhere else. This place checks all the boxes on your stereotypical car dealership. Apparently they based the movie "Used Cars" off of of EchoPark.

Awesome experience. I initially came in to do battle but was pleasantly surprised by how easy and laid back the purchasing process was. I’ll definitely be back to purchase another vehicle in the future. 10/10 would recommend.

What a great car buying experience. Never has it been this easy or fast to purchase a vehicle. They have a great variety and selection of vehicles as well. I will definitely come back for my future purchases as well as sending my friends and family there.

Best prices around town, great staff, easy purchase. I definitely recommend echo park for the prices alone In which I will be purchasing a second car here next summer for my son.

What a great experience! These people is amazing, went with my wife to buy a minivan, and they had an awesome 2016 Kia Sedona , low miles, I was exceptic with the price, and they demonstrated that what they advertise is true! Got a great apr, it was so easy and seamless that I still don't believe it! Forget about other dealers, this is the store to go! Thanks Terry for your help!

Had such a great experience! The staff is well informed and quick to help discover your needs. Check out the Service Contract they have. I did a lot of research ahead of time. It is hands down, second to none.

Mr. Mike Rodriguez provided the best car buying experience I've ever had. No hassle or preasuring. Found a vehicle in my price range and payments fit perfectly. The facility itself is high tech and organized. I will definitely return for future business and will recommend this dealership to anyone looking for a vehicle. Thanks again Mike!

Easy process, inexpensive cars, and was able to get me great terms on my new car. 10/10 would buy from here again.

Great Service, I totally recommend this store.

Had a great encounter with Javier and buying our new car. We went in knowing what we wanted and a price set to what we could afford. Javier made it happen. I loved the game area for kids, it made the process that much easier for my son as well. I felt no pressure at any time and it was probably the best car buying experience we have had. We absolutely love our new Dodge journey! Thank you Javier for all your help!

Had a fantastic experience with this dealership, extremely friendly, no pressure, very relaxed. Was able to see a wide range of vehicles. The whole process was fast and pleasant. Would absolutely buy here again.

First, I would like to acknowledge the staff and the facility of EchoPark New Braunfels for such a great and easy experience on my first car purchase from an actual dealership. Mike Rodriguez was my consultant on selling me my car. He was genuine and very attentive to what i was looking for in a vehicle. My whole intent was to purchase an Audi and i end up purchasing a beautiful BMW 335i. There was no rush to sell or push to make a decision at any moment while working with Mike. He gave me hard facts not only about the vehicle, but the company on warranty, and standards by which they stand for customer purchase. I felt very comfortable and safe to make a easy decision on buying a new car. I feel that i made an awesome investment and very happy about my decision. It is now a month later that I've own my car and i still think of the day i first purchased it. What prompted me even more to finally put in a review for EchoPark and Mike is how fast he has still continued to work with me and answer any questions about information that i still had questions about as far as warranty, coverage, and vehicle maintenance. I would really just love to thank Mike Rodriguez and EchoPark for the experience and allowing me to drive off the lot looking like a real player in a clean BMW. If your in the San Antonio area i highly recommend anyone looking for a new used vehicle to visit EchoPark New Braunfels and ask for Mike! Thanks again - Leo

Straight forward process; good offer on my trade-in and good deal overall! Very satisfied with my experience and with the sales staff. They had the vehicle I wanted at the a fair prices.

Javier was amazing ! Love my new Dodge Journey!

Came in looking for a low payment. I was able to get that and an amazing rate. Mike Cuellar was super sweet and had Jeremiah Drexler explain a certain car details to me! They are very knowledgeable and I would refer EchoPark all day! Check them out! 🥰

When my husband and I drove in the later evening to the New Braunfels location for additional selection and pricing, we were warmly greeted by Mike Rodriguez and quickly escorted to the car lot where we made our selection of two cars to test drive. (Prior to arriving at this location we surveyed the vehicle inventory on-line and decided on which ones we were interested in) Mike was very helpful and informative during the whole car buying process and stood with us coordinating all necessary process. He and all staff seemed to do their best to go above and beyond by ensuring our desires and needs were met. The vehicles available at both the San Antonio and New Braunfels location were super clean and in like new condition. They were very reasonably priced, and almost seemed to good to be true in regards to the quality of car in comparison to price. The staff continually made us feel as if we were of high priority by continually displaying excellent customer service. They also made the whole process so quick and as stress free as possible. Lastly we also feel the trade in value they offered for our trade in was very fair. We Highly, Highly recommend any EchoPark location..if in New Braunfels Mike Rodriguez will be more than happy to help and if in San Antonio, Antoine Carter is awesome as well! EchoPark will definitely be at the very top of my "go-to" for ANY future car buying needs. Go check it out for yourself, you won't be disappointed!

I bought an Infinity from Javier Rivera, New Braunfels Him and his associates can’t be more helpful. They answered questions I had. Javier called to check on me... most of all, they all have happy friendly faces. They are credits to your company. I will tell my friends about EchoPark. Well deserving a five stars rating.

Just bought a 2015 Nissan Murano Platinum and the sales experience couldn't have been smoother. My sales rep was Cliff and I really enjoyed working with him. He was attentive, knowledgeable, and quick to answer any questions. I'd recommend anyone work with him. Pricing at this dealership is phenomenal. My vehicle has priced thousands below comparable vehicles at other dealerships which is why I drove from Austin to check it out. Absolutely worth the drive. 5 stars for Cliff and Echopark.

Highly professional staff with excellent knowledge and very courteous. Mr. Jordan Ramirez, an Experience Guide, welcome me prior to my appointment time and was waiting for us by the entrance door to immediately give us a tour of the dealership and how EchoPark operates with their pricing and financing options. He is absolutely knowledgable and is patient beyond measure. Needless to say my wife and I have looked at multiple vehicles from multiple dealerships and Mr. Ramirez and EchoPark stand head and shoulder above any I’ve dealt with. Thank you so much for the service and we will definitely be purchasing our next vehicle from EchoPark.

Daron Esquivel was very helpful in helping me purchase a mustang! Clean dealership, no waiting around, efficient

Updating this review We had some initial problems with this shop but the manager was able to step it up and get everything take care of. Because of his proper time manner and positive attitude as well as the level of customer service that was provided by him and his team, I am updating this review. They are very prompt in fixing issues and they did a great job.

Javier took care of me while I was buying my truck. Best experience I’ve had purchasing a vehicle.

Extremely knowledgeable about everything, makes me feel at home with all the free stuff and the Xbox and lounge area. Daron knee everything about my vehicle and made the process supper easy, he was very upfront about everything and that’s what I call an outstanding sells person. I would 100 percent, 10/10 will Reccomend daron, and echo park for anyone looking for a vehicle

Javy is not only a great Salesman he makes anybody who comes across him feel more than welcome he has a kind heart and above all makes my buying experience a lot more then a great experience. I’m blessed to know this man and call him a friend

I would strongly recommend purchasing from Cliff McGuire at EchoPark New Braunfels. He was jovial and engaging, and I think he would’ve been willing to show us ten cars if we had asked. The car buying experience was extremely enjoyable and I will certainly return there in the future, as well as refer friends and family. I have been car shopping for about six months; EchoPark’s prices were extremely competitive with other dealerships, without any pressure or hassle from the sales staff. The location is extremely clean, modern and comfortable.

Daron made the car buying experience simple, easy, and quick. They also beat every dealership by $3,000. I would recommend this place and specifically Daron , he was very friendly and knowledgeable. He was able to answer any questions I had about my warranties and explained our final paperwork to us which was nice .

Very nice Response. Denniel Lopez help customers very friendly.

Great overall experience, made buying a car really easy. Staff was helpful, I worked with Javier. Came in and they knew exactly which car I was asking for (one of the only manuals on the lot), and made the deal within 3 hours. They stayed late to finalize everything. Good experience overall and good prices.

I recommend this dealership if you are looking for an easy and smooth transaction and great customer service experience. Daniel Lopez is an expert in this field, and takes great pride on providing a great customer experience. If you are in the market for a new vehicle go see Daniel.

My fiance purchased a car there recently and had a small issue come up shortly after purchase but Rommel Echauri did an incredible job of resolving it. We will definitely keep EchoPark in mind when purchasing another vehicle in the future.

Five star rating for this dealership! Terry and Clifford were amazing and made my experience with echo automotive stress free and enjoyable. Clifford McGuire was especially helpful, professional, and fun. He walked my through the buying process, helped me even get the best deal for car insurance and was a hit with my daughter. He was attentive to not only my needs but my 3 year old. I highly recommend this dealership, everyone here seemed to genuinely care about me and what i was looking for. When it comes time to get another car, I will be coming back here because my experience was such a positive one. Not one bad thing to say about this place.

Absolutely awesome customer service. The facility is perfect. Very kid friendly, which was a big plus for me. I was able to make a purchase without the struggle of having a fussy child. Daron was our experienced guide. He was amazing. Answered every question I had and was very professional. Highly recommend doing business with Echo Park.

Don't believe the lies of these reviews!! They are not honest reviews!! These people are high priced jerks!!

Javier was very helpful and made my car shopping experience there very smooth and informative, this guy knows his stuff!!

Drove the hour and a half for what seemed like a good deal. Seems the extensive inspection they do somehow missed the fact that the back AC didn't work (15 passenger van). Also they take no outside financing, and didn't tell us it didn't have a spare tire. You can tell they really push the extended warranties on people (though they say they don't have commissions) I know they will probably reply with the same reasoning why they don't take outside financing, but it's weak.

Ive never met more unprofessional people!! Rude and unhelpful and will try to get you to buy the highest priced vehicle and if you arent won over by their line of bs they become very rude and nolonger want to help you! Also I wouldnt believe most of these fake reviews...

Really love this place, very high tech, staff is super friendly.. Mike Cuellar is especially knowledgeable and courteous. Looking forward to buying again soon..

Daniel Lopez was very knowledgeable and a great help to me and my family. I recommend him to anyone looking !!

EchoPark went above and beyond to fix an issue I had with a used vehicle purchase. They even drove an hour to me, provided me a rental car while they fixed mine, and drove it back the next day. I was skeptical because of past bad experiences with dealerships but EchoPark is truly committed to customer satisfaction.

I worked with Javier Alarcon and his expertise and professionalism in answering all my questions were top notch! I would recommend him to others!

This place is awesome , the place was very hi tech and the staff very friendly! I dealt with Javier Rivera and he was very nice, took the time to show me around and let me look at some vehicles! cars were clean and with low miles some of them. I would definitely go back again.

If anyone ever is in search for a new car. Make sure you go see Javi! Excellent customer service, this guy really went above and beyond!

Javier Rivera is one of the best cars salesmen i know. Ive bought plenty of cars in the pass with not so great salesmen. Javi is definitely my new sales person from years to come. Thank you Javier

This is definitely the place to go for a vehicle! Fast and efficient Javier Rivera went out of his way for my family.

Javier Rivera Is one of the best. Very helpful and passionate about his job. Every car deserves a happy owner.

Javi Rivera is a great salesman to work with! Always caters to the customer’s needs and has a great sense of humor to make the shopping experience positive and enjoyable.

Javi is truly an asset to this company. No one else I’d rather deal with when it comes to this stuff. The process and experience with him is hassle free!

I went in to look at a car for my daughter, the place was very nice and peaceful. It was so different from any other car dealership. My salesman Daniel Lopez was wonderful and not pushy at all. It led to a very easy purchase and one happy daughter!

Love Javi !

Great selection, great prices and great service. Daniel was our salesman and he was also great!

If you want the best deal in the area go to EchoPark in New Braunfels, I drove from the Houston area and it was worth it. Daniel Lopez took great care of us from beginning to end, it was such a smooth transaction!

Javi was very knowledgeable when assisting me. I didn’t feel pressured and will definatley make my next purchase here.

EchoPark made my purchase so easy. Daniel Lopez was really great, he worked with me over the phone and had everything ready for me. I drove about 2 hours and it was well worth it! I recommend EchoPark and Daniel Lopez to everybody!!

If you are lookin for a new car, come to echopark New Braunfels! Best deals in the market and dont’t forget to ask for my boy Javier! You will get the best of the best!

Great service! Javier gets you the best deals

This was the best experience I’ve had purchasing a car. Daniel Lopez was great and made the whole thing go very smooth and easy!

Echo Park makes car buying so easy! Monique helped me to find the exact car I was looking for, she was so knowledgeable about everything and answered all my question I didn’t feel pressured into anything and she really took the time to help me find what was right for me. It was a really friendly and hassle free experience. I highly recommend Echo park to anyone looking for a new car, and ask for Monique, she was amazing.

I looked at lots of Lexus cars and EchoPark gave me the best deal by far! Daniel Lopez treated me with respect and was very professional. I am happy customer!

I got a great price for my new car, the process was so easy and everything went smooth. Daniel Lopez was excellent, he was very knowledgeable and very good at his job!

I've been looking for a new vehicles and i got greeted by Javier Rivera, he welcome me and gsvr me a 60 seconds tour so i can know the way thay EchoPark do business. I highly recomend to come out and look at their prices. They have great selection of vehicles. If ylu are in the market for a vehicle, ask for Javier👍

Go to EchoPark and see Daniel Lopez, they’re great and you will not regret it! This place is so cool, it’s modern, it’s easy and stress free!

Awesome place. Very knowledgeable and experience. Javier was very helpful and informative.

I want to thank Javier Rivera for the fast and friendly service . He went above and beyond . Came in on his day off to make sure I could fanalize the purchase of my truck . Thank you very much .

I love my new car! EchoPark and Daniel Lopez we’re both so great! Thank you for all your help!!

Echo Park is amazing, I got a great deal on my new car. Daniel Lopez was my salesman and was so helpful, answered all my questions and even followed me to drop off my car!

I’m so happy with my purchase, I got a great deal on my purchase! Daniel Lopez was so helpful and made everything so easy!

Daniel Lopez did an amazing job helping me find a vehicle and keeping me in the payment range I wanted to be in. He and Cody made a otherwise stressful experience fun and easy! I love my car and I enjoyed my visit at EchoPark New Braunfels.

Was searching for a car since March so my patience was gone. Went to north park Audi found a A3 but it was way over priced. Ended up going to the Echo Park San Antonio and was immediately pressured into a car that didn’t meet my accommodations, so I went to echo park New Braunfels, met Cliff and within two days I drove off with the perfect car. It was super smooth and I’m extremely satisfied. Highly recommend coming here.

Was searching for a car since March so my patience was gone. Went to north park Audi found a A3 but it was way over priced. Ended up going to the Echo Park San Antonio and was immediately pressured into a car that didn’t meet my accommodations, so I went to echo park New Braunfels, met cliff and within two days I drove off with the perfect car. It was super smooth and I’m extremely satisfied. Highly recommend coming here.

I would like to spead the word about this new and unique dealership. Echo Park to me has it figured out they are trying to make car buying easier and they have succeeded. They have my business for life. I came in with low hopes and expectations due to all of my past car buying experience's but I met Cliff and he turned my mood around and helped me find my perfect truck. Low price no hassle and just an enjoyable experience. Thank you Cliff and Echo Park for changing my perspective on buying a car.

This was by far the best car buying experience I have ever had. I found the car I wanted through their website and Daron contacted me about the vehicle and finalized everything for me in a very quick and easy manner. HE EVEN WAITED UNTIL 12AM for me to drive 4 hrs to go and pick up the vehicle that night. He was extremely friendly and made the process go by smoothly. I RECOMMEND THIS DEALERSHIP TO ANYONE!!!! Please ask for Daron. He is genuine and truly wants to see you in the car of your dreams.

Daniel Lopez was great! He was very patient with me and explained everything throughout the whole process. The company is very transparent and honest. I feel like I got a great deal!

Neat new place to buy a car, Daniel Lopez was great! He was honest and explained everything to me. I actually had a good time buying a car!

I had the best car buying experience I’ve ever had. Daniel Lopez was great, he was easy to work with, patient and did an amazing job. I recommend them to anybody looking for a vehicle!

Great price on a used car along with a fair price for an extended warranty mean an overall pleasant experience. Daniel Lopez was our salesman and he was very knowledgeable and he did a good job going over all options with us. I usually don’t do reviews but I was pleasantly surprised by my experience here and wanted to share.

Very deceptive. Test drove a Kia Sorento. Was brought out an approval for financing with Ally Bank with no verbal explanations and a rush to sign it. Every option such as warranty, gap, and fabric and paint protection was added. When I asked them to remove those things, they said that they were required for my financing approval. I told them I didn't want those things, and they then proceeded to deny me. This is a warranty farm in collusion with Ally bank. Be careful. Would never trust them again. I am reading other reviews of people experiencing the same thing. I have reported this to the Texas Attorney General, Federal Trade Commission, and Consumer Financial Protection Bureau. I encourage anyone else that has experienced this to do the same. With enough reports, they will have to answer to the authorities for this. I've been advised that forced Finance and Insurance products as a prerequisite to financing is illegal. Guess who sells the warranties? Ally. Don't buy their warranty and they reject you. So you aren't only getting a bad rate, but also a huge write up on the price. I have a guy that can pretty much replace everything on a car for the price of their warranty. Google Ally, EchoPark, and Sonic and you'll see exactly what is going on here. Seems counterintuitive that someone would get a rejection for refusing a warranty and instead putting the large down payment into the equity of the vehicle until you realize the cushy relationship here between Ally and EchoPark. Complete scam. Should be investigated, shut down, and run out of Texas.

Daniel Lopez was great, EchoPark was great was great and they gave me more for my trade than CarMax!

This was the easiest vehicle purchase by far! Danie Lopez was such a pleasure to work with, made everything so easy!

By far the best car buying experience I've ever had my salesman Jordan never pressured me in to buying the car and other products that I knew I would need plus I love my car.

Knowledgeable and helpful

Darron Esquivel treated me good and tried his best to get me the best deal on my purchase and my trade in and even when some unexpected things happened he was still willing to help me out. Great experience

I bought a vehicle here previously and it was a good experience. I get their business model, selling cars that are close to the end of factory warranty, hence the pitch to sell their warranties. I was there today looking for a specific vehicle and the salesperson kept nagging to me about how crazy I must be for not wanting a warranty. On top of that, this salesperson kept trashing this specific brand saying this brand is notorious for electronic failures. It's like they are in the business of selling warranties then cars! Look, we are all professional and educated grown ups, if we don't want to purchase the extended warranty, LET IT GO!

I went to 8 different dealerships in the San Antonio area and Echo Park was the best. The whole process took longer than I expected but the price of the vehicles at this location are thousands below any dealership and the trade in value I received was a fair price. I was impressed by the inventory they had to offer and Bryan W. was able to tell me all the details about any vehicle I looked at. I love my BMW 328i and I would come back here for another used vehicle. Do not waste your time with other dealerships. Come here today! You do not get the pushy car salesman and the dealership is very clean inside and out. The only negative is they do not do loans with RBFCU so I was forced to finance with another bank and once I left I could refinance with RBFCU and the wait time to process my application took longer than expected. The warranty they offered was $4k lower than the price I was quoted by another lender before buying at Echo Park for the same vehicle.

So glad that I went there! I had been looking for a car for almost a month when I located a couple here. I love the fact that you don't have to negotiate a price. The price listed is the price you pay, such a relief. There was no pressure and was a great experience. I bought a Toyota Camry and I'm loving it.

Had a great experience at this location thank you Jordan for all your help..

Best car buying experience I’ve ever experienced at a dealership the manager Richard and Jordan really help me thank you guys.

” This dealership was top notch! Jordan went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a truck the process was absolutely painless. So quick and professional.

This was such a quick and painless process! We met with Michael to test drive our new car and he was honest, friendly, and upfront about everything. He was very professional and we never felt pressured. The overall atmosphere felt very relaxed and friendly!

Fantastic experience. I bought a truck for work here. A very different car buying experience but I left not feeling violated and I got just what I was looking for at a great price.

Javier Alarcon Rivera was very meticulous, gentle and highly accommodating. I am thoroughly impressed with the way Echo Park does business. I will 100% come back whenever I upgrade my car. Thank you Echo Park.

WOW! I’ve been looking for a new car for about 3 months and I’ve tried all the blue bonnet places and used lots around here yet, never a good deal, always super high rates or false promises.... so I decided to try something new and call this random place Echo Park... The employee Chris began to tell me the about the specs of a dream car I saw online and insisted I feel out an application because he could get me in the price range I desired per month.... in the past at big dealership I would usually hang up and stop day dreaming of a new car at that point.... yet Chris’s tone and honesty prompted me to feel assured he could do what he promised.... A short hour an half later I’m driving home in my new, at a CHEAPER price per month and loved the financing as it was super low interest compared to the sharks at other dealerships! Long story short, If your dreaming of a new car, with solid features at a great price, go check out Echo Park in New Braunfels, Texas. Ask for Chris! And tell him Chris D. said what’s up!!! PS I’m loving this car, and as a single dad, I love the price more :)

Helpful, just didn't have what we were looking for

I don't trust getting used cars, specially from a dealer. I was looking for an inexpensive car for my daughter (her first car), my wife convinced me to go your place. She had contacted Many (we bought 3 cars from him at his previous work) and that is the only reason we went there. I was impressed with the quality of the vehicles, ended buying 2 cars. Many did an outstanding job and definitely will go back, next year for another vehicle.

I really liked the deal and the no push to buy now car. I knew exactly what I was looking for Javier was a great salesman. The purchase was quick and easy. My only issue is I wanted the vehicle with tax title and license I did not want the Perm, The GAP the dealer warranty and the person who puts the cost together would not re-figure my price for me. Just kept telling me that I was approved for the price with everything on it. So I should have been approved for the sale price of the car, tax, title and license as well. Well I didn't want to have my credit ran again and I knew I wasn't getting anywhere so I made the deal. I feel if you tell someone what you want they should accommodate. I have my buick I love it I am just disappointed with the extra fees being charged to me made my car note higher and my payment longer and my down pymt larger. When I went in I said I want a 3rd row vehicle I don't want to spend more than 15k and if possible nothing down. Well all I ended up with was the 3rd row vehicle. I don't feel the extras should be pushed down your throat and you should have the right to have them added to deleted. Thank you

I did buy a car here but unfortunately the sales rep mislead me in the amount of interest they were charging me. They kept insisting on me getting extra motor repair warranty and the moment i did not want it after several attempts to turn down the warranty, he comes back with a higher interest rate that the original and he seemed upset. Not cool. I work in retail and i know how it is to sell but they took it too too far. The purchase process was horrible, i wrote this review only because i knew i read the reviews before i bought a car here and i thought someone can see this and be prepared on what to expect. It may be that all the reps are not this way but this is what i experienced. The environment however seemed relaxed and i thought it would be different than your typical high pressure salesman but for me that day it was worse. I only stayed because i knew i wanted that particular car and i wasnt going to let his poor service change my mind. I originally had visited echopark a few days before i purchased and the rep that day was very nice, she did however push the warranty on me but not too much to where it was over the top. This is my review. I am happy with my car however the purchase left a bad taste in my mouth.

Easy, professional, very nice selection & non commission sales makes your choice your choice. It is a little different because the cars are in the park behind you, you need to have a good idea of what you are looking for to start. Sabrina is great. Recommended.

Bought a car from them a couple days ago and the battery died in the heat. Even though it wasn’t under warranty, they drove out to where I was (a neighboring town), got it going, and met me back at the shop and replaced the battery at no charge. This is is what good, old-fashioned customer service looks like, y’all. Towing and battery replacement would put me out four bills if they hadn’t jumped in. Customer for life. Thanks to Rommel Echauri for taking care of me!

We had a great experience and customer service with Javier. He was very thorough, patient and went above and beyond for us.

Cars are in good condition and prices are very competitive, but Mike C. has to return to customer service school. What an arrogant, rude, and "know it all" young man. Ruined what would have been a pleasant experience.

Very Bad Experience. The first issue was they force you to use one of their banks for financing. Even with excellent credit they offered me 4.9% My son liked the car so I went ahead and purchased it and refinanced at RBFCU for 2.9%. Nearly half of their preferred providers. I bought the car in July and still don't have the title. I now had to pay for an extra set of temp plates. Just called to follow up and cant get anyone to answer the phone. I do not recommend them at all.

Great fast experience!

I had a great experience at Echo Park, Javier Rivera was extremely helpful and patient. The process was smooth and easy. I definitely would reccomend shopping here if your looking for a car.

I just have to say that I really enjoyed my experience with Echo Park. It was definitely a new concept for me, but totally worth it. Go see Monique down in New Braunfels. She was absolutely fantastic and made the car buying process super simple!! Both managers Cody and Chris were very helpful and super informative. Don’t pass this place up!! No pressure and genuinely friendly!

Absolutely the worst car experience myself, and my fiance have ever had. First, our credit was and is more than fine - although it took a pounding after this business ran, individually, checks through each lender BEFORE using our credit score to make a loan. My fiance's credit score was low 800s, which means they only needed to run it through whichever lender and then give us rate. They ran it, for no other reason, as we saw on our credit reports, through upwards of 20 lenders, at 3 points a piece, this is dentramental to your credit. It is one thing if you have poor credit and they are searching, but another to drag it down and then try to make rates with lower score. After all of this, and it taking a very long time to somehow produce the vehicle, we take the car home. We are from Florida, and because we paid tax, title and registration at dealership, they were responsible for plates getting to us, in a timely manner. The temporary plates were for 60 days, thank the lord. Weeks go by, I am asking where my plates are, as I am proactive and always getting things done before last minute. No one is able to respond or produce any answers at all. We are now 2 weeks from temp tags expiring, I am frantic. I call both Texas and Florida motor vehicle - both state that the VIN cannot be found and thus far, does not exist as they know it. No real work had been done at all to get us our tag and no one there seemed to care a bit. They, barely, produce a title and registration and plate transfer and get me my tag. Funny thing is, the title dated was within a few weeks. Most likely meaning they lost or did not have the title and had to reapply for one, which would have been fine if it was explained at all. No explanation. But wait there's more! The quality of the vehicle... Within a month, the car driver seat, with electronic components for automatic seats, completely comes unhinged and unwired. The dealership stated that it seemed to have temporary glue after market, placed in areas that were coming off. We had to replace the entire component. Hundreds of dollars. Here is the best and final part in this 2 year old car upon purchase; 6 months from purchase (a month ago) the transmission completely goes. I get my insurance to tow it to dealership and, yes, they explain my transmission needs to be replaced at an expense of 4,300 dollars. A vehicle not even past 80,000 miles, should never experience these problems. This is not just luck or coincidence. Our guess is that this car dealership clearly practices some illegal things and gets away with keeping the vehicles from breaking down inside the little warranty window, while knowing they are lemons. Be aware, maybe even have a vehicle road tested within the 30 days if you purchase here to be able to return when and if you find issues. We have accepted this vehicle as a mistake and are getting a new one, but I do not want this happening to anyone else. Businesses like this should be condemned.

This was my first experience with EchoPark Automotive,I learned of them through searching online for a pre-owned vehicle, and they happened to have one that I would be interested in . I was very apprehensive at first, not knowing anyone at the dealer. I live about 30 minutes away. I phoned the dealership to confirm that the vehicle I was interested in was still there, and I spoke with Daron Esquivel, who informed me that it in fact was still available. I said I'd like to come on in and check it out, and he said, "Great. It'll be up front and ready for you when you get here." I can't say enough about Daron as my “Experience Guide” . He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. It sounds like a cliche, but we hit it off like this guys been my buddy for years. And trust me, I'm a skeptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations. Daron went above and beyond when I had questions about carafax info and Extended Service contracts! He was able to get me covered for the next 3 years and 36k miles while paying attention to my budget... Unbelievable! Gave me complete peace of mind, which we all know, is close to PRICELESS. Thanks a lot EchoPark New Braunfels for the new car 🐌 💨

Came in from San Antonio to look at a car & was greeted by Javi. He was very informative & helpful when it came to financing. Such a great salesman when it came to working with our plans. 100% recommended going to Javier!

Javier Rivera provided a great experience with great knowledge and customer service!

Echo Park has a variety of vehicles to choose from. I was very fortunate to have a sales representative Javier Rivera!! He provided amazing customer service!Will definitely be referring my friends and family to him!!

Echo Park has a great selection with great prices. I was greeted by Javi Rivera, he was very polite and personable. Definitely had great customer service.

Javi Rivera was a very helpful and made my my experience at EchoPark great.

Awesome customer service and Javi Rivera is always a lot of help!!

Great service , great environment , great people. Javier Rivera was very professional and knew what he was doing . He did a good job helping me out. Thank you

Extremely friendly staff, great selection of cars, and fairly priced. My brother and I have both bought cars from here now and we both highly recommend it. No haggling, no pressure to buy. Mike was our salesman that helped us out and he was patient and knowledgeable, very helpful in making the right choice.

Javi Rivera...... excelente vendedor y excelente persona, con los 2 vehículos que mis Papás compraron en Agosto nos dejó mucho muy contentos a todos nosotros..... Gracias Javi.

I am highly satisfied with the INCREDIBLE HELP and service from JAVI RIVERA... in 2 experience we had in august buying 2 cars wefinish soooo happy with his suport and service..

Echopark new Braunfels is awesome- no words to describe. Anyone who want to buy the car go to this place - no doubt about it- never had an experience anywhere as always met an sales person i this kind business who just try to sell but this guys just give you right direction unconditionally. Wow... is this possible in todays world. Clifford McGuire- unlimited star to this guy. Awesome service- will treat you as a friend and help you more than a family member. - meet you guys soon

The sales experience was great! Super easy and hassle free, Haleigh went above and beyond for me! Best experience guide ever. I highly recommend going to see her!

Great car buying experience!! My salesperson HALEIGH was amazing. Very knowledgeable and courteous. I recommend anyone who needs a car in the New Braunfels area to go see HALEIGH !!

Chadwick was especially amazing! His personal, friendly approach were at least half the reason for buying a car here!

Came in from Houston to look at a 2018 Armada after viewing and being shafted from a dealer down the street. Was greeted by Ford as we walked thru the door and from that point on it was the best car buying experience ever. Javi was our point of contact and he explained everything about the process and vehicle there was to know. Ford and Javi walked us thru the entire process. They even showed us other vehicles that i wanted to look at while the paperwork was being completed. Rates were very competitive and its no pressure at all. I loved the process so much Im traveling next weekend from Houston to trade my vehicle for another vehicle that was on the lot. Great Experience... Update went back on Monday to pick up the car I wanted. Things didn't go as planned in the beginning and I was actually started to drive back to Houston because the deal didn't pan out. Javi and his team called me back in to get the car after he talked over the situation with his manager, needless to say I got the vehicle I wanted with no issues Javi did all he could to make sure I got the other vehicle I wanted. 5 stars for echopark from me!!

Just bought a F-150 for an amazing price. I have shaky credit but it was no problem. Got way more than expected for my trade value which helped me get into my truck at a lower payment than my current truck fully protected by their vehicle service contract. Simple and to the point. Just wish EchoPark was around on my last purchase. Simple, easy and NO PRESSURE!

The sales people are unknowledgeable receptionist is rude and they need to update their website with current inventory or at least let customers know that they are in a transition. So time isn't wasted

UPDATE 8/26/18: It has been two months since we purchased this car and we still have not received our license plates. I left voicemails repeatedly asking for someone to call me back. No response yet. This is getting to be ridiculous. ------------------------- Overall, very good experience. We got the car we wanted and for $3k below blue book retail value. The whole process took about two hours to complete including financing. There are a few areas for improvement. 1) You will basically have to finance through them unless you pay in some form cash and their interest rates are well above the best rates you can get at your local credit union. For example, we had to go with a 5.4% rate (their best option) but were offered a 2.8% rate with same term of 60 months at a local Austin credit union. Obviously, we are going to refinance right away, once the plates arrive. 2) Many of their cars are fleet vehicles, meaning they are purchased at auction and were driven by many people as rental cars. We didn't notice that right away but quickly realized after driving the car and having it inspected thoroughly post-purchase, that there was a lot of wear and tear on the car, paint touch-ups and the brakes are down to 30%. The car is a year old. Not a deal breaker and overall, the car is in great condition but will need new brakes and tires in the next year, bringing our "savings" from blue book's value closer to what others would have charged us. 3) We were told that we'd be done in 30 minutes for financing which took two hours and we just had to wait for that long due to many people being in line. That's understandable but maybe they shouldn't set expectations then, especially since we made an appointment in advance to pickup the car. 4) Post-purchase, if you live in a country that requires vehicle emmissions testing, they will ask you to do that yourself and send them a copy so they can complete the title transfer. Travis county like many others in Texas do not require this to be done if the car is two years old or newer. I talked to one of their managers about it and he just said that they don't have insight into that process since their county does not require it. A waste of time for ther customers who don't need to get it done and waste of money as well. I suggest that they look into this further. Overall, decent to good experience at a fair price if you know how to say no to all their add-on warranties that they'll try to sell you in the purchase process and once they fix the post-purchase emissions test requirements.

My husband found the car he wanted at Echo Park. It was exactly what he had been looking for. He had already set up financing at our credit union. When it came time to discuss paying for the vehicle, he was told they do not allow outside financing! THAT is how their pricing can be lower. They get you when it comes to financing. They offered over 4% MORE!!! Beware! If you already have financing in place, do not shop Echo Park! Needless to say, we walked away from the car. Found another newer and less expensive. Saved money and interest!

Every single person has a positive, friendly, and outgoing attitude. They will treat you like family without feeling pressured.

This place had the best quality car’s for the best price around, I wouldn’t want to go anywhere else for my next car which say’s a lot!. Eric Harris helped me out with my car deal & he did fantastic at every step & explained everything exceptionally. Overall great experience & loving my new chrysler 300s so much👏🏼

Great experience buying a car here. They were helpful and took the time. This was not faster than buying at a dealership but definitely easier and more laid back.

Quick and easy experience!! I came in knowing exactly what vehicle I wanted and EchoPark delivered beyond expectation! By far the cheapest prices that I’ve been able to find in the market! I drove from Austin to come and look at the vehicle. David Kientzy, Richard Roel, and Bryan Lovato gave me an amazing deal on my new Jeep Compass. The best part of the entire process was the customer service that was provided! As soon as you walk in you can tell it’s a different atmosphere than the normal car buying experience. Extremely competitive interest rates as well!!!! I would definitely recommend people to check this place out!

This is an excellent place to buy a car, they are transparent and professional. The process was very easy. Eric was a total professional and gave great service. I definetly recomended this place. I will be coming back here to buy my next car.

Best car buying experience, the staff is polite, personable and helpful. Not to mention the best prices! I'm definitely coming back the next time I need a new car.

This was a very enjoyable car buying experience. EchoPark has a unique business plan where no cars are older than three years old or have over 30k miles on them. So basically your are buying an almost new car for half the price. All the employees are on salary and not competing with each other for commissions which makes for a very pleasant environment. My sales representative was Daron Esquivel and he couldn't have been more positive and helpful. After I had paid for my car he brought over a colleague, Rommel Echauri, who had encyclopedic-like knowledge about the make of car I bought. They were both upbeat and clearly enjoyed helping my wife and I out. A great place where you can buy any car you want for half the price.

Cliff was so helpful and nice! He made our first car buying experience so easy and painless. I highly recommend this dealership and asking for Cliff!

I was a very indecisive buyer today but Daron Esquivel was very understanding and patient with me. On my way back to SA I had a tire blow flat and Danny and Romero with Daron drove right away to help me and that was amazing! I loved the customer service and help.

I have to say I was impressed. There was no hassle's I knew the rock bottom price and my walk out the door price with tax registration etc out the door. Very Very easy process. Thank you Cliff McGuire for your help well done. Also all the vehicles there are all very well maintained my car looked new and low miles

I had an issue with title non dealship issues. The state drug it’s feet getting tags before the plate expired. Echo Park staff made a trip to DMV to resolve the issue and made sure I was taken of. Love my 1st BMW. Great car. The prices at Echo cant be beat. Thanks for your help guys. 👍

Went with my mom yesterday to help her pick out a new car. BEST. CAR. BUYING. EXPERIENCE. EVER! Jeremiah and Jose were wonderful. No pressuring, no hassling, no back and forth, no wasting of time. Every car buying experience should be like this. Mom went home with a beautiful, low-mileage vehicle at an extremely fair and competitive price. I'm counting down the days until I'm ready to buy a new car. You bet I'll be heading to EchoPark when the time comes!

Thank you Mr. Lee Reynolds and Eric for helping me get the vehicle I requested!!!! Love the Mitsubishi outlander sport!!! Great power, and performance of the vehicle is outstanding!! Thanks be to my God, in the name of the Lord Jesus, for putting these two great men in my path to help me on my journey!!!

Cars were at great prices and just how they appear online salesman was great only thing I was a little disappointed in was the rates on the loan but overall everyone was outstanding

Worked with Isaac Harris and AJ Shehorn. Both were so nice and helpful. Love my new car! And couldn’t have asked for a more stress free car buying experience!

If you have a really good credit and can get outside financing do not bother coming here. The car prices are attractive but they make money by making you use their approved lenders with ridiculously high interest rates and of course pushing the extended warranty. I should also mention that one of their approved lendors is who I financed my last vehicle with, except that echo park came back with nearly 4.% interest rate increase. I actually laughed out loud when the sales man showed me the paperwork. 3 stars are mainly for the nice staff and the quick service. As far as the echo park concept, not for anyone who understands math and has good credit.

Thank you Echo Park Service department in New Braunfels! I had an issue with my side view mirror that should have been covered under factory warranty. Bluebonnet ford would not even consider it. Rommel and Nuni had it taken care of. A brand new mirror was put on to make sure that my already satisfying experience with echo park was made even better. Everyone I have dealt with there have been very positive and helpful. Thank you again!

Best car shopping experience ever. There was no pressure and no hassle!

Best car buying experience ever! My salesman Daniel Lopez was super helpful and patient as we looked at almost every car on the lot. Great prices and selection.

Daniel Lopez was very helpful, answered all my questions. great job!! thank you.

My husband and I had a great experience purchasing our vehicle, it was easy, low pressure and different from any other car purchase. Our salesman Daniel was great, he had lots of knowledge and was very helpful and friendly!

Daniel was great, very knowledgeable and fun to deal with!

Daniel López is very knowledgeable and friendly.

Daniel is excellent! Thanks!

Daniel Lopez was absolutely amazing. Had an amazing experience with him helping out. Never had a better experience! Thank you Daniel!!

Best car buying experience ever! My salesman Daniel Lopez was super helpful and patient as we looked at almost every car on the lot. Great prices and selection.

I bought my first car from them and it was the best experience. I had stopped and looked at a Kia and felt no pressure when I told them I was going to there dealers they were kind and gave me a card. Went to other dealers one in which tried to force me to buy a car I didn’t want ended up going back to echopark and still loved the car and bought it. They were kind and very helpful during the process.

I loved that this place is very modern! Staff is well trained to fit the environment. We had a great experience and fast pace process of getting into a new vehicle. Although you cant negotiate/lower vehicle prices, that seems to be only thing that's left out of this being the BEST car dealership.

I was a supporter of another dealership until I wandered into EchoPark one day. I looked around at the cars and was approached by Daniel Lopez. What a knowledgeable young man he is and such a great personality. I will be telling everyone I know to choose EchoPark as their dealership.

This dealership is so nice and the staff is really friendly, especially Daniel Lopez! He is so helpful!

I recently visited Echo Park . I have been in the market for my son to surprise him when he gets out of OCS. One of your Salesman Mr. Lopez was very Knowledgeable about all the cars. I asked him for his opinion on what model of car a 22 year old would like. He made many recommendations, informed me on all the reviews of the different models and makes. I was surprisingly impressed how much knowledge he has on cars. I did not make a purchase this time, seeing how I was browsing. However, I will return to EchoPark and request Mr. Lopez. One thing I want to mention is I was not pressured into purchasing a car. Thank you for such a wonderful experience in shopping for cars. (kuddos) :)

Just left this dealer. Went in prepared to buy. Confirmed ahead of time they had my cars and that they would be ready when I arrived. Drove one hour. None were ready. Only one was available. And the reason the one was not available isn’t that it was unavailable was not what they told me. Very poor service.

My experience at EchoPark New Braunfels was an excellent one due to Daniel Lopez and his vast amount of knowledge on the entire car buying process! Whether it was questions about selling my existing car, or trying to find the right car for my price point, Daniel's customer service and expertise was unparalleled! A+

Great place, friendly staff.

Couldn’t ask for better service, Daron Esquivel helped me out in every way possible to put me in the car I wanted. He was very polite and respectful to me and my wife. Make sure you ask for Daron when purchasing a vehicle! I promise you won’t regret it

My husband and I recently purchased a car from here. Amazing selection choice, reasonable prices and very good customer service! Daron esquivel helped me and my husband and did everything he could to make sure we were comfortable and able to get the car we wanted. Overall great place and service!

Daniel Lopez is amazing I’m in the hunt and he definitely answered all of my questions! I would recommend him to anyone!

Wr had an amazing experience here. The price was low enough on our truck to drive 4 hours from home to buy it, the offer they made online for our trade was what we were given, and Cliff McGuire took excellent care of us! This was one of the easiest and most enjoyable purchasing experiences we have had in a long time. I rarely give 5 stars, but Cliff and EchoPark earned every single one! Thank you!!!!

I have had some problems contacting the manager at the New Braunfels location. I keep getting the run around. If you have any problems after you purchase a vehicle from them, dont expect a call back.

I did the research on the car that I wanted. So when I walked in we did a quick test drive I got the paperwork done and we got out sing lights in 30 minutes. Isaac and Monique were wonderful sales people. The car was in great condition. And everything came in at a great monthly price.

AJ was great today and helped us get the car we were looking for!

We had an excellent experience at EchoPark. The car we purchased was competitively priced and they gave us a very reasonable price for our trade in as well. We were very happy with our rep Peter Molina who walked us through the EchoPark experience. We will definitely be back in the future.

If you need a new vehicle David Wells is the man to see. Hands down the best salesman I've ever had. I will be buying all my cars from EchoPark.

They were very kind and helpful! As soon as we walked in we were assisted and considering the amount of paperwork to go through when it comes to all car dealerships this one went through them very quickly!!! We were also offered water and coffee constantly while we waited and given a VERY fair priceon our car! Way better than we expected!!!

We had a great experience here after walking out of a couple of dealerships that continued to haggle on pricing. Eric and Cliff were wonderful to work with, and the entire staff made things easy.

Just purchased a vehicle for my wife yesterday. We arrived at 8pm, they close at 9pm... with no intent on walking out with a new vehicle. David Wells was our rep and was incredible. The vehicle we came in to look at had just sold, but he was able to assist us in finding something my wife absolutely loved. David was awesome to work with, so much so, that we will most likely purchase our next one from him again. I highly recommend this place. The “dealership” is different from the big guys... and that is a good thing. My daughter had a blast playing with other kids in their kid area. The entire process was great and drove off in our new car around 915pm. Quickest and painless car deal I have ever seen.... and we purchase quite a few vehicles.

We actually did not mind this car buying experience!

Echo Park New Braunfels lied to us about not running our credit multiple times. They lied about the bank that they used (not giving forth all necessary information to get a sale is lying). They lied about the loan that they said we had to get through them saying it was a simple loan when, in fact, turns out it's a flex loan because ally bank flipped it on us (without telling us), but we were still told it was Wells Fargo (which kind of technically it still is Wells Fargo, but we weren't told that). We made a mistake going through this place, and I didn't listen to my gut. I feel cheated and I don't recommend using this company unless you've done your research and know what questions to ask (which we should have done). If Echo Parks success and income is based on lies then they will not last long. I hope y'all (the company) get a brain and start using it. Cuz I wish I had never trusted Echo Park. They took advantage of us and that's not okay. It took us years to get our credit scores to where they were. We are not a wealthy family. We had calculated what we needed to stay within budget, and this one wrong move has possibly put us behind badly. We'll get through this garbage, and I'm hopeful for a better outcome but PLEASE BE HONEST. It's wrong to lie like you did. And if you folks are totally unaware that the company you work for is this gross and shady, I recommend a different line of work. Because we asked you multiple times to be honest with us and we were still lied to. It was my first vehicle and Echo Park took advantage of me. I do not appreciate this at all.

My husband and I bought our first car together from the Echo Park New Braunfels location. We had a great no-hassle experience and got an amazing SUV at an awesome price which far beat CarMax and other dealerships (which we definitely looked into for comparisons). We worked with Chris and Monique, and have already recommended this place to our friends. We're from Austin, but the New Braunfels Echo Park location was well worth the drive! Highly recommended if looking for cars, and don't feel like dealing with BS negotiators. PS - The sales team does not receive commission from selling vehicles, which I believe makes their model extremely effective and vastly different from anyone else in this industry. **Update** Sorry to say, there has been some headaches ongoing with the car we bought. The initial paperwork we received has had the wrong VIN number, and through a lot of headaches -- we're still waiting on our plates that EchoPark was having registered for us over a month ago now. Since then, we bought a second car from an independent seller and have already had plates for about two weeks :(

We had a amazing experience with the help of Daron Esquivel and Jose Guzman at the location in New Braunfels. We traded in our Nissan Rogue for a Mercedes Benz c350 and they made it easy for us through all the paperwork. They both were very helpful during the whole process. I will surely recommend this location to all my family and friends!

This place makes it easy to shop for car.

I recently visited Echo Park in search of a vehicle for my son. I wanted to get an idea of what kind of vehicles this dealership carried. As I arrived, I was greeted by one of your salesmen, Jose Guzman. He was very knowledgeable about the vehicles you sell and eased my mind on purchasing a vehicle. We had a great experience. He went above and beyond to help us pick the right car. So happy there are still honest, caring salesmen like Jose. Will be recommending Echo Park to family and friends. Thank you again Jose!!

The experience I had while trying to buy a car was excellent! I walked in expecting to end up with a headache but Jose Guzman helped my visit be stress free. He took the time to explain everything and was very patient unlike other locations I’ve visited. The prices are very reasonable! I will definitely be recommending this location to my friends and family! Thank you Mr. Guzman for all of your help!

Love this place, gave me the most than any other place for my trade in including car max. No games no gimmicks, just straight forward professionalism. Jose was great to work with and really knew his stuff.

This place is amazing! They have great cars and it was so easy doing business. I highly recommend going and checking it out. Jose Guzman was my salesperson and he was so helpful.

Great place to conduct business. It’s a must check out place if you love saving money. Jose was great and professional, defenetely recommending to everyone I know.

They have a lot of quality used vehicles. Was helped by Jose Guzman, He made it very easy to find one for me. 5 stars

Love this place, gave me the most than any other place for my trade in including car max. No games no gimmicks, just straight forward professionalism. Jose was great to work with and really knew his stuff.

I recently visited Echo Park in search of a vehicle for my son. I wanted to get an idea of what kind of vehicles this dealership carried. As I arrived, I was greeted by one of your salesmen, Jose Guzman. He was very knowledgeable about the vehicles you sell and eased my mind on purchasing a vehicle. I will definitely be buying my son his car at your location. So happy there are still honest, caring salesmen like Jose. Will be recommending Echo Park to family and friends. Thank you again Jose!!

Our car shopping experience could not be any easier when we shop with David Wells! David listens to our wants and needs, is very patient, and there is never any pressure to buy. His customer service is always outstanding. We have bought our last four vehicles from him, and we would follow him anywhere for his excellent customer service. EchoPark has a very positive vibe and we will definitely be back to see David!

Bought a Nissan Pathfinder from Jordan My wife and I love it

Where do I begin. I visited on Friday and tod the salesman that I would return the next day to pick the car up after I went to the bank. Called him saturday morning and said I would be there by noon. He called me to confirm an hour later. I arrived and saw a woman getting into the car I was purchasing. They tried to give me some BS but I wasnt having it. They thought that finding me another car was making things right.....but didnt give me any discount on it. I finally accepted a $125 reimbursement for my time lost and purchased a car 2k more. If I had traveled hundreds of miles and promised my kid a car the next day I would not had done any business with them. Now on the positive side the transaction was simple and the car was a good deal. They just need to train salesmen better.

Good service, great environment. Jordan was very helpful and gave me a great price. Highly recommended to go see. I will let my friends and family know about going to go see him for a great deal!

Our car shopping experience could not have been any easier! Jordan was patient and listened to our needs and there was never any pressure to buy. His customer service was outstanding and the entire EchoPark team was friendly and courteous. We will definitely be back to see Jordan!

I have told several people about my wonderful experience at Echo Park. My sale's rep Daron Esquivel was a very friendly and knowledge red. If you are looking a great car buying experience go to Echo Park and see Daron.

Jordan went above and beyond to accommodate my needs in purchasing my vehicle, Excellent knowledge of vehicles and very customer friendly. I feel even more satisfied knowing that he made sure I was in the right car for me, instead of just a car right now. Would highly recommend his expertise to anyone in the market for a vehicle.

Had an overall awesome experience. My salesman Daron Esquivel was great at his job. I was in a bind with having a repo on my credit report. But he was able to find me a car in minutes that I love and with the help of the finance team was able to get it approved for a really great price. I will definitely be getting my future cars from here. I will also recommend this place to anyone.

Outstanding customer Service provided by Jordan and the Echopark staff very professional and friendly. Will continue to buy vehicles here from now on.

Give this man a metal! Darron was a saint from start to finish, every question had an answer, great customer service skills, will be telling all my buddies to check him out :)

Visited the dealership to browse the inventory and look into purchasing a car; Jordan went above and beyond with customer service and professional guidance. There were plenty of different options available and we found the right one! Thanks Echo Park and Jordan!

Echo Park in New Braunfels Texas I recommended this place to a friend of mine. I recommend a salesperson named Jordan Ramirez who went above and beyond to help me out with my vehicle needs. Very knowledgeable and thoughtful about if it was a vehicle for himself and his attitude towards his customers. Echo Park and Mr. Ramirez have earned my business and respect!

I highly recommend EchoPark to anyone who is looking to buy a new car. Thanks to Daron I had an awesome experience here he made the process easy and fast. And I’ll definitely be back to do more business with him in the future!

The one nice thing I can say about this place is everyone is very nice. While we didn't know that they did not accept outside financing, there is a video on their website that explains it. This allows them to keep interest rates at whatever they want. What I can't wrap my head around is the idea that they choose to use a bait and switch method when purchasing a vehicle. They know that they can give you a lower interest rate but choose to give you a higher interest rate and then strong-arm you into purchasing their extended warranty in order to get the lower interest rate. Their excuse is the banks prefer to see that. We already know the banks don't care as long as they are getting their money. An extended warranty has nothing to do with it. We left and they called and offered a lower interest rate. We weren't interested by that time. While this may not be illegal it certainly isn't ethical. I would never do business with them. We purchased a vehicle from someplace else and I will never recommend this place to anyone.

Painless experience buying my new van here. Prices were right. Staff was helpful. Ask for Isaac. He was knowledgeable, patient, and very helpful. Best used car buying experience I have had. I'll see you guys again in a couple of years when it's time for a new one.

I had been toying with the idea of buying a car for a while, but the timing was never right and no one could get the numbers where I wanted them. I was just browsing around to see what was for sale and I saw an insanely good deal for TWO cars that caught my eye. I did some math and called about them. They immediately made me an appointment to come test drive. I went and they immediately made me some coffee, took me to the car, let me test drive, and had the numbers I wanted to see within an hour. They offered me nearly $1500 more for my vehicle than any dealership had. I had issues getting a copy of my title and they were so patient and bent over backwards. I ended up paying a little bit more monthly than I had wanted, but the warranty was totally worth it. a HUGE shout out to Peter and Natalie for being such good sports and making this a painless process!

It's okay felt judged for being young just took my business elsewhere

I had to spent the last few weeks trying to find a vehicle after visiting two dealerships including Carmax I had decided that I was done looking then I stumbled upon Echo Park automotive and that was the best decision that I could’ve done the process was so easy and convenient for me I would recommend this place for anyone who is trying to find a vehicle I got a 2017 Chrysler 300 S and the whole staff was great my first point of contact was with Richard the manager then The day I was going to go in another manager Raul called me to confirm and as soon as you walk into the dealership you are greeted by a warm welcome Chris Parker kept us entertained the whole time while the paperwork was getting printed the finance manager Ford was just as great as everybody this dealership is truly phenomenal.

I had to spent the last few weeks trying to find a vehicle after visiting two dealerships including Carmax I had decided that I was done looking then I stumbled upon Echo Park automotive and that was the best decision that I could’ve done the process was so easy and convenient for me I would recommend this place for anyone who is trying to find a vehicle I got a 2017 Chrysler 300 S and the whole staff was great my first point of contact was with Richard the manager then The day I was going to go in another manager Raul called me to confirm and as soon as you walk into the dealership you are greeted by a warm welcome Chris Parker kept us entertained the whole time while the paperwork was getting printed the finance manager Ford was just as great as everybody this dealership is truly phenomenal.

Thanks! Echo Park for treating my husband like a POS (finance manager called and told my husband he needed $6500 down even though he was already approved at our credit union). We drove to your sister store in Dallas and purchased a cleaner vehicle with lower miles.The salesperson at Echo Park was nice enough but when it came to working up the loan with finance dept. is when the shadiness of this establishment was obvious. If you work hard for your money and expect good customer service then this is NOT the place for you. If you do buy a car from here make sure you read your contract because they will sign you up for 72 months instead of 60, put in a $3000 warranty and gap insurance ( something you don't need if there cars are back of book.)They price their cars under book but try to make all the money in the finance dept. Go to Capital one Auto and apply for your own loan, print out the offer letter and go and buy the same vehicle for lower interest rate. This dealer is set up with Capital One and they have to honor terms if not you are directed to call Capital One and let them know. Don't let the good deals on vehicles fool you.

Best Car Buying Experience Ever. Everyone there was friendly, helpful and most importantly to me not pushy. We drove all the way from Houston just so we could shop at EchoPark.The financing was a quick and easy process. So happy with my new SUV thank you to everyone there for making a normally super stressful experience totally stress free.

Absolutely the best place I've ever purchased a vehicle from. Went in for a test drive on Friday, late, got my car appraised, and all the numbers (down payment, monthly payment, etc) done. My husband works, so we went back in Saturday afternoon, and less than 30 minutes We were on the road with my car. My husband was surprised by how quickly and smoothly everything went. Said, he just might get himself a car from there. Daron was absolutely Great. THANK YOU Echo Park, I LOVE MY INFINITI!!!

Great Place And People. Special thanks to Jeremiah who helped us get the car we wanted. Highly recommend EcoPark New Braunfels.

Good inventory with awesome service!

Great selection of higher end cars with low miles at a competitive price. Brian is a great sales person. Not your average high pressure "car salesman" riff raff. He is very knowledgeable. Dave, the general manager is great as well! They were able to finance the car with a great interest rate. I would recommend them to all my friends.

Exellent prices! Go and see David he is always looking for the best deal for you.

Absolutely painless experience! Sold my car and didn't buy one of theirs. They gave me a very fair price, honored it even when I came back five days after expiration, and gave me absolutely zero headache. I highly recommend buying and selling your vehicle here! These folks are outstanding

This place is the only way to buy a vehicle. In and out with a new vehicle in 2 hours! Bryan L. made it painless and was knowledgeable and seemed to love where he worked!

Absolutely painless experience! Sold my car and didn't buy one of theirs. They gave me a very fair price, honored it even when I came back five days after expiration, and gave me absolutely zero headache. I highly recommend buying and selling your vehicle here! These folks are outstanding

We had a great buying experience at Echo Park. Daniel was very helpful and appreciated his honesty and cheerful attitude. Would definitely recommend buying a car there.

The single worst car buying experience in my life. Good car selection but totally unethical trade-in experience. They did nothing to earn my business and everything to make sure I never visit their facility again! ADIOS

Friendly dealership with great prices. First time I’ve ever enjoyed going to a dealership

5 Star Experience...... Staff, Management, Inventory and Pricing are all top notch.

Great experience, the sales staff was very courteous. Got a great deal. I will be buying all my cars here going forward!

David Wells helped me the last time I was there. He had all the answers and provided service with a SMILE!!! Ask for DAVID......he's the BEST!!!!

Good overall experience. Just bought a car from there, and the only problem is I would be able to use my phones navigation with just plugging it in and so far it hasn't worked. Would like to know if there is anything that can be done, if not, it feel like it's a bit of a dishonest dealership.

I am not one to write reviews but this one definitely deserves it. Daniel Lopez was extremely helpful and courteous to our every needs. For the first time i actually felt absolutely no pressure into buying! The vibe of this place is relaxing and comfortable. Our experience will definitely keep us coming back. If you’re looking to buy a car this is the first and last stop you will make . So glad i didnt go with the other guys..

First off, let me just start by saying the staff are super friendly and courteous! Never have I been somewhere where the people are just as amazing as the service provided! Every time I need to get my car worked on, like the time I had to get a new battery, there's always someone there to great me and ask how they can assist me. The entire process took only 40 minutes, and during the time I waited I was able to sit down with my daughter, who's under a year old, and enjoy a nice latte from their coffee machine. They even had kid toys and a television to entertain us as we waited for my car to be finished. Each experience I've had at echopark were pleasant and fast! And as someone who has a child, convinience and hospitality are important to me! I would definitely recommend going to echo park if you're in the market searching for a car!

Echo Park is a fine establishment with great people

Daniel Lopez was our salesperson, he was an awesome person to work with. Their staff worked above and beyond to get us in the car I wanted. My credit score is not the best and it was probably the easiest, no hassle amount of time I’ve spent at a dealership. Much thanks Echo Park

Had a good experience, everything went smoothly and we got a better deal going with echo park than with our own bank! I love my Ford Escape, and it was at a very reasonable price! Will go back with echo park for future purchases!

Another example of big business getting over on local workers. This company owes on construction fees and continues to hold out payment.

This place is great! Customer service is wonderful! (Be sure to ask for Jodan)and I didn't feel pressured into buying a car! I felt at ease knowing I had come to the right place. I will recommend this company to all my friends and fam looking to get a new car.

Great service and easy process. Many was very helpful and help me find the perfect car for me.

Daron is the man!

Great experience! Very knowledgeable staff and absolutely no pressure to make a purchase. I was extremely happy with the amount I received for my trade in, and I love my new to me car. If you’re looking to purchase a vehicle stop by. You will be glad you did.

Our family will be needing new vehicle soon and will definitely go with this Echo Park. The selection of cars is wide, no haggle pricing is transparent, dealership is on trend And immaculate and sales staff knowledgeable and professional. A great asset to New Braunfels area .

Super easy to work with, and the process was so smooth. I hate buying cars, but they made it so easy that I will definitely go back next time we need a car!

Great experience. Friendly, knowledgeable staff, great selection. A truly pleasant car buying experience. I will definitely choose this dealership again for my family's vehicle needs!

What an experience,! Will be sharing with my friends and family

Super helpful kind people out to get you the best car and best deal!

Awesome experience! Great staff! Very patient and got us the car we wanted at the price range we wanted! Thank you Daron!!! �

One of the best car buying experiences!! Daniel took great care of us! Smooth and easy transaction.

Had such a great experience! The staff were friendly but not overly pushy and worked very hard to get us a great deal! Will be going back for our next vehicle!

This was by far the best car buying experience I’ve ever had! AMAZING customer service and they don’t treat you like a “money maker” and instead like treat you like a regular human being. I love my car and I’m so happy I chose EchoPark as my dealer!!! Great Job David!!!

I have dreaded going to car sales lot until I went to Echo Park. Daniel Lopez made the experience stress free without any gimmicks or high pressure sales. I was able to get the car or my dreams at the budget I had set. I am so glad we made this trip out to this new facility and encourage everyone who is looking for a new car to do the same. Thank you so much!!

Justin S was super friendly, funny, very professional and great to work with. I highly recommend him.

EchoPark started out as a great experience, but quickly went from bad to worse. I called the manager before going in to get an out the door price. We were already preapproved and knew where we wanted to be. I was transferred to a manager who gave me that price. We went in and looked at the vehicle, which was mostly clean and in good shape. We were sold and even discussed the price we were told with the salesman. He came out a few minutes later doing what dealerships tend to do and tried to tack on some ridiculous fees, like interior protection. At first he said they had it on so had to charge us, but when we didnt budge he informed us that we elected not to have it. He went on to try to sell an extended warranty. Now none of this is terrible or out of the ordinary (which would earn you an average 3 stars). The issues come in after we declined the options. The individual told us the vehicle was known for transmission issues (false) and that the warranty was void since it was over the milage. The vehicle has a 5 year 60K mile powertrain warranty. We have nearly 25K miles until then. Once we refused he became incredibly rude. Going so far as to say "hope you enjoy talking to usaa for 2 hours" after we refused to finance with them. The set up was nice and clean. Using shady tactics is not how you should run things. Flat out lying is why you get 1 star.

Darren was very helpful and very knowledgeable of what he was doing buy my new car and I like it. Fast and friendly service could not ask for a better.

Let's just say that it was an absolute best car purchase experience. Our sales lady, Hannah, was an absolute sweetheart, knowledgeable, direct, no hassles, informative and attentive. Will definitely be doing business with this company again and again! We were in and out in less than an hour. Also, the buick encore we bought is amazing! Clean, clean, clean!

I purchased a 2018 4Runner TRD Off Road from EchoPark Colorado Springs. The vehicle was used as a rental car for 6 months with 20,000 miles, but was in exceptionally new condition. I'm very happy with this purchase. My sales rep (Bret MacMillan) and appraiser (Brian Brunner) were awesome to deal with. They made everything simple and fast. Both of these guys deserve a promotion!

Overall, the experience was pretty great! My salesperson, Sam was very knowledgeable, not pushy and extremely helpful! The process of finding finance was pretty easy and didn’t eat up a lot of time at all. My only complaint would be the higher up folks (needed to get my loan taken care of) were in some kind of meeting and because of that, could not give my loan the attention it needed at that moment which added a little time. Albeit, probably a one off thing. This is the second car I’ve purchased from EchoPark and when the time comes, I’ll certainly be coming back.

I just left Echo Park in Colorado Springs. I had an AMAZING experience selling my vehicle. Brian Brunner provided excellent customer service, making the selling experience the easiest ever. I will never consider selling a car anywhere else. Thanks Brian!!

I recently purchased a car from Echo Park and they've sent multiple emails to me to write a review. So, here it is. I found the car a spent months searching for at the Thornton location. I came in on a Saturday night to test drive it, and immediately I was sold. I asked my sales person if they worked with "ENT Credit Union" and he went to ask a manager and came back with the answer of, Yes, as long as a brought in a check to pay for the car in full. So, with that I went to my bank to get the check. I live in Colorado springs so the distance is roughly 80 miles. I called in to have the car placed on hold for me while waiting for a check to be processed since the bank was closed on New Years day... Well, they apparently don't hold cars. So, Peter Van Den Berghe the General Manager/ CO. market decided to go out of his way and "store policy" rules and have the car transferred to the Colorado Springs location on his own free will. Sure, that saved me an 80 mile drive but either way I was going to drive up to Thornton to buy the car. Wednesday January 2, 2019, I picked up my check from the bank and went to Echo Park. I asked them to bring the vehicle up front so I may take a look at it. When it was pulled up front it was covered in ice, snow, and salt from being driven down. My thought was they would've trailered it from the previous location hence that's what most dealerships do. I opened the driver door and there was a nice pile of snow and dirt sitting on the floor. Nice, so not only was the car not washed after driving it through a blizzard, whoever drove it down never put anything on the floorboard to protect it from getting wet and dirty, which is weird they don't because 99.9% of dealerships do that. But not Echo park..... After finally finishing the process and signing everything I asked my saleswoman to go look at the car which was being washed. I noticed a few things that needed to be fixed (re: windows rewashed, stains cleaned off the leather, dirt patches on the exterior) and some swirls in the paint, sure its a black car its going to swirl. I never got to see it in the full daylight. They finished up the car and it was time for me to leave. The car looked O K and I went home and parked it in my driveway only to get out and see these massive streaks (ghosting and hazing) on the entire car. I reached back out to echo park and was told by Mark Riopelle all there cars leave the dealerships up to there standards and that was it. I spoke to a guy named Travis Smith who told me all cars are polished with Perma-plate to give the length of the paint a longer life. Well, whoever put this polish on my vehicle didn't seem to care and never bothered to wash the car before application. The following picture is how my car looks after perma-plate was installed. The entire car has these marks. I had requested a full re-buff done correctly, or a check so I may take it to my own specialty detailer to have it fixed (preferred). I was also never informed, or given the opportunity to add the perma-plate warranty option to my vehicle. I spoke to Peter who said there shop can re-buff the car and its non-negotiable. So I agreed and set an appointment. After serious thought and having a professional shop come look at my car, I changed my mind. All I want is the car fixed at the shop of MY CHOOSING, since they had one of there shop members do this in the first place, they're telling me the detail department can fix ghosting and hazing (which is something a professional can do, also a Stage 2 paint correction process) but they cant apply polish correctly? Peter stated if the car still comes out wrong they will buy my car back from me?!?! Not sure why they wouldn't cut a check to actual professionals to fix the car, but would want to buy it back instead which would cost them more .... Hmmm.... All I want is my car to be repaired at a shop of my choosing paid for by Echo Park since they caused the initial damage... Be careful if you purchase a car through them. They sure turn into different people once they have your money.

I purchased a vehicle from EchoPark yesterday and was very impressed with their service. Everyone was very helpful, friendly and pleasant. I did not feel pressured and did not get that "car salesman" feel. The environment was casual and I liked it. I also liked that I dealt with the same person, Brayden, from start to finish. From driving the car to getting a quote, to financing, it was the same person which I thought was wonderful. I got a very fair price on my trade in as well. They even took my license plates off for me! They made sure that my new vehicle was detailed and had a full tank of gas. Excellent customer service, overall wonderful experience. I would definitely recommend EchoPark. I love my vehicle, got the price range I wanted and left feeling very happy. Thank you.

Very happy with the experience at EchoPark Automotive Colorado Springs. Justin S. handled the process very professionally and efficiently (plus, he's just a very nice person). I am extremely pleased with my vehicle and can say that the purchase was the best car-buying experience I have ever had. I highly recommend considering using EchoPark if you are in the market for a vehicle.

Edit: In spite of my asking multiple times, they never revealed to me that this car had been in a collision. There was still even masking tape stuck on the bottom of the vehicle! I had multiple issues with the car after purchase, and then the service shop in Colorado Springs closed down. I feel like I was totally swindled, and then it up just selling the car. I will never buy a car from echo Park again.

went In to buy a used 2015 Ford Edge , before our test drive we both noticed windshield wiper fluid not working cause the car’s window needed cleaned from and the snow and slush . Sales person told me it must be frozen , Frist thought was what did they put in the cars windshield tank water?? The Car was in great condition other then that miner mishap . I was hoping he was right , next day same problem . Called echo park my options was to Wait 10 days untill the local dealer could take a look at it , other option was I drive over a hour away to the echo park I purchased the car from problem is I work 8am to 5pm Monday - Friday . Needles to say I will have to fix it on my own as I can’t wait weeks or dive 2 hrs round trip to have it fixed and the wife needs a safe car to drive. Really unfortunate cause this is my second car purchase from echopark dealer and will might have been the last . Last thing you want to happing is having to drive back and forth from a dealership trying to fix a issue that should not been a problem. You will need your windshield wiper spray to work. The fact that they did not look further into the problem when both sales person and i noticed nothing coming out , and his reaction was it must be forzen , and proceeded get a can of window spray and wipe the window down and not check to see if the car simple needed more windshield fluid. Just so we could both be safe on a cold winter morning that had snowed the previous day giving at lot of slush and dirt on your window and not being able to wipe it away . I give this location 3 stars not as great of a experience I had from the first car I bought from echo.

Ryan Clark is the man! What a great experience at this dealership. Ryan was very friendly and made it easy for us to test drive multiple vehicles. Car was cleaned well and in great condition. No hidden fees, very transparent, and great pricing. Thank you guys!

Once I decided to buy a car here, I was in and out in about an hour, with no haggling I on price or add-ons! Thank you for the good experience.

Best experience in buying a car we have ever had. Both Bret and Justin were great to work with and made our buying experience smooth and quick. Highly recommend buying a vehicle at EchoPark!

Worst place ever ! Beware of the rude staff who think they are above the law.

Great buying experience. So much better than any of the other dealerships. Very similar experience to a car max experience. The staff are super friendly and very low pressure. They gave us a great deal on our Mini Cooper and helped out my sister in-law a lot with her trade in. The shop guys were great getting quick windshield replacement and brake work done. Only reason it’s not a 5-star is because 1: the back office that does the paperwork and temp plates are extremely slow and not the sharpest tools. The lady wasn’t sure why things were not going through for plates and title (car was paid in full at time of sale). The main office wasn’t most helpful either. 2: they did away with car wash which was a big bonus selling point. What the heck? I understand you have to limit the “unlimited” car wash but not to do away with it completely. All in all great place to buy a car. Highly recommend.

Excellent experience, dealt with Bretton and he explained everything I needed to know. Most vehicles I've bought in my life took 5 hours or more. I was out in an hour and a half. I would recommend checking this dealership to everyone.

I worked with Justin, and by far that was the easiest most efficient car buying experience I've ever had. Thank you for the great car buying experience!

Amazing service! I filed my application online. Within the first hour, I had feedback on my choice of vehicle, lender status and payment info! Way to go ECHO PARK - Colorado Springs! Your customer service is OUTSTANDING!

Super friendly staff. Good looking cars and reasonable prices. Best of all complimentary EV charging is actually complimentary to everyone! Definitely seeing them when it’s time for a new/another car.

I am honestly shocked at how fantastic the whole experience was at Echo Park. I was in and out of there in 2 hours! Not only was Ryan extremely helpful and knowledgeable, he was also fun to hang out with and made the process easy. Jeanie was awesome and super helpful with the financing process. I HIGHLY recommend!

Great service. Fast and easy.

Bret MacMillan was great. Super friendly, very professional, and had an answer to all of my questions. No pressure and got me exactly what I wanted. I will recommend to everyone I know.

The staff was very friendly and the process was quick! The prices were great for such new cars as well! It was a very stress free purchase for me!

Phenomenal car buying experience! Was in and out in just over an hour. Steven was excellent!

I bought a prestine one year old Subaru with less than 8000 miles at an incredible price. The entire transaction was pretty easy and the customer service is on point. Great people to buy a car from. Not pushy at all. Ask for Anthony in sales, he's super friendly and knowledgeable.

Bret and Mark were amazing and helped my husband and I so much! They did everything to make sure we were able to leave with a vehicle we wanted and did not have to settle with something. Thank you guys and all the rest of the workers that also helped us! Can't wait to work with you guys again in the future!

Very honest and up front people here. The staff was amazing. Only place I'll go to buy a like new car.

I found this place online and went in to get a new car. The staff is very friendly there and Brayden is awesome he really got me a great car and I loved this place! Thank you guys so much for making my visit fast and easy!

It was a great experience, we didn't feel like we were at a car dealership at all. The atmosphere was calm and relaxed. No pressure from sales associates Brett or Breadon. We spoke to Brett first about two weeks prior to dealing with Breadon when we actually purchased a vehicle. There were no surprises or differences between what Brett told us and what Breadon told us. When we bought the vehicle Breadon was the only person we delt with, no finance guy that had no idea what was going on. We're extremely pleased with the service from both of them and our new to us Nissan.

Bret so professional and helpful... atmosphere was pleasant and comfortable No high pressure sakes

Bret was awesome to work with! They were willing to help out and very patient. If I ever get another car it will be through them!!

Very good experience working with Bret. Answered all our questions and made the transaction very easy. So far extremely satisfied with our vehicle and will recommend to others. Definitely seek out Bret to work with.

Not very impressed. My experience started out ok as the staff was helpful and professional to begin with, but once I got to the dealership it went down hill real quick. I was quoted a low down pmt on the phone but when I got there the down pmt tripled. My car pmt was also much higher than what I had calculated on their website. They had the exact car I have been looking for, but I really think I would of been sorry if I would of purchased from them. Going elsewhere. No thanks EchoPark you can keep your car.

Really low pressure. Thanks 😁

I have a wonderful experience! Many Thanks to Darren McKeon. I got a great deal and you made me Father of the Year! Thank you for having everything ready, and getting me out of the door as I had a long drive back to Indy. Thank you!!!

I would recommend EchoPark Automotive to anyone looking for a used car from a location with NO high pressure sales staff. They are very kind and friendly and want to be sure you find the car you want. Bret assisted me from the minute I walked in to the last document I signed. Great Service

It was super easy. Didn’t know what to expect from no haggle pricing but it was actually great. The price was right and they were helpful in setting up a price I wanted to pay for monthly.

Fantastic job, no hidden cost or surprises got right to the point. Easiest car buying experience I have ever had. Was out of there with my new car in under two hours. Highly recommend using this dealership since all the cars I looked at were hundreds of dollars under Bluebook prices.

My wife and I went there to get me a new truck after the hail claimed my old one. We were helped by Justin S. He was very professional but joked around with us as well. Very straight forward, super friendly and patient. Get us into my new truck in a short amount of time. Advised us on his personal opinions on some Of the optional things. Would recommend using him to anyone I know.

We came to this location to look at a truck for my husband. Justin S. greeted us at the door and helped us through the whole process; he made it as easy as possible and was very genuine in his responses to our questions. This was probably the most relaxed car buying experience I’ve had. Thank you for the help Justin!

Great no pressure car buying experience, love the follow up. See Brett for sales.

They are super helpful and great!! Darren Mckeon helped me from beginning to end and he wasn’t pushy once. Helped me get in the car I want for the price I wanted.. I highly recommend these guys

I bought my "new to me" car at EchoPark this week. The experience was great! I am a good negotiator but I find the experience exhausting and it causes me anxiety. Once I get my deal it is exhilerating and makes it all worth it. It was my first time ever setting foot in an EchoPark and it was beautiful inside and very modern. Bret MacMillan was very courteous and helped me find what I was looking for. He explained that there was no haggling and that he is not paid on commission. I got my beautiful car for $4500 under blue book value with no exhaustion or anxiety..... just the exhilaration of getting a great deal!!! I would highly recommend getting a car and I would highly recommend working with Bret. He was nice to chat with during the test drive and knew his stuff about cars! It's not like he is working at a one make dealership and only has to know about Fords or Toyotas. He has to know about ALL cars and he was fantastic.

Price was good but sales person was not very knowledgeable of the particular vehicle I bought. Pushed way too hard to buy the warranty and spot coverage. Other than that process was easy.

Anthony was the best! Top notch sir

I have bought quite a few cars in my life. The experience I had with Echo Park yesterday was by far the best car buying experience I have ever had. For once I did not feel like I was being "sold" on anything. Justin was amazing. He actually felt like an old friend who just happened to be helping us get the car we wanted. So that within itself created a great environment. I had a strict budget and he accommodated that in every way. It was a completely non stressful and more importantly non "sales" experience. It was literally the fastest I have ever been able to drive away with a car. I was in and out in 2 hours, and for once I left with a car smiling. No buyers remorse, no second guessing. I'm sure everyone who works there is great. But if you have a chance to talk to Justin he by far epitomizes what that place represents.

A good overall experience!

Me and my fiancee just bought our Jeep at Echopark. Justin was awesome! He helped us find exactly what we wanted and needed. It was definitely the smoothest, stress-free car buying experience we've ever had!

Ultimately, it’s pretty clear that the sales people at Echo Park are paid a salary. Their customer service is reflective of them not caring so much about the customer during the sale, and very little, of at all, after the sale. However, I am happy with my car. Here’s my experience— I purchased a vehicle on Tuesday, after researching EchoPark’s availability for a couple of weeks. I had narrowed my options to a few cars, but was a bit unclear on how the process worked. So I went in, and was directed to the IPADs for more research. I found Darren, and he allowed me to drive two of the cars. He was informative. I wasn’t ready to make a decision just yet, so Darren gave me his cell phone number to reach out with any questions. It was difficult to reach Darren. I finally let him know that I would be in to make a decision after driving a couple more cars. He was courteous. I ultimately decided on my new Hyundai Tucson. Which I like. However, the first day I drove the car on my own, the tire pressure indicator lights came on. And I noticed that the car had no floor mats. I text Darren, and had no response (even though his “read receipt” informed me that he had received my message.) I decided to wait a couple of days for a response and received nothing. So I went in to get my questions answered. Another sales person who was sitting on a chair using his cell phone. reluctantly stood up to greet me (I wish I had his name). I asked him about my floor mats, and he told me that “sometimes cars don’t come with mats when they are purchased at auction, and the price reflects that.”. This felt pretty dismissive but I understood. So I asked if someone could look at my tire pressure indicator light, he said “it’s the cold weather.” Again, dismissive. I asked him if someone could add more air to my tires and to reset the sensor. He quickly said “I don’t know if we have anyone available.” I asked him if he could check. He did. A tech added more air and turned off my indicator light. I was appreciative. But do not feel welcome to walk back into the store in the future. And maybe that’s an intentional business model.

If you've previously bought cars at Carmax, upgrade to Echopark! You'll get way more for your trade in and pay less for your new car. There's no pressure at all to buy, no pressure to buy a extended warranty either. We trade cars at least every year and this has been by far the easiest and painless sale. Ryan at Echopark of Colorado Springs is great!!

Would recommend!!!

I just bought my first car here, and the experience was amazingly simple. I got to test drive the vehicle with no issues. Justin, was the one who helped the process of buying the car. I filled out paperwork that took about 1-2 hours, and the car was in my possession by the end of the night. I definitely suggest going to EchoPark to buy a car, they are amazing and simple with selling cars, no hassle whatsoever.

What a great experience. Bret was so helpful and knowledgeable!

This was my first time to visit Echo Park and I walked out of there completely satisfied with my experience. The vehicles were exceptional and so were the employees. I will definitely be back!

Found exactly the Truck I wanted - drove it, loved it, bought it! The process was simple, no haggle, everyone was SUPER nice and helpful.

Awesome cars at a great price. They were not too pushy, and I left in a great mood happy with my purchase. I will be recommending them to all my friends and family. Bret was great to work with!

Great place and atmosphere! Bret was really easy to work with. I definitely recommend this place to anybody who is looking for a car.

This place was so awesome! Bret was really great and made the process very easy. I really loved the atmosphere of the place and everybody working there. I felt right at home! Would definitely go back next time I need to!

What a great experience! Anthony was awesome...very knowledgeable and friendly. There was no pressure, no haggling about the price---quick and easy! Would recommend Anthony Hurt from EchoPark to anyone looking for a vehicle.

Justin is the best. They treated me with kindness and respect and helped me get a car with $0 down. Other dealerships said it was impossible. I definitely recommend Echo Park. Thank you guys again! This is my forever dealership from now on!!

Excellent experience! Sales people were very attentive, knowledgeable, helpful, and absolutely no pressure. Would definitely buy from again.

I would like to say that buying a car with this compay was AWESOME! I was not attacked or pressured at all! I would like to also mention Brett Macmillan he was delightful and helped every way possible!!!! And it is so worth it to get the extras they offer one week after i purchesed this vehicle it got spray painted i took it back and they were able to remove the spay paint! This place is a real experience and i recommend it to everyone! Thanks again Brett

Great environment - we met with Justin - he was no-pressure, knowledgable and super-friendly. Had a great experience and would recommend it to anyone.

They made the buying experience very comfortable! I appreciate that they are not commissions based, so they do not push cars on you. Justin was our rep in Colorado Springs and he was amazing!

We recently bought a 2018 Jeep Grand Cherokee in October and since we are from out of state (Al) we were a bit nervous to say the least...But let me tell ya'll Ryan never once pressured us or made us feel like we were wasting his time. He was courteous, answered our questions and even interacted with the children (you know like a respectable person would).We even had one of their mechanics come out and look at the Jeep and asked him questions and he never made us feel any type of way either! We WILL NEVER go back to a regular car dealership to buy any other vehicle! This is a game changer! Thank ya'll so much! We LOVE the Jeep!!

We had a great experience! Everyone was so accommodating and kind! Second time buying front echopark and definitely not our last! Thanks!

Had an amazing experience car shopping when my car had been totaled. Bret was with me from start to finish. He got the general idea of what I was looking for and helped me narrow it to the perfect one. Never knew car shopping could be so calm, and didn't take long at all. Thank you!

Top notch customer service. A very personal touch to the entire transaction, and we were out the door with vehicle in less than 90 minutes. They had all the vehicle information right at their fingertips and were able to answer all questions. The vehicle (2017 Jeep Renegade) was spotless and priced right.

This is the second time I review here. They somehow got my previous comment deleted. However this place was OK at first. Once I talked about price drop they stated their no haggle policy. This I am aware can offend some people. However I was not but my husband was. I was the customer not my husband. The two them the manager and my husband actually were rude to each other right off the bat. They over priced their 2017 hyundai ioniq and were unable to wiggle, that's fine but I got so frustrated I had to leave bc the sales manager was not helpful very argumentitive and rude. Be advised they delete reviews.

Came in to look at a car around 6PM and was immediately helped out, saw exactly what I wanted, test drove and all. Braedon O'Shea was absolutely fantastic. He went over everything we could possibly need, ensuring we were aware of what was happening in the process the entire time and repeatedly checked up on us to give us more information as we were filling out paperwork, etc. The facility is incredibly clean and modern, unlike any dealership I have been to before. You know they aren't trying to pull the wool over your eyes like most other places, they operate in a very transparent, professional manner while also remaining relaxed and providing what feels like a true interpersonal experience. This is the only dealership I will go to in the future. HIGHLY RECOMMEND! FIVE STARS!

Wow Wow Wow!! The service here was great! Bret, Justin and Scott were terrific! Best car buying experience I've ever had! No pushy salesmen here! The time it took to get us what we wanted took a fraction of the time it did at other dealers in the past. Thank you for the great experience! Will definitely tell my family and friends to go to you. You have earned my future business.

Darren helped me get a badass car for a badass price. Super chill vibes and the free coffee ain’t bad either. Definitely recommend this place no doubt

My husband & I went into EchoPark because the dealership we got our new vechile from was giving us such a hard time. We went in and Anthony Hurt was the one who helped us. He was honest and very helpful. He made the whole process easy. We got into the same vechile but cheaper & better! We would recommend EchoPark to anyone! And we will definetly be back for our next vechile!

The wait time is awful and the undersoled me for me car I sold to then other wise beside most of the employees were just sitting around conversing amungst each other like they were at home with noting todo

We had such a great car buying experience at EchoPark with our guide, Bret MacMillan. Bret was knowledgeable, honest, informative and not pushy at all. He took great care of us, offered some suggestions and in the end, gave us space to make our own decision. He was patient as we test drove several vehicles and did an all around great job. I never felt hustled or intimidated. The facility itself was also nice. Clean, simple and to the point. We are happy with the vehicle we chose and we will definitely recommend Echo Park to our friends and family.

Bought a 2018 Nissan Rouge. People here are amazing

My husband and I have been looking to buy an SUV for some time. We had been researching online and we came across what we were liking for. We had to drive to Colorado Springs for it, which I dreaded initially due to past experience (we spent our whole Saturday at the dealership last time we bought a car). This could not have been easier! The whole process took about two and a half hours, from test-driving it to taking it home. Bret MacMillan was the person helping us. He greeted us right when we first came in, he was very attentive, answered our questions in a very professional manner. He has a very calm demeanor, which really helped decrease the car buying-induced anxiety I was feeling. We got an excellent deal, people were very professional and not pushy whatsoever, they just let you be, look around but always available. I will definitely do business with them again.

Very personal and professional approach to customer service.

Great place to buy a car

Test drove a Mini and process was fluid and simple no pressure or haggle. Ryan was great. I will likely be going back if they have a Mini that suites me betrbe

My husband Jordan and I had a fantastic experience with Bret. He was professional, courteous, and thorough. We were able to purchase a newer vehicle without all the extra hassle. Along with the very clean detail, we received a full tank of gas with our purchase (big perk for me!). The vanilla lattes are the bomb dot com, just stay away from the cafe mocha (no bueno). The facility was super clean and relaxing. There was no pressure, no pushing. Bret was patient as we tried to decide what vehicle was right for us. Also while in the store, another party came in to view a vehicle they’d seen on the website. Unfortunately the particular vehicle was no longer available. The staff they spoke with offered them a free tank of gas for the inconvenience. I thought this was nice of them to offer. Overall I would definitely recommend Echo Park to others for their car buying needs.

Echo Park is the place to buy your new car. You will find what you are looking for at the right price. I love my new car! Go to their web site and look.

Easiest and most relaxed car buying experience ever! Anthony is awesome!

My wife and I recently purchased a 2016 Dodge Journey from Echo Park in Colorado Springs. We worked with Anthony who was very accommodating and polite - he explained how the buying experience at Echo Park was different than "traditional" car dealerships and I can say, we will be buying from Echo Park lots from now on! Thanks Anthony and Echo Park, we love the Journey!

First of all Thank you... Thank you for being here. I had to buy a car though my Nissan was paid off. This is an already bleh start to a weekend. However, I came in to Echo Park after I left a more well know dealership, and just walked in feeling gross. Everyone was busy, but i was welcomed in. The buyer came up to me, and asked me what I would like to do today. "I am not sure..." He said " ok, well let me take a look at your car, and we will go from there." about 20 minutes later, he hands me a check for $2000 for my old car, and said "this is yours should you want to sell us your car. the market value is $2145. Thoughts?" "My budget is $15000 for another car. Do you have anything in that price range?" "Lets go take a look." He is a buyer, and all of the employees that have the ability to sell cars are busy. He asks the mechanic Scott to assist. Scott, the Mechanic... helps! He is also genuinely invested now in my purchase. We walk around, find a few, and then Hannah comes by. She is wonderfully patience and answers all of my questions. All 3 of these people made my day better when it started out awful. I was sick, and sick of BS. I didn't have to fight for what I wanted - they just listened. THEY LISTENED! I was there for 5 hours, but only because I wanted to make sure i made the right choice. I wanted to take both cars out one more time, and SCOTT THE MECHANIC, drove with me since they were so busy. He was open and honest with all questions i asked. Hannah was incredibly patient and the buyer (i forgot his name) was wonderful and compassionate. buying a car sucks....I loathe it... But after Hannah, Scott and the buyer, i will always go to Echo Park.

Our experience at EchoPark was amazing from start to finish! Their facility is so nice and welcoming, right down to the vanilla latte (stay away from cafe mocha! 👎🏻). Our vehicle was fairly priced, we received a full tank of gas, and our new car was nicely detailed! Also during our trip, we overheard another party come in and request see a particular vehicle. Unfortunately for them the car had been sold (site just hadn’t been updated), and the staff member offered them a full tank of gas for the inconvenience. Bret was great to work with and provided excellent customer service. We couldn’t be more thankful for our experience.

Great experience buying a new vehicle. Very easy and not being pressured into anything.

By far the best experience I have had at any dealship in my buying history. I have already recommended.

Best car buying experience I’ve had hands down friendly fast and no pressure. Got a great deal on the car I wanted, couldn’t ask for more.

Bret was wonderful and made our buying experience great. EchoPark truly offers great deals and I was pleased with the offer for my trade in. The experience is much better than any other dealership I have ever dealt with in the past. The only thing I wasn't pleased with was that they transported a car from a different location and I was told the car would receive a complete detail before I picked it up. However, when I went to pick up the vehicle, it was dirty. Bret asked them to clean it but it was a half way done job. So, once I left the dealer I went and cleaned it myself. Not a huge deal but I would have appreciated if the vehicle was detailed as I was told it would be. Also, the lady who did our paperwork forgot our unit # from our address. When my husband and i told her, she said it would be fine. We later called Bret because we were concerned we would receive our registration postcard and he got it taken care of. Despite these small issue, I would still recommend EchoPark and Bret and I would absolutely still purchase another car from EchoPark in the future.

Very up front contacts, excellent facility and efficient. Helpful employees not on commission'

This was my first car buying experience and Brett made it SUPER easy for me. I'm in love with my 2018 Toyota Corolla and it was such a GREAT price!

Bret was very nice and knowledgeable. We had to leave and come back the next day to complete our purchase due to us being there so late (10 pm) . We came in the next day and Bret had all the forms ready to go for us and we were in and out within 30 minutes or so. The gal who completed the purchase was also super nice. This dealership does thing a little differently than most and we actually enjoyed it. So nice to be able to look at the cars we want without being hounded. Pleasurable experience overall!

Anthony Hurt was amazing.He was professional, and went above and beyond for my family. He has amazing customer service skills and is a true professional. We recently got hit hard by the hail storm and I was very hesitant about buying another car. He made the process easy and helped me find an amazing car. I would recommend this place to anyone shopping for a car. Great service and nice facility. Thanks again for the great service. GO SEE ANTHONY!😀

We worked with Bret. He was very knowledgeable and friendly. He answered all our questions. We never felt any pressure. We were very happy with the price of the car we bought. We would recommend EchoPark to anyone.

Had one of the best car buying experiences ever. Darren was so helpful and even treansferred the car seat from my vehicle to the new one. The trade in amount for my old vehicle was also very fair. Everyone we enteracted with was pleasant and helpful. We will definitely be using Echo park in the future

Just purchased a vehicle this week and worked with Justin. He was friendly to work with and the process was really easy, smooth and fast. I would definitely come back for our next purchase!

I ended up not buying a car from the dealership, but the service I received from Justin and Brian was excellent. The no pressure, no nonsense approach to the buying experience is refreshing and pleasant. If I were looking for a used car again, I would choose Echo Park first.

We enjoyed the experience, our Sales representative (Anthony) was very informative and helpful answering any and all question we had. He was very respectful of out time and situation keeping us informed at every step of the process. The inventory was limited due to a hail storm just a week prior but we will definitely be making another purchase closer to the end of the year.

Great car buying experience! The staff is friendly, knowledgeable, and helpful. Nice selection of cars with reasonable prices. I appreciated each car having a car fax review. Check out their website for available inventory and pricing--very convenient.

These guys did a great job of taking care of us. We found a low-mileage car at a great price. We came in from out of town and had a bit of a paperwork problem, but they handled it and we happily got the car we came for. Highly recommend this company.

Mark and Justin really have Been awesome and helpful. I was a pain and had Justin show me, and mark price me, a lot of cars, but they never complained and still spent all day with me!

Anthony was a great salesman. He had knowledge of all the vehicles on the lot and was extremely helpful in us deciding exactly what type of vehicle would meet our needs. Love the no haggle buying, will never buy another vehicle from the Auto makers lots.

Very friendly and pressure-free car buying experience! Bret was very helpful and informative. Pricing was excellent on vehicles as well. I love my new-to-me car and would definitely purchase from EchoPark again.

Good cars, good deals, no argument. Talk to Steve. He’s a good guy. Cool edifice.

I'm so happy I went to eco park love my car . The experience was very good and the staff was very helpful and polite and very supportive and very friendly I had my grandbaby with me and some staff members played with her I bought the Chevy trax and I'm so happy with my car definitely will let ppl know how good this place is . Thank you Hannah for been there for me from start to finish I appreciate you very much ❤❤❤❤❤❤❤❤🚗🚗🚗🚗🚗🚗🚗🚗

car buying experience was quick easy and painless. got a great deal on my vehicle, and my sales rep justin sobojinski was very helpful and comfortable to talk to. proud to be an echo park taco owner

Justin was awesome! He got me the car I wanted and was in and out fast! I would recommended EchoPark to everybody!

Great experience!!! Very happy with the selection on their car lot. We were looking for a small SUV and EchoPark had several different models for us to review and test drive. Our salesperson (Hannah) was patient and never used any pressure tactics to get us to buy. Overall great experience and we will be back for our next car purchase!!

Very friendly staff and service. It's a very low-pressure environment and a refreshing way to buy a car. Bret was awesome!

Friendly, experienced and knowledgeable staff. I highly recommend EchoPark Automotive. When my daughter is ready for her first car, she will be going here. Thanks to all the staff and especially Darren McKeon.

Just recently purchased a BMW from EchoPark in Colo. Springs. The car was in great shape but showed a check engine light. They checked and the code was related to a temperature sensor. The car was still under warranty so we figured my local BMW dealer could just take care of it. Turns out it was a severed wire which is not warranty. Mark Riopelle and EchoPark stood behind the car and reimbursed me for the repair. That’s integrity you rarely see in this business.

Best car buying experience ever! No high pressure salesmanship, no highball pricing and high intrest rate. Walked in with my super low credit score and walked out with a 2017 Jetta with fiance rates 6% lower than the motor city vultures. Car got totalled in recent hail storm? Mine did. Stop wasting your time in motor city. Stop over to echo park and see Steven H. You won't regret it.

This company is terrible. Incompetent, unethical, greedy. Pros: Relaxed buying environment, friendly staff, free car wash. Cons: Long list... read on if you want info. In short: they don't know how to do their jobs - at least not in Colorado Springs / El Paso County. They can't keep their books straight, they don't know how to fill out their own paperwork, their customer follow-up to resolve issues is non-existent, and they try to buy favorable reviews from their customers. I wouldn't recommend them to anyone. First, they botched the power of attorney for my title. I had to go back 2 weeks after the sale to sign a new one. That delayed getting my tags, and I had to go back in again after the first temp tag expired to get a new one. That caused another problem down the road... Legally, they're supposed to have emissions checked on diesel vehicles that they sell (in El Paso county), but they didn't. I didn't know that until I got my registration notice in the mail. (Remember, it was late.) By the time I got it tested (required for the registration), I was already outside of my return window. So before I could register my vehicle, I had to get it tested myself. During emissions testing, I discovered that I had a major (and very expensive) problem. But it was too late - I wasn't able to either have them fix it, or return it. So I had to pay for those repairs out of pocket. After repairing the vehicle, I subsequently sold it. (And I fully disclosed all issues, repairs, and provided emissions testing results.) After selling it, I inquired about GAP cancellation. They gave me the run-around for 2 weeks saying that I needed to go to a 3rd party GAP company. Incorrect. They hold the GAP policy. More time wasted. After getting that sorted, I submitted the GAP cancelation request, and it took 17 weeks to get a refund check. During that time, I called 7 times, visited 3 times and posted this review before they actually did anything. After finally figuring it out, they called me to come in to pick up the check. When the manager gave it to me, she asked me to change my review to a favorable one. Are you kidding me? You're going to try to buy a favorable review - *with my own money?!* Unbelievable. This company is terrible. Incompetent, unethical, greedy.

THE BEST experience I've ever had! I bought a Subaru Legacy at echopark and it was the best purchase I've ever made in 2018. Customer service was excellent, Mauricio and himen explained the process of purchasing a car very thoroughly, they both were very kind and patient. Honestly, if you need to buy a great quality car, great mileage with great pricing, GO TO ECHOPARK AUTOMOTIVE! Check out their website and look at all the vehicles! Like I've mentioned, everyone at the shop were friendly and provided exceptional service! I truly had an amazing experience there. Thanks echopark automotive!

I came in to purchase a 2015 BMW 228i at the Colo. Springs location. Mark Riopelle and Steven Hicks helped me with the purchase. The car was in beautiful condition and the test drive with Steven confirmed I was making the right choice. The only concern was a check engine light. Their in-house tech confirmed it was a temperature sensor code. We all assumed it was a simple warranty issue (and because the car was still under warranty, no big deal). Of course, after purchasing the car, I was anxious to get it checked out and repaired. I went to my local BMW dealer where I got good news and bad news. The problem was simple: a severed wire to the sensor (probably a critter). However, that's not a warranty issue. The repair cost $350. Here's where Echo Park shined. They took full responsibility for the repair cost. That action shows real integrity, a rare commodity in the retail car business.

I recently purchased a 2016 Ram Truck from the COS location. It was a very easy and pleasant experience. I just happened to stumble on Echo park dealership by chance. The sales people are extremely friendly and helpful and do not pressure you or follow you around the lot (unless you ask them to) Bret was very patient with me and my family. We were there over a three day period. I could not make up my mind as to which truck I wanted. I was actually going to purchase from another dealership but ended up going with Echo Park because it just felt right. I highly recommend them to anyone looking to buy or sell a car. All the cars on their lot are 1 – 3 years old and in extremely clean condition. We also brought in 3 vehicles with hail damage for appraisal and what they offered us was a fair trade-in value. They did not try to low ball. They offer upfront below Blue Book value on each car so there is no need to bargain or negotiate the asking price. Truly a great car buying experience. I would definitely use them again! -Keith

Best car buying experience ever

Justin! Go see Justin! Easily the BEST car buying experience I've had. Quick, painless and everyone involved went above and beyond for me. I will be recommending Echo Park, Justin and his team to anyone looking to buy a car. Thank you again, I couldn't be happier!

Anthony was great to work with. Knowledgeable and honest.

This was by far the easiest and fastest car buying process I have ever done in my life. I was able to pick a car, test drive it, and secure financing in under 2 hours. The staff was phenomenal. I will be using Echo Park for all of my car buying needs.

Bret at Echo Park in Colorado Springs was a great help! He was very patient and made the entire process incredibly easy! If we need another vehicle any time in the near future we will definitely be going back and will recommend anyone else that’s shopping for a car to go see Bret

Fair

We did not purchase a car here. But I must leave a review. Staff are friendly and they are not pushy. They don't work on commission so they don't try to pressure you into anything. They answer your questions and are so very helpful.

This place is great. Unbelievable how fast they are and impeccable service. Cars are great and the experience is too. All the extra perks and coverage exclusions are amazing! Highly recommended!

Came in with an idea of what I wanted and left with something completely different lol the experience was seamless and no pressure which was great. I got a fair offer for my car and am very satisfied with my new vehicle.

So fast and easy. It was a GREAT experience. The customer service was awesome because their sales folks don't work on commission so it was TOTALLY no pressure! The look and feel of the building was very comfortable and relaxed. There was readily available coffee and water. Windows so you could watch them prepare your car for you. I would clarify the whole process as transparent. One thing I really liked is that when I was quoted a monthly payment amount, it INCLUDED the warranty and GAP coverage up front. That way I wasn't quoted one payment and then find out later it would go up if I chose those options. Loved it!! In Colorado Springs, ask for Ryan Craft. He's super sweet, patient and helpful!

Wow! I had an amazing experience at this place!!! Ryan was so attentive, pleasant to deal with and totally made me feel comfortable. The process was fast and easy. They store is beautiful - they even have XBOX for the kids �� I was so pleasant surprised with the whole ordeal! Just as satisfied as could possibly be!!

We went to Echo Park with a vehicle in mind. Anthony helped us the moment we walked the door (with an appointment). He showed us the car we were looking at, as well as some others we had interest in. Through the entire process (testing, decision making, appraising our previous vehicle, loan application, numbers discussions, document signing) Anthony made everything ridiculously easy, which is saying something considering we had a 1 year old with us. I can not emphasize enough how amazing Echo Park and Anthony were for our car buying experience. I will never be going anywhere else to buy a car, and even though I hope it's a while before we're looking for another vehicle, I certainly hope we can work with Anthony again when we do! If you're looking for a hassle free, no pressure, reliable place to get a car GO HERE!

We started procees to buy a 2018 Armada. We filled out request for trade in valuation. Was dealing with Manager Mark in Colorado Springs. Was told they would get back shortly in the morning. After several no return calls back and messaging and talking to other sale associates he left for the day without giving a trade in evaluation. Next day started calling to find out what trade in was and received a call stating trade in. Came up with a deal to purchase Armada and submitted application to purchase, told him we would pick up vehicle on Monday. Nowing this vehicle was sold , vehicle was shown and he told customer if they didnt purchase tonight 6-15-2018 customer paperwork(ours) would be done in AM. Text us back and said vehicle was sold. Had Mark been alot more punctual and resonded in a timely manner we could have wrapped up the deal and he maliciously sold the Armada knowing we were going to driving up Monday to take delivery of vehicle. We live 6 hours away out of state. Worst buying vehicle process i have ever dealt with. Very un proffesional Manager running this place. Knew that all the legwork we had done we were buying this vehicle and sold it based on leverage we were taking delivery on Monday the 18th.

Darren and Raffi were probably the most customer friendly people I have had the pleasure of doing business with. Coming in I had a ton of questions needing answers but found myself not having to ask any because Darren provided those answers before I had a chance to ask. Did not feel rushed or pressured to commit to anything. If there were any obstacles that had to be dealt with they ensured we found the best route of handling those issues for my interest. i would recommend anyone looking for a car to fit their needs go to Colorado Springs Echo Park and see Darren or Raffi. Amazing people and amazing experience.

Can't say enough about the gentleman that helped me most of the day while I was undecided on cars. Gave me a fair value on my trade. That guy deserves a raise!

Bret was amazing! He took great care of me and was able to get me into the car I wanted. I would highly recommend them to buy your car!

It was a great experience buying a car from EchoPark Automotive. Everyone was very friendly and the process was hassle free. Bret was very helpful, and answered all my questions. No pressure tactics.

Bret was super helpful and knowledgeable. He truly understood the love I have for my current jeep and did his best to find me something comparable making sure he was meeting my needs. I've never had a car sales man be more than a sales man but I left feeling like I had a friend at the dealership.

The service was good and I was happy with the process and my new vehicle. Thanks for the good service and the quick process as it was fairly painless

We had an awesome buying experience at Echo Park! Very relaxed atmosphere and the salespeople are very friendly! Darren was very knowledgeable and professional! I highly recommend stopping by and checking them out!

Great buying experience. Our sales person Bret was very personable and helpful during the buying process. The facility was clean and organized with a great coffee/latte machine. Bret led us to the vehicle we saw online and was knowledgeable about features and specs. We were cash buyers so closing the deal was quick and painless. I will highly recommend people buy from you and recommend Bret . Thank you for everything.

Had a great experience trading in my Audi for a Mini Cooper. Brett was awesome and very patient and Jessica the financial advisor was thorough and explained my options in a way I understood. I feel like I couldn’t have gotten a better deal else where and I would recommended them to anyone looking for a new car.

Smooth transaction. Great service. Highly recommended.

This is the first time I've told a dealership what I wanted/needed and they came through on everything I asked for with the best customer service I've ever received. It was cleared that they put my needs first and I appreciate their hard work. Their team is the very best that I've worked with. A special thanks to Mark and Justin. Mark and Justin you have a repeat customer for life. I love my new vehicle so much.

It’s an awesome place. Anthony and Darren were really helpful and guided us in getting our dream car.. thank u guys😊

We recently made our first purchase from EchoPark and it will not be our last. It was refreshing walking into a dealership without high pressure salesmen greeting you at the door. Instead, we were welcomed by Justin Sobojinski. We test drove a vehicle on Thursday, returned on Monday, and made the purchase. Justin answered all of our questions and was a pleasure to talk to. While we were waiting for our loan to process, I asked him about his experience with the company and how they treated their employees. Justin spoke highly of the company, management, and how employees are compensated.

Our salesperson was Justin. He was very helpful and made our car buying nice and smooth:)

I think this is the best place to buy used cars, they have cars with less mileages, very good condition with very competitive prices in market. They provide car fax report, KBB and verify the condition. Yesterday I brought Audi A3 Premium Plus car from Echo Park Colorado Springs. Justin has explained me about car features and complete details about the car. I am very much happy with the way echo park dealer function/work.

Thank you Justin for such a great experience. Will definitely be recommending y’all to friends and family.

Our experience at Echo Park in Colorado Springs has been second to none. Bret MacMillan was absolutely awesome to work with. He never once pushed anything on us and was very patient and honest throughout the entire process. The dealership is very clean and you can see the entire process as it unfolds. No pressure from these salesmen, as they work off salary and not commission, and traveling over 3hours was worth the thousands we saved below retail. Highly recommend these guys

Justin Sobojinski and Mark Riopelle were exceptional! Great customer service and great vehicles at a great price. Will definitely be coming back to see them both for future car needs.

Purchased a car from the EchoPark in Colorado springs location and the service was fantastic. The manager, I think his name was Mark, was extremely helpful. He not only helped answer questions that my experience guide was unsure about but also explained to me the benefits of what he called a service contract. I am now fully protected for the next 5 years and 75k miles with a car payment that is less than I was expecting. Thank you EchoPark!

Justin was helpful and friendly. This was the least stressful car buying experience I’ve ever had. I highly recommend you visit ECHO Park if you’re in the market for a quality used car.

This is a somewhat different buying experience than going to a brand car dealership where they will walk you through each feature of the vehicle. My suggestion is do your research and test drive different models. The actual purchase experience is no pressure and pretty straight forward. I had researched and shopped for the car I was looking for. By far Echo Park was the best price. If you are in the market for a used car 3 years or newer and under 30,000 miles this is the place to go to. The staff were very professional and friendly. Our salesperson was Braden. I would purchase again from them with no hesitation.

No haggling back and forth which made buying quicker. I felt I got fair market value prices as well. I would buy from EchoPark again. Friendly atmosphere and treated fairly!

Sales guys were really cool their names were Anthony and Braedon. They have xbox to play while you wait. I had financing but they got me a better deal. The buying experience was 10/10...my issue was with the “detail” of the vehicle which was closer to a 1/10. I understand echopark cuts costs to deliver a competitively priced like new car...but you need to excel in the services you do offer to make up for the things you don’t. Interior and exterior were grimey to say the least. Interior looks like a high school kids first time cleaning his moms car with armor all wipes for a $5 allowance. I found multiple drops of house paint while detailing the car myself later that day on the roof. The wheels were poorly cleaned. Brake dust had heavily accumulated on the fronts especially around the lug nuts. The face of the wheel was clean. That was about it. It took me a couple hours and the outside finally looks like it should have when I left the dealership to begin with.

This was the best car buying experience I have ever had. I researched the vehicle I wanted prior to visiting the dealership. I live in Texas and was driving 715 miles to Colorado to purchase the car so I was a little apprehensive about whether it would look in person as it did in the pictures. Needless to say it did and I was very pleased. It was exactly what I wanted and the price was as advertised as well...they didn't try to raise it on me once I arrived. They do not use high pressure sales techniques and the trade-in amount I got for my old car was far above what I was expecting. All the staff was super friendly and helpful. I was introduced to a guy named Justin who was my guide through buying process. He didn't treat me like a customer, he treated me like a friend. He is a wonderful guy and it was a real pleasure to be assisted by him. I recommend Echo Park Colorado Springs 100%...it was definitely worth the drive.

Buying a car is not a process I ever enjoy. Going through EchoPark to purchase my vehicle was the greatest move I ever made. The process was easy. The staff was very helpful and courteous. And I walked out of there after about an hour with the perfect car for me. I also want to say that I had amazing help while I was there. Justin Sobojinski was very knowledgeable about the vehicle I purchased; super helpful with my add on options; and just an all around nice gentleman to work with. If you are in the market to buy a car, I suggest EchoPark and Justin S. You can't go wrong!

Definitely not what advertised or expected. First impression was great! Completely different atmosphere and experience. But after the sale they show their real colors, I’ve been treaded way better at other dealerships! First they don’t keep their promises, then they lie to you then they ignore your calls. Incredibly disappointed with the whole experience now! Unbelievable how little they care about their customers. THEY WILL NOT BE THERE FOR YOU AFTER THE SALE! Honestly will never buy from one of this dealerships again. Customer satisfaction is not in their priority list. DONT RECOMEND, go buy a CPO from a certified dealer and get a better more detailed and informative experience! Seriously! I guarantee they will care for you after the sale and make sure your happy with your investment!

LOVED THIS PLACE!!!! Buying my Acura RDX from them was super easy and enjoyable. The staff was great (especially Anthony!) and they were super knowledgeable, honest, and let me take the car through their onsite car wash before I test drove it. Loved that I was able to take it onto the highway to see how it would drive at faster speeds and how well it could get up and go. Place is very clean and they don't make you feel pressured. Great experience buying my car here!

Yay! I got the exact car I wanted and no one tried to talk me into anything different or more expensive. I can honestly say, this is the best experience I have ever had at a dealership. Thank you Jessica! And all the rest of you!

I just wanted to tell everyone what a GREAT experience I had on Monday April 30th at EchoPark in Colorado Springs, I went in with a car in mind it was a Dodge Journey, I just love it!!! I had a young man by the name of Ryan Craft that was simply Amazing!!! as a sales person and as a human being!!! I would highly recommend EchoPark to anyone who is shopping for a new vehicle they went above and beyond in their customer service!!! Blessed beyond measure!!!

What a great experience I had! I was in and out in less time than going to Target! I hadn’t bought a used vehicle in many years and was quite nervous. Ryan made it so easy even after I changed my mind on vehicles. Paperwork is easy to read without a bunch of fees you have no idea what they are for. I will be purchasing my future vehicles from EchoPark. Thank you for a great car buying experience. Michelle W

I had been feeling pretty anxious about the car buying process, but these individuals made it a really pleasant experience. They took their time answering my questions and going on multiple test drives with me. I primarily worked with Justin. He was really easy going, very helpful, and a pleasure to work with. Unlike every other car buying experience I've had in my life, at Echo Park I never felt pressured or "pitched" to. It didn't feel like a "sales" experience in that sense, but much more like a collaborative and supportive interaction. Jen G.

Terrible interest rates

I recommend buying are car here. I traded my car in, got financed and payments were where I wanted them. The process was smooth and took less than 2-3 hours.

My experience with EchoPark was outstanding. I would buy from them again!

I can’t recommend EchoPark enough. I had no idea what I wanted when I went in. Hannah was so great to work with, she answered all my questions about the different cars, and understood when I wanted to look thru 3 of the same type of car to make sure I was picked the perfect one. The finance part is easy and stress free. No stuffy offices. Thanks EchoPark and Hannah for a great experience

Very trustworthy dealership! Our sales guy Justin was so helpful! Super fast and great service we will definitely be back!

The best way to buy a car! Went through my capital one car buying program whom Echo Park Automotive partners with and looked through inventory online. Called and talked to Megan initially who was so helpful, kind, and professional!! She helped explain things to me, and helped get everything I could do online or through email done before I came in since my only vehicle had been totaled out with my insurance in an accident and I didn't want to to have to Uber 20 times back and forth with my adult handicapped daughter. I was pre approved through capital one before I got there and then worked with Justin who did all my paperwork, helped me make sure the vehicle I had chosen was something I could lift my daughter into and was absolutely great and he made us feel very comfortable and took great care of us which doesn't always happen out in public with my daughter who has Angelman Syndrome. Altogether it was a two day process, one online, and one signing paperwork, and leaving with our vehicle!! This is how every dealership should be. Great job Echo Park Automotive! We will definitely be back. I already told my son about you guys before I was even home. Lol

This past Saturday, my husband and I went to Echopark to have our 2008 Mazda appraised and possibly look at replacement cars. When we got there, we were greeted by Bret who, along with my husband appraised the car. It took about 20 minutes to complete and we got a better than expected offer on a car that was totaled. We then decided that we wanted to take a look at the inventory and we were very happy with the selection of mid-sized sedans. We found a 2016 Ford Fusion for a great price. Bret was very laid back... not pushy at all and let us look at our leisure. The dealership itself is unlike what I've been accustomed to. No one has a desk and when you sit down to talk numbers it's in a lounge area. There's also a great kids' section eqipped with an X-Box that kept our 3 little ones busy. It was a great experience and I would recommend that anyone looking to trade in, sell and/or buy a used car give it a try!

Best company to buy used car also FREE car wash for life

I bought a vehicle at the Colorado Springs location. The was a problem with the title of vehicle that the dealer ignored to address in a timely manner. I had several issues to change the vehicle to my name because of the issue with the title. It came to the point that the DMV said that they would not issue me any more temporary permits and the vehicle had to be parked. After several trips to the dealer to fix the issue, I told management I was getting a lawyer and submit a formal complaint to the state of CO. After this, they immediately fixed the problem and I was able to register the vehicle under my name and obtain license plates.

Anthony was a life saver! Our car had recently broken down, so we were in the market to purchase that day. We had a smaller budget, but he was so helpful in making sure we found a car we could afford rather than pushing us into a car that we would drown in the payments. He didnt even try to take advantage of the fact that I am a female and had nonidea what I was doing! The manager (I cannot remember her name, I apologize...) was also so nice and helpful, she also made sure that we were comfortable and knowledgeable about the paperwork and answered any questions we had. Everyone was so great, so nice and so helpful. Definitely recommend for a pain-free car shopping experience! If I could give ten stars I would!

Brian the salesman was very helpful. Great attitude and very responsive to questions when I had them after my initial visit. Good experience at Echo Park.

In and out in 2 hours. Didn’t feel rushed or taking advantage of like most dealerships. Great people and they have my business for life.

Hands down the easiest car buying experience ever! My daughter was purchasing her first car, Brian Brunner helped us stay within her budget. She was pleased with the seamless buying experience and hassle-free sales approach! Most definitely recommend this place!

Thanks Anthony! Great no pressure buying experience. They offer different tiered warranty options that they will ask for you to choose from which if you do will be the only added cost. They do not have dealer fees which is nice and after a little price checking they have competitive no haggle pricing. Overall a good experience.

Bret was amazing. Hassle free experience. Was not rushed into anything in any way. Everyone there was friendly and helpful. Best experience in buying a vehicle to date.

Bret MacMillan was amazing. Best experience in buying a car to date. Did not feel pressured or hounded in anyway into buying a vehicle.

I worked with Brian Brunner. After our first engagement, I didn't want to work with anyone else. Excellent Salesman: answered all of my questions, was thorough and honest, didn't try to force the sale, calm demeanor, just did everything right. I'd recommend EchoPark just off my experience with Brian. The next time I need a car, EchoPark will be my first choice.

I was honestly dreading buying a new car because of shady dealership tactics but buying our car here was a great experience. The atmosphere is very friendly, our salesman, Justin, was great and didn't pressure us. However, we couldn't drive our car home that day because it needed a new sensor so we picked it up two days later in which it broke down on the way home. This gave us an uneasy feeling but they towed it back to the dealership and fixed it at no-cost to us. Justin was very apologetic but I feel like a manager should've reached out and apologized to us for the inconvenience. When we picked the car up finally, there was a tail light out. We didn't want to leave it there and have to drive from Pueblo AGAIN so we just fixed it ourselves. In general, very satisfied with our car and the service minus the few inconveniences. I would recommend to a friend.

This is the future! Best way to purchase a car, hassle free and fantastic customer service from sales people who are salary and only get bonuses based off of customer satisfaction surveys, so they want to see you cars - but they are most interested in making you happy and getting you what you want. I've never felt so good after buying a car. I cannot say enough about this place, just check out their website and you'll see what I mean.

Brian was great. I have to say this was the best experience I've ever had purchasing a vehicle. My wife & I couldn't be happier. Will definitely use Echo Park in the future.