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Recent Reviews from EchoPark Automotive New Braunfels

About 5 weeks ago. I drove out to Echo Park Automotive New Braunfels - Outlet, 3191 N Interstate 35 Frontage to see if i could find a car for my grand daughter. When I arrived i was greeted by salesman Michael Rodriguez. Michael explained the Echo process, gave me a tour of the Outlet, introduced me to some of his co-workers and made me a great cup of coffee and sat with me at a computer until he wrote down what i was looking for and I had the idea of how to use the computer system. Michael went on to help others as he returned back and forth to check on me. Michael was very knowledgeable, Focused, and Professional. But unless you were directly working with Michael, those traits were not worn as a badge by Michael. He was more interested in making you feel in good hands and in trusted hands.I say this only because that is what I felt like. , That is how Michael's mannerism made me feel. Michael came up to me and said he wanted me to see a Jeep that fit what I was looking for, It was an Awesome Black exterior 2017 Jeep Composs 4 door Latitude Hatchback low mileage awesome price. After a test drive, I purchased the said jeep Cash. Michael said that I should purchase a warranty. Michael said that even though the vehicle was a 2017, often warranty is for the unexpected and never purchased with the hope of using it but for the peace of mind of having it in case some thing was to go wrong. The entire staff at ECHO PARK were the best, kindest, sweetest, helpful, and words can not describe just how pleasant they helped make me feel there. i had just had the worst back surgery experience whereby the doctors cannot repair it by even a fusion to stop the pain completely. i must say that i felt at peace there despite my pain. Don't take my word for it, go see for yourself.. i was able to purchase a Warranty on credit for a very reasonable price. 3 days after getting home, I had to break hard and the car went off the road I had to use the warranty because the alignment was in a bad way but it was covered and repaired.which did save a lot of money, Thank You Michael Rodriguez Arthur Garcia Buyer

Arthur Garcia Feb 28, 2019

I made contact through the website one night and received a call the next day. The person that contacted me was very friendly and stated that Echo Park worked on appointments so the customer could experiance the Echo Park difference. I made an appointment and was contacted the day before to confirm. Great customer service I thought. I showed up for my appointment and was told by a very nice gentleman that no one was able to see me, all sales staff was busy, I let the gentleman know I was disappointed with this situation explaining what I had been told by the staff that had contacted me twice. I asked if we could take a look at the inventory and he pointed me in the right direction. A couple of minutes after we got out to the inventory Segey shows up he is not a sales guy but a buyer, he tells me the gentleman I was speaking with was the GM and he asked Sergey to come and assist us. Sergey is awesome, super nice and friendly opens 8 to 10 vehicles tells us all about your business model how it started and so on. I find this interesting because in the past I have worked in car and motorcycle dealerships. We spent probably an hour and a half with him. We decide to test drive 4 or 5 of the vehicles and Sergey is about to take us for the first test drive and as we are about to leave Javier a sales person is available, he starts the test drive process with us. Another really nice guy. After about an hour we decide on a vehicle, my wife and 5 year old are starving, I tell Javier we have to leave for lunch and tell him which vehicle we want and to text me an out the door price. He says sure thing, no high pressure about sticking around. I can't believe a car sales man is letting me walk with out sitting in the office to put stuff on paper have the manager come out and ask what's it going to take and so on. At lunch I get a text from Javier here is the price here is the car fax he says let me know what you want to do. We text back and forth over a couple of things the carfax shows damage reported I tell him we are coming back for a better look. We get there Javier is busy and as my wife and I are looking over the car we are thinking about and Sergey shows up again and confirms my thoughts on where the damage was repaired and he looks over some other areas that could show more damage if there was any. Did I mention Sergey is awesome. We had him open a few more cars up and he took us for another test ride in a different vehicle. We decide on that vehicle. At this point my wife usually abandons me, she hates the car buying process, but to my surprise she sticks around. I haven't mentiond how nice your facility is and really everyone we met was great. Javier is free now he goes to the manager comes back with a price we get the deal done in a short period of time probably the quickest I have completed the process ever. My wife and I agree it was the best car shopping experience we have ever had. Sergey is an asset to your company he saved a customer that Saturday morning and afternoon. The rest of the crew made the rest of the sale a breeze too. Go see Echo Park great variety and super people.

Robbie White Jan 29, 2019

I'm giving this business two stars bc the facilities are really nice and folks working there do not put too much pressure in you to buy a car. However the rest of my experience with Echo Park (San Antonio location) had been completely awful. When we were purchasing a car the salesman kept pressuring my husband to buy their warranty. He told the salesman "no" several time but he kept insisting. After that when the dealer was handing me the one FOB key for the car I asked him if there was a second key. He looked me dead in my eyes and told me that the car only came with "one key". But luckily for me he gave me a sympathetic smile and offered to give me a good deal on a factory FOB key from his vendor. All I had to do was to come back and talk to him. Later the next day I was looking through the center console and found a weird metal box. Inside the box was the second key. The one Echo Park's dealer told me never came with our car. He lied directly to my face. I know they go through their cars top to bottom or at the very least check all the storage compartments. I do not believe they didn't know the key was in there. They just forgot to remove it before we took the car home. Is that the values of Echo Park? To try to get one over on their customers in order to make as much money as possible? My next issue with this place is that we never got our license plates. We had to go back down there so they could give us new temp plates. Then two days later we got our plates that was shipped over night with FedEx. Which leads me to believe they jeer completed all the paperwork in order to get us our plates. And had we not gone down there we would have never gotten them. The dealer we talked to apologized and was confused as to why we didn't get our plates. Several months later we decided to buy another car but decided to try the New Bransfuls location. Facilities were just as nice but their dealer also pressured my husband about buying their warranty. After saying no several times. They also were very late getting us our plates which we had to call them when there was less than a week left on the temp plates. And just like the San Antonio location we got then the next day as they had been sent overnight. We have had the new car for several months now and have gotten one two different tickets from the car we traded in to them. They just not have completed all their paperwork bc the car we no longer own and traded into to Echo Park is getting tickets and we are being sent them. We signed all the paperwork we were supposed to sign and did our part. Echo Park has once again screwed up their paperwork. And we are being sent tickets from a car we don't own in a city we have never been to. Lastly I want to talk about the car we bought from the New Braunfels location. 3 days after buy the car it started to smoke. We already had an appointment at a dealership to have the car checked out bc there was some manufators issue that needed to be checked. Once it was there they found there was oil all over the inside of the hood and all over the engine. We were told by the mechanic that the last time it got an oil change someone put two gaskets on instead of one and it built up enough pressure and exploded oil all over everything. Now Echo Park did cover the costs for the tow and for the fixing and cleaning of the engine. And that I am very thankful for. However bc of their negligance (Bc Echo Park did the oil change) we were out of our brand new car for nearly a week. I am not happy with Echo Park, the lies, and the negligance. I will never buy a car from Echo Park again and will warn anyone that asks of my experience at two different locations.

La Learns Dec 27, 2018

Absolutely the worst car experience myself, and my fiance have ever had. First, our credit was and is more than fine - although it took a pounding after this business ran, individually, checks through each lender BEFORE using our credit score to make a loan. My fiance's credit score was low 800s, which means they only needed to run it through whichever lender and then give us rate. They ran it, for no other reason, as we saw on our credit reports, through upwards of 20 lenders, at 3 points a piece, this is dentramental to your credit. It is one thing if you have poor credit and they are searching, but another to drag it down and then try to make rates with lower score. After all of this, and it taking a very long time to somehow produce the vehicle, we take the car home. We are from Florida, and because we paid tax, title and registration at dealership, they were responsible for plates getting to us, in a timely manner. The temporary plates were for 60 days, thank the lord. Weeks go by, I am asking where my plates are, as I am proactive and always getting things done before last minute. No one is able to respond or produce any answers at all. We are now 2 weeks from temp tags expiring, I am frantic. I call both Texas and Florida motor vehicle - both state that the VIN cannot be found and thus far, does not exist as they know it. No real work had been done at all to get us our tag and no one there seemed to care a bit. They, barely, produce a title and registration and plate transfer and get me my tag. Funny thing is, the title dated was within a few weeks. Most likely meaning they lost or did not have the title and had to reapply for one, which would have been fine if it was explained at all. No explanation. But wait there's more! The quality of the vehicle... Within a month, the car driver seat, with electronic components for automatic seats, completely comes unhinged and unwired. The dealership stated that it seemed to have temporary glue after market, placed in areas that were coming off. We had to replace the entire component. Hundreds of dollars. Here is the best and final part in this 2 year old car upon purchase; 6 months from purchase (a month ago) the transmission completely goes. I get my insurance to tow it to dealership and, yes, they explain my transmission needs to be replaced at an expense of 4,300 dollars. A vehicle not even past 80,000 miles, should never experience these problems. This is not just luck or coincidence. Our guess is that this car dealership clearly practices some illegal things and gets away with keeping the vehicles from breaking down inside the little warranty window, while knowing they are lemons. Be aware, maybe even have a vehicle road tested within the 30 days if you purchase here to be able to return when and if you find issues. We have accepted this vehicle as a mistake and are getting a new one, but I do not want this happening to anyone else. Businesses like this should be condemned.

Rebecca McGinn Sep 14, 2018

UPDATE 8/26/18: It has been two months since we purchased this car and we still have not received our license plates. I left voicemails repeatedly asking for someone to call me back. No response yet. This is getting to be ridiculous. ------------------------- Overall, very good experience. We got the car we wanted and for $3k below blue book retail value. The whole process took about two hours to complete including financing. There are a few areas for improvement. 1) You will basically have to finance through them unless you pay in some form cash and their interest rates are well above the best rates you can get at your local credit union. For example, we had to go with a 5.4% rate (their best option) but were offered a 2.8% rate with same term of 60 months at a local Austin credit union. Obviously, we are going to refinance right away, once the plates arrive. 2) Many of their cars are fleet vehicles, meaning they are purchased at auction and were driven by many people as rental cars. We didn't notice that right away but quickly realized after driving the car and having it inspected thoroughly post-purchase, that there was a lot of wear and tear on the car, paint touch-ups and the brakes are down to 30%. The car is a year old. Not a deal breaker and overall, the car is in great condition but will need new brakes and tires in the next year, bringing our "savings" from blue book's value closer to what others would have charged us. 3) We were told that we'd be done in 30 minutes for financing which took two hours and we just had to wait for that long due to many people being in line. That's understandable but maybe they shouldn't set expectations then, especially since we made an appointment in advance to pickup the car. 4) Post-purchase, if you live in a country that requires vehicle emmissions testing, they will ask you to do that yourself and send them a copy so they can complete the title transfer. Travis county like many others in Texas do not require this to be done if the car is two years old or newer. I talked to one of their managers about it and he just said that they don't have insight into that process since their county does not require it. A waste of time for ther customers who don't need to get it done and waste of money as well. I suggest that they look into this further. Overall, decent to good experience at a fair price if you know how to say no to all their add-on warranties that they'll try to sell you in the purchase process and once they fix the post-purchase emissions test requirements.

Michael Roehricht Aug 24, 2018

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Recent Reviews from EchoPark Automotive Colorado Springs

Ultimately, it’s pretty clear that the sales people at Echo Park are paid a salary. Their customer service is reflective of them not caring so much about the customer during the sale, and very little, of at all, after the sale. However, I am happy with my car. Here’s my experience— I purchased a vehicle on Tuesday, after researching EchoPark’s availability for a couple of weeks. I had narrowed my options to a few cars, but was a bit unclear on how the process worked. So I went in, and was directed to the IPADs for more research. I found Darren, and he allowed me to drive two of the cars. He was informative. I wasn’t ready to make a decision just yet, so Darren gave me his cell phone number to reach out with any questions. It was difficult to reach Darren. I finally let him know that I would be in to make a decision after driving a couple more cars. He was courteous. I ultimately decided on my new Hyundai Tucson. Which I like. However, the first day I drove the car on my own, the tire pressure indicator lights came on. And I noticed that the car had no floor mats. I text Darren, and had no response (even though his “read receipt” informed me that he had received my message.) I decided to wait a couple of days for a response and received nothing. So I went in to get my questions answered. Another sales person who was sitting on a chair using his cell phone. reluctantly stood up to greet me (I wish I had his name). I asked him about my floor mats, and he told me that “sometimes cars don’t come with mats when they are purchased at auction, and the price reflects that.”. This felt pretty dismissive but I understood. So I asked if someone could look at my tire pressure indicator light, he said “it’s the cold weather.” Again, dismissive. I asked him if someone could add more air to my tires and to reset the sensor. He quickly said “I don’t know if we have anyone available.” I asked him if he could check. He did. A tech added more air and turned off my indicator light. I was appreciative. But do not feel welcome to walk back into the store in the future. And maybe that’s an intentional business model.

Ashley Benakis Nov 11, 2018

This company is terrible. Incompetent, unethical, greedy. Pros: Relaxed buying environment, friendly staff, free car wash. Cons: Long list... read on if you want info. In short: they don't know how to do their jobs - at least not in Colorado Springs / El Paso County. They can't keep their books straight, they don't know how to fill out their own paperwork, their customer follow-up to resolve issues is non-existent, and they try to buy favorable reviews from their customers. I wouldn't recommend them to anyone. First, they botched the power of attorney for my title. I had to go back 2 weeks after the sale to sign a new one. That delayed getting my tags, and I had to go back in again after the first temp tag expired to get a new one. That caused another problem down the road... Legally, they're supposed to have emissions checked on diesel vehicles that they sell (in El Paso county), but they didn't. I didn't know that until I got my registration notice in the mail. (Remember, it was late.) By the time I got it tested (required for the registration), I was already outside of my return window. So before I could register my vehicle, I had to get it tested myself. During emissions testing, I discovered that I had a major (and very expensive) problem. But it was too late - I wasn't able to either have them fix it, or return it. So I had to pay for those repairs out of pocket. After repairing the vehicle, I subsequently sold it. (And I fully disclosed all issues, repairs, and provided emissions testing results.) After selling it, I inquired about GAP cancellation. They gave me the run-around for 2 weeks saying that I needed to go to a 3rd party GAP company. Incorrect. They hold the GAP policy. More time wasted. After getting that sorted, I submitted the GAP cancelation request, and it took 17 weeks to get a refund check. During that time, I called 7 times, visited 3 times and posted this review before they actually did anything. After finally figuring it out, they called me to come in to pick up the check. When the manager gave it to me, she asked me to change my review to a favorable one. Are you kidding me? You're going to try to buy a favorable review - *with my own money?!* Unbelievable. This company is terrible. Incompetent, unethical, greedy.

Matthew Adams Jul 27, 2018

This is the absolute best customer service I've ever experienced...in any type of situation, not just car buying!! I was worried about the Echo Park no haggle pricing business model. How could I be sure I was getting the best price?? Would the service provided be sub par? I stopped at the dealership I've always bought from first, but they weren't willing to work with my budget on the type of car I wanted. I then went to Echo Park and I worked with Brian, who is literally the nicest human being I have ever met. Nothing sales-y about him, just a good, solid dude. The man was willing to bend over backwards to make me happy. Let me explain - I found the car I wanted online at Echo Park previously, but the car was in Denver. Brian and the team had that exact car down from Denver within a few hours!! The list price of that car was significantly lower than the cars I'd found online with the same specs. Gave me more for my trade-in than I expected to get. They were able to find us financing at a lower interest rate than our own bank that we've been with forever. We got through the paperwork in half the time this would normally take. Here's where things get crazy!! Less than an hour after driving my car off the lot, I went to a large home store, being sure to park near no other cars. In for less than 20 minutes and when I walk out, there was a huge, at least 4 foot long gash down both doors on the passenger side! Unreal! Extremely upset, I drive it right back to the dealer to see what they could do. They immediately provided me with a loaner car, so that they could keep the new one for their body shop guru to look at and provide an estimate when he came in the following day. I was already getting ready to file an insurance claim, trying to figure out how to scrounge up my deductible, disgusted and heartbroken that this was how my life with my new car was starting. Folks - I kid you not. Brian called me the next day and let me know that Echo Park was going to take care of the gash AT NO COST TO ME!! I was IN SHOCK! Who does that? NO ONE! I picked up my brand new car, with no gash, 2 days later. I cannot express my gratitude enough to Brian and the entire Echo Park staff for what you did for me. Truly, you've earned my loyalty and respect.

Jenn Lee Oct 20, 2017

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Recent Reviews from EchoPark Automotive Thornton

Good experience, but could have been better. We bought a used truck from EchoPark. The dealership is nice, clean, and comfortable. The employees were friendly, helpful, and low-pressure. Margaret was professional and easy to work with, and the price of the truck was reasonable compared to other options in the area. Our first complaint was with the trade-in process. They offered us $2,500 on our truck which had a KBB trade-in value of $5,000-6,000 and would not negotiate. We were later offered $4,000 by Carmax and $5,200 by Carvana, reinforcing our belief that their offer was absurdly low. They were willing to let us walk away on a $41k truck rather than negotiate the trade-in offer (we did walk away, but returned a few days later to purchase without the trade-in after shopping other dealerships.) Our second complaint was around the purchase process. The financing and paperwork took a really long time despite being there after close with no other customers in the store. The initial loan they offered had a higher APR than I expected, but we were told it was the best they could do. When I pushed, we were suddenly offered 0.5% lower. A good rate, but still not a great one. I suspect they favor lenders who pay them higher commissions instead of finding the best deal for their customers. I can't think of another reason why they wouldn't have presented us their best interest rate the first time. I was also disappointed by the terms in the paperwork we had to sign. Their privacy policy on loans is not good, allowing them to sell your information to third parties with no option to opt out of this sharing. I expect we'll be getting a lot of junk mail calls in the near future. They also require an arbitration agreement that prevents you from taking them to small claims court in the event of a dispute, again with no option to opt out. A fair trade-in offer, more streamlined paperwork process, and consumer-friendly terms would have made this a 5-star experience.

Pete Allen Mar 12, 2019

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