Israel P. was amazing! Great customer service, honest, very personable and actually listens to the customer. Even service after the sale! Overall terrific experience at Echopark San Antonio. Thanks Israel.

Great Experience all around! Great people and friendly staff. Great price and establishment. Michael Rodriguez was friendly, very informative, and didn't pressure me to do anything I didn't want to. I will be back! Thanks!

Joe was awesome! I’ve been “window shopping” for a car for months but have been dreading dealing with salespeople and managers and financial people that all seem to complicate the process. Joe worked within the parameters that I asked for. Thanks Joe 👑!!!

Great car buying experience here! My husband convinced me to at least go look at cars as I was stuck on not trading in my car. We were greated right away by Dylan. Not only do I love my new Lexus, buy I would definatly recommend anyone looking for a stress free car buying experience to go to echo park. Dylan was great! Helped me find a car I loved yet never was pushy about me actually getting the car. It really was very easy and got a great offer on trade and my awseone deal on my new car!

the individual showing us the vehicle was great. But as far as the business they offered us $9500 for our mustang wouldn't give another thousand to make a sale. Went to CarMax and was offered 11,500 for the same vehicle same day.

Good Prices, 1 set price and a 5 yr warranty offered world with Aarón and Mánager Tino great experience Will recommend

Good Experience! Employees are very polite and professional. They took the time to explain everything about our car and warranty. We are happy with our family SUV.

This place is great! Very welcoming, they have coffee, water , nice comfortable seating areas..Martin Johnston is the guy ! He was not pushy and explained everything to me. He had a nice since of humor! The car I had my eye on unfortunately had a malfunction ( was not meant to be ) ..but Martin was willing to show me more and I found the perfect car that I love so much! It's the right fit and as soon as we test drove I just fell for it and this vehicle was one of Martin's suggestions and I couldnt be any happier ..great place !

Fast and Hassle free with Naomi! I went to this dealer knowing what I wanted and already had VIN numbers to 3 vehicles I found online I wanted to test drive. I made an appointment and when I arrived I was seen right away by Naomi Rios. She was professional and got me exactly the vehicles I wanted to test out. She didn't try to push anything else at me like the dealers I went to prior to Echopark. Once I choose one of the three the transaction was smooth and very little paperwork to sign. They had me buy a warranty that I then cancelled for a full refund because the vehicle I bought still had the manufacture warranty, so I would do homework on that ahead of time. Highly recommend Naomi she was great!

I really liked EchoPark even though I did not choose any vehicle on their lot; however, the service was great. I was given an automatic yes to test drive a few of their Chevrolets. I loved the 2018 Chevrolet Malibu LT and Premier I saw on the lot, but for the mileage being over 40K and price over 14K - it was not a great deal. In my opinion. Overall, great service.

The experience I had was very good overall. The wait was a little longer than I expected on the financing portion, but I was aware that takes a bit longer than any other part of the process in buying a car. Aaron helped me get my 2018 jeep renegade. He was friendly and it never felt like I was being pushed or rushed to buy anything, which is typical of car delearships if you have ever been through the process before. The vehicle is great, and I was also offered a right bottom seat replacement due to a cigarrete burn to the seat from the previous owner. This was not mentioned on the ad or price therefore Aaron promptly offered to replace it. I would have been more willing to get their extra warranty and gap if it wasnt overpriced, (combined priced - $3,788) on top of the price for the vehicle, but I understand that is the way they make their money. Overall it was supper cool to calmly make my decision. I did not give a 5 star only because the vehicle was a bit dirty and i did have to go elswhere and pay to have it detailed from the inside. Other than that EVERYTHING ELSE was really great!

EchoPark rep Martin Johnston is absolulely the best! He is polite, friendly, courteous and professional. He was attentive to all of our questions and provided helpful info about the different options to meet our needs and pricing. I highly recommend EchoPark and Martin. You won't get a better buying experience anywhere else!

Great staff! Aaron took care of me, got me in & out in appropriate timing. Very pleased with my experience at EchoPark.

I highly recommend MARTIN JOHNSTON. Please ask for him. You won't be disappointed.

Echopark made my car buying experience seamless and painless. I highly recommend this place and would buy from them next time im in the market.

Best car buying experience, no pushy salesmen, great pricing and Nuni the service manager goes above and beyond to ensure everything is completely taken care of.

Martin was an amazing salesman. Made me comfortable and got my fiance and me a new car! My mother in law bought her truck in AUG 2018 and had a rip in the skirt and Tino got it fixed with no issues.

Martin was a fantastic salesmen. Made me comfortable. Got me into a great car fast and with no hassle. Tino fixed my moms bumper which...i accidently may have bumped a bit. Fantastic guys. Very welcoming. I could not be happier.

Bought my truck in August 2018, this was a great place to buy from.... also I had to get a minor repair and they did it no charge.... I brought my kids here to buy their car...

Great experience worked with Joe who was very helpful. The manager was also extremely helpful explained everything and took his time didn’t feel rushed into anything. Would recommend buying a car here

Had a very good experience here!Alexis Banks did a excellent job helping use and answering any questions thank you!

I read reviews all the time to help me set expectations. After reading these reviews, I was quite skeptical of my potential experience. Nothing could have been further from the truth. I had a FANTASTIC experience from when my wife and I opened then ECHO door. Aaron Harris was personable, knowledgeable and overall good guy. Process was quick(relative to the car buying process). Reviews are great, but I would suggest that you try them for yourselves. You might be inspired to write a WAY TO LONG review like me :)

So efficient and great in house financiers and clashes to get you the car you are looking for at the lowest price. Thanks to all

The easiest place for me to buy a car and Martin did everything he could to help me with my car buying experience. Highly recommend this place!

Alexis helped us out and it was stress free!

Trabaje con Alexis y tino y todo fue satisfactorio

Went to EchoPark today. The whole experience was awesome. Dylan took his time and walked me through the process. I left with a 2017 Volkswagen Tiguan for a great price. Would definitely recommend coming here for your buying experience.

Awesome, very friendly, and helpful service. Arrived and we were quickly and eagerly attended, a big shout-out to Martin & Tino for ALL of their help! At EchoPark they are really giving their best for their customer’s satisfaction!

Was excellent help, found what we wanted, and the salesmen do not pressure you into buying anything We told the sales person are budge an was very helpful didn’t try to show us vehicles that were out of range like other places

I have two problems with Echo Park. 1. When I purchased my vehicle I also traded in my Chrysler 300 and sold my Jeep Liberty directly to an employee at Echo Park. A few months after the sell I get a registration renewal letter for my Chrysler. Echo park did not file the paperwork correctly for my vehicle and it is still registered in my name. I have never experienced this before and I lost all trust in their ability to properly conduct their business. 2. When I purchased my car I was told I would have lifetime car washes (I'm sure this service was factored into the price of the car, because it was higher than other dealers). Every time I drive across town to the Potranco location, the car wash is closed. Why advertise this service if its truly not available???

Great service. No haggle. Love the environment. Hoping to buy a soon tomorrow since the test drive went well. Love being able to test drive without a sales rep

The agent assisting (I believe his name was Mark) us was beyond patient. We drove every SUV and car we were interested in. Not only was he personable, he was knowledgeable about the vehicles. The only downfall was that the stopped doing business with RBFCU. We purchased our SUV and took my mother to purchase her car there. I would highly recommend, unless you want to go through RBFCU. Unfortunately won't buy another vehicle until they work out there difference with RBFCU. Free carwashes awesome perk. Fair market price vehicles.

BEST CAR-BUYING EXPERIENCE EVER! As parents of 2 toddlers, we didn’t have time to sit around and haggle. We were met at the door by Lee Reynolds who helped us find the vehicle we liked. Once we decided to move forward with the purchase, we were able to provide most of the required information over the phone. By the time we arrived, Lee had all the documents prepared and ready for us to review and sign. EchoPark’s honest and transparent pricing made this the easiest transaction we’ve ever had purchasing a vehicle. We highly recommend EchoPark for your next vehicle purchase - ask for Lee!

VERY NICE AND KNOWLEDGEABLE! The place was SPOTLESS! Was greeted as soon as we walked in. Was offered coffee or water! Totally would recommend this place!!

Outstanding customer service and excellent car pricing. We were in and out in let than an hour after the test drive. Their vehicles are priced well below blue book.

I live in Dallas and saw the vehicle I was looking for at an amazing price in SA. I made an inquiry into the vehicle and was told it was still available. The person I spoke with apparently is someone that sets appointments for test drives and wasn't able to answer some of my questions. He had a manager to contact me and he was able to give me more information. I already had financing set up through my credit union but apparently this company only works with select finance companies. I then told them I was approved through Cap One, a bank that they work with, and was told that was fine. I wanted to leave a deposit to hold the car until I could get there Christmas eve and was told they could only hold the car for one day and that's if they are able to verify financing through CapOne. I was ok with that and did the application online, so that they could verify the approval and rate. The sales person called me back and told me I was approved through another lender at a higher interest rate and that the vehicle I was looking for was sold a few days before and asked if I was interested in another vehicle. I became immediately upset, first that they ran my credit through another lender, second that I felt as is they were trying to pull a bait and switch. The salesman asked if he could make sure and call me back. He did call back and say the vehicle was still available but at that point my trust was broken. I couldn't see myself making a trip to SA ON CHRISTMAS EVE FOR NOTHING. I am disappointed that the communication wasn't better after hearing good things about this company.

I'm giving this business two stars bc the facilities are really nice and folks working there do not put too much pressure in you to buy a car. However the rest of my experience with Echo Park (San Antonio location) had been completely awful. When we were purchasing a car the salesman kept pressuring my husband to buy their warranty. He told the salesman "no" several time but he kept insisting. After that when the dealer was handing me the one FOB key for the car I asked him if there was a second key. He looked me dead in my eyes and told me that the car only came with "one key". But luckily for me he gave me a sympathetic smile and offered to give me a good deal on a factory FOB key from his vendor. All I had to do was to come back and talk to him. Later the next day I was looking through the center console and found a weird metal box. Inside the box was the second key. The one Echo Park's dealer told me never came with our car. He lied directly to my face. I know they go through their cars top to bottom or at the very least check all the storage compartments. I do not believe they didn't know the key was in there. They just forgot to remove it before we took the car home. Is that the values of Echo Park? To try to get one over on their customers in order to make as much money as possible? My next issue with this place is that we never got our license plates. We had to go back down there so they could give us new temp plates. Then two days later we got our plates that was shipped over night with FedEx. Which leads me to believe they jeer completed all the paperwork in order to get us our plates. And had er not gone down there we would have never gotten them. The dealer we talked to apologized and was confused as to why we didn't get our plates. Several months later we decided to buy another car but decided to try the New Bransfuls location. Facilities were just as nice but their dealer also pressured my husband about buying their warranty. After saying no several times. They also were very late getting us our plates which we had to call them when there was less than a week left on the temp plates. And just like the San Antonio location we got then the next day as they had been sent overnight. We have had the new car for several months now and have gotten one two different tickets from the car we traded in to them. They just not have completed all their paperwork bc the car we no longer own and traded into to Echo Park is getting tickets and we are being sent them. We signed all the paperwork we were supposed to sign and did our part. Echo Park has once again screwed up their paperwork. And we are being sent tickets from a car we don't own in a city we have never been to. Lastly I want to talk about the car we bought from the New Braunfels location. 3 days after buy the car it started to smoke. We already had an appointment at a dealership to have the car checked out bc there was some manufators issue that needed to be checked. Once it was there they found there was oil all over the inside of the hood and all over the engine. We were told by the mechanic that the last time it got an oil change someone put two gaskets on in instead of one and it built up enough pressure and exploded oil all over everything. Now Echo Park did cover the costs for the tow and for the fixing and cleaning of the engine. And that I am very thankful for. However bc of their negligance (Bc Echo Park did the oil change) we were out of our brand new car for nearly a week. I am not happy with Echo Park, the lies, and the negligance. I will never buy a car from Echo Park again and will warn anyone that asks of my experience at two different locations.

Awesome place. Joe was great and very patient. 1st time ever getting a car. Answered any and all questions. Upfront and honest with everything. He showed me every car I wanted to see, none that he thought would be better. There was no pressure at all to buy. Great experience!

Great service. They really make an effort to fit your wants/needs. No pushy sales.

Amazing customer service and facilities I just got new car at very affordable price with 100 clean from Carfax at excellent quality on the car This is definitely the place where you want to go if you are looking for a good car and best customer service

Very professional, great attitudes towards customer, and very reasonable prices. Very well detailed cars, like 5 series BMW all black looked like a jewel.

Had an amazing experience at Echopark West San Antonio. The staff there is amazing they went above and beyond to take care of me and my family. I would definitely recommend them to everyone I know.

I am really impressed with their business model. I decided to purchase from another dealer because they didn’t have the car I was looking for, but the price, service, and convenience really make this place a great place to shop. I think they make more money by offering in house financing. The catch is that you might not get a good deal. I would suggest checking your financing options against other banks before committing. Though going through an unsupported financial service means you will need to cut them a check instead of providing paperwork because they cannot process loans from unsupported finance companies.

Awesome experience. I initially came in to do battle but was pleasantly surprised by how easy and laid back the purchasing process was. I’ll definitely be back to purchase another vehicle in the future. 10/10 would recommend.

Very pleasant experience. The vehicles are priced low and I did not feel any pressure from the sales person. I will definitely recommend this place to my friends and family looking to purchase another vehicle.

Best prices around town, great staff, easy purchase. I definitely recommend echo park for the prices alone In which I will be purchasing a second car here next summer for my son.

Had such a great experience! The staff is well informed and quick to help discover your needs. Check out the Service Contract they have. I did a lot of research ahead of time. It is hands down, second to none.

The absolute best experience I have had at a dealership from beginning to end!

Good prices and excellent service. No high pressure sales pitch. Very friendly people!

Clear on how it works. Good car selection.

Headed back to Austin with a second car after a great experience with Echo Park in San Antonio! Martin was at the front desk waiting to greet us and treated us with excellent customer service from start to finish. The process was super easy... these aren’t sales people. They genuinely want your car buying experience to be easy and non-intimidating. Would come back and highly recommend!

Great experience. I sold them a truck but did not purchase anything. They offered a fair price, which I accepted. They then cut me a check in about 45 min.

Large variety of cars and trucks,can see and choose car models on big screen, sales person friendly.

Had a great experience purchasing 3 vehicles with Samer Kassem! He, and the staff - to include Sheldon and Carlos, were extremely helpful, courteous and have gone over and above with pre/post-sales support. Have sent 4 others to purchase vehicles from Samer and EchoPark and will continue to recommend him, the staff and the management team at EchoPark!

Was interested in a vehicle on their lot and wanted to trade in my car. They offered me $14k for my 2016 Infiniti Q50 premium with 16k miles...I almost puked. What an offensive offer.

I have a 2016 Mazda 3 and originally went to CarMax to get an appraisal to sell my car. CarMax offered me well under market value and told me that was the going rate and it was non-negotiable. I went to EchoPark and they offered me a solid $2,000 over what CarMax offered. I'm glad I decided to shop around! As compared to paying CarMax $1,500 to take my car, EchoPark was more than happy to give me an adequate amount of the equity I built up. I ended up making money off of the sale - not losing it. I highly recommend!! Super nice staff and they even have an XBOX in the lobby to help keep you preoccupied while processing the paperwork.

Dealer will extremely under cut any trade ins, no organization in paperwork, pushy sales associates and will try to force extended warranty on you.

Lee helped us get into our first car as a married couple! Friendly , down to earth, and very insightful . Thank you echo park

BEST EXPERIENCE I'VE HAD AT A DEALERSHIP! MY EXPERIENCE GUIDE MARTIN JOHNSTON WAS EXTREMELY HELPFUL! BY FAR THE BEST COSTUMER SERVICE! NOT TO MENTION THEIR AMAZING FACILITY! THANK YOU FOR MY DREAM CAR!

What a great car buying experience. Would recommend buying a car through EchoPark to anyone. Had the best help from Antoine Carter. He is very knowledgeable and extremely helpful. He made me feel very welcomed and made the process a breeze. Thanks to all the staff.

CALL A MECHANIC ONSITE TO CHECK OUT YOUR CAR. Great service, but keep in mind that once you leave the lot, it’s yours. They allow you to bring someone onsite — we called a local recommendation — and they found a few issues, which the EchoPark mechanics took care of for free with no hassle. Customer service was great. We worked with Martin, who was helpful and made the process fast and easy. The lobby is comfortable with coffee and hot chocolate. A really great experience, and miles ahead of other dealerships I’ve been to. We’d found the car online so we knew exactly what we were coming in for. We called ahead and they had the car out front, ready to look at and test drive as soon as we got there. Communication was clear with price and timing, downtime wasn’t bad, and although they weren’t up-front about some of the issues, once they were pointed out it was no issue fixing it.

Terrible. Will update post with complete details.

i just bought a car from Jose here about a week ago and it was the best car buying experience me and my family have experienced. we went here at the start of our day just to browse and look for something i wanted. we then left to 3 car dealerships and had a terrible time. we went back to Echopark and Jose found me exactly what i was looking for without all the pressure of regular dealerships. i highly recommend coming here when looking for a car.

Thank you to all at EchoPark Automotive West San Antonio. The staff is very courteous and had answers to all my questions. They have truly paved the way to purchase a vehicle. There was zero pressure from the guides and their finance department really gave me many options. Joel Cruz helped me through the whole process which took approximately 3 hours. I was so impressed i called Joel the next day and purchased a 2nd vehicle. Thanks again Joel!

Awesome place to buy vehicle

Sammer was great. He made the whole process easy. I arrived at 9:15am and was out by 12 noon. Really good prices as well

Cars are priced well but sales team is horrible, specifically Joe. Constantly tried to pressure me into a car with none of the accommodations I needed. Said I needed to place a hold when a week later the car is still sitting there. Went to echo park New Braunfels and found an upgraded version for +$2k. Test drove the car, next day drove off the lot with it.

Great car buying experience here all the cars I looked at were the cheapest within 200 miles the quality was very good. The experience guide Lee did a fantastic job treated my wife and I like family.. They didnt take our financing through rbfcu but we are going to refinance in about 6 months we still got our 2017 chevy 1500 for 4 grand off market price and cheaper than anywhere else super excited about the truck and Lee was awesome no more buying a car and it taking all day either, it took about an hour and a half, in and out!!!!! Great job echo park you got a customer for life!!

Great experience.😀 David wells Gave me a tour showed me the car I wanted and did a great job going over finance options ! Thank you EchoPark

Excellent car buying experience. Samer was great and very helpful throughout the whole process. Highly recommended.

Worst company ever. They don’t take your calls, sales reps are not interested in you as they don’t work for commission. They don’t accept outside loans and will give you loan at a way higher interest rate than you can get out in the market. There low pricing is a trap!!

Omg the service there is awesome. Sales rep Lee was the best. Customer service is excellent..

Great purchase experience and an easy process! Thanks to Martin and Tino for helping me get my new car.

Great buying experience. A little concerned on the changes coming down that I've heard rumored among the staff. We'll see if they will uphold to Echo Park's current business model or not. Based on my business upbringing, I feel it will be slightly-increased profits at the great expense of customer buying experience and overall satisfaction, which will negatively impact future sales through fewer referrals.

This was our first time at Echo Park. I must say that this was one of the best experiences in buying a car I have ever experienced. I already knew what car I wanted. I saw the car advertised on CarGurus, so I called Echo Park to make sure the car was available and setup an appointment to see it. Our salesman Martin Johnston was amazing. Needless to say, we purchased the car after the test drive. Overall, the prices are amazing, no stressful haggling, the warranties are generous for the price and they offer more than fair price for your trade. I highly recommend Martin Johnston as he goes above and beyond to provide the best customer service.

The price was great and the people are friendly. Other than that this experience was and still is frustrating at best. You’ll never talk to the same person once. The only work with their banks unless you’re paying cash. The rates for these are not nearly as good as your local bank. Be extremely careful as they sell you extras and warranties without warning. Cancelling this is extraordinarily time consuming and truthfully unfortunate.

Great experience!! Best trade in offer, lowest prices and cleaner vehicles. No pressure sales, employees are salary. Aubrie, Lee, and Sammer were great! Nuni and his guys in the shop were awesome. Sammer and Nuni made every effort to ensure I was 100% satisfied with the truck I purchased. Thank you Echo Park for making a normally dreadful process extremely easy and pleasant.

Buying our second vehicle in 6 weeks. They have a great selection of cars, trucks and SUVs. Most importantly you don't have to haggle over the price with some poor salesman and his sleazy finance manager. Because of their business model they offer more competitive pricing than CarMax and other used car dealers (we checked). Both times we have worked with Martin Johnston who is both knowledgeable and very low pressure. If you're shopping for a late model low mileage used car then you need to check this place out.

I would not recommend this dealership to anyone unless you have the cash in hand to buy the vehicle out right.

Come to Naomi. Got a great deal on my car and great service. She was never pushy and really respectful and understanding. Overall a simple car buying experience

I am giving the EchoPark San Antonio off 151 five stars! My Sales Rep, Lomas, was so amazing and everything was very smooth and fast. When I got there I knew what kind of vehicle I was looking for and they had a few options since I am so picky and I was about to leave when they looked in the system and saw there was a Honda Pilot not on the lot. They found it waiting to be serviced but let me see it anyway and I fell in love. The prices there are incredible! I just couldn't let it go. While they were fixing the minor issue Lomas contacted me with updates and we even started the process for financing. By the time the SUV was ready I walked in already ready to drive her away! My husband noticed right away that some covers were missing (completely cosmetic) and while I was already signing the as-is agreement they could have said.... "oh well it's on you now" but NO they ordered the two pieces and put them on quickly with no issues. I am so happy with my overall experience and I know when I am ready to shop again I will check here first. I will also be recommending this place to my friends and colleagues, for sure!

I went to the EcoPark in San Antonio off 151 and they were amazing. They didn't pressure me to buy and when I found my dream car there, but it wasn't ready yet they moved fast to get the car ready and the communication was great! There was also a part missing from the vehicle (cosmetic) and they ordered the part and replaced without hesitating even though I had already signed the as-is contract! My Sales Rep, Lomas was so awesome. I will so check there first the next time I am in the market and I will recommend them to my friends as well!

Excellent is the only word that comes to mind when we think about our purchase here. Everyone, and I mean everyone is extremely friendly, helpful and knowledgeable. Our car buying experience was like no other. They are willing to go the extra mile to make you feel comfortable and are not pushy sales people. They want you to be happy with your decision. We know we will no longer purchase any other vehicle other than from Echo Park!!!!! Kudos to Tino Caballero, Nuni Zapata and Jorge Espinoza for working miracles with giving us a great deal. We truly appreciate the time and effort you put into our visit.

This place is ridicules, their service is horrible, they lie about everything and God forbid you let them run a credit to buy their car, I'm still getting letters from banks. They apparently run your credit thru a dozen banks. And the monthly payment is 2-3 times more than what they advertised. HORRIBLE

Great experience buying my car, Joel was super helpful and informative. Joel made the whole experience super easy and made me feel at ease considering this was my first time. I love my new car and will definitely recommend. Ask for Joel if you’re looking for an honest sales man and great customer service !!

We worked with Joe who was SUPER patient, especially when I didn't bring the title of the car I was trading in and my 3 yr old ran around like a crazy person. He let both my husband and I take a few laps to test the car we were interested in. All in all, a great experience!

Quick, friendly, hassle-free service. I definitely recommend paying them a visit and trusting them with your next vehicle purchase. This experience, by far, has been the Best! One VERY HAPPY customer!

Here’s the thing about this dealership and if you know this going in you will probably do well and be happy. 1st, they sell low mileage cars in good condition for several thousands less than normal dealerships. Catch is you have to use their financing which is approx. 2-3% above market. In most cases the cash discount way supersedes the inflated APR. 2nd, they will try to sell you their warranty and coating protection plan. If your car still has dealer warrant left, you should pass on this and decide what warranty you want before the manufacturer warranty runs out. 3. If you have good credit, once you get registration, you can refinance your car at local credit union and get best of both worlds. My experience was pleasant and while persistent they were not high pressure. Happy with my 2015 BMW 435i with 21k miles at 6k below anywhere else I could find a comparable equivalent.

Finance manager spoke to us very disrespectfully after running credit report. He had this conversation with us in the lobby without permission in front of clients and staff where he did not try to keep his voice down. He talked at my co-applicant disrespectfully as if we shouldn’t be attempting to purchase a better vehicle for myself. He shamed us in even trying to do this and we have never encountered someone who spoke so poorly.

I had an awesome experience with my recent purchase! David Wells and Martin Johnston were extremely helpful, they answered all of my questions, and explained all the paperwork. The ease of my purchase was so rewarding considering other vehicle purchases i have done in the past. The GM, Tino Caballero, and Experience Manager Sean Sereno, ensured my complete satisfaction! I highly recommend Echopark to anyone wanting to buy a nearly new vehicle, at the best price, and with awesome customer service!

We worked with Mr. Lee Reynolds and he was so patient and very knowledgeable about the cars we looked at. I was shopping for an economical vehicle for my parents and he made the process very easy for us. The best part was he respected our time and anyone who has experienced car shopping with elderly parents know that time is so important. In our previous car shopping attempts, they did not like to wait and it created a very stressful environment for everyone. That said, we would like to say Thank you to Lee for his continued efforts to make this experience one of our best ones yet! You rock!

Even though we couldn't walk out with a vehicle at this time, customer service was great, and I loved that they are straightforward and fast on theirs service. We will definitely come back when we are ready and have already referred family.

Compared to the typical used car dealer a much better experience. Friendly, helpful staff. Nice facility with comfortable waiting areas, espresso coffee machine etc. Straight forward process without car sales games. Test drive without sales person if you have proof of insurance. As mentioned in other reviews they make it clear up front that you have to finance through their partner banks, but of course you can always refinance with another institution later if a better rate is available. Naomi was very friendly and helpful as a sales consultant. One area to improve is to speed up the process a bit after the decision to buy: paperwork, financing, etc. We'll definitely return here when looking for next vehicle.

A great experience all-around. With stellar service from the sales staff (they are called experience guides) to help from the service department (a real big shout-out to Nuni Zapata for all his help)... My daughter is thrilled with the car that I just bought her. My wife will be out of her lease in April 2019 and we'll be back to see Echo Park West San Antonio then.

DONT BUY A CAR UNTIL ALL DEFECTS HAVE BEEN REPAIRED! I purchased a car less than a month ago. My experience while buying the car and less than a month after purchasing has been less than satisfactory. When I went to look and buy the car, the car had 800 more miles on the odometer than advertised. When we addressed the manager about the large discrepancy, they didn’t have a good reason or understand why there was such a big discrepancy as well. None the less they refused to adjust the price for the mileage difference. There was damage on the driver rear view tint which they promised to redo. I have tried numerous times to schedule the repair and have been told each time they can’t reach their tint person?! Lastly, there is a large bubble in the driver side since day one that we didn’t catch during the inspection. It is extremely unsafe for me and my one year old since the tire can burst at high speeds, yet again, they refuse to acknowledge and replace. Their 30 day warranty is a joke. Customer service is at its worst. Buy your car somewhere dependable. Unless you’re a mechanic, It’s not worth the headache.

Great service and personality by Joel Cruz!!

Be careful with this people! Great prices, but they make you finance through their banks so they can charge you higher interest rate. My bank was offering me 4% interest rate and their bank wanted to give me 9% even when i have good credit. Which is a joke!

Great these people did what dealer couldn't. 5 stars . David Gillespie.

Great service..

Fair prices and good customer service.

Found the BMW of my dreams at this dealership...and it was about $2k less than any other dealership for the same car/options! Naomi made the car buying experience SO simple! Echo Park is a great place to buy a car, with great people! I’m super happy with my purchase and overall experience with Naomi!!

When we were attempting to close on a sale, we came across a small hiccup. We had to go home and get my driver's license and they were close to their closing hours. Our representative assured us he would wait. When we came back @ 9:03 PM, lights were off and he had gone home. My wife was extremely upset and discouraged since it was a Saturday and we had spend two days trying to decide and test cars. Long story short, Dylan happened to be walking up and when let him know the situation, he immediately jumped on in. Tito, the Manager and Dylan went above and BEYOND to help us and even closed the sale. Not only did they exceed our expectations, Dylan took his time to explain the warranty and any questions we had. Awesome experience and it is so family oriented. HIGHLY RECOMMEND!!! Dylan and Tito rocked!!

Dylan went out of his way to help us close on our sale!! Made the experience a great one for me and my family! I've purchased several cars over the years, this by far tops all of them!! So simple!!

Not like any other dealership. Alexis did a great job showing us vehicles!

What a great place, Alexis made the process so much easier than anywhere else.

First time going and we were impressed, nice clean cars. Great service, Alexis answered all our questions.

Great Experience Selling our Car, Aaron was able to help us out! They didn’t have the vehicle we were looking for but the offer for our trade was great!

Great experience selling our vehicle to EchoPark! So glad Aaron reached out to us and made the recommendation!

Great customer service! Juan Chávez took care of us with exceptional professionalism! Great hospitality all across the board! Their customer care is spot on and their business is great! Recommend this place!

By far the best experience I’ve ever had and Juan Chavez was the best version of himself that day. We got a very good deal for a 2018 model. Couldn’t beat that deal. Great building, awesome hospitality and above all, great service. Will come back in the near future with the rest of my family.

Had a great experience selling our car. Aaron was great to work with!!

Great Experience! Ask for Aaron Harris if you want exceptional customer service!

What an experience. No hastle, no pressure and no stalking salesman. Worked with Aaron and he was so professional and made sure I got the Tacoma I really wanted. Really felt like he had my best interest in mind and wasn’t focusing on getting a sale.

Great experience and very clean cars! We were helped by Aaron and he made the process simple. The vehicle we wanted had been moved to their New Braunfels location and he was able to get us in contact with a sales rep to help us out!

Super helpful staff! Made the process of selling my car super easy and stress free. Aaron was AMAZING and helped out with everything even though I wasn’t buying a car from them. Will definitely be back when it’s time to sell our other vehicle!!

Joel Cruz did an excellent job today made me feel comfortable and showed me everything I needed to know about purchasing my first vehicle me and my family will definitely be back

Joel Cruz is a delight!! Great inviting personality!! Highly recommend!!

Thank you Juan Chavez and manager Sean for a seamless, professional and outstanding experience in purchasing my wife's new Lexus CT200h.. Your company and staff are greatly appreciated.. from the greeting to the turn key! You guys should be proud of yourselves and your company should commend your service today!!! Fantastic job!!

We flew in from out of state and made an appointment prior to arriving. I would absolutely buy another car from this dealership. They were great from the initial phone call to handing us the keys over when we left with our new car. Extra thanks to Nichole and David, they were extremely helpful and made the experience great!

Great sales staff, very friendly. Gave me an amazing deal. Worth your time to go see what they have.

Great customer service this is not like any other dealer ship. Thanks to Joel Cruz all my questions were answered and i will definitely be telling my family and friends about this place .

Best car buying experience ever! Joel Cruz made it super easy and got us in and out! Never will i go back to another car dealership!!

This is the best car shopping experience I have had so far. I saw EchoPark and stopped by to see what kind of cars you all had and your sales rep Joel Cruz, was really easy going, extremely knowledgeable, and not pushy like other reps at dealerships. The car selection is awesome, service is awesome, and I'll be back to make a purchase!

Nice place easy to deal with.

Drove from Austin today for the best priced clean vehicles, service, fees and rates. Bring the kids! Thank you Juan!

Good selection of cars at reasonable prices. Sales person was not pushy and made sure we were happy. Stop by and ask for Joe Gonzales.

Highly recommend Naomi Rios. She was extremely professional and helpful. 5/5.

Hmph this car lot is what we call lit lol

Great vehicle selection. Competitive prices. Online qualifying was quick and convenient. The follow up was amazing. David Wells was friendly and energetic. It was a great buying experience.

Great experience, car was a great price & Joe made the process fast and simple

This places is a joke... Waited 2 hrs for someone to locate 2 cars. Couldnt find either one even thou the website said differently Staff was very rude. Overherd another staff member giving another shopper a hard time about you can only finance with them.. are you kidding, Id Definitely skip this dealer in your car shopping

Aaron was nice and patient, he stayed late and showed my brother and I several cars. We will definitely be back in the future!

My Sister and I were shopping at your 151 Location and helped by Aaron, he was not pushy and showed my sister several vehicles to choose from. We don't have the best credit, but he gave us options and treated us as if it was no big deal! This was a great experience for us compared to many other dealers in town who wouldn't give us the time of day when we walked in.

We recently helped our son purchase his 1st car (August 6, 2018). But we had been looking for a car all over San Antonio for months until we went to Echo Park. A young lady introduced herself to us "Naomi Rios" She was not only very knowledgeable & professional, more important, she was super friendly. Unfortunately we did not find a car that day (in our sons price range) but because of Naomi, we decided we would not go anywhere else. We even told her that. She probably thought we'd go somewhere else, but we didn't. It took us a few weeks until our son found a car. All with the help of Naomi. She is an excellent salesperson and we give her a 5 star rating & because of her, we give EchoPark a 5 star rating too! Thank you Naomi & thank you Echo Park.

Jesse was very helpful, thorough and patient with me, he answered all my questions no matter how big or small! I would definitely recommend this dealership i got a wonderful deal on my vehicle! Thank you Jesse and Cody for such an awesome experience I appreciate it so much!

I found a car on the site and also had a trade, I drove down from Austin and my salesman had the car ready. I worked with Joel Cruz and he was very helpful. He explained my options and was never pushy. And to top it off I got a car for 2k under blue book and car cash offered $2500 more than carmax for my trade. I recommend you give them a look and ask for Joel.

The entire process ar EchoPark was simple and painless! My son in law had been looking for a new vehicle for quite some time and Aaron was very easy going the whole time. He, along with the entire staff were well trained and very professional! We will definitely be back!

Loved this place! From the minute we walked in we felt comfortable. Naomi was so knowledgable and patient with us. We will be recommending Echo Park to anyone looking for a car!

My salesman Joel was excellent. The service department they are so so. Ask for a manager to get a copy of the 199.inspection and was told they couldn't do that. I love my vehicle. And like I said salesman was excellent but the rest it what you would expect from a sales team. They really need to work on their customer service skills.

Great price. Good customer Service.

Great selection of cars, great service from Martin Johnston! Highly recommend talking to him about purchasing! Made it very simple and easy about the process. Great company overall.

This was the best and easiest car buying experience Nicole was extremely helpful and sweet and knew exactly what we wanted. There was no pressure. I will recommend this dealership from now on. This is how a car buying experience should always be.

I had a great experience at Echo Park. Aaron was very personable and never pushy which made it much easier to talk to him. I would definitely go back for my next car purchase and recommend that everyone go stop by and check out their deals!

Wow great service. Simple and easy process.aaron Harris did a great job. Will recommend to family and friends. I left feeling very good.

Great buying experience, and they always give the best price up front

Came in for questions, and leaving with a great family car. As soon as we walked in we were greeted with a friendly smile & great customer service. Fast and easy step by step review on purchasing the right car was provided W/o any pressure to buy. Very great full for car cash and helping us get a car that fits our price range and family, ask for Martin Johnson. Let me add that the kid playing area was fantastic for my 8 year old, while she waited.

Aubrie was quite knowledgeable in the car we looked at. She was nice and answered all our questions about the car and terms. This was the best car buying experience we have had Thanks you Aubrie

Naiomi IS THE BEST!!! BEST EXPERIENCE WITH A CAR PURCHASE! Friendly, attentive, caring, and understanding. The staff will answer any questions you have. It's unbelievable how patient they are and our Experienced Guide showed how exciting it is to purchase a vehicle. The vehicles are super clean and beautiful for being used. The prices are fair and it's unbelievably easy to get qualified! Very satisfied and I hope to be a long time customer. Well done! Get with Naiomi she is awesome! Great person 100%

Had a great experience at this dealership, very friendly staff and nice facility . Aaron was very thorough and knowledgeable about the vehicles !

Naomi is wonderful. She went above and beyond to make my experience great.

Aaron helped us out, and was very respectful, the entire staff was for that matter! The dealership was unlike any I had been in, very clean and modern!

Aaron has excellent customer service. I am impressed with his ability to listen and then help anyway he can! Excellent employee!

Love the concept! Nice store and staff, Aaron was great to work with and pressure free!

Had an appointment to view and test drive a vehicle with Alexis Banks. She was amazing to work with and explained the whole car buying process without making me feel pressured to purchase. Will definitely recommend her to future customers!

They gave me the highest appraisal offer for my vehicle in town! Aaron recommended i try appraising my vehicle through their online site, which made it easy for me due to my busy work schedule! Entire process was a breeze!

Great Experience! EchoPark is unlike any dealership I have been too, they don't take outside financing but they were able to give me a great rate and the best price in town! Aaron Harris was a blast to work with and made us feel like family! My family and I will definitely be back in the future when our kids need vehicles!

Great experience at San Antonio’s 151 location, no pressure, great deals David Wells tons of help Would definitely return for my next car

Sales process is simple and straightforward. No outside funding alowwed, so know that going in. David W. and Alexis were both fantastic it work with. Would definitely do business here again.

Sales personal are great, excellent customer service and great facility. Aaron Harris my sales person deliver great service and was on top of things The entire time of the process

Sales Rep Aaron Harris was a pleasure to work with, professional and honest from the beginning! He was able to accommodate our large family and include our kids with the process of finding our new family vehicle! Great experience all around!

I purchase a new vehicle with Nichole Garcia and it was such a good experiance. She was very helpful and answered all the questions I had in detail. The financing process was very simple compared to the other dealerships I have gone through especially since I don’t have the best credit. I would recommend this place to everyone.

Great Experience! Although I didn't purchase, Aaron was very helpful and knowledgeable throughout the entire process! Completely pressure free, I will definitely recommended friends and family in the future!

Alexis was extremely patient and my experience was great! No hassle, No rush and a great deal.

Had a great experience here, Aaron helped me out and did a great job!

David Wells was our consultant and did really well. This was my first time in US and my first car. I did not know anything. He accompanied us every step and he did it with service friendliness. I recommend everybody to visit Carcash before buying car.

Excellent service from Nichole thanks again. And I love my new car 😀thanks again!

Martin Johnston was so professional and helpful! The first car I saw online and wanted was sold! Because their deals are too amazing! That’s why people post negative reviews because they can’t get what they want. They can’t HOLD cars for people who say they’re going.... not everyone shows up and it’s basically whoever signs the deal first wins! I used to work at a dealership for a couple years. It’s highly competitive and you can’t expect the awesome deal to be waiting for you! But Martin showed us another car and it was incredible! One owner, super spotless, low miles, all service records, a 2013 but looks brand new! We are so happy! I noticed the same reviewers giving ONE stars for EchoPark are the exact same reviewers giving Another dealership all FIVE stars.... LOL!!! That’s super shady of those employees. All the employees really took care of every customer that came in right away. I was observing everything that went on. The employees here are so professional and kept asking if we were good. Getting the paperwork stuff done always takes a long time so we had time to run to get food and come back. The test drive was awesome, the car price was a couple thousand below Kelly Blue Book because they don’t overprice their inventory like other dealers do. I think other dealers feel threatened of EP. I hear how much they sell each day is crazy! You really need to come by and walk the lot. I drove all the way from the stone oak area of 281 North just for this great deal. Ask for Martin Johnston :)

Terrible service! when we were denied due to my husbands credit our sales rep Naomi was so demeaning that I didn’t even want to call my parents to co-sign and give her my business. This company really needs to hire a more empathetic sales person. This experienced was so awful and embarrassing.

Great experience, everyone was very friendly and professional, worked with Mark Lomas. I will refer our family and friends

Sold my car to them - no hassle, good price, friendly service. Would not hesitate to go back!

This is unlike any other dealership! When first walking in, you are greeted by the manager who gives you a tour of the place complete with an awesome coffee/espresso machine, kids area that includes blocks and a gaming system. The salesman are not pushy, very kind and laid back. When trading in our cars they gave us the highest price possible. Higher than the Kelly Blue Book value! They have great prices on their cars, with a great selection. They kindly and quickly took care of paper work and stayed with us until 11 even though they are paid on salary. Paperwork was very easy and digital. I love my new car and could not find anything else anywhere for the great price I got. I highly recommend people buy their cars here. You won't regret it. They even offer free car washes for a year!

Aaron ; was very helpfull and the whole process is very fast, definitely will recommend this dealership!!

Alexis Banks was so welcoming and helpful! She was very attentive to our needs and assisted in making the best choice for us. Couldn’t have had a better experience!

Alexis Banks was awesome!!

I bought a truck and the battery went out a week later and the refused to help me. I called the salesmen he told routine maintenance. I understand battery are maintenance items, should of been tested before putting it on the front lot and plus i haven't even did my first oil change and payment.

Go see David Wells. He has sold me all of my cars for the last 6 years. I couldn't imagine buying a car from anyone else.

Horrible how they do business. Their rates are through the roof and won’t let you bring in outside financing with way cheaper rates for a 8% to a 3%. Don’t waste your time

Had a great experience at car cash. Was in and out. Highly recommend coming here and dealing with Martin Johnston.

I worked with Nichole and Aaron, they were absolutely amazing and made the process very easy. They have a great facility, they don’t pressure you and try to keep you there against your will. Way better than any dealership I’ve ever been too!

If anyone is looking for a good hardworking sales man ask for Joel Cruz! He was very friendly, professional, and honest. By far the best car buying experience!

Great car buying experience! This is the way buying a car should be done. Martin Johnson was great!

This guy Joe Gonzales did me a right! Went in with a baby an some milk, drove out of there with a nice deal an two babies!! This guy helped with everything!

Thanks Alexis for being so great and helping me out!

CarCash is so misleading, I showed up to purchase a vehicle online and was “greeted” by Naomi Rios, when I asked her about the vehicle that I wanted she said that it was sold the day before and when I asked her when they would get another one in stock she acted very rude and tried to push me into another vehicle and fill out a credit application. NO thanks I don’t need to deal with false advertising nor do I need to deal with rude pushy employees. Take your business elsewhere

My husband and I were left with a remarkable impression our first visit to EchoPark! We we’re assisted by Alexis B. who’s energy was contagious from the moment she greeted us through-out our few weeks of communication! We’re appreciative of how knowledgeable she was in regards to the 2018 Toyota Camry; Quintessential quality service!

Easiest car purchase ever! Joe did such a great job helping us find the perfect car and even had everything ready to go when we arrived. It was so quick and simple. I’d definitely recommend him if you’re looking for a vehicle 👍🏻 A+

Nicole and Martin are the best they were so helpful thanks to them I got the car of my dreams!

5 Star San Antonio Car Dealership. Low prices, Low Rates and great customer service. Highly Recommend

Never go back there again! They do SPOT DELIVERY it's a SCAM!!!! You sign a contract & give them down payment & drive off with the car, days later they call you to bring the car back due to insufficient bank statements when they told you got approved! This happened to my husband and I today we had to go return a 2017 Mazda CX-5! They're scam and take your money when they tell you got approved and check your credit for nothing!!! Worst customer service!

I came to CarCash/EchoPark and it was completely different than any place I had been! Aaron was very helpful and patient with me as we searched for our vehicle.

I had a wonderful time with your sell associate Alexis Banks. She was very informative and friendly. So professional.

I would like to thank Echo Park for their assistance and especially the customer care and service of Alexis Banks!!! She was extremely personable and professional, she did everything to assist us in locating a car that was suitable for us!!! Thanks Lexi for your help and beautiful smile as well!!!

My wife and I went into Car Cash looking to purchase a second vehicle, being unfamiliar with this new dealership we didn't know what to expect. WOW what a calm and cool experience we had! Aaron greeted us very professionally and was very accommodating. He had our vehicle appraised and made us an outstanding offer on our Acura RDX. We did not find the exact vehicle yet but will return in the future and will refer family and friends to Aaron for assistance. Welcome to San Antonio!

The worst experience ever!! Unprofessional . I bought a truck from them and had everything ready to sign with cashiers check on hand after driving truck and paper where sales guy gave me the total amount due after deposit I gave them just to find out they had the wrong truck/stock number and of course was $900 more. All they said we made a mistake and this is the difference. Don’t buy from these people.

My boyfriend and I went in with a certain budget and plan, we let Alexis Banks know exactly what we wanted and what we were looking for and she hopped right in, listened to what we were asking for and showed us many options and recommended some other great options. Great customer service from her and the facility!

Naomi Rios is the best sales person to go to when you are looking for an upgrade vehicle. She is dependable, very honest, up front, and does not rush or pressure you into anything during the process. My experience with naomi was an amazing one. She never once made me feel pressured nor did she make me feel as if I was alone. She constantly kept checking up on me asking if I had questions, if I was happy with the drive, and at one point she helped me make a decision i will always be thankful for. By that I mean because of her patients, kindness and smile. I was able to take my time and made a wise choice and got into a 2017 Elantra for $12,500 with only 26,000 miles on it. So again stop by take a look and only ask for Naomi Rios to help you through the process. She'll get it done right at an affordable price with a professional attitude. Thanks Naomi!! 😁😉😎

Sales consultant Aaron was great and easy to talk to and work with to find the right car for me

Great Customer Service! Non Commission Sales People. They Don’t Take Outside Financing, But The Low Prices Make Up For It (:

Decided to stop by and give this place a shot and it turned out to be one of the best experiences ever. It was quick and easy right from the get go. They have the best prices by far in town. Would definitely recommend EchoPark to anyone who is in the market for a vehicle!

THREE TIMES we have made appts to see cars but when we arrive the cars are actually gone. If you can actually see and buy a car it's probably good, but there are SERIOUS communications issues between the call center and the sales people.

Worst experience ever. Naomi Rios is so unprofessional and rude. so I found a great deal online for a vehicle and was so excited for my wife to finally get the car she deserved since we have been working so hard to rebuild her credit and we finally got our bank to preapprove us! when we got to the dealership we were assigned Naomi and she immediately looked at us like we were below her I guess due to our accents and how we dress and when we told her we were preapproved through our bank for a car she automatically said that carcash doesn’t accept outside financing and that we would need to apply through the partnered lenders and once we told her we didnt have good credit she said that we would need a large down payment and looked at us like we couldn’t make it happen and that’s when I told her that we would be taking our business elsewhere because of her rude tone and lack of empathy for our situation and when we walked away I heard her mutter a cus word about me so I decided to be the bigger person and walk away with my wife and we decided to leave this review. By far the worst sales person I’ve ever met. Red Mccombs atleast honored my outside financing so good news is we got a great deal and were treated the way we should by an awesome salesman named Dylan :)

This place is sad. I make an appointment to check out a vehicle which I got a quote for the day before and it turns out they dont accept "outside financing"..? This could of easily been made clear before I wasted time and gas driving all the way there. If youre stupid and dont know what youre doing the better for them to screw your numbers up for ya. Absolute trash, dont waste your precious time or money.

bad bad bad

Spent majority of 1 afternoon awaiting. Now I took my vehicle to get maintenance on window washer sprayer, now since they changed their name they are no longer honoring our warranty. They are using two names together in their business to smoke screen there honesty in honoring warranties for purchased vehicles. My question is which scamming individuals devised a scam and dishonest practice to the public trust?. And restore there practice on honoring warranties to veterans that purchased vehicles.

Alex Banks has provided an excellent car buying experience. She's answered all of our questions, shown us every little detail on every car we've considered, and communicated every step of the process. She even called me on her day off to touch base. I can't recommend her highly enough.

I was looking for a car but don't have great credit at all. Tried to get financed through my bank and was denied 3 times. Came here and was approved without a co-signer. They got me in a 2014 Impala that I love!! Definitely gonna refer some friends.

Guest first customer service is what makes EchoPark a top notch company. They were efficient, lower than any other dealer in price, saved me time and gave me the best value for my trade in. From the front desk greeter, to the appraiser, the salesman and the document writer. Everyone was pleasant to work with. After signing in, while waiting for my appraisal, I was greeted by Martin Johnston. He politely asked if I was interested in a vehicle, I let him know what I saw on the internet and shortly after it was parked out front. We left for a test drive and his phone rang to notify us the appraisal had been complete and it was valued more than any other appraisal. It only took a total of 33 minutes from check in for my trade-in vehicle to be appraised. After our test drive, I informed them I was interested in their vehicle, but noticed it happened to be an hour before closing time. I asked if I should come back tomorrow. The team never hesitated, they offered to stay past closing. We stayed until the job was done. Thank you and keep doing what you are doing EchoPark, you are doing it right!

Waist of time we waiting for like 2 hours sells guy said that someone called us but no way we were sitting next to that big screen 📺 waiting

Ms.Rios did a great job taking care of my wife and helping her get set up with a used vehicle. We were there for four hours and she went the extra mile and ordered us food. Though you can't walk in expecting munchies, it's safe to say they are willing to go to work for their clients. My only complaint is the speed of the paperwork processing. Like I said: I was there for four hours. They would do well to hire a few additional underwriters to speed up the process. Overall we had a great experience.

Best place to buy or trade vehicles. As soon as I walked in I was greeted and helped out right away. And after I got the truck I wanted they washed and vacuumed it for me. Thanks Naomi Rios for everything. Great people and great service.

There is only 1 "document specialist" and it takes forever to get the paperwork done. The process is hindered by lack of qualified personnel. Furthermore, to sell/trade a vehicle in, corporate requires that you sign a blank statement of fact in case "something" is wrong with the title transfer. This opens the seller to a lot of risk because the company can mark this form saying the seller did not sell the car to them and then not pay the seller. Plus, when we got a quote previously, we were not given printout of the quote and got asked why we did not have it, as if it were our fault. Finally, the company changed its payment system to electronic after 24-48 hours and did not train their sales people about it, so we constantly had to correct them about their own policy.

They prefer mindless buyers who cant read, think or ask question. So I think the reason they get business is because the car prices are decent. When it comes to purchasing or selling a vehicle the legal language they use puts the individual at high risk while giving all legal power to the company. On top of that they explain some of the documents incorrectly. They refuse to exclude document that do not apply to your transaction and will not redacted certain statements or options which could allow the company the ability to cause the client significant financial or legal problems. They seemed to really like helping people who were financing a lot of money and signing everything without even looking at the documents.

Very unprofessional, I had an appointment to view & purchase a vehicle with cash in hand, drove 2hours just to be told it was sold shortly before I got there.

No hassle, no high pressure, thank you Joe and Rudy.

My very best compliment to Naomi Rios and LeSheldon for being professional and knowledgeable in their work. They made my car buying experience a pleasure. Thank You.

My son found a car on CarGuru from this dealership. He had to drive 3 1/2 hours to get there. A salesman from the dealership called him at 1:00 today to make sure he was still coming to look at the car. He told him yes, proceeded to drive to San Antonio, got there about 2 hours later and was told the car had been sold. After reading a couple of other reviews that happened within the past week, it seems to be a pattern. Their customer service is poor along with the salespeople that can't seem to get a clue on how to inform prospective buyers that someone else is looking at the car or even tell the other prospective buyer that someone else was coming to look at it and if it wasn't purchased they would call the other person back. Instead it was a waste of time and gas to come out there and get nothing but I'm sorry. They can take the I'm sorry and shove it where the sun don't shine. Just ridiculous. STAY AWAY FROM THIS PLACE!!! If I could give a 0 star rating I would.

Don’t go try to walk the lot on Sunday. Apparently they’ve had tailgates stolen due to lack of security on their part. Now they think that means real customers aren’t welcome. #missedapotentialsale

Found a great car online and contacted the dealer right away Wednesday. Called and spoke with Beau, he emailed an application Thursday morning. Spam stopped it from getting to me, not their fault. Got home completed the application and called to inform. I was told I would hear something shortly. Nothing, I called again to get the status Friday morning, asked for Beau, was told he was at lunch and would call me back. This was 11am. Nothing from Beau, call again at 4pm, Beau answers the phone. He promises to email all management to get in contact with me. It's after 6pm when I call again to found out the car had been sold and Beau was gone for the day. This wouldn't be an issue had they not already run my credit. Got a manager Chelsea on the phone, she apologized. Wow, during the entire process, I initiated all but one call. Just bad business all together. Also, several reviews with similar circumstances during the same few days are posted on other sites. Makes me wonder if it was too good to be true.

My wife and I decided on a car we wanted to purchase. There was a slight problem with the molding on the windshield. Our saleswoman said she would request service to have that repaired but that they wouldn’t be able to look at it until the next day. We said that’s fine and went forward with filling out all of the loan paperwork and got approval and financing. We called the next day to check on the vehicle to see if it had been fixed and she said she wasn’t sure but to come in the following day to complete the purchase. She said she would be out of the office but to call her when we were on our way and she would have another salesman ready to help us. My wife called her twice, leaving a voicemail and got no response. She then texted and got no response. So we just went in and we were told they had sold the vehicle THAT MORNING. They completely sold it out from under us! We were in the purchase process and financing and they completely sold it out from under us. We spoke with a manager after waiting about an hour. He apologized and said he wanted to show us other cars. Well the one we wanted was an excellent deal with low mileage and hard to match. But we told him there were two other comparable vehicles we would consider if he lowered the price about $1500. Even if he had lowered the price, we still would be paying thousands more than the car we were originally purchasing. He passed us off to another salesman, (about 2 hours after we arrived) and told the salesman we would like them to work with us on price since they’d seriously screwed up and sold the car out from under us. He said they had set pricing and wouldn’t budge. I asked him if he was aware of what had happened to us and he said yes, he was. So I asked him to work on the price to which he said he “couldn’t budge. Not even a dollar.” I find it hard to believe that a car company can’t budge on the price of a car after making a SERIOUS error. I find that to be extremely bad customer service. We explained we had just moved to San Antonio with the military and my car broke down. We needed an immediate replacement. We shopped extensively and decided upon their vehicle and went through financing and went to pick it up and they sold it out from underneath us. Now we are back to square one and this experience was a huge disaster and unless they reach out to us and make things right, I HIGHLY recommend you stay FAR AWAY from people who choose to do business this way.

The representative Alicia Banks was great to work with no pressure in buying a vehicle and explained the entire process thoroughly. I ended up trading my vehicle because I was offered a good deal. I highly recommend Echo Park when searching for a pre owned vehicle.

I worked with Aaron Harris on my purchase. He was great to work with. He was extremely patient with my wife and I as we went back and forth. I'd recommend him to someone if the were to purchase a car from this location. The whole experience with Echo was pretty good, I have no complaints.

Came down to Echo Park car dealership in San Antonio and got what I wanted. I got not so good credit but Martin made it happen . They are very friendly and don't sell 🍋 (shity cars). The vehicles they sell are great . Need a ride come ask for Martin.

Got bounced around from Carolina to Texas. No one could really help me. Asked for information about the Inspection Report. Never heard back from them.

Nice

Car purchase

I originally went to Echopark- San Antonio to look at a car I had seen online. Upon arriving, I was immediately shown the vehicle. They even washed it off real quick before pulling it up for me to view. This dealership specializes in used, quality vehicles. The prices are all reasonable and the lowest I found compared to other dealerships in the area. More often than not, the prices listed matched closely to what the suggested price on Carfax listed. Sometimes lower! The inside of the dealership is outstaning. There's a free beverage station, lounge area, wifi, kid area (with video games), and an awesome car buying bar that allows you to use an Ipad to filter and search for vehicles on the lot! It was the easiest search engine I've ever used at a dealership. When you find a vehicle you're interested in, they drive it up to the front. No walking through parking lots! Echoparks website closely resembles the ipad service used in-house. The personnel are very friendly. I worked with Dylan and Mark. They were both very professional and met my needs. They answer questions honestly whether it's good or bad. They are not pushy salesmen and are haggle-free. They work off of salary and non commission, which is not common in the dealership business. The entire process of buying a car was enjoyable. Dylan even called me a personally let me know that a car I was interested in was bought by another party instead of letting me be disappointed and finding out on my own. He even contacted me after my purchase to congratulate me and to let me know he enjoyed working with me. I truly appreciate that type of customer service. They are working for you at Echopark, not for themselves. If you purchase a car at Echopark you also get free car washes! Since I was driving a rental car, they even offered to coordinate rental pickup with enterprise and to wash my rental car for me. They truly go above and beyond here. I will always recommend this place to my friends and family because I know they will receive high-quality customer service that you can trust.

Awesome service. If you're not the negotiating type this place is where you need to be!

I highly recommend EchoPark if you are in need of a certified pre owned vehicle. I also recommend if you are wanting to trade your current vehicle, because they will offer you the most for your trade. If you want the best service possible, ask for Dylan when you get there! EchoPark gave me the best experience I have ever encountered, when purchasing/trading a vehicle. EchoPark is #1 hands down!